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All Journal Journal of Business Strategy and Execution MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Pelayanan Publik MBR (Management and Business Review) ComTech: Computer, Mathematics and Engineering Applications Economics and Finance in Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Accounting and Finance Management (JAFM) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development International Research Journal of Business Studies Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Edi Abdurachman
Faculty of BINUS BUSINESS SCHOOL, BINUS UNIVERSITY, JWC Campus, Jl. Hang Lekir I No. 6, Senayan, Jakarta 12120
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Transportation Other

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Digital Communication, Work Facilities, and Coordination at Soekarno-Hatta Airport Rahandhi, Rezha; Abdurachman, Edi; Sari, Mustika; Raharjo, Efendhi Prih
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1659

Abstract

The objective of this study was to examine the influence of digital communication, work facilities, and coordination on job satisfaction and work performance among Police and Non-Police workers at Soekarno-Hatta Airport. A mixed methods approach was used, incorporating a convergent parallel design where both quantitative and qualitative data were gathered simultaneously. Quantitative data from surveys provided insights into the effects of digital communication, work facilities, and coordination on job satisfaction and performance. Qualitative data from interviews and observations offered a deeper understanding of individuals' experiences and perceptions. The study included 333 participants from various sectors, including Police, Military, Immigration, Customs, Avsec, and Airport Authorities. The results indicated that the quality of work facilities, coordination, and digital communication positively impacted work performance, leading to increased job satisfaction. Additionally, the findings revealed significant differences in perceptions of work effectiveness, coordination quality, work facilities, digital communication, and job satisfaction between Police and Non-Police personnel. This comprehensive approach enhanced the accuracy and reliability of the research, providing practical insights for improving job satisfaction and work efficiency at Soekarno-Hatta Airport. This study incorporates Job Satisfaction Variables derived from Luthans (2015), Work Facilities Variables from Astono (2021), Digital Communication Variables from Ku & Chen (2016), Coordination Variables from Abdurrahman (2013), and Work Effectiveness Variables from Steers (2015).
Sosialisasi Keamanan Penggunaan Motor Listrik Untuk Siswa SMA 62 Jakarta Sari, Mustika; Octaviani, Reni Dian; Abdurachman, Edi
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 2 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April - Juni 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i2.474

Abstract

Sosialisasi mengenai keamanan dalam penggunaan motor listrik menjadi hal yang sangat penting untuk mengurangi risiko yang terkait. Upaya sosialisasi tersebut menjadi krusial dalam meningkatkan pemahaman dan kesadaran masyarakat tentang aspek keamanan yang terkait dengan penggunaan motor listrik, termasuk sistem keamanan, prosedur pengisian daya yang aman, penanganan baterai, dan perawatan yang tepat. Faktor risiko seperti potensi kecelakaan, risiko kebakaran, dan keamanan selama pengisian daya juga mendapat perhatian khusus. Diharapkan melalui sosialisasi, pelatihan, dan penerapan teknologi keamanan inovatif, masyarakat dapat merespons penggunaan motor listrik dengan pemahaman yang lebih baik tentang aspek keamanannya. Dengan demikian, peningkatan kesadaran ini diharapkan dapat mengurangi risiko kecelakaan dan masalah keamanan lainnya yang terkait dengan penggunaan motor listrik, sehingga penggunaan motor listrik menjadi lebih aman dan berkelanjutan di masa mendatang.
Increasing The Role of Rail-Based Public Transportation to Reduce Congestion in Jakarta Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Arifin, Julison; Gassing, Umar
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2357

Abstract

Problems that cause public transport less desirable because the rail network is still minimal, public transport services still need to be improved, full integration can not be realized and the development of Transit Oriented Development can not be implemented as a whole. This study was conducted to determine whether the service model and public policy were successful, therefore the study used variables namely; Perceived Quality; Trust; Passenger Satisfaction; Perceived Value; Passenger Preference; Passenger Loyalty, Behavior Intention to Purchase, and Transit Oriented Development as moderation. The data analysis methods in this study include Importance and Performance Analysis (IPA), and Structural Equation Model (SEM) with the help of the SMART PLS program. This study used a sample of 400 respondents. Based on the results of the analysis perceived quality, Passenger satisfaction, trust, and Passenger loyalty can have a positive and significant effect on behavior intention to purchase but perceived value does not have a significant effect, so the development of transit-oriented development can have a significant effect on loyalty and behavior intention to purchase. Important performance analysis to improve service performance, namely train travel without obstacles, high reliability, and integrated and single ticket system.
Supply Chain Strategy and Human Resource Competency: The Foundation of Manufacturing Company's Excellent Performance Purba, Okin Ringan; Abdurachman, Edi; Budi Setiawan, Edhie; Nofrisel, Nofrisel
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2593

