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Pengaruh Komitmen dan Kepercayaan Terhadap Loyalitas Penumpang Maskapai "X" di Bandar Udara Tjilik Riwut Cindy Chrestina Apriana Tinggam; Arif Fakhrudin
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2574

AbstrakLoyalitas konsumen merupakan elemen penting untuk keberhasilan dan keuntungan suatu perusahaan karena semakin tinggi tingkat loyalitas pelanggan terhadap suatu layanan, maka konsumen akan cenderung membeli kembali layanan tersebut lebih sering dan mau mengeluarkan uang lebih banyak. Tujuan dari penelitian ini adalah untuk mengetahui Pengaruh Komitmen dan Kepercayaan Terhadap Loyalitas Penumpang Maskapai â€œXâ€. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan metode survei, dengan instrumen angket dan subjek penelitian yang digunakan adalah pengguna jasa maskapai â€œXâ€ di Bandar Udara Tjilik Riwut Palangkaraya yang berjumlah 100 orang. Teknik analisis data dan pengujian data hipotesis yang diterapkan dalam penelitian ini adalah analisis regresi linier berganda menggunakan SPSS versi 24 sebagai alat bantu pengolahan data. Hasil analisis dengan menggunakan uji t (parsial) variabel Komitmen memperoleh hasil 4,544 > 1,985 dan Kepercayaan 5,324 > 1,985 yang berarti bahwa variabel Komitmen dan Kepercayaan secara parsial berpengaruh terhadap Loyalitas. Hasil pengujian uji F (simultan) memperoleh hasil 80,453 > F tabel 3,09 yang berarti Komitmen dan Kepercayaan secara simultan mempunyai pengaruh terhadap Loyalitas. Maka berdasarkan hasil dari pengujian hipotesis H1 dan H2 diterima yang memiliki arti adanya pengaruh signifikan antara Komitmen dan Kepercayaan terhadap Loyalitas penumpang Maskapai â€œXâ€ di Bandar Udara Tjilik Riwut.Kata Kunci: Komitmen, Kepercayaan, LoyalitasÂ AbstractCunsumer loyalty is an important element for the success and profit of a company because the higher the level of customer loyalty to a service, the consumers will tend to repurchase the service more often and be willing to spend more money. The purpose of this study was to determine the Effect of Commitment and Trust on Passengers Loyalty of Airline â€œXâ€. This research is a quantitative study using a survey method, with a questionnaire instrument and the research subject used is the service user of the airline â€œXâ€ at Tjilik Riwut Airport, Palangkaraya, totaling 100 people. The technique of data analysis and hypothesis testing applied in this research is multiple linear regression analysis using SPSS version 24 as a data processing tool. The results of the analysis using the t-test (partial) of the Commitment variable obtained results of 4,544 > 1,985 and Trust 5,324 > 1,985, which means that the Commitment and Trust variables partially affect Loyalty. The results of the F test (simultaneous) obtained the results of 80,453 > F table 3,09, which means that commitment and trust simultaneously have an influence on loyalty. So based on the results of hypothesis testing H1 and H2 are accepted which means that there is a significant influence between Commitment and Trust on the Loyalty of Airline â€œXâ€ passengers at Tjilik Riwut AirportKeyword: Commitment, Trust, Loyalty

Pengaruh Persepsi Harga dan Nilai Pelanggan terhadap Loyalitas Pelanggan Maskapai Lion Air di Bandar Udara Kalimaru Berau Arif Fakhrudin; Wahyu Fajar Suci
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2580

