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All Journal Jurnal IPTEK JURNAL EDUCATION AND DEVELOPMENT Jurnal STIE Semarang (Edisi Elektronik) Magisma: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ecoment Global: Kajian Bisnis dan Manajemen International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Cahaya Mandalika International Journal of Business, Law, and Education Jurnal Teknologi dan Manajemen JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) International Education Trend Issues Innovative: Journal Of Social Science Research Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Jurnal Portofolio: Jurnal Manajemen dan Bisnis Jurnal Sipakatau Indonesian Journal of Business and Entrepreneurship Research
Marnoto, Marnoto
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THE INFLUENCE OF LEADERSHIP AND REMUNERATION ON EMPLOYEE PERFORMANCE WITH WORK DISCIPLINE AS A MEDIATION VARIABLE (STUDY ON SKADRON-31/SERBU SEMARANG) Wibawa, Yuda; Novandalina, Arini; Marnoto, Marnoto
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 2 (2024): IJEBAR, VOL. 08 ISSUE 02, JUNE 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i2.13501

Abstract

Performance is a work result achieved by a person in carrying out the tasks given to him which is based on skill, experience, seriousness and time. The purpose of this research is to determine the influence of Leadership and Remuneration on Employee Performance with Work Discipline as a Mediating Variable at Squadron-31/Serbu Semarang. The population in this study was 51 employees at Squadron-31/Serbu Semarang. So that 50 members of the population except the Commander became respondents in this research or saturated sample/Population Study. This research variable uses exogenous variables consisting of Leadership and Remuneration and 2 endogenous variables, namely work discipline as mediation and employee performance. The data collection method uses a questionnaire. Data analysis methods include descriptive statistics and quantitative analysis using SEM-PLS. Based on the results of data analysis, it is concluded that Leadership has no effect on Work Discipline, Remuneration has an effect on Work Discipline, Leadership has an effect on Employee Performance, Remuneration has an effect on Employee Performance, Work Discipline has no effect on employee performance. Suggestions that can be given to future researchers are to conduct research on other organizations with larger samples, so that the research results can be generalized. Apart from that, you can replace the independent variable because there are still other variables that can influence it based on the coefficient of determination
PENGARUH INOVASI PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN FURNITUR PADA SEGMEN RUMAH TANGGA DI SIDOARJO Marnoto, Marnoto; Dharmayanti, Diah; Rizky, Farid Al
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 3 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

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Abstract

Indonesia memiliki potensi kekayaan alam untuk produksi furnitur, ternyata hanya mampu mempruduksi dibawah 1% terhadap total produksi furnitur dunia, Peluang pasar dalam negeri yang besar belum mampu sepenuhnya dimanfaatkan oleh industri furnitur dalam negeri, sehingga 45% kebutuhan domestik masih mengandalkan pada furnitur dari luar negeri. ​​Penelitian ini membahas pengaruh inovasi produk, dan harga terhadap keputusan pembelian, dengan menggunakan metode penelilian kuantitatif exploratory menggunakan program SPSS 25.0. Variabel yang ditelitin adalah inovasi produk, dan harga sebagai variabel independent, dan keputusan pembelian sebagai variabel dependent dengan jumlah sampel sebanyak 110 responden untuk segmen rumah tangga di Kabupaten Sidoarjo. ​​Hasil penelitian menunjukan, bahwa inovasi produk dan harga berpengaruh positif terhadap keputusan pembelian, hasil uji t menunjukan inovasi produk, dan harga secara parsial berpengaruh positipterhadap keputusan pembelian. Uji F terhadap inovasi produk dan harga secara simultan juga berpengaruh positif terhadap keputusan pembelian furnitur untuk segmen rumah tangga di Kabupaten Sidoarjo. ​​Dalam penelitian ini inovasi produk, dan harga meskipun berpengaruh positif terhadap keputusan pembelian, perlu dicari variabel lain yang berpengaruh yang mempengaruhi keputusan pembelian.
Efforts to Improve Customer Satisfaction with Wood Pellets Using the CARTER Method Marnoto, Marnoto; Sopi, Sopi; Novandalina, Arini
Jurnal Teknologi dan Manajemen Vol 7, No 1 (2026): January (In Progress)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat ITATS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.jtm.2026.v7i1.8246

