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Journal : TELKOMNIKA (Telecommunication Computing Electronics and Control)

The measurement of maturity level of information technology service based on COBIT 5 framework Lanto Ningrayati Amali; Muhammad Rifai Katili; Sitti Suhada; Lillyan Hadjaratie
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 18, No 1: February 2020
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v18i1.10582

Abstract

Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.
Co-Authors Abdari, Vikky Alamsyah Abdul Aziz Bouty Abdul Haris PanaI Abdulrahmat E Ahmad Abubakar Siddik Hatala Ahmad Azhar Kadim Al Iqbal Bin Salim Alfian Zakaria Andre Alfri Pua Anissa Nurdin Arieana, Isni Ardia H. Arip Mulyanto Assidiq, Muhammad Arif Aulia, Risma Azis, Ilham Abd. Bait Syaiful Rijal Bau, Taufik R. L. Bouti, Nuzran Firmansyah Budiyanto Ahaliki Butsiarah Dai, Roviana Dai, Roviana H. Dangkua, Tri Septiaridzar Daud, Adi Junaidi Rahman Dian Novian Dizky Ramadani Putri Papeo Djafrie, Novianty Dwinanto, Arif Eka Vickraien Dangkua, Eka Vickraien Evi Hulukati Fhaby Magfirah Mokoagow H, Haeriani Hanifah Mardlatillah hasdiana, hasdiana Hermila A Hidayat, Syifa Nur’Afni Ilham Wahit Ambo Indhitya R Padiku Iren Sukmawati R Ui Ismail, Hamid Iswanto Mohi Kahar, Nurrahmah Fitirani Korompot, Mohamad Lutfi Lahay, Sri Nilawaty Lanto Ningrayati Amali Laot, Firman Syahputra Manda Rohandi Mardlatillah, Hanifah Mas'ud, Huzaima Masaong, Abdul Kadim Mas’ud, Huzaima Meyrin Daud Moch Icksal Paputungan Moh Ramdhan Arif Kaluku Moh. Hidayat Koniyo Moh. Rizwahyudin Tantawi Moh.Ramdhan Arif Kaluku Mohammad Ramdhan Arif Kaluku mohammad syafri tuloli Mohammad V. Lihawa Mokodompit, Cahyadi Rahmansya Mokoginta, Ma'rij Mooduto, Siti Mutmainah Muchlis Polin Muh. Fikri F. Walahe Muhammad Yoswandi Marhaba Muhammad Yunan Tahir Musa, Viviwidyawati A Muthia Muthia Muthia, Muthia Nada S. Adilah Nancy Katili Niati, Ilham Noval Nikmasari Pakaya Nur Ain Ismail Nur, Athifah Nurrahmah Fitirani Kahar Nursiya Bito Pakaya, Ade Aryafitra Pakaya, Jemmy A. Pakaya, Nikmasari Pakaya, Puput Panu, Mohamad Fiqriansyah Paulutu, Masniyati Puluhulawa, Alda Cahyani Rahman Takdir Rahmat Taufik R.L Bau Rampi Yusuf Rifky Lutfi Datau Roviana Dai Roviana H. Dai Ryan Loanardo Salahudin Olii Sance A Lamusu Sitti Suhada Sri Ayu Ashari Suwandi, Ihsanulfu'ad Syamsiar, Syamsiar Syamsu Qomar Badu Tajuddin Abdillah Tehusula, Riskiani Ade Putri Toolingo, Nurhayati Tuloli, Mohammad Syafri Ulfa Rahmatin Umar, Brahmantio Putra Wawan K Tolinggi Yunus, Adinda putri