AbstrakBandar udara (Bandara) kalimarau merupakan Bandara yang ada di kecamatan teluk bayur, kabupaten berau, kalimantan timur. Dengan berkembangnya zaman, manusia memerlukan sebuah alat transportasi yang lebih efektif serta efisien. jasa penerbangan merupakan pilihan utama para penumpang mengingat dapat menghemat waktu, dengan biaya yang relatif murah. tujuan dilakukannya penelitian ini untuk mengetahui adakah pegaruh persepsi harga dan nilai pelanggan terhadap loyalitas pelanggan maskapai lion air. Metode pada penelitian ini adalah kuantitatif dengan banyaknya sampel 100 responden. hasil penelitiannya memperlihatkan bahwasannya nilai koefisien regresi dari variabel persepsi harga (X1) serta nilai pelanggan (X2) itu memiliki pengaruh pada variabel loyalitas pelanggan (Y). sehingga hipotesis dalam penelitian ini dapat dikatakan terdapat hubungan yang signifikan antara variabel persepsi harga (X1) dan nilai pelanggan (X2) terhadap variabel loyalitas pelanggan (Y). sehingga persepsi harga memperoleh signifikan senilai 0,018 < 0,05 serta skor thitung 2,403 > ttabel 1.985 dan nilai pelanggan memperoleh signifikan senilai 0,012 < 0,05 serta skor thitung 2,549 > ttabel 1.985. sedangkan hasil dari f hitung 35.596 > t tabel 3.09 dengan nilai signifikan senilai 0,000 < 0,05 jadi bisa ditarik kesimpulan bahwasannya terdapat pengaruh variabel persepsi harga (X1) dan nilai pelaggan (X2) secara simultan terhadap loyalitas pelanggan (Y).Kata Kunci: Harga, Loyalitas, PelangganÂ Abstract Kalimarau airport is an airport located in teluk bayur district, berau regency, east borneo. along with the development of the times, humans need a means of transportation that is more effective and efficient. aviation services are the main choice for consumers with the consideration that they can save time, with research is to find out whether there is an influence of price perception an customer value on lion air airline customer loyalty. in this study using quantitative methods using a sample of 100 respondents. the results of this study indicate that the regression coefficient value of the price perpection variable (X1) and customer value (X2) has an influence on the customer loyalty variable (Y). so that the hypothesis in this study can be said that there is a significant relationship between the price perception variable (X1) and customer value (X2) on the customer loyalty variable (Y). so that the perpection of price is significant at 0.018 < 0.05 and the t value is 2.403 > t table is 1.985 and the customer value is significant is 0.012 < 0.05 and the t value is 2.549 > t table i 1.985. while the results of f arithmetic is 35.596 > f tabel is 3.09 with a significant value of 0.000 < 0.05, it can be concluded that there is an effect of price perpection variables (X1) and customer value (X2) simultaneously on customer loyalty (Y).Keywords: price, loyalty, customer

Pengaruh E-Service Quality Dan Saluran Distribusi Jasa Maskapai Citilink Terhadap Kepuasan Pelanggan (Studi Pada PT. Citilink Indonesia Di Bandar Udara Internasional Juanda Surabaya) Meliyani Isnaya; Arif Fakhrudin
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2629

