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All Journal AUSTENIT JIKO (Jurnal Informatika dan Komputer) Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah Jambura Journal of Informatics Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Journal of Sustainable Tourism and Entrepreneurship Jurnal Teknik Informatika (JUTIF) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan JURNAL LENTERA AKUNTANSI Manajemen dan Kewirausahaan Bussman Journal : Indonesian Journal of Business and Management Toba: Journal of Tourism, Hospitality, and Destination Eduvest - Journal of Universal Studies Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Blockchain Frontier Technology (BFRONT) International Transactions on Artificial Intelligence (ITALIC) Ekspresi: Publikasi Kegiatan Pengabdian Indonesia Data : Journal of Information Systems and Management
Harlis Setiyowati
Universitas Pradita
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Neuroscience Social Sciences Other

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Journal : Data : Journal of Information Systems and Management

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Digital Meets Distribution: Quantifying the Impact of Logistics Integration in Emerging Market Omnichannel Retail Akbariani, Nurhaliza Vania; Setiyowati, Harlis
Data : Journal of Information Systems and Management Vol. 2 No. 4 (2024): October 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i4.920

Abstract

This study examines the impact of omnichannel logistics integration on retail service level performance in Indonesia between 2020 and 2024. Amidst rapid digital transformation in Southeast Asia, major Indonesian retailers such as AMRT, MIDI, MAPI, and LPPF have implemented innovations including store hubs, click-and-collect, and Pay & Pick services to meet evolving consumer expectations. Using firm-level quarterly panel data and employing fixed effects and event study models, the study analyzes how omnichannel logistics adoption represented by infrastructure investments and digital feature rollout affects service-level indicators such as inventory turnover, fill rate, and on-time delivery. The findings indicate that logistics integration significantly improves service metrics, with firms observing a 4–6% improvement in performance indicators within two quarters of implementation. This underscores the strategic value of aligning digital and physical infrastructure in emerging markets, offering evidence that logistics integration enhances both operational efficiency and service quality. The study contributes to both theoretical literature and practical retail strategies by framing omnichannel performance through a quantitative, data-driven lens.
Co-Authors Akbariani, Nurhaliza Vania Amroni Aprillia Eka Lestari Astuti, Eka Dian Azuddin, Muna Basuki, Sucipto Carlos Perez Chandra, Ray Cicilia S Bangun Dazk, Erick Dewa Gede Satriawan Enden Suryati Firdaus Firdaus Gazali Rahman Handri Santoso Handri Santoso Harimurti Wulandjani Indah Sulistyoningsih Konita Lutfiyah Kurniadjaya, Morgan Lilik Hariyanto Luh Putu Puji Trisnawati Luh Putu Puji Trisnawati Mayatopani, Hendra Muhamad Yusup Muhammad Alfathan Harriz Nurhaliza Vania Akbariani Nurhaliza Vania Akbariani Nurhaliza Vania Akbariani Nurhaliza Vania Akbariani Nurhaliza Vania Akbariani Nurjannah Nurjannah Ratna Setiawati Ratna Setiawati Rina Rina Rizki Kurniawan Santoso, Handri Sembiring, Rinawati Shania Lie Soni Hartanto Supriadi Thalib Surjo Widodo Suwita, Jaka Wibowo, Shesilia Widasapta Sutapa