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Evaluation of Service Quality at the SGS PLN Bandung Badminton Club Based on the SERVQUAL Model Mila Utami; Tono Haryono; Septiyan Williyanto
ACTIVE: Journal of Physical Education, Sport, Health and Recreation Vol. 14 No. 3 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/active.v14i3.35456

Abstract

This study aims to assess the quality of management services at the SGS PLN Bandung Badminton Club by utilizing the SERVQUAL model, which consists of five main aspects: tangibles, reliability, responsiveness, assurance, and empathy. Using a quantitative method and a descriptive correlational design, the study objectively captures the athletes' perspectives while examining the relationships between those service dimensions. The research population includes all active athletes participating in the club's training activities, with a purposive sample of 23 respondents who have been involved in training for at least one year. The data collection instrument is a SERVQUAL questionnaire adapted for the sports context, based on the study by Cristobal Fransi and colleagues in 2010. The validity test results show that all questionnaire items are valid (r values ranging from 0.510 to 0.885 with p < 0.05) and highly reliable (Cronbach’s Alpha of 0.963). From the descriptive analysis, it can be seen that the overall quality of the club's services is quite satisfactory, with the best scores in the aspects of tangibles and empathy—which indicates that the physical facilities and attention to athletes are already quite good—while responsiveness received the lowest score, suggesting that the response to athletes' needs needs improvement. Ultimately, the club management has been running well, but responsiveness and assurance need to be strengthened to enhance athletes' satisfaction and trust.     
Relationship Between Leg Muscle Power, Arm Muscle Power, and Anthropometry with The Speed of The Ball Resulting from an Open Spike in Athletes of The Sumedang Integrated Indonesian Generation School Volleyball Team Resik Citra Gemilang; Tono Haryono; Finaldhi Palgunadhi
ACTIVE: Journal of Physical Education, Sport, Health and Recreation Vol. 14 No. 3 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/active.v14i3.37121

Abstract

This study aims to analyze the relationship between leg muscle power, arm muscle power, and anthropometry with the speed of the ball resulting from an open spike in athletes from the Sumedang Integrated Indonesian Volleyball Generation School. The study used a quantitative approach with a correlational method. The sample consisted of 21 athletes, with leg muscle power measured using the Vertical Jump Test, arm muscle power measured using an 8-second push-up test, and anthropometric data obtained through Karada Scan. The speed of the open spike ball was measured using a Speed Radar Gun. The data were analyzed using descriptive statistics, normality tests, Pearson or Spearman correlations, and multiple regression with a significance level of p < 0.05. The results showed that arm muscle power, height, weight, and body muscle mass were significantly related to ball speed, while several other variables such as leg power (Spearman), leg muscle mass, and BMI showed no significant relationship. Multiple regression analysis shows that the three independent variables simultaneously contribute 45.4% to ball speed. This finding confirms that spike performance is the result of an interaction between muscle strength and anthropometric characteristics. This study recommends a training program that focuses on strengthening the arm muscles, developing core strength, and managing body composition to improve spike speed in volleyball athletes.
Hubungan Antara Kekuatan Maksimal dengan Tingginya Lompatan dan Ketepatan Smash Bola Voli Indra Setiawan; Agus Rusdiana; Unun Umaran; Tono Haryono
Jurnal Simki Pedagogia Vol 8 No 1 (2025): Volume 8 Nomor 1 Tahun 2025
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jsp.v8i1.1052

Abstract

This study aims to analyze the relationship between maximum strength with jump height and spike accuracy in volleyball. Maximum strength is measured using the 1 Maximum Repetition (1 RM) method, while jump height is measured by the vertical jump test, and spike accuracy is measured through the volleyball spike accuracy test. This study uses a quantitative approach with a correlational design, involving 12 samples from the core team of the Indonesian Education University volleyball UKM who have met certain criteria. The results of the analysis show that there is a significant relationship between maximum strength and jump height, but there is no significant relationship between maximum strength and spike accuracy. Simultaneous tests show that maximum strength is significantly related to jump height and spike accuracy simultaneously.