AbstrakBandar Udara Internasional Juanda Surabaya memiliki maskapai penerbangan anak dari PT. Garuda Indonesia yang berdiri pada tahun 2001. Maskapai ini berfokus khusus perusahaan jasa layanan penerbangan berbasis low cost carrier (LCC). didorong oleh perkembangan yang terjadi khususnya dalam hal teknologi yang telah mengarahkan dunia pemasaran kepada pertumbuhan komunikasi melalui media elektronik. Kemajuan ini menunjang kehidupan masyarakat dunia, termasuk di Indonesia.jasa penerbangan merupakan pilihan utama para penumpang mengingat dapat menghemat waktu, dengan biaya yang relatif murah. tujuan dilakukannya penelitian ini untuk mengetahui adakah Pengaruh E-service Quality dan Saluran Distribusi Jasa Terhadap Kepuasan pelanggan maskalail Citilink. Metode pada penelitian ini adalah kuantitatif dengan banyaknya sampel 100 responden. hasil penelitiannya memperlihatkan bahwasannya nilai koefisien regresi dari variabel E- service Quality (X1) serta Saluran Distribusi Jasa (X2) itu memiliki pengaruh pada variabel Kepuasan pelanggan (Y) hasil penelitiannya memperlihatkan bahwasannya nilai koefisien regresi dari variabel E- service Quality (X1)serta Saluran Distribusi Jasa (X2)Â itu memiliki pengaruh pada variabel Kepuasan Pelanggan (Y). sehingga hipotesis dalam penelitian ini dapat dikatakan terdapat hubungan yang signifikan antara variabel variabel E- service Quality (X1) serta Saluran Distribusi Jasa (X2) memperoleh signifikan senilai 0,009 < 0,05 serta skor thitung 2,678 > ttabel 1.985 dan nilai pelanggan memperoleh signifikan senilai 0,000 < 0,05 serta skor thitung 3.958 > ttabel 1.985. sedangkan hasil dari f hitung 17.993 > t tabel 3.09 dengan nilai signifikan senilai 0,000 < 0,05 jadi bisa ditarik kesimpulan bahwasannya terdapat pengaruh variabel variabel E- service Quality (X1) serta Saluran Distribusi Jasa (X2) secara simultan terhadap Kepuasan Pelanggan (Y).Kata kunci: E- service Quality, Saluran Distribusi Jasa, Kepuasan PelangganÂ AbstractJuanda International Airport Surabaya has a subsidiary airline from PT. Garuda Indonesia was established in 2001. The airline focuses specifically on low cost carrier (LCC) based airline service companies. Driven by developments that occur, especially in terms of technology that has led the marketing world to the growth of communication through electronic media. This progress supports the lives of the world community, including in Indonesia.aviation services are the main choice of passengers considering that they can save time, at a relatively low cost. The purpose of this research is to find out whether the Influence of E-service Quality and Service Distribution Channels Towards the customer satisfaction of Citilink maskalail. The method in this study is quantitative with a large sample of 100 respondents. The results of his research showed that the regression coefficient value of the variable E-service Quality (X1) and Service Distribution Channel (X2) had an influence on the Customer Satisfaction variable (Y) the results of his research showed that the regression coefficient value of the variable E-service Quality (X1) and service distribution channel (X2) had an influence on the Customer Satisfaction variable (Y). so that the hypothesis in this study can be said to be a significant relationship between variable variable e-service Quality (X1) and Service Distribution Channel (X2) obtained significant value of 0.009 < 0.05 and t value score 2.678 > t tabel 1,985 and customer value obtained significant value worth 0.000 < 0.05 and t value score 3 < >.958 > t tabel 1.985.Â there is an influence of variable variables E-service Quality (X1) and Service Distribution Channels (X2) simultaneously on Customer Satisfaction (Y).Keywords: E- service Quality, Service Distribution Channel, Customer Satisfaction

Pengaruh Lokasi Dan Fasilitas Transportasi Terhadap Minat Pengguna Jasa Layanan Bandar Udara Internasional Yogyakarta Nurul Rahman; Arif Fakhrudin
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i1.2692