Abstract

This study aims to evaluate and improve customer satisfaction with wood pellets in Semarang by applying the CARTER method (Compliance, Assurance, Reliability, Tangibles, Empathy, and Responsiveness). A quantitative approach with an explanatory design was chosen to measure the impact of the CARTER intervention on customer perceptions. The sample consisted of 100 active wood pellet customers who were purposively selected (customers with ≥ 1 year of experience, had submitted complaints, and were willing to participate). Primary data was collected through a validated Likert scale 1–5 questionnaire (Cronbach's α gt; 0.6). The analysis included descriptive statistics, validity and reliability tests (SPSS 25). The results show that all CARTER dimensions scored an average of ≥ 4.0 on a 1–5 scale, indicating generally positive perceptions. Regression analysis revealed that Empathy and Responsiveness had the most significant impact on overall satisfaction. Based on the findings, the researcher recommends optimizing the logistics system through the use of digital platforms to improve delivery timeliness, enhancing service training focused on product expertise and quick solution capabilities, and strengthening transparency in communication regarding technical standards and environmental regulations to maintain customer trust. This study contributes theoretically by filling a research gap in the literature on customer satisfaction with wood pellets, which has primarily focused on technical production aspects. Practically, the findings offer a CARTER framework that can be adopted by wood pellet producers and distributors in Indonesia to enhance regional competitiveness and support the achievement of national renewable energy mix targets.
Integrating the CARTER and KANO Models to Enhance Customer Satisfaction Marnoto, Marnoto; Lukmandono, Lukmandono
Jurnal IPTEK Vol 29, No 2 (2025): December
Publisher : LPPM Institut Teknologi Adhi Tama Surabaya (ITATS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.iptek.2025.v29i2.7999

Abstract

This research is motivated by the importance of improving customer satisfaction, a key to business success, particularly for wood pellet products. The study aims to integrate the CARTER and Kano methods to identify service and product attributes affecting customer satisfaction and assist in determining effective improvement priorities. A quantitative research method was used to collect data through questionnaires. The CARTER method assesses customer satisfaction dimensions such as compliance, assurance, reliability, tangibles, empathy, and responsiveness, while the Kano method classifies service and product attributes into must-be, one-dimensional, and attractive categories. The results show that integrating these two methods allows for effective categorization of attributes, enabling the company to focus on improving product and service quality. Fulfilling basic needs is crucial to avoid dissatisfaction, while performance and attractive needs contribute to higher customer satisfaction. The empathy and responsiveness aspects of service also significantly influence positive customer perceptions. Through the comprehensive and practical framework resulting from the integration of the CARTER and Kano methods, companies can enhance customer satisfaction sustainably while maintaining competitiveness in the wood pellet market
Dental Service Quality and Facilities Influence BPJS Patient Loyalty with Patient Satisfaction as Mediation at Rizkia Dental Clinic : Service Quality and Facilities Influence BPJS Patient Loyalty with Patient Satisfaction as Mediation at Rizkia Dental Clinic Noventika, Rizkia Anisnur; Marnoto, Marnoto; Sunarto, Stephanus
Jurnal Ecoment Global Vol. 10 No. 3 (2025): Volume 10 No. 3 (Edisi Desember 2025)
Publisher : Universitas Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jeg.v10i3.6238

