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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT EKONOMIS : Journal of Economics and Business Jurnal Pengabdian Dharma Laksana Dinasti International Journal of Education Management and Social Science Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Cakrawala Repositori Imwi Jurnal PADMA: Pengabdian Dharma Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Journal Of Human And Education (JAHE) Jurnal Inovasi Masyarakat Journal of Accounting and Finance Management (JAFM) JRAP (Jurnal Riset Akuntansi dan Perpajakan) Jurnal Pendidikan Indonesia (Japendi) Multifinance Jurnal Penelitian Pendidikan Indonesia Indonesian Journal of Strategic Management (IJSM)
Mariana Rachmawati
Universitas Widyatama
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Influence Of Discipline, Motivation, And Work Environment On Employee Performance At West Java High Prosecutor's Office Pardamean Siahaan, Ramses; Rachmawati, Mariana
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i3.4041

Abstract

Employee performance basically has a big influence on the success of a company, good employee performance will also be a good result for the company's development. A company is said to be developing if there is good performance in the company. There are many factors that can influence an employee's performance. However, in this research, the author focuses on determining the influence of discipline, motivation, and work environment on employee performance. The method used in this research is a quantitative method with a descriptive research approach and verification analysis. The primary data collection technique was carried out through distributing questionnaires to all employees West Java High Prosecutor’s Office. The research results show that employee responses regarding discipline and the work environment are in the high category. Furthermore, employee responses regarding the work environment and performance are included in the very high category. The research results identified that partially disciplined employees contributes positively and significantly to employee performance . Partially the motivation of employees contributes negatively and significantly to employee performance . Partially the work environment of employees contributes positively and significantly to employee performance.
THE ROLE OF E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND EXPERIENCE IN REPURCHASE INTENTION ON TRAVELOKA USERS IN BANDUNG Kurniawan, Ryan; Rachmawati, Mariana; Suganda, Uce Karna
Multifinance Vol. 2 No. 3 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v2i3.346

Abstract

This research is intended to find out how the role of consumer satisfaction mediates the effect of service quality and customer experience on repurchase intention. To identify the relationship between e-service quality and repurchase intention through customer satisfaction as a mediation, the relationship between customer experience and repurchase intention through customer satisfaction as a mediation, the relationship between customer satisfaction and repurchase intention, the relationship between customer experience and customer satisfaction, and the relationship between e-services. service quality to customer satisfaction for Traveloka customers. The data collection method used a questionnaire research instrument in the survey method. The object of this research is 110 respondents who are Traveloka customers who are domiciled in Bandung and aged 17 years and over. The research method applied is a quantitative method using the SPSS data analysis program. The research results show that e-service quality and customer experience have a positive and significant effect on customer satisfaction. E-service quality, customer experience, and customer satisfaction have a positive and significant effect on repurchase intention.
The Effect of Organizational Culture, Motivation, and Work Discipline on Employee Performance at PT. Akurasi Konstruksi Indonesia Soraya, Novita Agistia; Rachmawati, Mariana
Ekonomis: Journal of Economics and Business Vol 9, No 1 (2025): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v9i1.2299

Abstract

This study aims to investigate the influence of organizational culture, motivation, and work discipline on employee performance both simultaneously and partially. This study involved 74 employees of PT. Akurasi Konstruksi Indonesia. The research sample was obtained by distributing questionnaires. The analysis technique used was multiple linear regression. The results of the study showed that simultaneously the variables of organizational culture, motivation, and work discipline had a significant influence on employee performance at PT. Akurasi Konstruksi Indonesia. Partially, only the organizational culture variable did not have a significant effect on employee performance at PT. Akurasi Konstruksi Indonesia, while the variables of motivation and work discipline partially had a significant effect on employee performance at PT. Akurasi Konstruksi Indonesia.
Pengaruh Budaya Organisasi, Kualitas Sumber Daya Manusia, Motivasi, dan Disiplin terhadap Kinerja Pegawai di Kantor ATR/BPN Kabupaten Bandung Novianti Syafrina; Mariana Rachmawati
Jurnal Pendidikan Indonesia Vol. 6 No. 4 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i4.7655

