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All Journal Journal of Politic and Government Studies JUPE Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah JURNAL SERAMBI ILMU Jurnal Ilmiah Mahasiswa Teknik Kebumian Al-Masharif: Jurnal Ilmu Ekonomi dan Keislaman EDUTEC : Journal of Education And Technology Jurnal Info Sains : Informatika dan Sains International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Riset Rumpun Ilmu Bahasa (JURRIBAH) SEUNEUBOK LADA: Jurnal ilmu-ilmu Sejarah, Sosial, Budaya dan Kependidikan The International Journal of Tropical Veterinary and Biomedical Research Guruku: Jurnal Pendidikan dan Sosial Humaniora Sintaksis: Publikasi Para Ahli Bahasa dan Sastra Inggris International Journal of Multilingual Education and Applied Linguistics Jurnal Medika Veterinaria At Tahkim Jurnal Hukum Ekonomi Syariah Al-masharif: Jurnal Ilmu Ekonomi dan Keislaman Masyarakat Mandiri: Jurnal Pengabdian Dan Pembangunan Lokal International Journal of Instructions and Language Studies
Muhammad Isa
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Veterinary Other

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THE IMPLEMENTATION OF TECHNOLOGY BASED INFORMATION SYSTEMS IN ISLAMIC BANKING TO IMPROVE CUSTOMER SERVICES Aswadi Lubis; Muhammad Isa; M. Fauzan
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.1046

Abstract

The implementation of technology-based information systems in Islamic banking is a crucial step in improving the quality of customer service. By leveraging the rapid development of information technology, Islamic banks can improve operational efficiency, accelerate transaction processes, and facilitate customer access to services. An integrated information system enables banks to provide faster, more accurate, and more transparent services, in accordance with Sharia principles that prioritize fairness and openness. Furthermore, technology also plays a role in supporting innovation in a wider variety of Islamic banking products, such as digital banking services and technology-based financing products, which provide ease and convenience for customers in conducting transactions. The application of this technology is expected to increase customer satisfaction, strengthen the competitiveness of Islamic banking, and expand the reach of services both nationally and internationally. With an effective information system, Islamic banks can respond to increasingly dynamic market needs, maintain customer loyalty, and remain steadfast in adhering to the Sharia principles that underpin their operations. Overall, technology is expected to support the development of a more advanced, efficient, and competitive Islamic banking industry.
Co-Authors Abd. Rasyid Syamsuri Abdul Harris Abdul Rahman Ajirni Ajirni Akor Sitepu Al- Azhar Alief Sutantohadi Amalia Sutriana Anak Agung Istri Sri Wiadnyani Arman Sayuti Aulia Rahman Azhar Azhar A’thi Fauzani Wisudawati Deni Kurniawan Dian Masyitha Dian Palupi Eda Maaliah Halim Ahmad Faizin Hamdan Hamdan Herrialfian Herrialfian I Gusti Wayan Murjana Yasa Ismail Ismail Ita Permatasari Jannatul Laily Noviabahari Kushandajani . Lubis, Aswadi M. Fauzan Moh. Farid Maftuh Muarrif Tursina Mudofir, Imam Mufti Riyati Muhyiddin Aziz Nazaruddin Nazaruddin NURLIANA NURLIANA Nuzul Asmilia Purwoko, Agus Rini Amelia, Rini Rinidar Rinidar Rizka Maulina Wulandari Rizky Amelia Roslizawaty Roslizawaty Rosmaidar Rosmaidar Rusli Rusli Sartika Hutasuhut Sri Rezeqi Rafiqah Wardah Manurung Suci Sukma Bakhtar Sudirman Husin Susi Evanita Sutrisno, Imam Hadi T. Armansyah TR Ulfah Lutfi Zhafirah Yulius Harry Widodo Zul Fadhli