Abstract

Objective: The purpose of this study is to analyze the Quality of Dental Health Services and Facilities on BPJS Patient Loyalty with BPJS Patient Satisfaction as a Mediating Variable at Rizkia Dental Clinic. Design/Methods/Approach: The population in this study were patients who had undergone dental and oral care at Rizkia Dental Clinic Jepara in 2024. The sampling technique used was purposive sampling with a sample of 110 patients. The variables in this study included service quality, facilities, patient loyalty, and patient satisfaction. Data collection was conducted using a questionnaire/Google Form. Data analysis was carried out using SEM-PLS software. Findings: The analysis results show that the quality of dental health services and facilities significantly influence patient satisfaction at Rizkia Dental Clinic by 80.2% with a p-value <0.05. Furthermore, there is an influence of the quality of dental health services and facilities through patient satisfaction on patient loyalty at Rizkia Dental Clinic by 94.8% with a p-value <0.05. All research hypotheses are accepted, confirming the importance of quality services and adequate facilities in building patient satisfaction and loyalty. Originality/Value: The originality of this study lies in its analysis of the relationship between dental service quality and facilities and BPJS patient loyalty, with satisfaction acting as a mediator, specifically in the context of Rizkia Dental Clinic Jepara. This approach offers a new perspective that has not been widely researched in BPJS dental services. Practical/Policy implication: This study confirms that service quality and facilities affect BPJS patient satisfaction and loyalty at Rizkia Dental Clinic, with satisfaction serving as an essential mediator. Theoretical implications strengthen the literature on health service management, while managerial implications highlight the need to improve services, facilities, and follow-up care. It is recommended that the clinic regularly evaluate patient satisfaction, enhance facilities, and that future researchers expand the sample, add new variables, and apply mixed methods for more comprehensive findings.
DAMPAK OPINION LEADER TERHADAP KEPUTUSAN MENJADI MAHASISWA DI ASM ARIYANTI BANDUNG Bastian, Zein; Supardi, Deni; Rustiadi, Rizzky; Marnoto, Marnoto; Kurniasih, Imas Wiwin
Jurnal Education and Development Vol 14 No 1 (2026): Vol 14 No 1 Januari 2026
Publisher : Institut Pendidikan Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/ed.v14i1.7674

Abstract

Kemajuan teknologi komunikasi yang semakin pesat saat ini membuat persaingan di antara perguruan tinggi semakin ketat. Oleh karena itu, strategi komunikasi dan promosi yang tepat sangat penting untuk menarik minat calon mahasiswa agar memilih perguruan tinggi yang sesuai dengan kebutuhan mereka. Agar perguruan tinggi dapat menjadi pilihan utama bagi calon mahasiswa untuk melanjutkan studi, manajemen perguruan tinggi perlu menyampaikan informasi yang lengkap. Penyampaian informasi ini memiliki potensi besar dalam mempengaruhi keputusan calon mahasiswa. Salah satu metode yang efektif untuk memengaruhi keputusan calon mahasiswa adalah dengan menggunakan opinion leader sebagai komunikator dan penyampai informasi terkait perguruan tinggi. Penelitian ini bertujuan untuk menganalisis pengaruh opinion leader terhadap keputusan calon mahasiswa untuk mendaftar dan menjadi mahasiswa di Akademi Sekretari dan Manajemen (ASM) Ariyanti. Metode penelitian yang digunakan adalah metode kuantitatif, dengan pengumpulan data melalui observasi, tinjauan pustaka, studi literatur, serta penyebaran kuesioner online kepada mahasiswa. Analisis data dilakukan menggunakan software SPSS for Windows Ver. 25.0, dengan melibatkan uji normalitas, korelasi Pearson Product Moment, koefisien determinasi, analisis korelasi, dan regresi linier sederhana. Penelitian ini melibatkan populasi sebanyak 379 mahasiswa dengan sampel sebanyak 194 responden. Hasil analisis regresi linier sederhana menunjukkan nilai koefisien positif sebesar 0,920, yang mengindikasikan adanya pengaruh positif opinion leader terhadap keputusan calon mahasiswa untuk mendaftar.
Training on Innovation in Public Administration Management: Building Information Systems for Transparency and Accountability Saputra, Abiyasa Eka; Sope, Devi Rahmah; Marnoto, Marnoto; Sopi, Sopi; Hamzali, Said
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Vol. 2 No. 1 (2024): Jurnal Sipakatau
Publisher : PT. Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61220/jsipakatau.v1i6.2449