Abstract

Kinerja pegawai di instansi pemerintah sangat penting untuk tata kelola yang efektif. Penelitian ini secara khusus difokuskan pada lingkungan kerja Kantor ATR/BPN Kabupaten Bandung, dengan tujuan untuk memberikan pemahaman yang lebih mendalam mengenai bagaimana budaya organisasi, kualitas sumber daya manusia, motivasi, dan disiplin kerja membentuk serta mempengaruhi kinerja pegawai. Dengan pendekatan analisis secara parsial maupun simultan, penelitian ini berupaya menggali keterkaitan antar variabel tersebut secara lebih kontekstual, sehingga diharapkan mampu memberikan kontribusi empiris yang orisinal dalam pengembangan strategi peningkatan kinerja pegawai, khususnya di instansi pemerintah yang memiliki peran strategis dalam pengelolaan agraria dan tata ruang. Pendekatan kuantitatif deskriptif digunakan, dengan data dikumpulkan melalui kuesioner (skala Likert 1–5) dari seluruh 68 pegawai (total sampling). Analisis regresi linier berganda dilakukan dengan SPSS v23. Semua variabel berpengaruh signifikan, dengan disiplin (X4) sebagai prediktor terkuat (56,10%). Model regresi menjelaskan 85,2% varians kinerja (R² = 0,852). Penelitian menekankan pentingnya kebijakan SDM holistik, khususnya dalam mendorong disiplin dan budaya organisasi, untuk meningkatkan efisiensi sektor publik. Penelitian selanjutnya dapat memperluas sampel dan menggabungkan metode kualitatif.
The Influence of Product Quality, Product Innovation on Customer Relationship Management through Prices (Case Study at Creative Industry Payung Geulis in Kahuripan, Indihiang, Tasikmalaya Febrianti, R. Adjeng Mariana; Rachmawati, Mariana; Zulganef , Zulganef; Pratminingsih, Sri Astuti
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3085

Abstract

This research aims to determine the influence of product quality and innovation on customer relationship management through prices in Payung Geulis creative industry in Kahuripan village, Indihiang, Tasikmalaya. This research implies an explanatory survey design using Structural Equation Modeling (SEM) with Partial Least Squares (PLS) as the analysis method. Data collection was carried out through questionnaires distributed to 200 customers. The findings reveal that product quality and innovation significantly influence prices and impact customer relationship management—higher product quality results in greater customer satisfaction and emotional attachment to the price. Additionally, innovation has a positive impact on customer engagement and strengthens the relationship with price. Moreover, price significantly influences customer relationship management, since price reduces resistance to changes in product quality and innovation in customer relationship management. Furthermore, this research shows that the impact of product quality and innovation influences customer relationship management indirectly through price.
The Effect of E-Service Quality and Brand Trust Towards Repurchase Intentions For Cabaco Product on Tokopedia E-Commerce Gunawan, Geraldo; Rachmawati, Mariana
Journal of Accounting and Finance Management Vol. 6 No. 3 (2025): Journal of Accounting and Finance Management (July - August 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i3.2278

Abstract

This study aims to analyze the relationship between Tokopedia E-Commerce, E-Service Quality, and Brand Trust as it pertains to the repurchase intentions of Cabaco products. Using the customer as an observational unit, this study aims to examine Cabaco Products at Tokopedia E-Commerce. This study used the multiple linear regression hypothesis test as its research technique for descriptive verification. Studies pertaining to methods of gathering information via surveys, library research, and fieldwork. One hundred fifty people participated in the survey. According to the results, the quality of an e-service and the confidence consumers have in a brand affect their propensity to make a repeat purchase.
The Influence of E-Service Quality and Brand Trust on Repurchase Intention of Luxcrime Products on Shopee E-Commerce Fania, Salsa; Rachmawati, Mariana
Journal of Accounting and Finance Management Vol. 6 No. 3 (2025): Journal of Accounting and Finance Management (July - August 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i3.2294

