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All Journal Teknika TEKMAPRO Journal of Industrial Engineering and Management Jurnal technoscientia AKUNTANSI DEWANTARA Journal of Industrial Engineering Management JOURNAL OF MECHANICAL ENGINEERING, MANUFACTURES, MATERIALS AND ENERGY Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri JURNAL REKAYASA SISTEM INDUSTRI INTECOMS: Journal of Information Technology and Computer Science Jurnal Serambi Engineering JURNAL PENDIDIKAN TAMBUSAI JKIE (Journal Knowledge Industrial Engineering) JIEMS (Journal of Industrial Engineering and Management Systems) SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Procuratio : Jurnal Ilmiah Manajemen Jurnal Sistem Teknik Industri Jurnal Migasian Akamigas Balongan Indramayu Unistek: Jurnal Pendidikan dan Aplikasi Industri Jurnal Media Teknik dan Sistem Industri Jurnal Teknik Industri Terintegrasi (JUTIN) Reswara: Jurnal Pengabdian Kepada Masyarakat JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri JURNAL TEKNOLOGI TECHNOSCIENTIA Jurnal Ilmiah Wahana Pendidikan Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Industrika : Jurnal Ilmiah Teknik Industri Go-Integratif : Jurnal Teknik Sistem dan Industri Jurnal Migasian KREATIF Jurnal Pengabdian Masyarakat Sains dan Teknologi Journal of Integrated System
Agustian Suseno
Universitas Singaperbangsa Karawang
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Other

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Sosialisasi dan Edukasi untuk Membangun Kualitas Pelayanan BRI Cabang Indramayu Demi Kepuasan dan Loyalitas Nasabah Wahyudin, Wahyudin; Suseno, Agustian; Sutrisno, Sutrisno; Nugraha, Asep Erik; Kusnadi, Kusnadi; Fitriani, Risma; Arifin, Jauhari; Sukanta, Sukanta; Nugraha, Billy; Maulidin, Wildan Fatchan; Aminatin, Nita; Amin, Moh. Rizha Fauzi; Satria, Soma
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 6, No 2 (2025)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v6i2.5945

Abstract

Kualitas pelayanan perbankan merupakan faktor penting dalam menciptakan kepuasan dan loyalitas nasabah. Bank Rakyat Indonesia (BRI) Cabang Indramayu menghadapi tantangan dalam meningkatkan kualitas layanannya di tengah persaingan perbankan yang semakin ketat, baik dengan bank konvensional lainnya maupun layanan berbasis fintech. Untuk itu, kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kualitas pelayanan BRI melalui sosialisasi dan edukasi kepada staf dan nasabah. Program ini dilakukan melalui serangkaian kegiatan, termasuk survei kepuasan nasabah, sosialisasi layanan digital, serta pelatihan bagi pegawai bank dalam meningkatkan keterampilan pelayanan. Hasil kegiatan menunjukkan bahwa peningkatan kualitas layanan fisik (tangible) dan interaksi layanan (intangible) berdampak positif terhadap kepuasan nasabah. Sosialisasi dan edukasi yang dilakukan juga meningkatkan pemahaman nasabah mengenai layanan digital perbankan, sehingga mendukung peningkatan inklusi keuangan. Kesimpulan dari kegiatan ini menegaskan pentingnya peningkatan fasilitas layanan, penguatan kompetensi pegawai, serta edukasi berkelanjutan bagi nasabah dalam menciptakan pengalaman layanan yang optimal. Dengan demikian, upaya peningkatan kaualitas layanan secara berkelanjutan menjadi kunci dalam membangun kepercayaan dan loyalitas nasabah di tengah dinamika industri perbankan yang terus berkembang.
Analisis Pengendalian Persediaan Bahan Baku Insert Frame dengan Metode Economic Order Quantity pada PT SSI Surya Kancana, Raden Mas Galih; Suseno, Agustian; Arifin, Jauhari; Maulidin, Wildan Fatchan
Industrika : Jurnal Ilmiah Teknik Industri Vol. 9 No. 4 (2025): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/nf00xb47

Abstract

In the manufacturing industry, optimal raw material inventory management is crucial for smooth production and cost efficiency. PT SSI faces problems in managing insert frames, which causes high ordering and storage costs. This study analyzes the application of the Economic Order Quantity (EOQ) method to determine the optimal order quantity and reduce total inventory costs. With a descriptive quantitative approach, data were collected through interviews, historical analysis of ordering and inventory costs, and calculations of EOQ and Total Inventory Cost (TIC). The results showed that the EOQ method reduced the frequency of orders from 48 to 24 times per year with an optimal order quantity of 63,155 units. Total inventory costs were also reduced from Rp 279,412,534 to Rp 230,256,690 per year, proving that the EOQ method is more efficient. The novelty of this research is the combination of EOQ with specific variables of the semiconductor industry. Further research is recommended to explore demand uncertainty and the integration of EOQ with artificial intelligence and ERP systems to improve inventory management accuracy. Keywords: Economic Order Quantity (EOQ), Inventory Control, Operational Efficiency, Optimal Order Quantity, Total Inventory Cost
Analysis of Customers Transfer Opportunities Using Markov Chain at 3 Meatballs Culinary in Galuh Mas Karawang Harun, Muhammad; Suseno, Agustian
Journal Knowledge Industrial Engineering (JKIE) Vol 9 No 1 (2022): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v9i1.2550