AbstrakBandar Udara Internasional Yogyakarta adalah bandara baru di Yogyakarta, menggantikan Bandar Udara Internasional Adisutjipto. Bandara ini berlokasi di Kulon Progo, Kapanewon Temon, sekitar 42 km dari pusat kota Yogyakarta, yang mana Bandar Udara Internasional Yogyakarta memiliki arsitektur modern dan desain futuristik yang berada di lahan seluas 600 hektar. Hal ini tentu mempengaruhi kualitas pelayanan Bandar Udara Internasional Yogyakarta yang dimana Bandar udara internasional Yogyakarta berlokasi di kulon progo jauh dari pusat kota Yogyakarta yang mengharuskan penumpang untuk melanjutkan lagi perjalanan ke pusat Yogyakarta. Transportasi darat yang bisa digunakan penumpang untuk sampai ke pusat kota meliputi transposrtasi Damri, Travel, Satelqu, kereta api bandara YIA, taxi bandara dan yang lainnya. Hal ini lah yang menjadikan pelayanan yang kurang baik ke penumpang. Dimana letak lokasi Bandar udara yang jauh dari pusat kota Yogyakarta, meskipun transportasi darat cukup mendukung di Bandar udara tersebut. Berdasarkan uraian diatas dan merujuk pada kasus lokasi Bandar udara terhadap minat pengguna jasa layanan Bandar udara maka penulis tertarik untuk melakukan penelitian lebih lanjut terkait â€œPENGARUH LOKASI DAN FASILITAS TRANSPORTASI TERHADAP MINAT PENGGUNA JASA LAYANAN BANDAR UDARA INTERNASIONAL YOGYAKARTAâ€. Penelitian ini merupakan penelitian kuantitatif, sumber data yang dipakai salah satunya adalah data primer, data yang di dapat dari penumpang yang menggunakan jasa layanan Bandar Udara Internasional Yogyakarta yang dimintai tanggapan melalui kuesioner yang diberikan, tentang variabel penelitian yang meliputi variabel lokasi, variabel fasilitas transportasi dan variabel minat pengguna jasa. Berdasrkan analisa data yang dilakukan, diperoleh kesimpulan bahwa Variabel lokasi (X1) mempunyai pengaruh terhadap Minat Pengguna Jasa Layanan Bandar Udara Internasional Yogyakarta, variabel Fasilitas Transportasi (X2) mempunyai pengaruh terhadap Minat Pengguna Jasa Layanan Bandar Udara Internasional Yogyakarta, dan variabel Lokasi (X1) dan Fasilitas Transportasi (X2) mempunyai pengaruh secara simultan terhadap Minat Pengguna Jasa Layanan Bandar Udara Internasional Yogyakarta.Kata kunci : Lokasi, Fasilitas Transportasi, Minat pengguna jasaÂ Â AbstractYogyakarta International Airport is a new airport in Yogyakarta, replacing Adisutjipto International Airport. The airport is located in Kulon Progo, Kapanewon Temon, about 42 km from downtown Yogyakarta, where Yogyakarta International Airport has modern architecture and futuristic design that stands on an area of 600 hectares. This certainly affects the service quality of Yogyakarta International Airport, where Yogyakarta International Airport is located in Kulon Progo, far from the center of Yogyakarta, which requires passengers to continue their journey to the center of Yogyakarta. Land transportation that can be used by passengers to get to the city center includes Damri transportation, Travel, Satelqu, YIA airport trains, airport taxis and others. This is what makes the service less good for passengers. Where is the location of the airport which is far from the city center of Yogyakarta, although land transportation is quite supportive at the airport. Based on the description above and referring to the case of airport location on the interest of airport service users, the authors are interested in conducting further research related to "INFLUENCE OF LOCATION AND TRANSPORTATION FACILITIES ON THE INTEREST OF YOGYAKARTA INTERNATIONAL AIRPORT SERVICE USERS". This research uses quantitative methods, one of the data sources used is primary data, data obtained from passengers who use the services of Yogyakarta International Airport who were asked for responses through a questionnaire given, about research variables which include location variables, transportation facilities variables and service user interest variables. Based on the data analysis carried out, it was concluded that the location variable (X1) has an influence on the Interest of Yogyakarta International Airport Service Users, the Transportation Facility variable (X2) has an influence on the Interest of Yogyakarta International Airport Service Users, and the Location variable (X1) and Transportation Facilities (X2) have a simultaneous influence on the Interest of Yogyakarta International Airport Service Users.Keywords: Location, Transportation Facilities, Interests of service users

Pengaruh Gaya Kepemimpinan Station Manager dan Sistem Reward Terhadap Kepuasan Karyawan pada Ground Staff Bandar Udara Internasional Yogykarta Luthfi Zakiyyatussani; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12289

