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HERU PURNAWAN
Universitas Prof. Dr. Hazairin, SH Bengkulu
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Kinerja Ombudsman RI Perwakilan Provinsi Bengkulu dalam Meningkatkan Kualitas Pelayanan Publik Di Kota Bengkulu Billy Ramadhan; Harmiati Harmiati; Heru Purnawan
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2174

Abstract

Public service is a fundamental activity that constitutes one of the main duties of the government in administering governance. The Indonesian Ombudsman is a state institution with the authority to oversee the implementation of public services, both those provided by state organizers. One of the tasks of the Indonesian Ombudsman Representative in Bengkulu Province is to prevent maladministration in public services in the Bengkulu region. This research aims to understand the performance of the Indonesian Ombudsman Representative in Bengkulu Province in preventing maladministration in public services, particularly in Bengkulu City, to improve the quality of public services. The study employs a descriptive qualitative approach. The analysis is conducted using the performance measurement theory proposed by Agus Dwiyanto (2006), which includes productivity, service quality, responsiveness, responsibility, and accountability. The data for this research were obtained from interviews, observations, and documentation. The results indicate that the performance of the Indonesian Ombudsman Representative in Bengkulu Province in preventing maladministration in public services in 2024 is already optimal. This is evidenced by the recapitulation data of compliance assessments for the implementation of public services by local governments in 2024, where the Bengkulu City government falls into category A with a final score of 90.74 and has met 5 out of 5 indicators proposed by Agus Dwiyanto (2006).
THE QUALITY OF POPULATION ADMINISTRATION AND CIVIL REGISTRATION SERVICES AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRATION OFFICE SOUTH BENGKULU Rozi Febrizal; Harmiati; Heru Purnawan
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 3 (2023): October 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i3.44

Abstract

Public service is an activity carried out by an agency/organization within an agency that will be used as an effort to meet the needs of the community. Purpose: this research is to determine the quality of Population Administration and Civil Registry services at the South Bengkulu Population and Civil Registration Service (Dindukcapil). Method : This type of research uses a qualitative descriptive method. The instrument in this research is the researcher himself. Data collection techniques using observation techniques and interview techniques.  The  informant  selection  technique  used  purposive  sampling  method.  Data analysis techniques with Data Reduction, Data Presentation and Conclusion Drawing. Research Results: Researchers used five aspects of public service quality, namely physical evidence (Tangible) of the South Bengkulu Population and Civil Registration Service (Dindukcapil), services still need to improve physical facilities and completeness of adequate facilities and infrastructure, Reliability, the people of South Bengkulu are satisfied with the services provided by the South Bengkulu Population and Civil Registration Service (Dindukcapil), the Responsiveness of the South Bengkulu Population and Civil Registration Service (Dindukcapil) serves the community well, with mutual communication between officers and the community, Assurance if the management of services at the South Bengkulu Population and Civil Registration Office (Dindukcapil) is easy and Empathy (Empathy) The concern of  employees to always prioritize the needs of the community will  support the creation of Quality Integrated services. Conclusion: Administrative services at the South Bengkulu  Population  and  Civil  Registration  Office  (Dindukcapil)  are not  yet  qualified.
EVALUATION OF STUNTING CONTROL POLICIES IN KERKAP DISTRICT, NORTH BENGKULU REGENCY Margaretha Rosaliana Situmeang; Bobby Mandala Putra; Heru Purnawan
Indonesian Journal of Social Sciences, Policy and Politics Vol. 2 No. 3 (2024): October 2024, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v2i3.102

