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All Journal Jurnal Ilmiah Mandala Education (JIME) JISIP: Jurnal Ilmu Sosial dan Pendidikan JUPE : Jurnal Pendidikan Mandala Jurnal Ilmiah Edunomika (JIE) Abdi Masyarakat JIHAD : Jurnal Ilmu Hukum dan Administrasi Jurnal Pajak dan Bisnis (Journal of Tax and Business) Jurnal Minfo Polgan (JMP) Business Management Innovative: Journal Of Social Science Research
Fauzobihi, Fauzobihi
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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The Influence of Outpatient Pharmacy Service Quality on Patient Satisfaction at Hermina Bekasi Hospital Fauzobihi, Fauzobihi; Sutiyasih, Hety; Junengsih, Junengsih
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 2 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i2.6576

Abstract

Patient satisfaction is the level of patient feelings that arise due to the performance of health services obtained after comparing the patient with what he feels. This research was conducted at the Hermina Bekasi Hospital because at this institution no research had been conducted on the quality of pharmaceutical services on outpatient satisfaction. The research method used is quantitative with an associative method to determine the relationship between service quality variables and patient satisfaction variables. Based on the results of the analysis carried out using SPSS 21.0, the value of the influence of Service Quality (X) on Patient Satisfaction (Y) can be narrated using the regression formula Y= a+bX, so the regression value resulting from the calculation above is Y = 16,725 + 0.721X. The constant value (a) is = 16,725 while the coefficient value (b) = 0.721. The meaning of this equation is that if there is no quality of service, then patient satisfaction will be worth 16,725 units. However, if there is an increase of one unit/unit of the service quality variable, it will affect the increase in patient satisfaction by 0.721. Based on the calculations obtained, tcount is 13.092 > t table 1.984, it can be concluded that  is rejected and  is accepted because t count is greater than t table. Thus it can be concluded that there is an influence of Service Quality on Patient Satisfaction.
The Effect of Assessment on Contract Employee Performance Fauzobihi, Fauzobihi; Herudin, Herudin; Riyanto, Sugeng
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 9, No 1 (2025): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Januari)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v9i1.7960

Abstract

Performance evaluation assesses actual work results using the quality and quantity standards each employee produces. Performance appraisal is a management activity to evaluate employee performance behavior and determine subsequent policies. The method used in this research is a survey method, which will collect data from the company by distributing questionnaires or conducting structured interviews as part of the data collection process. This aims to make it easier for respondents to answer than statistical analysis methods. Based on the simple linear regression analysis technique, the influence of performance appraisal (X) on employee performance (Y) can be explained by the following simple linear regression equation: Y = 2.945 + 1.075X. This can be interpreted as follows: if there is no performance appraisal (X0), the value of employee performance is 2.945. If there is a performance appraisal of one unit (X1), the employee's performance will increase by 1.075X. In this study, the author created 20 questionnaire statements for the performance appraisal variable (X), and the calculated r-value from the questionnaire was greater than the r-table value, so the questionnaire was concluded to be valid, with the highest calculated r-value being from questionnaire no. 3, which had a calculated r-value of 0.498 
ANALISIS TEMPAT BELANJA PILIHAN MASYARAKAT DALAM MEMENUHI KEBUTUHAN KELUARGA Nafila, Hilza; Junengsih, Junengsih; Imanudin, Kaffah; Rustomo, Rustomo; Fauzobihi, Fauzobihi
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11046

Abstract

Pemilihan tempat belanja menjadi bagian yang sangat penting bagi masyarakat dalam memutuskan pembelian untuk memenuhi kebutuhan keluarganya. Tujuan penelitian ini untuk mengetahui apakah pilihan tempat belanja berpengaruh terhadap kebutuhan keluarga. Penelitian ini menggunakan pendekatan kuantitatif, dengan menerapkan penelitian survei, terhadap 100 warga pada 2 RT di Setu, Cipayung Jakarta Timur dengan menggunakan software statistic SPSS 25. Hasil penelitian diperoleh bahwa pilihan tempat belanja berpengaruh terhadap kebutuhan keluarga. Penghasilan menjadi tolak ukur bagi masyarakat dalam memilih tempat belanja.
Service Quality Dan Customer Experience Sebagai Faktor Penentu Customer Satisfaction Layanan KRL Commuterline Jabodetabek Fauzobihi, Fauzobihi; Ismuni, Mutdi; Banyuangga, Halwan Daffa
Jurnal Minfo Polgan Vol. 15 No. 1 (2026): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v15i1.15889