Abstract

The area of MSMEs meatballs culinary in Galuh Mas Karawang is a busy area and is often visited by the public. The purpose of this research is to determine the size of the consumer opportunities for the three meatballs culinary such as Ambon Meatballs, Malang Meatballs and Sopo Nyono Meatballs, and to predict the probability of their transfer in the coming period to the three meatballs culinary. The research sample consisted of 167 respondents who were only visitors and direct customers in March 2021. The research method was in the form of a questionnaire and analysis using the markov chain. The results showed that the steady state meatballs culinary in the 10th period of November 2021, it reached a balance point with the percentage for Ambon Meatballs is 54%, in the second place Sopo Nyono Meatballs is 25% and the lowest is Malang Meatballs 21%.
Penerapan Analitycal Hirarchi Process (AHP) dalam Sistem Penilaian Kinerja Karyawan Sebagai Acuan Untuk Promosi Jabatan Di PT. XYZ Suseno, Agustian; Sutrisno, Sutrisno
Jurnal Media Teknik dan Sistem Industri Vol 3, No 2 (2019)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v3i2.543

Abstract

Abstract— Improved performance at PT. XYZ is very much determined by its human resource capabilities. In fact, the ability of existing resources sometimes cannot be utilized optimally. This can be seen from the high and low performance intended by the employees. One of the causes of not optimal employee performance is due to performance appraisals and awards that are not as expected. This dissatisfaction occurs due to the existence of a work appraisal system and a closed, directional and subjective reward system. Method that use in studi in this case is Analytical Hirarchi Process (AHP),were do prioritas to factor – factor  which eight (8) Criteria Performance to work employee that is : knowledge, honesty and Effort, Initiative, Discipline,loyalitas, work responsibility, cooperation and the leader. For can to determine we can to do in todecide prioritas  for that, before doit we must make structur hirarci from criteria – criteria wich acurate because that important to decide prioritas from factor – factor wich to influence criteria – criteria Performance from employee. Fundation from resutl calculation Analytical Hirarchi Precess (AHP) beable to factor – factor wich prioritas by: part each grade is for to :each operational / grade 1- 4 criteria knowledge wich most big, with heavy 0,190, for each Administasi / grade 5 – 7 criteria knowledge that most big with heavy 0,175, for each manajerial / grade 8 – 11 criteria wich most big is aleasder with heavy 0,156. Thus, the company is expected to be able to find out the factors that must be prioritized from each part/grade to be assessed so that with the presence of priority levels, employees can improve their performance in accordance with company expectations.Abstrak— Peningkatan kinerja di PT. XYZ sangat ditentukan oleh kemampuan sumber daya manusia yang dimilikinya. Pada kenyataannya kemampuan sumber daya yang ada tersebut kadang tidak dapat dimanfaatkan secara optimal. Hal ini terlihat dari tinggi rendahnya kinerja yang ditujukan oleh para karyawan. Salah satu penyebab tidak optimalnya kinerja karyawan adalah karena adanya penilaian kinerja dan penghargaan yang tidak sesuai dengan yang diharapkan mereka. Ketidakpuasan ini terjadi akibat adanya sistem penilaian kerja dan sistem penghargaan yang tertutup, searah dan bersifat subjektif. Metode yang digunakan dalam studi kasus ini adalah Analitycal Hirarchi Process (AHP) dimana melakukan prioritas terhadap faktor – faktor yang mempengaruhi delapan (8) kriteria penilaian kinerja karyawan diantaranya yaitu : pengetahuan, Inisiatif, disiplin, kejujuran dan usaha, kerjasama, tanggung jawab, loyalitas dan kepemimpinan. Untuk dapat memastikan bahwa kita dapat melakukan dalam menentukan prioritas tersebut maka sebelumnya dilakukan terlebih dahulu pembentukan struktur hirarki dari kriteria – kriteria yang akan diteliti. oleh karena itu maka dilakukan penentuan prioritas terhadap faktor – faktor  yang mempengaruhi kriteria – kriteria penilaian kinerja karyawan. Berdasarkan hasil dari perhitungan Analytical Hirarchi Process (AHP) didapatkan faktor – faktor yang diprioritaskan oleh bagian masing – masing grade / golongan yaitu : Bagian operasional/Grade 1–4 kriteria pengetahuan yang  mendominasi paling besar dengan bobot 0,190, Bagian administrasi/Grade 5–7 kriteria  pengetahuan yang mendominasi paling besar dengan bobot 0,175, Bagian manajerial/Grade 8–11 kriteria kepemimpinan yang mendominasi paling besar dengan bobot 0,156. Dengan demikian diharapkan perusahaan dapat mengetahui faktor – faktor yang harus diprioritaskan dari tiap-tiap bagian/grade yang akan dinilai.sehingga dengan adanya tingkat prioritas, karyawan dapat meningkatkan kinerjanya yang sesuai dengan harapan perusahaan.
Analisa Perencanaan Kapasitas Produksi Fiber Polyester Menggunakan Metode Double Moving Average dan Regresi Linear Hamidah, Putri Sekar; Suseno, Agustian; Nugraha, Billy
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 7 No. 1 (2024): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v7i1.25028