Abstract

In Indonesia, the development of the manufacturing industry is considered rapid due to the swift logistics process from producers to consumers. This is related to how and when a product is delivered, making it equally important as the product itself. The progress of the manufacturing industry in Indonesia is also influenced by the advancement of technology, which continuously improves and evolves the Supply Chain process. This research is conducted with the aim of analyzing Supply Chain strategies and human resource competencies as antecedents to the competitive advantage of manufacturing companies. The research was conducted using a quantitative method approach and involved 4 variable constructs consisting of Supply Chain Strategy, Human Resource Competencies, Competitive Advantage, and Company Performance. These five variable constructs are measured with 42 valid and reliable measurable indicators using a questionnaire and a Likert scale of 1-5. The questionnaire was distributed to manufacturing company managers in the DKI Jakarta Province from November to December 2023, using stratified sampling techniques with a total sample of 323 respondents. The data was processed using SEMPLS software. The results of 7 hypothesis tests depict that there is a positive and significant influence of Supply Chain Strategy on company performance; Supply Chain Strategy, Human Resource Competencies, and Competitive Advantage, as well as Human Resource Competencies on Competitive Advantage; Supply Chain Strategy, Supply Chain Strategy, and Human Resource Competencies significantly influence company performance through Competitive Advantage. It is concluded that both directly and indirectly there is a significant influence of Supply Chain strategy and human resource competencies as antecedents to the competitive advantage of manufacturing companies.
Unveiling Angkasa Pura Airport's Economic Efficiency Through DEA Analysis Kurnia Sinta, Azmieti; Abdurachman, Edi; Ricardianto, Prasadja; Yuliantini, Yuliantini
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2614

Abstract

This study aims to analyze the economic efficiency of airports in Angkasa Pura I, especially since the formation of the Tourism SOE holding in 2022 which changes airport operations. This study examines efficiency during the COVID-19 pandemic by introducing Air Traffic Movement (ATM), Air Passenger Movement (APM), and Air Cargo Movement (ACM) variables as output variables, which provide new insights that have not been explored before, especially the study in all Angkasa Pura I airports. This study uses quantitative research methods with non-parametric techniques to analyze efficiency and economies of scale in the aviation industry.  The analytical tool used is Data Envelopment Analysis (DEA) using STATA 17 software as the main tool to evaluate efficiency and economies of scale at 16 airports. The results revealed variations in the level of efficiency of economies of scale among airports, with some airports improving their efficiency in response to the pandemic. The study confirms the importance of effective management strategies, transparency in information dissemination, and continuous monitoring in shaping airports' economic efficiency.
The Facilities and Infrastructure Readiness of Indonesian Shipping Company Sholihah, Sita Aniisah; Afriliani, Desri; Bijaksana, Gena; Abdurachman, Edi; Ricardianto, Prasadja; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1381

Abstract

A shipping company was assigned to deliver heavy cargo owned by electric steam power plant, PLTU SUMSEL-8. The company should prepare the necessary facilities and infrastructure to ensure a smooth delivery. The research purpose is to analyze the impact of facility and infrastructure readiness on the smooth transport of heavy cargo mediated by the supervision of the shipping company. The study used a Quantitative method with data collected through Likert-scale questionnaire distributed to a sample of 30 operational employees directly involved in the task. The data analysis was conducted using Path Analysis. The result shows a positive and significant influence of facility and infrastructure readiness on the supervision provided by the company. However, there is a less significant direct influence of the facilities and infrastructure readiness of the heavy cargo smooth transportation that could be interpreted as the possibility of other factors determine the smooth transportation apart from the facilities and infrastructure readiness.
The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport Wardhani, Anindita Galuh; Simarmata, Juliater; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5986

Abstract

This study examines the influence of personnel competence, facility reliability, and process speed on service performance and customer satisfaction, as well as examining the mediating role of service performance in the relationship between the independent variables and customer satisfaction at Terminal 3 of Soekarno-Hatta International Airport. A quantitative approach was employed using the SEM-PLS data analysis technique. Data were gathered through a survey involving 410 passengers at Terminal 3 of Soekarno-Hatta International Airport. The results of the study indicate that personnel competence, facility reliability, and process speed have a significant positive impact on both service performance and customer satisfaction. Furthermore, service performance is found to successfully mediate the relationship between the three independent variables and customer satisfaction. Based on these findings, it is recommended that the management of Terminal 3 at Soekarno-Hatta International Airport enhance personnel training, ensure optimal facility maintenance, and implement digitalization and automation technologies to expedite service delivery.
Analisis Pengaruh Port Service Quality Terhadap Customer Loyalty Dimediasi Oleh Customer Experience Dan Customer Satisfaction di Terminal Peti Kemas Tanjung Priok Amanda, Anggi Nurul; Raharjo, Sri; Abdurachman, Edi; Setiawan, Edhie Budi; Arubusman, Dian Artanti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1899

