Claim Missing Document
Check
Articles

Found 13 Documents
Search

HEALTH CARE SATISFACTION OF PATIENTS COVERED BY NATIONAL HEALTH INSURANCE IN WAINGAPU, SUMBA TIMUR, INDONESIA Windi, Yohanes Kambaru; Asnani; Harnani, Baiq Dewi
The Indonesian Journal of Public Health Vol. 20 No. 2 (2025): THE INDONESIAN JOURNAL OF PUBLIC HEALTH
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ijph.v20i2.2025.391-401

Abstract

Introduction: Membership in Indonesia's National Health Insurance (NHI) has dramatically increased, especially among the subsidized poor group, reaching 83.9% of the 229.9 million people enrolled in the scheme. However, patients’ satisfaction with care provided under this coverage remains uncertain. Aims: To measure the health care satisfaction of patients covered by the NHI in Waingapu, Sumba Timur District, East Nusa Tenggara Province, Indonesia. Method: An explanatory cross-sectional study was conducted with 500 patients recruited from three hospitals and 10 community health centers. The Patient-Perceived Indicators of Satisfaction (PPIS) tool was developed for data collection. Descriptive statistical analysis was used to evaluate satisfaction level, while confirmatory factor analysis (CFA) tested the strength of association between indicators and patient satisfaction. Results: Most patients were very satisfied with the health care received; reliability (62%), assurance (52.2%), empathy (56.4%), tangible (49.6%), and responsiveness (45.4%). The CFA confirmed key indicators, including the availability of medicines as central to reliability (0.771), effective medicine (0.788), availability of parking area (0.814) for tangibles, motivation provided by health staff (0.804) for empathy, and responsiveness of pharmaceutical services (0.782). Among all dimensions, patients reported the highest satisfaction in assurance of health care (0.950), while satisfaction on tangible aspects (0.874) received the lowest rating. Conclusion: The study concludes that patients covered by the NHI are satisfied with the expected quality of health care services. However, satisfaction levels vary across individual indicators and dimensions.
The Significance of Super Depo Sutorejo: Waste Management Project in Surabaya Municipality, Indonesia Windi, Yohanes Kambaru; Wijayanti, Dyah; Wiyatno, Eko Rustamaji; Rahariyani, Loetfia Dwi
Kesmas Vol. 16, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Super Depo Sutorejo Surabaya (SDSS) Project was created to separate household waste into fractions, but its separation effect is unknown. This study assessed the significance of the project in sorting general waste into biodegradable, non-biodegradable, and assorted. The t-test compared the means of general and biodegradable waste (normally distributed). The non-biodegradable and assorted waste were not significantly distributed; therefore, the Wilcoxon Signed Ranks Test was used to compare their medians against general waste. The multivariate analysis compared the significance level of each waste fraction. Each statistical analysis showed that the SDSS significantly sorts the general waste. The p-values were (0.000) <0.05 for each type of waste fraction. Furthermore, the multivariate analysis showed that all variables were similar, and p-values (0.00) <0.05. The biodegradable waste was the most significant fraction (M = 176,715.9; SD = 57,990.8), followed by the assorted (M = 171,412.5; SD = 94,631.3), and non-biodegradable (M = 35,243.8; SD = 17,290.7). The results showed that the SDSS significantly segregates general waste into biodegradable, non-biodegradable, and assorted, therefore hypothesis (H1) is accepted. This study recommends the Government of Surabaya to maintain and expand this waste management project throughout the city alongside the improvement of the community participation program.
Misperception of the benefits and working mechanism of the National Health Protection in the District of Sumba Timur, Indonesia Asnani; Windi, Yohanes Kambaru; Harnani, Baiq Dewi
International Journal of Public Health Excellence (IJPHE) Vol. 4 No. 1 (2024): June-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijphe.v4i1.838

Abstract

The National Health Insurance (NHI) of Indonesia covers the health care of nearly the whole population of Indonesia. However, misunderstandings of the benefits and the healthcare access mechanism are still evident. The study aims to identify misperceptions regarding the benefits and working mechanisms of the NHI in Waingapu, Sumba Timur District, Indonesia. A qualitative inquiry identifies the misperception about NHI's benefits and working mechanism. Thirty residents were recruited using the consecutive procedure to participate in the study. The data collections are semi-structured interviews, casual conversations, and inductively analyzed. The qualitative analysis identifies that people perceive that the administrative procedure of health care under NHI is complicated, has unlimited drugs and health care coverage, and the premium contribution is claimable. People perceive the management of NHI to treat them as debtors when they delay paying their contributions. People feel they are being treated unfairly because NHI does not provide all health services, but they ask for a guarantee if NHI does not cover health services. It is concluded that the people are underinformed about NHI's benefits and working mechanism. The management of NHI and associated stakeholders should implement ongoing educational programs and promotional efforts to increase awareness and understanding of the NHI system.