This study aims to determine the effect of Station Manager leadership style and reward system on employee satisfaction in Ground Staff at Yogyakarta International Airport. The study used a quantitative method with a causal associative approach. The population in this study amounted to 40 airline Ground Staff at Yogyakarta International Airport, with a sampling technique using saturated sampling or census so that the entire population was used as a research sample. Data collection was carried out by distributing questionnaires using a Likert scale. Data were analyzed using validity tests, reliability tests, multiple linear regression analysis, partial tests (t-test), simultaneous tests (F-test), and coefficient of determination (R²) with the help of the SPSS version 22 program. The results showed that leadership style had a positive and significant effect on employee satisfaction with a significance value of 0.007 <0.05. Meanwhile, the reward system did not have a significant effect on employee satisfaction with a significance value of 0.148 > 0.05. However, simultaneously, leadership style and reward system had a significant effect on employee satisfaction with a significance value of 0.000 <0.05. The coefficient of determination (R²) of 0.466 indicates that leadership style and reward systems explain 46.6% of employee satisfaction, while the remaining 53.4% is influenced by factors outside the study. This study demonstrates that the implementation of an effective leadership style plays a significant role in increasing employee satisfaction among Ground Staff at Yogyakarta International Airport.

Pengaruh Kebijakan Keselamatan, Kesehatan Fisik, Dan Dukungan Psikologis Terhadap Kesejahteraan Pekerja Di Landside Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Suci Angriani; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12290

This study aims to determine the effect of safety policies, physical health, and psychological support on the well-being of workers in the landside area of Zainuddin Abdul Madjid International Airport, Lombok. Work activities in the landside area have a fairly high level of physical and psychological risks because workers are faced with operational demands, time pressure, and responsibilities for serving passengers. These conditions can affect worker well-being if not supported by the implementation of adequate safety policies, physical health, and psychological support. This study uses a quantitative method with a survey approach. Data collection was carried out by distributing questionnaires to landside workers including security officers, cleaning staff, customer service staff, and operational staff. The data obtained were analyzed using multiple linear regression analysis to determine the influence of each variable partially and simultaneously. The results of the study indicate that safety policies, physical health, and psychological support have a positive and significant influence on worker well-being. Simultaneously, these three variables also make a significant contribution to improving worker well-being in the landside area of Zainuddin Abdul Madjid International Airport, Lombok. This study is expected to be a consideration for airport managers in improving the quality of the work environment, the implementation of occupational safety, physical health, and psychological support to create better worker well-being.

Pengaruh Pelatihan, Disiplin Kerja, dan Komitmen Organisasi terhadap Kinerja Petugas Operasional (AVSEC, AMC, dan Terminal) di Bandar Udara Sultan Muhammad Salahuddin Bima TinSafrina TinSafrina; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12291

This study aims to analyze the influence of training, work discipline, and organizational commitment on the performance of operational staff (AVSEC, AMC, and terminal staff) at Sultan Muhammad Salahuddin Bima Airport, both partially and simultaneously. The background of this study is based on the importance of human resources in supporting aviation security, safety, and operational efficiency, which necessitates optimal staff performance. The research subjects are all operational staff consisting of AVSEC, AMC, and terminal personnel at Sultan Muhammad Salahuddin Bima Airport, using a saturated sampling technique. The research method employed is a quantitative approach using a descriptive-associative method. Data collection was conducted through the distribution of a questionnaire that had been tested for validity and reliability. Data analysis utilized multiple linear regression, including partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination (R²). The results of the study indicate that: (1) training has a positive and significant effect on the performance of operational staff, with a significance level of 0.000 < 0.05; (2) work discipline has a positive and significant effect on the performance of operational staff, with a significance level of 0.000 < 0.05; (3) organizational commitment has a positive and significant effect on the performance of operational staff with a significance value of 0.000 < 0.05; (4) training, work discipline, and organizational commitment simultaneously have a significant effect on the performance of operational staff with a significance value of 0.000 < 0.05; and (5) the coefficient of determination of 78.1% indicates that the variables of training, work discipline, and organizational commitment contribute 78.1% to the performance of operational staff, while 21.9% is influenced by other variables outside the scope of this study.