Abstract

The source of the problem is limited access to health services. The absence of adequate health services, especially in rural areas, can make it difficult to discover and treat malnutrition problems in children early. Children who suffer from Stunting are not only shorter than their peers but are also more susceptible to disease with the type of research applied being descriptive research with a qualitative approach. The aim is to find out the results of the Stunting Prevention Policy in North Bengkulu, especially the Stunting Family Assistance program. The research aspects that will be studied by researchers are: 1) the composition and ideal criteria are by the criteria in the family assistance program guidelines, 2) the work mechanism has been carried out by the family assistance program guidelines, people who are at risk of stunting receive referral services and social assistance from local government. 3) The work steps seen from the family support team work steps are good, they carry out monthly counseling at the posyandu once a month. 4) the division of tasks has been carried out well according to each section.
The Inter-Agency Coordination and Electoral Data Integrity: A Governance Perspective from Bengkulu Handika, Rio Putra; Aziz, Syahidallazi; Hasibuan, Sondang Amelia; Putra, Harry Yanza; Purnawan, Heru
Journal of Social and Policy Issues Vol. 6 No. 1 (2026): January - March
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v6i1.697

Abstract

This study analyzes the coordination between the Provincial Office of Population and Civil Registration (Disdukcapil) and the Bengkulu Provincial General Election Commission (KPU) in synchronizing voter data for the 2019 General Election. The research aims to examine the forms and effectiveness of inter-institutional coordination in ensuring the accuracy and reliability of voter data to support electoral implementation. A qualitative approach with a descriptive method was employed. Data were collected through in-depth interviews and a systematic review of official documents related to the 2019 election in Bengkulu Province. The analysis focuses on the role of both institutions as problem-solving actors in addressing technical and administrative challenges, including duplicate voter records, inconsistencies between domicile data and voter allocation, and other data-related discrepancies. The findings reveal that coordination was conducted through formal coordination meetings, plenary sessions, inter-agency communication, data consolidation, matching processes, as well as field verification and validation activities, supported by joint decision-making mechanisms. These efforts contributed to improving data accuracy and administrative efficiency. However, the study also identifies persistent challenges, indicating that coordination and data management practices require further optimization to achieve more effective electoral governance.
Co-Authors Agung, Jumrotul Alexsander, Alexsander Alexsander, Alexsander Aprianty, Henny Arnubi, Arnubi Arzona, Minda Aski, Hendri Astuti, Nanda Gita Puji Aziz, Syahidallazi Bakirman, Bakirman Bastari, Akhmad Bernat Siregar Billy Ramadhan Bobby Mandala Putra Boni Saputra Budiman Sakti Dani, Rahiman Darmawi, Edi Deky Akbar Deni Triyanto Deni Triyanto Deswanti, Futri Rahayu Dian Anggraini Diky Mariantoy Dimas Nugroho Dodo Sutardi Dodo Sutardi, Dodo Edi Darmawi Edi Darmawi Edi Susilo Eriani, Septi Febriana, Selvi Eka Haira Kuspita Handika, Rio Putra Harmiati Harmiati Harmiati Harmiati, Harmiati Hasibuan, Sondang Amelia Henny Aprianty Herman Toyo Hernowo Novi Yanto INDAH PRABAWATI Janusi Waliamin Jaya, Pory Rusman Kauri, Ocha Kauri, Ocha Putri Khoirin, Khoirin Kurniawan, Vikry Dwi Made Suandika Maharani, Cindy Mardianto Mardianto Margaretha Rosaliana Margaretha Rosaliana Situmeang Marlenni, Desmi Muhammad Ichwan Mulyadi Mulyadi Mulyadi Mulyadi Mulyadi Mulyadi Noviyanto, Hernowo Oktavia Anggraini Parwito Parwito Parwito, Parwito Putra Akhir, Ade Fitrah Putra, Harry Yanza Rahiman Dani Rahiman Dani Rahiman Dani Ramadhani, Bana Riswandi, Meky Rozi Febrizal Rudiyanto, George Saikal Mulyadi Saputra, Noprian Sari, Sentia Lopita Sawihin Sawihin Subhan Ilham Thareq Supriyono Supriyono Supriyono, Supriyono Suwantoro, Kadek Tauran, T. Triyanto, Deni Wahyudi Saputra Wardiansyah Wardiansyah Yanto, Hernowo Novi Yudistio Dwi Putra Zaidina Angkasa