Abstract

Kemang Sub-district, Bogor Regency, aims to improve transparency, accountability, and efficiency in public services through the application of information technology. The main challenges faced by this village are limited utilization of technology, lack of transparency, and limited accountability in the management of village funds. To address these issues, a training was conducted that included needs identification, module development, face-to-face and online training, hands-on practice, and mentoring and evaluation. The results of the training showed an increase in the skills of village officials in using information systems, increased community participation in decision-making, and improved administrative efficiency. The developed village information system allows the community to access information related to village activities and budgets in a transparent manner, thus increasing community trust in the village government. Collaboration with NGOs and educational institutions also provided the necessary support in developing the village information system. Thus, this training not only increases the capacity of village officials, but also supports participatory and sustainable development in Pondok Udik Village.
Entrepreneurial Literacy and Digital Literacy: A Key to Successful Business Sustainability of Clothing Merchants in the Modern Era Marnoto, Marnoto; Asdar, Andi Syahriana; Novaria, Rachmawati; Alisyahbana, Alisyahbana
Indonesian Journal of Business and Entrepreneurship Research Vol. 2 No. 1 (2024): Vol. 2, No. 1, January 2024: Indonesian Journal of Business and Entrepreneurshi
Publisher : Department of Business and Entrepreneurship, Faculty of Economics and Business, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the sustainability of the clothing merchant business in the Modern Era by focusing on three variables, namely entrepreneurial literacy, digital literacy and business sustainability. This research uses a qualitative method with a phenomonological approach, and uses data collection techniques by interviews, direct observation of the research object. Then this research used 3 informants as research subjects, where these informants were the 3 most famous traders and had the largest business turnover in Makassar City. The Interaction Analysis Model uses concepts from Miles and Huberman. The research results show that the entrepreneurial literacy and digital literacy of clothing traders in this modern era can be categorized as good enough to support the development of these clothing traders. This is because traders have an understanding of the business they are establishing, never neglect in carrying out their obligations and things that could disrupt the continuity of their business. Meanwhile, business continuity shows that the clothing merchant business can be categorized as quite good, because it can develop and run well in line with increasingly modern developments.
Co-Authors Ade, Sinar Hubtriyan Adityawan, Adityawan Alisyahbana, Alisyahbana Ambarsari, Megie Arini Novandalina Asdar, Andi Syahriana Bambang Purwoko Bastian, Zein Catur Prabowo Dewatmoko, Santo Diah Dharmayanti Dwicahyani, Anindya Rachma Dwiyono, Gatot Erdhianto, Yoniv Evi Yuliawati Farid Ardyansyah Hamzali, Said Hartarini, Yovita Mumpuni Ishaq, Ardan Maulana Julaeha, Ela Khuan, Hendri Kurniasih, Imas Wiwin Lukmandono Novaria, Rachmawati Noventika, Rizkia Anisnur Pratama, Andreas Dhiyong Rizky, Farid Al Rochim, Bella Rony Prabowo Rustiadi, Rizzky Ruyani, Nur Ahmad Saputra, Abiyasa Eka Soegiarto, Ita Sonjaya, Yana Sope, Devi Rahmah Sopi, Sopi Sugiarto, Vito Andrianto Pratama Sunarto - Sunarto, Stephanus Supardi Supardi Supardi, Deni Suparjo Syamsul Anwar, Syamsul tapaningsih, weni indah doktri agus Tarigan, Budi Akhmad Ubaid, Zaky Wibawa, Yuda Yusda, Desi Derina Yusuf Setyadi