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All Journal Gemawisata: Jurnal Ilmiah Pariwisata Al-Urban: Jurnal Ekonomi Syariah dan Filantropi Islam JMM (Jurnal Masyarakat Mandiri) Owner : Riset dan Jurnal Akuntansi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENDIDIKAN TAMBUSAI Islamic Review : Jurnal Riset dan Kajian Keislaman TSAQAFAH Oeconomicus Journal of Economics Jurnal Darma Agung Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences El-Qist : Journal of Islamic Economics and Business (JIEB) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan AKM: Aksi Kepada Masyarakat EKONOMIKA45 Brilliant International Journal of Management and Tourism (BIJMT) Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Safari : Jurnal Pengabdian Masyarakat Indonesia Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri International Journal of Integrative Sciences Journal of Business Management and Economic Development International Journal of Educational and Life Sciences (IJELS) Ardhi: Jurnal Pengabdian dalam Negri An International Journal Tourism and Community Review Bumi: Jurnal Hasil Kegiatan Sosialisasi Pengabdian Kepada Masyarakat Proceeding Of International Conference On Education, Society And Humanity International Journal of Economics, Business Management and Accounting Bionature International Conference on Digital Advanced Tourism, Management, and Technology Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Brilliant International Journal of Management and Tourism
Ahmad Mansur
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

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Journal : International Journal of Educational and Life Sciences (IJELS)

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Investigation of Room Attendant Service Quality and Guest Satisfaction in the Hospitality Industry Pupus Atika Septiany; Mansur, Ahmad
International Journal of Educational and Life Sciences Vol. 2 No. 7 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijels.v2i7.2161

Abstract

The hospitality sector relies on hotels for visitor lodgings and amenities. Housekeeping includes keeping guest rooms clean and comfortable. This research evaluates how Renaissance Okinawa Resort room attendants prepare rooms and guest satisfaction. For quantitative descriptive study, 100 resort visitors were surveyed. SERVQUAL scored service quality on assurance, tangibles, responsiveness, empathy, and reliability. Room attendants disappointed visitors by -0.20 generally. The assurance dimension differed most, whereas tangibles least. The survey also identified a 0.78 link between client happiness and room attendant service. The findings suggest regular guest satisfaction surveys, training, performance reviews, resource allocation, and education to enhance room attendant services. This research adds to the literature on room attendant service and client satisfaction in Japanese resort hotels.
Co-Authors Abdul Hakim Abdul Muaz Ali Amri Ahmad, Nur Fatih Amalia Edy, Sri Amirullah, Sufyan Ardi, Rudi Prasetyo ARDIANSYAH, JEFRI Aulia Ferlinda Windi Lestari Bagus Reza Hariyadi Bayu Ade Prabowo Dewi, Aletta Dewi, Idah Kusuma Fatimah Mus, Sari Fiqih Aqilla Ekowidi Fuad, Lian Hidajat, Benedictus Widjaya Ichsan, Hisyam Idah Kusuma Dewi Ilham Nur Yahya Kafabih, Abdullah Khairil Anwar Khoirotun Nisa’ Azzahro Kholil Aswan, Mukhamad Kristanto, Yudha Laksono Hujianto Lian Fuad M. Maulana Asegaf Maria Th, Aletta Dewi Mochamad Miswanto Gunawan Moh. Firdaus Faiz Al’Ula Muhammad Shohib, Muhammad Mulyoko, Mulyoko Nina Mistriani Novitasari, Eni Pupus Atika Septiany Qohi, Abdullah Ray Octafian Rudi Prasetyo Ardi Septa Intiar Soekami, Solichoel Sri Yuwanti Sulistyowati, Titin Supriyadi, Andhi Suryaman, Warman Susilawati, Susilawati Syamsul Hadi Syamsul Ph.D M.A. Hadi Trenggono, Trenggono Tutik Tutik Tuwuh Adhistyo M.Par SE Wijoyo Umar Abdul Jabbar Wahyu Nindar Diah Permata Santi Zai, Faniswan Seprilian