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All Journal Publika Professional : Jurnal Komunikasi dan Administrasi Publik Jurnal Administrasi Publik : Public Administration Journal Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Jurnal Public Policy MIMBAR : Jurnal Penelitian Sosial Dan Politik JPSI (Journal of Public Sector Innovations) PERSPEKTIF JURNAL PUBLISITAS Jurnal EduHealth PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat SENGKUNI Journal (Social Science and Humanities Studies) Journal of Social Science and Humanities (JoSSH) JURNAL BESEMAH Indonesian Journal of Public Administration Review JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Journal of Innovative and Creativity Indonesian Journal of Innovation Multidisipliner Research Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
HERU PURNAWAN
Universitas Prof. Dr. Hazairin, SH Bengkulu
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THE QUALITY OF POPULATION ADMINISTRATION AND CIVIL REGISTRATION SERVICES AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRATION OFFICE SOUTH BENGKULU Rozi Febrizal; Harmiati; Heru Purnawan
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 3 (2023): October 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i3.44

Abstract

Public service is an activity carried out by an agency/organization within an agency that will be used as an effort to meet the needs of the community. Purpose: this research is to determine the quality of Population Administration and Civil Registry services at the South Bengkulu Population and Civil Registration Service (Dindukcapil). Method : This type of research uses a qualitative descriptive method. The instrument in this research is the researcher himself. Data collection techniques using observation techniques and interview techniques.  The  informant  selection  technique  used  purposive  sampling  method.  Data analysis techniques with Data Reduction, Data Presentation and Conclusion Drawing. Research Results: Researchers used five aspects of public service quality, namely physical evidence (Tangible) of the South Bengkulu Population and Civil Registration Service (Dindukcapil), services still need to improve physical facilities and completeness of adequate facilities and infrastructure, Reliability, the people of South Bengkulu are satisfied with the services provided by the South Bengkulu Population and Civil Registration Service (Dindukcapil), the Responsiveness of the South Bengkulu Population and Civil Registration Service (Dindukcapil) serves the community well, with mutual communication between officers and the community, Assurance if the management of services at the South Bengkulu Population and Civil Registration Office (Dindukcapil) is easy and Empathy (Empathy) The concern of  employees to always prioritize the needs of the community will  support the creation of Quality Integrated services. Conclusion: Administrative services at the South Bengkulu  Population  and  Civil  Registration  Office  (Dindukcapil)  are not  yet  qualified.
EVALUATION OF STUNTING CONTROL POLICIES IN KERKAP DISTRICT, NORTH BENGKULU REGENCY Margaretha Rosaliana Situmeang; Bobby Mandala Putra; Heru Purnawan
Indonesian Journal of Social Sciences, Policy and Politics Vol. 2 No. 3 (2024): October 2024, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v2i3.102

Abstract

The source of the problem is limited access to health services. The absence of adequate health services, especially in rural areas, can make it difficult to discover and treat malnutrition problems in children early. Children who suffer from Stunting are not only shorter than their peers but are also more susceptible to disease with the type of research applied being descriptive research with a qualitative approach. The aim is to find out the results of the Stunting Prevention Policy in North Bengkulu, especially the Stunting Family Assistance program. The research aspects that will be studied by researchers are: 1) the composition and ideal criteria are by the criteria in the family assistance program guidelines, 2) the work mechanism has been carried out by the family assistance program guidelines, people who are at risk of stunting receive referral services and social assistance from local government. 3) The work steps seen from the family support team work steps are good, they carry out monthly counseling at the posyandu once a month. 4) the division of tasks has been carried out well according to each section.
Community-Based Conflict Resolution in Iron Sand Mining at Pasar Seluma Village Henny Aprianty; Heru Purnawan; Hariangga Hariangga; Deni Triyanto; Kismartini Kismartini
Jurnal Administrasi Publik (Public Administration Journal) Vol. 16 No. 1 (2026): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v16i1.15639

