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All Journal Journal of Business Strategy and Execution MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Pelayanan Publik MBR (Management and Business Review) ComTech: Computer, Mathematics and Engineering Applications Economics and Finance in Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Accounting and Finance Management (JAFM) Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Siber Journal of Transportation and Logistics International Research Journal of Business Studies Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Edi Abdurachman
Faculty of BINUS BUSINESS SCHOOL, BINUS UNIVERSITY, JWC Campus, Jl. Hang Lekir I No. 6, Senayan, Jakarta 12120
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Transportation Other

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Digital Communication, Work Facilities, and Coordination at Soekarno-Hatta Airport Rahandhi, Rezha; Abdurachman, Edi; Sari, Mustika; Raharjo, Efendhi Prih
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1659

Abstract

The objective of this study was to examine the influence of digital communication, work facilities, and coordination on job satisfaction and work performance among Police and Non-Police workers at Soekarno-Hatta Airport. A mixed methods approach was used, incorporating a convergent parallel design where both quantitative and qualitative data were gathered simultaneously. Quantitative data from surveys provided insights into the effects of digital communication, work facilities, and coordination on job satisfaction and performance. Qualitative data from interviews and observations offered a deeper understanding of individuals' experiences and perceptions. The study included 333 participants from various sectors, including Police, Military, Immigration, Customs, Avsec, and Airport Authorities. The results indicated that the quality of work facilities, coordination, and digital communication positively impacted work performance, leading to increased job satisfaction. Additionally, the findings revealed significant differences in perceptions of work effectiveness, coordination quality, work facilities, digital communication, and job satisfaction between Police and Non-Police personnel. This comprehensive approach enhanced the accuracy and reliability of the research, providing practical insights for improving job satisfaction and work efficiency at Soekarno-Hatta Airport. This study incorporates Job Satisfaction Variables derived from Luthans (2015), Work Facilities Variables from Astono (2021), Digital Communication Variables from Ku & Chen (2016), Coordination Variables from Abdurrahman (2013), and Work Effectiveness Variables from Steers (2015).
Sosialisasi Keamanan Penggunaan Motor Listrik Untuk Siswa SMA 62 Jakarta Sari, Mustika; Octaviani, Reni Dian; Abdurachman, Edi
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 2 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April - Juni 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i2.474

Abstract

Sosialisasi mengenai keamanan dalam penggunaan motor listrik menjadi hal yang sangat penting untuk mengurangi risiko yang terkait. Upaya sosialisasi tersebut menjadi krusial dalam meningkatkan pemahaman dan kesadaran masyarakat tentang aspek keamanan yang terkait dengan penggunaan motor listrik, termasuk sistem keamanan, prosedur pengisian daya yang aman, penanganan baterai, dan perawatan yang tepat. Faktor risiko seperti potensi kecelakaan, risiko kebakaran, dan keamanan selama pengisian daya juga mendapat perhatian khusus. Diharapkan melalui sosialisasi, pelatihan, dan penerapan teknologi keamanan inovatif, masyarakat dapat merespons penggunaan motor listrik dengan pemahaman yang lebih baik tentang aspek keamanannya. Dengan demikian, peningkatan kesadaran ini diharapkan dapat mengurangi risiko kecelakaan dan masalah keamanan lainnya yang terkait dengan penggunaan motor listrik, sehingga penggunaan motor listrik menjadi lebih aman dan berkelanjutan di masa mendatang.
The Facilities and Infrastructure Readiness of Indonesian Shipping Company Sholihah, Sita Aniisah; Afriliani, Desri; Bijaksana, Gena; Abdurachman, Edi; Ricardianto, Prasadja; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1381