Abstract

Increasing demand and changing consumer desires over time have triggered the company PT. XYZ to try to fulfill the desires and follow product developments among consumers. This research is research that aims to analyze the production capacity of polyester fiber with several forecasting methods as consideration between the two, namely Double Moving Average and Linear Regression. This research is located at PT. XYZ, in this research only examined the production of polyester fibers. The Double Moving Average method shows that the error rate in the form of Mean Squared Error produces 24,891 polyester fiber items, while the Linear Regression method shows that the error rate in the form of Mean Squared Error produces 594 polyester fiber items. So a comparison between the two forecasting methods shows that the Linear Regression method has the smallest error rate and is the best method for producing polyester fiber for the following months. 
Pengembangan Manajemen Sistem Digital dalam Departemen Warehouse Menggunakan Metode SOAR pada PT. XYZ Firmansyah, Ryan; Suseno, Agustian; Nugraha, Billy
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 7 No. 2 (2024): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v7i2.26315

Abstract

PT. XYZ is a company that operates in the field of gravure printing and flexible packaging. The development of digital-based warehouse management is based on the SOAR (Strengths, Opportunities, Aspirations, and Results) methodology, which in the long term can be used in the field of inventory and also as a strategic planning tool used by organizations to analyze strengths and opportunities and formulate strategic goals with focus. on future goals for appropriate outcomes. The method used is qualitative research observation by analyzing the development of digital system management in the warehouse sector using the SOAR diagram, showing that maximum results can be achieved by analyzing the warehouse management system by considering the SOAR method. The results of the analysis of the development of digital system management in the warehouse department using the SOAR matrix, it can be seen that this was realized because the system has many positive things which are strengths and various opportunities both from an internal and external perspective. One of the strengths of this system is a good system facility with structured goals, both short and long term and based on several strategies that can be taken.
Co-Authors Agustin, Ardita Dwi Amelia Mikhalin Amin, Moh. Rizha Fauzi Aminatin, Nita Arafat, Yasir Ari Teguh Septiansyah Arief Wahyu Pamungkas Aripin Aripin Aulia Fashanah Hadining Billy Nugraha Billy Nugraha Bimo Setyo Wibowo Dede Andriyan Dhani Ilham Abdilah Dhimas Igo Pratomo Putro Haniswanto Dimas Nurwinata Rinaldi Donny A. Ferdiansyah Endang Endang, Endang Erdin Arya Perwira Fahriza Nurul Azizah Fajar Tri Aji Fernando Agusto P Firmansyah, Ryan Fitriani, Risma Hamidah, Putri Sekar Hanan, Ahmad Irfan Fauzi Hengky Hengky Hisyam Al Ghifary Ikhsan Galih Prayoga Ilman Firmansyah Jauhari Arifin Jauhari Arifin Jauhari Arifin Jauhari Arifin Kurnia, Mutiara Kusnadi Kusnadi, Kusnadi Lestari, Lugina Lumayani, Puri M. Dhiemas Agung Kurnia Maulana Alfin Faiz Maulidin, Wildan Fatchan Momon S, Ade Muhammad Harun Muhammad Harun Muhammad Rais Budiman Muhammad Ridwan Muhammad Ridwan Muhammad Ridwan Mukhammad Azhari Isfirory Muslimah Ayu Anggraini Nugraha, Asep Erik Nugraha, Asep Erik Nugraha, Billy Prasetyo, Permadi Gilang Reza Setiawan Rianita Puspa Sari Rifki Achmad Rizaldi Risma Fitriani Rizaldi Muarif Ramadhan Rodison Malau Satria, Soma Silvia Indah Lestari Sindy Anggraeni Siti Nurrohmah Steven Andeas Sukanta Sukanta Sukanta Sulthan Ariefta Sunakalis, Geraldo Cikal Surya Kancana, Raden Mas Galih Sutanto, Agung Dwi Sutrisna Sunjaya Stepanus Pamungkas Sitorus Sutrisno Sutrisno Sutrisno Sutrisno, Sutrisno Talsania Pratiwi Vera Pangni Fahriani Wahyudin Wahyudin Wahyudin Wahyudin Winarno Winarno Yulianty, Eka