Abstract

This study examines community-based conflict resolution in iron sand mining management in Pasar Seluma Village, Indonesia. It addresses persistent conflicts involving local communities, mining companies, and government authorities by identifying their root causes and proposing a policy-oriented resolution model. Using a qualitative case study approach, data were collected through observation, in-depth interviews, and document analysis. The analysis integrates Ralf Dahrendorf’s social conflict theory and Johan Galtung’s peaceful conflict resolution framework, with data credibility ensured through source triangulation. The findings reveal that conflicts stem from prolonged community resistance since 2010, inadequate corporate communication, incomplete licensing procedures, environmental degradation concerns, and unresolved social grievances. These conditions generate both manifest and latent conflicts that undermine governance legitimacy. The study’s novelty lies in formulating a Grassroots Conflict Resolution Model, which reframes community participation not merely as consultation but as a core governance mechanism in resource management. Unlike top-down regulatory approaches, this model emphasizes early-stage engagement, local power redistribution, and justice-oriented mediation. From a policy perspective, the study provides actionable insights for local governments to design inclusive, participatory, and conflict-sensitive mining governance frameworks. The model contributes both theoretically and practically to public policy discourse on managing natural resource conflicts in marginalized and resource-rich regions.
Implementation Of Publik Service Using A whole Of Goverment Appoach At the Publik Service Mall Of Bengkulu City: Penyelenggaraan Pelayanan Publik Dengan Pendekatan Whole Of Government Di Mall Pelayanan Publik Kota Bengkulu Ririn Anggriyani; Harmiati Harmiati; Heru Purnawan
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 5 No. 1 (2026): JANUARI-JUNI
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/25qcgk53

Abstract

According to the 2024 Ministry of Administrative and Bureaucratic Reform (KemenPAN-RB), Bengkulu City has not yet been recognized as a prime public service mall at the district/city level. Therefore, it can be concluded that public services in Bengkulu City are not yet categorized as the best compared to other cities. This study used a qualitative approach with descriptive methods. Data were collected through interviews with informants selected through purposive sampling, based on specific considerations regarding relevance to the research topic. Data were also obtained through direct observation and documentation. In analyzing the findings, this study referred to the theory proposed by Perry (6), which contains three main components: coordination, integration, and closeness and involvement. This study used a qualitative approach with descriptive research. The data analysis techniques included data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of public services using the Whole of Government approach at the Bengkulu City Public Service Mall has not been implemented properly. This can be seen from the factors that determine the success of the Whole of Government Approach, namely coordination, integration, closeness, and involvement. The coordination variable at the Bengkulu City Public Service Mall only creates coordination between government and non-government agencies, and the coordination established is limited to the establishment and operation of the Public Service Mall. In terms of integration, the implementation of public services in Bengkulu City has not yet achieved the MPP's goal of facilitating the completion of administrative matters within a single MPP building. Furthermore, the Closeness and Involvement variables established at the Bengkulu City Public Service Mall have not been achieved, as evidenced by the unclear organizational structure of the Bengkulu City MPP.
Analysis of the Quality of Early Childhood Education Services of the Bengkulu City Education and Culture Office in Managing and Developing Early Childhood Education Institutions (PAUD): Analisis Kualitas Pelayanan Bidang Pendidikan Anak Usia Dini Dinas Pendidikan Dan Kebudayaan Kota Bengkulu Dalam Mengelola, Membina, Lembaga Pendidikan Anak Usia Dini (PAUD) Amina Amina; Heru Purnawan; Edi Darmawi
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 4 No. 2 (2025): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/h25n4334

Abstract

This study aims to analyze the service quality of Early Childhood Education (PAUD) at the Bengkulu City Education and Culture Office in managing and fostering PAUD institutions. The research method used is qualitative with a descriptive approach. Data collection techniques were carried out through in-depth interviews, observation, and documentation. The research informants consisted of 12 people, including 1 informant from the Bengkulu City Education and Culture Office (Head of PAUD Division), 3 informants from the staff of the Bengkulu City Education and Culture Office, 2 informants from PAUD institution managers, and 6 informants from PAUD institution principals. The results showed that the service quality includes five dimensions: reliability, responsiveness, assurance, empathy, and tangible evidence. Supporting factors include the integrated Dapodik system, adequate staff competence, and support from local government policies. Inhibiting factors include limited human resources, lack of continuous training, and inadequate facilities and infrastructure. The conclusion is that the service quality still needs to be continuously improved, especially in the aspects of responsiveness and tangible evidence.
Assessing Institutional Collaboration for Sustainable Watershed Management: A Case Study from Desa Rindu Hati, Bengkulu Tengah Heru Purnawan; Henny Aprianty; Ocha Kauri; Deni Triyanto
Indonesian Journal of Public Administration Review Vol. 2 No. 4 (2025): August
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/par.v2i4.5000

