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Journal : BISNIS

The Interaction Model Between Street-Level Bureaucrats and the Public in Health Service Provision at Puskesmas Mahsyar, Abdul
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 1
Publisher : UI Scholars Hub

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Abstract

This research aims at studying and explaining forms of coping behaviors and public respond to coping behaviors as shown by health service officers at street-level bureaucrats in Puskesmas (Public Health Center). The research was conducted in six Public Health Centers in Makassar, employing qualitative approach and naturalistic method. The data were gained from informants, i.e. Puskesmas officers and public patients visiting the Puskesmas as the primary data source, and the secondary data were gathered from documents available in the concerned institutions. Research data were collected through in-depth interviews, direct and participative observations. The research data were then analyzed qualitatively through data reduction, data presentation, deduction and data verification. The results of the research show variety of interactive models as a form of coping behaviors performed by bureaucrats in providing health service, namely the behavior of limiting services, rationing services, giving special treatment, ignoring, and prioritizing. The performed coping behaviors benefit the officers since their obligations were accomplished, though at minimum level. Public responds to coping behaviors quite vary but in general shows positive responds.
Co-Authors ., Haerana A. Mappasere, Fatmawati Aan Anugrah Abd Khair Ihsan Abd Rahman Ade Ardiansyah AGUS PRIYANTO Agus, Andi Ahmad Ahmad Ahmad Difa Awlia Aslim Ahmad Taufik Akbar, Muhammad Randhy Akramila, Nurul alfin, alfin Ali, Nur Annisa Alimuddin Said, Alimuddin Amal, Suci Amir Muhiddin, Amir Amir, Marsya Nabila Amsar, Amsar Andi Ahmad Malikul Afdal Andriana Andriana Andriani AS Anwar Parawangi Apriyadi, Ari Arfah, Sitti Rahmawati Arif Budiman Auliya Citra Azikin, Ruskin Azis, Asriyanti Bakri Bakri Basri, Andi Umrah Burhanuddin Burhanuddin Burhanuddin Burhanuddin Enny Agustina Fahira, Jihan Faradilla, Latifa Fatimah Azzahrah Fatimah, Putri Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Fauzan, Muh Nur Fitriani Fitriani Fitriany S. Hamia, Hamia Hamrana, Hamrana Hasriadi Hasriadi Hawing, Hardianto Heriwati, Heriwati Ihyani Malik Ikmawati, Ikmawati Iman, Nurul Ihwanul Imanuddin Imanuddin, Imanuddin inriana, Alikha Irfan Z, Muh Jaelan Usman Jaelan Usman, Jaelan Jusman Jusman Kahar Saleh Kamaluddin Kamaluddin Kartini, Nur Malitasari Kasmad, Rulinawati Khalifah, Muh Laela, Musyarifatul Lukman Hakim Ma'ruf, Adnan Mahadin Moh. Astari Maharani, Dian Putri Mahka, Muh Fachrur Razy Mangontan, Albertin Barung Mappiwali, Hermawati Maria Ulfa Merlitriaswati, Merlitriaswati Muhammad Basir Muhammad Tahir Muhammad Yahya Muhammad Yusuf Mutia, Ulmi Sri Naldi, Muh Nasrulhaq Nasrulhaq, Nasrulhaq Nasrullah Nilawati Nilawati Normaisa, Normaisa Nur Azizah Nurdin Khaliq Sadewa Nurfadillah Nurfadillah Nurlina Nurlina Nurmayanti, Nurmayanti Nurwijayanti Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pardamean Daulay Rahim, Samsir Rahmat, Nur Anita Rahmatullah, Madani Ramadani, Riski Rasdiana Sina Rasdiana, Rasdiana Riskasari Riskasari, Riskasari Rislan, Muh Sam, Nur Islamia Samsir Rahim Setiawan, A.M Ian Sitti Sahara Syamel Sitti Sahara Syamel SRI RAHAYU Sri Wahyuni Subhan Djaya Sudarmi Sudarmi Suma, Mansyur Syamel, Sitti Sahara Tahir, Nurbiah Toding, Lukas Ulhaq. F, Diyah Wardah Wardah Wulan, Wulan Yanty, Norma Yustin Paisal