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh service quality dan customer experience terhadap customer satisfaction pada layanan KRL Commuter Line Jabodetabek dengan fokus pada Generasi Z sebagai segmen pengguna dominan. Perubahan karakteristik pengguna yang semakin digital, cepat, dan berorientasi pada pengalaman menuntut penyedia layanan transportasi publik untuk tidak hanya meningkatkan kualitas layanan fungsional, tetapi juga mengelola pengalaman pelanggan secara holistik. Kesenjangan antara ekspektasi dan realitas layanan KRL menjadi latar empiris penting dalam penelitian ini. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian adalah pengguna KRL Commuter Line Jabodetabek dari Generasi Z, dengan sampel ditentukan menggunakan teknik non-probability sampling. Data dikumpulkan melalui kuesioner berskala Likert yang telah teruji validitas dan reliabilitasnya melalui SPSS versi 31.00. Sampel dalam penelitian ini yaitu sebanyak 100 responden dan dianalisis menggunakan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa Service Quality memberikan pengaruh positif dan signifikan terhadap Customer Satisfaction. Nilai signifikansi sebesar 0,001 yang lebih kecil dari 0,05, serta nilai THitung (6,899) > TTabel (1,660), mendukung penerimaan hipotesis penelitian. Selanjutnya, Customer Experience memberikan pengaruh positif dan signifikan terhadap Customer Satisfaction. Nilai signifikansi sebesar 0,001 yang lebih kecil dari 0,05, serta nilai THitung (6,359) > TTabel (1,660), mendukung penerimaan hipotesis penelitian. Koefisien determinasi (R²) sebesar 0,509 menunjukkan bahwa service quality dan Customer Experience secara simultan 50,9% terhadap customer satisfaction, sedangkan 49,1% lainnya dipengaruhi oleh faktor-faktor di luar model penelitian. Penelitian ini menegaskan pentingnya penguatan service quality dan customer experience sebagai strategi utama dalam meningkatkan customer satisfaction.
Co-Authors Ade Irawan Adji Wiyono, Bagoes Annishia, Fristi Bellia Arif Nugroho Aulia Rahmawati, Aulia Banyuangga, Halwan Daffa Dian Anggraini Hadi Prayitno, Hadi Herudin Herudin, Herudin Iksan, La Ode Irawan, Pristanto Ria Ismuni, Mutdi Jahrudin, Enjang Jati, Kridho Purnomo Jayanti, Thursina Della Junengsih, Junengsih Kaffah Imanuddin M R Santosa Lamet, Bonaventura Lelisa, Widya Lesmana, Yanto M. Syaifullah, M. Maringan, Maringan Mazzein, Zamralita Sovie Meidianita, Riska Miftahudin . Nababan, Pri Rajesti Nafila, Hilza Nuridah, Siti Nuroin, Farhan Partimah, Partimah Permana, Fadillah Dian Pratama, Aby Yoga Rahman, Erik Rahmawati, Aulya Ramadhina, Retno Rasyid, Aliy Riyanto, Andri Rustomo, Rustomo Saputra, Ambara Setiawati Setiawati Sinaga, Indah Slamet, Oky Sopian sopian Sri Mulyani Sugeng Riyanto Sugiatno Sugiatno Supriyadi Supriyadi Sutisna, Enan Sutiyasih, Hety Taryanto, Taryanto Tarziyah, Indina Usman Usman Wardhani, Hilda Sari Yetti Supriyati, Yetti Yosminaldi, Yosminaldi Yuda, Panji Syafari Yusuf, Asep Ramadhani Zaen, Farhan Az Zuhri