Abstract

This study evaluates institutional collaboration in managing the Bengkulu River Basin (DAS) as outlined in Regional Regulation Number 1 of 2017 on Watershed Management. A qualitative descriptive approach with a case study method was employed, focusing on key aspects of collaboration such as communication, decision-making coordination, conflict resolution, monitoring and evaluation, and procedural improvements. The goal of this research is to assess the steps taken to implement these collaborative elements.The findings indicate that leadership within the collaborating institutions plays a critical role in monitoring and evaluating watershed management efforts. However, despite these efforts, the integration of these institutions has not resulted in a unified approach. Each institution maintains its specific roles and functions, leading to fragmented implementation, even though the intention for collaboration exists. This study highlights both the challenges and opportunities in enhancing institutional collaboration for effective watershed management. It provides insights into how collaborative elements can be better realized to ensure a more integrated and efficient approach to managing the watershed, ultimately contributing to the success of watershed management initiatives. The research underscores the need for improved coordination, clearer roles, and more effective communication among the involved institutions to achieve a cohesive and sustainable management framework.
Implementasi Peraturan Gubernur Provinsi Bengkulu Nomor 38 Tahun 2023 Tentang Tata Kelola Kawasan Wisata Pantai Panjang Di Kota Bengkulu Dewi Ramadhanti; Heru Purnawan; Harmiati Harmiati
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 2 (2026): April - Juni
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i2.1095

Abstract

Penelitian ini bertujuan mendeskripsikan dan menganalisis implementasi Peraturan Gubernur Bengkulu Nomor 38 Tahun 2023 tentang Tata Kelola Kawasan Wisata Pantai Panjang di Kota Bengkulu, dengan fokus pada tiga aspek utama: perizinan, kebersihan lingkungan, serta keamanan dan ketertiban. Penelitian menggunakan pendekatan kualitatif deskriptif dengan analisis menggunakan kerangka teori implementasi kebijakan Merilee S. Grindle yang mencakup dimensi isi kebijakan (policy content) dan konteks implementasi (context of implementation). Data dikumpulkan melalui wawancara mendalam terhadap delapan informan dari berbagai instansi (Dinas Pariwisata, DPMPTSP, Dinas Lingkungan Hidup, Satpol PP, Dinas Perhubungan), pelaku usaha, dan masyarakat sekitar, dilengkapi dengan observasi lapangan dan studi dokumentasi. Hasil penelitian menunjukkan bahwa implementasi Pergub tersebut belum berjalan secara optimal pada ketiga aspek yang dikaji. Pada aspek perizinan, masih ditemukan pelaku usaha yang beroperasi tanpa izin resmi dan rendahnya kepatuhan terhadap ketentuan yang berlaku. Pada aspek kebersihan lingkungan, permasalahan sampah, keterbatasan kapasitas armada pengangkutan, dan kondisi tempat pembuangan sementara (TPS) yang belum memadai masih menjadi kendala utama. Pada aspek keamanan dan ketertiban, fragmentasi koordinasi lintas instansi, keterbatasan personel Satpol PP, serta pendekatan penertiban yang bersifat reaktif dan periodik menjadi hambatan utama. Faktor penghambat utama yang teridentifikasi adalah keterbatasan sumber daya, rendahnya kepatuhan kelompok sasaran, serta belum optimalnya koordinasi antaraktor. Penelitian ini juga mencatat bahwa peralihan Hak Pengelolaan Lahan (HPL) kepada Pemerintah Kota Bengkulu pada April 2025 menciptakan kebutuhan mendesak akan regulasi turunan di level kota.
Analisis Akurasi Data Kemiskinan Ekstrem di Kota Bengkulu Adinda Aulia Nhavilla; Bobby Mandala Putra; Heru Purnawan
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 2 (2026): April - Juni
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i2.1122

Abstract

Penelitian ini dilatarbelakangi oleh persoalan ketidaktepatan sasaran bantuan sosial akibat ketidaksesuaian data kemiskinan ekstrem dengan kondisi faktual masyarakat di Kota Bengkulu, khususnya Kecamatan Kampung Melayu. Tujuan penelitian ini adalah menganalisis akurasi data P3KE/DTSEN dalam mendukung penanggulangan kemiskinan ekstrem serta mengidentifikasi faktor-faktor yang memengaruhinya. Penelitian ini menggunakan Teori Kualitas Data Richard Y. Wang dan Diane M. Strong (1996) yang mencakup dimensi intrinsik, kontekstual, representasional, dan aksesibilitas. Metode penelitian menggunakan kualitatif deskriptif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi terhadap enam informan yang terdiri dari operator Dinas Sosial, Bappeda, kelurahan, ketua RT, dan warga penerima bantuan. Hasil penelitian menunjukkan bahwa akurasi data belum sepenuhnya optimal, ditandai adanya inclusion error, keterlambatan pemutakhiran, bias indikator fisik rumah, dan keterbatasan akses kelurahan dalam memperbaiki data secara final. Faktor utama yang memengaruhi akurasi adalah integrasi sistemik, jeda waktu birokrasi, bias indikator fisik, dan sentralisasi akses. Penelitian ini menyimpulkan bahwa perbaikan sinkronisasi, verifikasi lapangan berkala, pemutakhiran responsif, dan indikator kontekstual diperlukan agar kebijakan penanggulangan kemiskinan lebih tepat sasaran.
Strategi Dinas Sosial Provinsi Bengkulu dalam Mengatasi Keterbatasan Informasi Publik Melalui Pemanfaatan Media Sosial Else Dewi Anggraini; Heru Purnawan; Evsa Wulan Suri
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 2 (2026): April - Juni
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i2.1150