Abstract

A shipping company was assigned to deliver heavy cargo owned by electric steam power plant, PLTU SUMSEL-8. The company should prepare the necessary facilities and infrastructure to ensure a smooth delivery. The research purpose is to analyze the impact of facility and infrastructure readiness on the smooth transport of heavy cargo mediated by the supervision of the shipping company. The study used a Quantitative method with data collected through Likert-scale questionnaire distributed to a sample of 30 operational employees directly involved in the task. The data analysis was conducted using Path Analysis. The result shows a positive and significant influence of facility and infrastructure readiness on the supervision provided by the company. However, there is a less significant direct influence of the facilities and infrastructure readiness of the heavy cargo smooth transportation that could be interpreted as the possibility of other factors determine the smooth transportation apart from the facilities and infrastructure readiness.
The Influence of Personnel Competence, Facility Reliability and Speed of Process on Customer Satisfaction through Service Performance at Terminal 3 of Soekarno-Hatta International Airport Wardhani, Anindita Galuh; Simarmata, Juliater; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5986

Abstract

This study examines the influence of personnel competence, facility reliability, and process speed on service performance and customer satisfaction, as well as examining the mediating role of service performance in the relationship between the independent variables and customer satisfaction at Terminal 3 of Soekarno-Hatta International Airport. A quantitative approach was employed using the SEM-PLS data analysis technique. Data were gathered through a survey involving 410 passengers at Terminal 3 of Soekarno-Hatta International Airport. The results of the study indicate that personnel competence, facility reliability, and process speed have a significant positive impact on both service performance and customer satisfaction. Furthermore, service performance is found to successfully mediate the relationship between the three independent variables and customer satisfaction. Based on these findings, it is recommended that the management of Terminal 3 at Soekarno-Hatta International Airport enhance personnel training, ensure optimal facility maintenance, and implement digitalization and automation technologies to expedite service delivery.
Analisis Pengaruh Port Service Quality Terhadap Customer Loyalty Dimediasi Oleh Customer Experience Dan Customer Satisfaction di Terminal Peti Kemas Tanjung Priok Amanda, Anggi Nurul; Raharjo, Sri; Abdurachman, Edi; Setiawan, Edhie Budi; Arubusman, Dian Artanti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1899

Abstract

This study investigates the relationship between Port Service Quality (PSQ) and Customer Loyalty (CL), taking into account the mediating roles of Customer Experience (CE) and Customer Satisfaction (CS) in the context of import activities at the Tanjung Priok Container Terminal. The research is motivated by the declining competitiveness of Tanjung Priok Port in comparison to other major ports such as Tanjung Perak, and the growing necessity to retain customer loyalty amid rising expectations for logistics efficiency and digital transformation in port operations. A critical strategic factor in enhancing port service efficiency lies in the optimization of port administration functions, particularly those carried out by the Harbormaster and Port Authority Office (KSOP). KSOP plays a key role in overseeing and facilitating port operations, including coordination in traderelated processes such as customs clearance and quarantine. These administrative procedures have been significantly streamlined through the adoption of the Single Submission Management (SSM) system—an integrated electronic platform that enables faster, cross-agency document processing. Employing a quantitative approach, this study utilizes Partial Least Squares–Structural Equation Modeling (PLS-SEM) to analyze data collected from 200 active importers operating at Tanjung Priok Port. The research model considers PSQ as the independent variable, CE and CS as mediating variables, and CL as the dependent variable. The findings demonstrate that PSQ has a statistically significant effect on CL, both directly and indirectly through the mediation of CE and CS. These results underscore the importance of service quality enhancement as a means to improve customer experience and satisfaction, ultimately fostering greater customer loyalty. Strengthening digital infrastructure and inter-agency coordination through systems such as SSM is thus essential for improving port competitiveness and long-term customer retention.
Industry 5.0 Readiness Assessment: A Maturity Model For Indonesian Companies Chandra Arta, Mikhael; Mandagi, Nikita Fransiska; Kurniawan, Intan; Abdurachman, Edi
Eduvest - Journal of Universal Studies Vol. 4 No. 5 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i5.1303

