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Analisis Implementasi Budaya First dalam Upaya Meningkatkan Produktivitas Kerja Karyawan Metode Resepsi Stuart Hall Abdullah, Rusliana; Mukrodi; Abidin, Ali Zaenal
Jurnal Ilmiah Mahasiswa (JIMAWA) Vol. 6 No. 1 (2026): Jurnal Ilmiah Mahasiswa (JIMAWA)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jmw.v6i1.58709

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi budaya FIRST (Focus on Customer, Integrity, Respect for Others, Strive for Excellence, dan Teamwork) dalam meningkatkan produktivitas kerja karyawan dengan pendekatan Analisis Resepsi Stuart Hall. Penelitian menggunakan metode kualitatif deskriptif dengan 11 informan, dengan jabatan yang berbeda pada PT Astra International Toyota Auto2000 Cabang Alam Sutera. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa sebagian besar karyawan memaknai nilai FIRST dalam posisi dominant-hegemonic, khususnya pada nilai Focus on Customer dan Integrity yang berdampak pada peningkatan kepuasan pelanggan dan disiplin kerja. Pola negotiated reading muncul pada nilai Strive for Excellence dan Teamwork akibat beban kerja tinggi dan dinamika operasional. Sementara itu, oppositional reading bersifat terbatas dan kontekstual. Penelitian ini menyimpulkan bahwa budaya FIRST berkontribusi signifikan terhadap produktivitas kerja, namun memerlukan penguatan kepemimpinan, coaching berkelanjutan, serta manajemen beban kerja yang adaptif agar implementasinya optimal.
THE INFLUENCE OF WORKLOAD, DUAL ROLE CONFLICT, AND STRESS ON JOB SATISFACTION AND ITS IMPACT ON THE PERFORMANCE OF FEMALE EMPLOYEES (NURSES) AT PERMATA PAMULANG HOSPITAL Deanidia, Tiffany; Supratikta, Hadi; Abidin, Ali Zaenal
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 2 (2026): Vol. 3 No. 2 Edisi April 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i2.2369

Abstract

This study aims to analyze the effect of workload, multiple role conflict, and work stress on job satisfaction and their impact on the performance of female employees (nurses) at Permata Pamulang Hospital. The background of this research is based on the hospital’s unmet performance targets, high nursing workloads, the dominance of female employees, and the emergence of conflicts between work demands and family responsibilities that potentially increase stress and reduce job satisfaction. This research adopts a quantitative approach using a survey method. The population consists of all female employees (nurses) at Permata Pamulang Hospital, with a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using path analysis to examine both direct and indirect relationships among variables. The results indicate that workload, multiple role conflict, and work stress have a significant effect on job satisfaction. Furthermore, job satisfaction has a significant effect on employee performance and acts as an intervening variable in the relationship between workload, multiple role conflict, and work stress on performance. These findings suggest that improving nurses’ performance can be achieved through proportional workload management, reducing multiple role conflicts, and controlling work stress to enhance job satisfaction. This study is expected to provide managerial insights for hospital management in formulating human resource policies that emphasize work-life balance and employee well- being.