Abstract

This study investigates the relationship between Port Service Quality (PSQ) and Customer Loyalty (CL), taking into account the mediating roles of Customer Experience (CE) and Customer Satisfaction (CS) in the context of import activities at the Tanjung Priok Container Terminal. The research is motivated by the declining competitiveness of Tanjung Priok Port in comparison to other major ports such as Tanjung Perak, and the growing necessity to retain customer loyalty amid rising expectations for logistics efficiency and digital transformation in port operations. A critical strategic factor in enhancing port service efficiency lies in the optimization of port administration functions, particularly those carried out by the Harbormaster and Port Authority Office (KSOP). KSOP plays a key role in overseeing and facilitating port operations, including coordination in traderelated processes such as customs clearance and quarantine. These administrative procedures have been significantly streamlined through the adoption of the Single Submission Management (SSM) system—an integrated electronic platform that enables faster, cross-agency document processing. Employing a quantitative approach, this study utilizes Partial Least Squares–Structural Equation Modeling (PLS-SEM) to analyze data collected from 200 active importers operating at Tanjung Priok Port. The research model considers PSQ as the independent variable, CE and CS as mediating variables, and CL as the dependent variable. The findings demonstrate that PSQ has a statistically significant effect on CL, both directly and indirectly through the mediation of CE and CS. These results underscore the importance of service quality enhancement as a means to improve customer experience and satisfaction, ultimately fostering greater customer loyalty. Strengthening digital infrastructure and inter-agency coordination through systems such as SSM is thus essential for improving port competitiveness and long-term customer retention.
Industry 5.0 Readiness Assessment: A Maturity Model For Indonesian Companies Chandra Arta, Mikhael; Mandagi, Nikita Fransiska; Kurniawan, Intan; Abdurachman, Edi
Eduvest - Journal of Universal Studies Vol. 4 No. 5 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i5.1303

Abstract

As times have evolved, there have been significant advancements in various fields, particularly in technology and industry. Rapid progress in the industrial sector has been marked by the phases of the revolution that started from Industry 1.0 to the latest Industry 5.0 which had been introduced in 2019. However not every company is ready to adapt industry 5.0 into their system and behaviors. There is still lack of matrix development to assess company maturity level in industry 5.0. In this paper, three development matrix is developed so it is easier to assess company maturity level from industry 5.0 perspective. The quantitative data is collected by giving questionnaires to several sectors. From the analysis that has been conducted, it is concluded that automotives industry it the most ready sector to adapt with industry 5.0.
Analysis of Factors Determining Zero Inadmissible Passenger Taufik, Emil; Sari, Mustika; Abdurachman, Edi
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5564

Abstract

This research aims to analyze the determining factors of passenger readiness towards zero inadmissible passengers. The research was conducted on Qatar Airways passengers using quantitative methods with sample consists of 200 passengers. Data were collected using a survey instrument based on 5 point likert scale. The research used structural equation model analysis technique with evaluation using inner and outer model. The results concluded that Travel Experience had no effect on Self Awareness. Regulation Knowledge has a significant effect on Self Awareness. Information has no effect on Self Awareness. Risk Knowledge has no effect on Self Awareness. Self Awareness has no effect on Readiness. Travel Experience has a significant effect on Readiness. Risk Knowledge has a significant effect on Readiness. Travel Experience does not have an indirect effect on Readiness through Self-Awareness. Regulation Knowledge has an indirect influence on Readiness through Self-Awareness, while Risk Knowledge does not on Readiness through Self Awareness. Risk Knowledge does not have an indirect effect on Readiness through Self Awareness
Co-Authors A.A. Ketut Agung Cahyawan W Addini, Fida Fathiyah Afriliani, Desri Agus Nugroho, Agus Agusinta, Lira Aji, Farid Bintoro Amanda, Anggi Nurul Arifin, Julison Bijaksana, Gena Budi Setiawan, Edhie BUDIMAN HUTABARAT Chandra Adhitya Manoppo Chandra Arta, Mikhael Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dimas Apriano Dwi Haryanto Edhie Budi Setiawan, Edhie Budi Emil Taufik Euis Saribanon, Euis Evenson, R. E. Farisyi, Sofwan Ferdiansyah, Anton Gassing, Umar Handayani, Susanty Herino, Herino Imaduddiin, Humam Intan Kurniawan, Intan Juliater Simamarta Komarrudin, Achmad Kurnia Sinta, Azmieti Mandagi, Nikita Fransiska Maolani, Rukaesih Achmad Mustika Sari, Mustika Nofrisel, Nofrisel Nugroho, Sinung Tri Octaviani, Reni Dian On, Khi Prasadja Ricardianto, Prasadja Purba, Okin Ringan Purwoko, Harry Rahandhi, Rezha Raharjo, Efendhi Prih Risdiana, Azis Okta Saputra, Datep Purwa Saputro, Soemino Eko Sarinah Sarinah Sholihah, Sita Aniisah Sri Raharjo Suryobuwono, Abdullah Ade Teuku Adriansyah Akhmad Tubagus, Achmad C. Wardhani, Anindita Galuh Wibowo, Heriyanto Yuliantini Yuliantini