Abstract

As times have evolved, there have been significant advancements in various fields, particularly in technology and industry. Rapid progress in the industrial sector has been marked by the phases of the revolution that started from Industry 1.0 to the latest Industry 5.0 which had been introduced in 2019. However not every company is ready to adapt industry 5.0 into their system and behaviors. There is still lack of matrix development to assess company maturity level in industry 5.0. In this paper, three development matrix is developed so it is easier to assess company maturity level from industry 5.0 perspective. The quantitative data is collected by giving questionnaires to several sectors. From the analysis that has been conducted, it is concluded that automotives industry it the most ready sector to adapt with industry 5.0.
Passenger Loyalty and Satisfaction: Empirical Evidence at the South Sumatra LRT Station in Indonesia Ricardianto, Prasadja; Risdiana, Azis Okta; Abdurachman, Edi; Saputro, Soemino Eko; Purba, Okin Ringan
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 1 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i1.005

Abstract

During its operation, Light Rail Transit in the Province of South Sumatera had not become the main choice of transportation for people in Palembang and its surroundings. Objectives: This research aimed to analyze the direct and indirect influences of operational performance and service quality on passenger loyalty mediated by Light Rail Transit passenger satisfaction.Methodology: This research took the sample of all employees of the Station and passengers of Light Rail Transit Palembang as many as 100 people. The method of data analysis used in this research was the Path Analysis method.Finding: The research found that operational performance and service quality had positive and significant direct and indirect influences on passenger satisfaction and passenger loyalty, also passenger satisfaction had a positive and significant influence on passenger loyalty.Conclusion: Maintaining passenger loyalty needs an improvement in operational performance and service quality to achieve passenger satisfaction through the improvement of inter-division coordination and training. The improvement of operational performance and support from service quality will enhance passenger trust which, in turn, will increase the loyalty of LRT passengers.
Pengaruh Kualitas Pelayanan dan Customer Relationship Management Terhadap Loyalitas Pelanggan Dimediasi Kepuasan Pelanggan pada Perusahaan Pelayaran Nasional Imaduddiin, Humam; Saputra, Datep Purwa; Abdurachman, Edi; Farisyi, Sofwan
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1928

Abstract

In shipping industry like in PT Kemala Shipping, service quality includes ship condition, schedule reliability, and onboard ship services, whereas Customer Relationship Management manages customer interaction, including scheduling and complaint handling. PT Kemala Shipping faces such problems as no on-schedule ship availability and technical issues that disrupt customer experience as well as inability to handle complaints making the situation worse.. Customer Relationship Management often needs to be integrated with other systems such as ship management systems, booking systems, and financial systems, but PT Kemala Shipping has limited integration systems that cause inconsistent or fragmented data. The objectives of this study include analyzing the direct and indirect effects of Customer Relationship Management and service quality on customer loyalty mediated by customer satisfaction.The research method used path analysis with a sample of 97 ship charterers at PT Kemala Shipping, and through a nonprobability sampling approach with Saturated Sampling. The results of this research indicate that customer satisfaction can mediate the influence of Service Quality and Customer Relationship Management on customer loyalty
Analisis Efisiensi Distribusi Barang dengan Metode Data Envelopment Analysis (DEA) Pada PT Nurul Fikri Bina Prestasi 2024 Herino, Herino; Abdurachman, Edi; Budi Setiawan, Edhie; Sari, Mustika; Dian Octaviani, Reni
Journal of Accounting and Finance Management Vol. 6 No. 5 (2025): Journal of Accounting and Finance Management (November - December 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i5.2460