Pengaruh Gaya Kepemimpinan Station Manager dan Sistem Reward Terhadap Kepuasan Karyawan pada Ground Staff Bandar Udara Internasional Yogykarta Luthfi Zakiyyatussani; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12289

This study aims to determine the effect of Station Manager leadership style and reward system on employee satisfaction in Ground Staff at Yogyakarta International Airport. The study used a quantitative method with a causal associative approach. The population in this study amounted to 40 airline Ground Staff at Yogyakarta International Airport, with a sampling technique using saturated sampling or census so that the entire population was used as a research sample. Data collection was carried out by distributing questionnaires using a Likert scale. Data were analyzed using validity tests, reliability tests, multiple linear regression analysis, partial tests (t-test), simultaneous tests (F-test), and coefficient of determination (R²) with the help of the SPSS version 22 program. The results showed that leadership style had a positive and significant effect on employee satisfaction with a significance value of 0.007 <0.05. Meanwhile, the reward system did not have a significant effect on employee satisfaction with a significance value of 0.148 > 0.05. However, simultaneously, leadership style and reward system had a significant effect on employee satisfaction with a significance value of 0.000 <0.05. The coefficient of determination (R²) of 0.466 indicates that leadership style and reward systems explain 46.6% of employee satisfaction, while the remaining 53.4% is influenced by factors outside the study. This study demonstrates that the implementation of an effective leadership style plays a significant role in increasing employee satisfaction among Ground Staff at Yogyakarta International Airport.

Pengaruh Kebijakan Keselamatan, Kesehatan Fisik, Dan Dukungan Psikologis Terhadap Kesejahteraan Pekerja Di Landside Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Suci Angriani; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12290

This study aims to determine the effect of safety policies, physical health, and psychological support on the well-being of workers in the landside area of Zainuddin Abdul Madjid International Airport, Lombok. Work activities in the landside area have a fairly high level of physical and psychological risks because workers are faced with operational demands, time pressure, and responsibilities for serving passengers. These conditions can affect worker well-being if not supported by the implementation of adequate safety policies, physical health, and psychological support. This study uses a quantitative method with a survey approach. Data collection was carried out by distributing questionnaires to landside workers including security officers, cleaning staff, customer service staff, and operational staff. The data obtained were analyzed using multiple linear regression analysis to determine the influence of each variable partially and simultaneously. The results of the study indicate that safety policies, physical health, and psychological support have a positive and significant influence on worker well-being. Simultaneously, these three variables also make a significant contribution to improving worker well-being in the landside area of Zainuddin Abdul Madjid International Airport, Lombok. This study is expected to be a consideration for airport managers in improving the quality of the work environment, the implementation of occupational safety, physical health, and psychological support to create better worker well-being.

Pengaruh Pelatihan, Disiplin Kerja, dan Komitmen Organisasi terhadap Kinerja Petugas Operasional (AVSEC, AMC, dan Terminal) di Bandar Udara Sultan Muhammad Salahuddin Bima TinSafrina TinSafrina; Arif Fakhrudin
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 8 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i8.12291

This study aims to analyze the influence of training, work discipline, and organizational commitment on the performance of operational staff (AVSEC, AMC, and terminal staff) at Sultan Muhammad Salahuddin Bima Airport, both partially and simultaneously. The background of this study is based on the importance of human resources in supporting aviation security, safety, and operational efficiency, which necessitates optimal staff performance. The research subjects are all operational staff consisting of AVSEC, AMC, and terminal personnel at Sultan Muhammad Salahuddin Bima Airport, using a saturated sampling technique. The research method employed is a quantitative approach using a descriptive-associative method. Data collection was conducted through the distribution of a questionnaire that had been tested for validity and reliability. Data analysis utilized multiple linear regression, including partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination (R²). The results of the study indicate that: (1) training has a positive and significant effect on the performance of operational staff, with a significance level of 0.000 < 0.05; (2) work discipline has a positive and significant effect on the performance of operational staff, with a significance level of 0.000 < 0.05; (3) organizational commitment has a positive and significant effect on the performance of operational staff with a significance value of 0.000 < 0.05; (4) training, work discipline, and organizational commitment simultaneously have a significant effect on the performance of operational staff with a significance value of 0.000 < 0.05; and (5) the coefficient of determination of 78.1% indicates that the variables of training, work discipline, and organizational commitment contribute 78.1% to the performance of operational staff, while 21.9% is influenced by other variables outside the scope of this study.

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