Abstract

Penelitian ini dilatarbelakangi oleh pentingnya keterbukaan informasi publik dalam mendukung pemerintahan yang transparan dan responsif melalui pemanfaatan media sosial. Tujuan penelitian adalah untuk mendeskripsikan strategi Dinas Sosial Provinsi Bengkulu dalam mengatasi keterbatasan informasi publik melalui media sosial berdasarkan Peraturan Gubernur Bengkulu Nomor 31 Tahun 2021 tentang Penyebarluasan Informasi Penyelenggaraan Pemerintahan Provinsi Bengkulu. Penelitian menggunakan metode deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi terhadap lima informan yang terdiri dari kepala bidang, admin media sosial, staf Dinas Sosial, dan masyarakat. Analisis data menggunakan model Miles dan Huberman melalui reduksi data, penyajian data, dan penarikan kesimpulan. Keabsahan data dijamin melalui triangulasi sumber, teknik, dan waktu. Hasil penelitian menunjukkan bahwa strategi komunikasi publik dilaksanakan melalui pemanfaatan media sosial seperti Facebook, Instagram, TikTok, YouTube, dan website resmi untuk menyebarluaskan informasi mengenai bantuan sosial, pelayanan sosial, dan kegiatan dinas. Strategi diwujudkan melalui koordinasi antarbidang, penggunaan bahasa sederhana yang mudah dipahami, serta kerja sama dengan pihak kecamatan dan desa. Pemanfaatan media sosial dinilai cukup efektif dalam meningkatkan akses informasi masyarakat, meskipun masih terdapat hambatan berupa keterbatasan jaringan internet, rendahnya literasi digital, keterbatasan sumber daya manusia, dan penyebaran hoaks. Penelitian ini menyimpulkan bahwa pemanfaatan media sosial mampu meningkatkan efektivitas penyebarluasan informasi publik serta mendukung transparansi dan pelayanan publik di lingkungan pemerintah daerah.
Co-Authors Adinda Aulia Nhavilla Agung, Jumrotul Alexsander, Alexsander Alexsander, Alexsander Amina Amina Aprianty, Henny Arnubi, Arnubi Arzona, Minda Aski, Hendri Astuti, Nanda Gita Puji Bakirman, Bakirman Bastari, Akhmad Bernat Siregar Billy Ramadhan Bobby Mandala Putra Boni Saputra Budiman Sakti Dani, Rahiman Darmawi, Edi Deky Akbar Deni Triyanto Deni Triyanto Deni Triyanto Deni Triyanto Deswanti, Futri Rahayu Dewi Ramadhanti Dian Anggraini Diky Mariantoy Dimas Nugroho Dodo Sutardi Dodo Sutardi, Dodo Edi Darmawi Edi Darmawi Edi Darmawi Else Dewi Anggraini Eriani, Septi Evsa Wulan Suri Febriana, Selvi Eka Haira Kuspita Hariangga Hariangga Harmiati Harmiati Harmiati Harmiati, Harmiati Henny Aprianty Henny Aprianty Herman Toyo Hernowo Novi Yanto INDAH PRABAWATI Janusi Waliamin Jaya, Pory Rusman Kauri, Ocha Putri Khoirin, Khoirin Kismartini Kismartini Kurniawan, Vikry Dwi Made Suandika Maharani, Cindy Mardianto Mardianto Margaretha Rosaliana Margaretha Rosaliana Situmeang Marlenni, Desmi Muhammad Ichwan Mulyadi Mulyadi Mulyadi Mulyadi Mulyadi Mulyadi Noviyanto, Hernowo Ocha Kauri Oktavia Anggraini Parwito Parwito Parwito, Parwito Putra Akhir, Ade Fitrah Rahiman Dani Rahiman Dani Rahiman Dani Ramadhani, Bana Ririn Anggriyani Riswandi, Meky Rozi Febrizal Rudiyanto, George Saikal Mulyadi Saputra, Noprian Sari, Sentia Lopita Sawihin Sawihin Subhan Ilham Thareq Supriyono Supriyono Supriyono, Supriyono Suwantoro, Kadek Tauran, T. Triyanto, Deni Wahyudi Saputra Wardiansyah Wardiansyah Yanto, Hernowo Novi Yudistio Dwi Putra Zaidina Angkasa