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Dwianto, Agung Surya
Universitas Paramadina
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Journal : bit-tech

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Artificial Intelligence in Performance Evaluation (Case Study of PT. Pos Indonesia Employees) Agung Dwianto; Sitta Kusuma; Junengsih
bit-Tech Vol. 7 No. 2 (2024): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v7i2.1817

Abstract

The development of artificial intelligence (AI) has revolutionized various aspects of human resource management, including employee performance evaluation. While existing studies have extensively explored the potential of AI in improving efficiency and objectivity, they often overlook the nuanced employee experiences and organizational dynamics that influence its successful implementation. This research bridges this gap by examining the perceptions and experiences of PT Pos Indonesia employees regarding the use of an AI-based performance evaluation system. Using a qualitative approach with a phenomenological design, data was collected through in-depth interviews with employees who have used the system for at least six months. The findings reveal that AI contributes significantly to enhancing efficiency and reducing subjectivity in evaluations. However, challenges such as algorithm bias, the relevance of performance metrics, and system transparency remain prevalent. Importantly, this study identifies critical factors influencing acceptance, including employee understanding, trust, and perceptions of fairness in the evaluation process. Unlike previous research, this study emphasizes the interplay between technological and human factors, highlighting the irreplaceable role of human interaction in providing qualitative context. This research extends the existing literature by offering a deeper understanding of employee-centered factors and organizational practices that facilitate the integration of AI in performance evaluation. Practically, it provides actionable insights for organizations aiming to implement AI-based systems effectively, ethically, and equitably.
Co-Authors Ahmad Azmy Ahmad Fadhlan Andri Aprurroji Ardilah Santi Ayu Lestari Bella Amalia Cantika, Adinda Putri Chrisselda Putri Hendrita Dameria, Theresia Elisabeth Darka Darka DARKA DARKA Devira Devira Dewo, Ongky Saputra Didin Hikmah Perkasa Diovanessa, Charla Bernadhetta Angeline Efendi, Asep Efnu Munanda Eva Purnamasari Faradila Febriyana Farhan Adna Yaffi Febriansyah, Toni Firmansyah Firmansyah Periansya Giovanni, Jane Haliza Amelia Husna Hetty Karunia Tunjungsari Iin Novita Evan Irena D Silva Irma Wiji Astuti Iyus Wiadi Joko Dwiarto Junengsih Junengsih, Junengsih Kelani, Sofia Kinanti Mangestisari Kurnia, Tasya Suciati Kurniaty, Dewi Kusuma, Nursheto Pramu Kusuma, Sitta Laelatul Qodriyah Lingga Yuliana Lucia Ratu Persia Lucia Rosdiana Damanik Magita Magito Magito Margahayu, Riza Primananda Megawati Sihite Melati Aros Putri Mohamad Sajili Nabilla Fauziah Novita Evan, Iin Novitasari, Hafisha Nugraha, Evans Afriant Nur Endah Retno Wuryandari Nur Vitriani Nur Vitriani Permadi, Yudhi Pirmansyah, Yodi Pratama, R. Warsito Ayang Pupung Purnamasari Pupung Purnamasari Puri, Diah Sampurnaning Putri, Elvani Anisa Rabbani, Muhammad Amru Rahmawati, Heti Rakhmayani, Meita Devi Ramadani, Ramadani Ramadhan, Sarah Ratono Renardi Dewanto Retno Nurulia Hapsari Rifai, Ahmad Widad Rosidatulmanna, Siti Sayidah Royandika Hadiyansyah Rustomo Rustomo Rustomo, Rustomo Salsabila, Unik Hanifah Sarah Ramadhan Satoto, Ayu Audina Shani Suryaningsih Silaban, Trosahlan Sinaga, Vera Juliana Siswandaru, Luqman Ardana Sofia Kelani Stefany Bororing Syech Khan Fahri Alfaribi Syifa Fitri Fairus Taufik Aulia Tohali Tohali Tubagus Akbar Ikhwandi Tukini Tukini Vera Juliana Sinaga Wawan Gunawan Widayatmoko, Widayatmoko Wijanarko, Adrian A Yodi Pirmansyah Zannna, Devki Rekhana