Abstract

Efisiensi operasional menjadi aspek krusial dalam pengelolaan lembaga pendidikan nonformal seperti bimbingan belajar, khususnya dalam distribusi bahan ajar dan biaya operasional. Penelitian ini bertujuan untuk mengevaluasi tingkat efisiensi unit-unit bimbingan belajar PT. Nurul Fikri dalam pengadaan bahan ajar dan biaya operasional serta mengidentifikasi sumber ketidakefisienan yang terjadi. Metode yang digunakan adalah Data Envelopment Analysis (DEA) dengan pendekatan input-oriented dan asumsi Constant Return to Scale (CRS) serta Variable Return to Scale (VRS), dengan analisis slack untuk mengidentifikasi potensi perbaikan. Hasil menunjukkan bahwa sebagian besar unit belum mencapai efisiensi penuh pada pendekatan CRS namun menunjukkan efisiensi pada VRS, mengindikasikan bahwa permasalahan utama terletak pada skala operasional bukan efisiensi teknis; nilai slack yang tinggi ditemukan terutama pada komponen biaya fotokopi, alat rumah tangga, dan gaji staf lokasi, dengan unit seperti Sudirman, Buah Batu, dan Antapani sebagai contoh tidak efisien meskipun kepuasan pelanggan meningkat. Kesimpulan penelitian ini menegaskan pentingnya penyesuaian skala operasional dan pengelolaan biaya untuk mencapai efisiensi penuh. Implikasinya, manajemen perlu menerapkan pendekatan berbasis data dalam evaluasi kinerja unit dan pengambilan kebijakan, serta menjaga kualitas layanan meskipun efisiensi ditingkatkan.
The Impact of Age, Educational Background, Gender, and Monthly Expenditure on the Potential of Green Products Buyers Abdurachman, Edi; On, Khi
International Research Journal of Business Studies Vol. 4 No. 3 (2011): December 2011 - March 2012
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.4.3.189-201

Abstract

The level of environmental degradation continues rising to lead a global warming. Without immediate prevention measures, this could bring the Earth into total breakdown. Therefore environmental preservation campaign buzzing for every element of the society to participate in the campaign. Number of people understand and care about environmental degradation and global warming is growing. Many people aim is to influence the lifestyle and consumption pattern of the society. The campaign is to attract and motivate the society to purchase environmentally friendly goods which are also known as green products. The number of potential people to the purchase green products continues rising along with the spread of knowledge concerning the importance of conserving the environment. Such condition recognized by the companies. Therefore they start to consist them as the target market. One of the important marketing aspects is market segmentation. There are many ways and statistical methods to classifying consumers into particular segmentations; one of the methods is the Chi-squared Automatic Interaction Detector (CHAID). CHAID, it is implemented in this research for green product market segmentation (Segmentation result subsequently used to determination of the following strategic marketing measures). CHAID examines independent variables used in classification and arrangement process based on the level of chi-square statistical significance towards the dependent variable. Dependent variable used in this research is potential customer trend to purchase preference of green products. The result shows that significantly influential variables towards the potential of green products buyers are age, educational background, gender and their monthly amount of expenditure / spending.
Co-Authors A.A. Ketut Agung Cahyawan W Addini, Fida Fathiyah Afriliani, Desri Agus Nugroho, Agus Agusinta, Lira Aji, Farid Bintoro Amanda, Anggi Nurul Arifin, Julison Bijaksana, Gena Budi Setiawan, Edhie BUDIMAN HUTABARAT Chandra Adhitya Manoppo Chandra Arta, Mikhael Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dimas Apriano Dwi Haryanto Edhie Budi Setiawan, Edhie Budi Emil Taufik Euis Saribanon, Euis Evenson, R. E. Farisyi, Sofwan Ferdiansyah, Anton Gassing, Umar Handayani, Susanty Hartiwi Prabowo, Hartiwi Herino, Herino Imaduddiin, Humam Indrawan, Rully Intan Kurniawan, Intan Juliater Simamarta Komarrudin, Achmad Kurnia Sinta, Azmieti Lis Lesmini Mandagi, Nikita Fransiska Maolani, Rukaesih Achmad Mustika Sari, Mustika Nofrisel, Nofrisel Nugroho, Sinung Tri Octaviani, Reni Dian On, Khi Prasadja Ricardianto, Prasadja Prasetyo, Nur Purba, Okin Ringan Purwoko, Harry Rahandhi, Rezha Raharjo, Efendhi Prih Risdiana, Azis Okta Saputra, Datep Purwa Saputro, Soemino Eko Sarinah Sarinah Sholihah, Sita Aniisah Sidjabat, Sonya Sri Raharjo Subastian, Djamal Suryobuwono, Abdullah Ade Teuku Adriansyah Akhmad Tubagus, Achmad C. Wardhani, Anindita Galuh Wibowo, Heriyanto Yuliantini Yuliantini