Abstract

The purpose of this study is to examine the influence of e-service quality and brand trust on repurchase intention of Luxcrime products on the Shopee e-commerce platform. The object of this study is the Luxcrime Official Store on Shopee, with the observation unit being consumers who shop at the store. E-Service Quality has a positive and significant effect on Repurchase Intention, proving that a fast, easy, and responsive digital service experience plays an important role in shaping consumer loyalty. The better the service quality perceived by consumers, the higher the likelihood they will repurchase Luxcrime products through Shopee. Brand Trust has a positive and significant effect on Repurchase Intention. Consumer trust in the quality, reputation, and consistency of the Luxcrime brand is a crucial factor in shaping repurchase decisions. This trust strengthens positive perceptions and reduces doubts about the risks of purchasing beauty products online. E-Service Quality and Brand Trust on Repurchase Intention: Simultaneously, E-Service Quality and Brand Trust have a very significant influence on Repurchase Intention, this emphasizes the importance of an integrated strategy in managing digital service quality and strengthening brand identity to maintain customer loyalty on e-commerce platforms.
With Motivation as a Mediation Variable and the Effect of Placement and Workload on the High Turnover Intention of Outsourcing Employees of PT. Warga Utama Prima Mandiri Mahardhika, Tries; Rachmawati, Mariana
Journal of Accounting and Finance Management Vol. 6 No. 3 (2025): Journal of Accounting and Finance Management (July - August 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i3.2303

Abstract

PT. Warga Utama Prima Mandiri in the field of helpers, operators, supervisors, managers, analysts, where in service companies are very dependent on existing human resources. This study aims to identify with motivation as a mediating variable and the effect of placement and workload on the high turnover intention of outsourcing employees of PT. Warga Utama Prima Mandiri. The results of hypothesis testing indicate that there is a significant relationship between with motivation as a mediating variable and the effect of placement and workload on the high turnover intention of outsourcing employees of PT. Warga Utama Prima Mandiri. The accuracy of good job placement not only directly affects the employee's desire to stay or move from work. A high level of workload can reduce employee motivation which then increases the desire to look for more supportive work. Job placement has a direct effect on turnover intention. Excessive workload can reduce employee motivation and encourage them to look for jobs that provide more appropriate and supportive workloads. The accuracy of good job placement not only directly affects the employee's desire to stay or move from work. A high level of workload can reduce employee motivation which then increases the desire to look for more supportive work.
Service Quality and Brand Image Influence Customer Satisfaction and Its Impact on Customer Loyalty CV. Asritama Lestari Environmental Consulting and Licensing Services Agustin Lestari, Asri; Rachmawati, Mariana
Journal of Accounting and Finance Management Vol. 6 No. 3 (2025): Journal of Accounting and Finance Management (July - August 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i3.2312

Abstract

This study aims to analyze the influence of service quality and brand image on customer satisfaction and its impact on customer loyalty at CV. Asritama Lestari Environmental Consultant Services and Licensing. . This study examines the associative relationship between these variables. The results of the study show that all variables consisting of service quality, brand image, customer satisfaction, and customer loyalty have a significance level of <5%, which means that simultaneously there is a significant influence between service quality variables and brand image variables on customer loyalty with customer satisfaction as an intervening variable. Partially, the results of the analysis show that service quality and brand image have a positive and significant effect on customer satisfaction. In addition, the results of the analysis also show that service quality and brand image have a significant effect on customer loyalty. Furthermore, customer satisfaction is proven to have a significant and strengthening influence on customer loyalty.
Pengaruh Store Atmosphere terhadap Proses Keputusan Pembelian pada Resto Jepang “Sushi Tei” Jalan Sumatera Bandung Kurniawan, Ryan; Rachmawati, Mariana; Suganda, Uce
Cakrawala Repositori IMWI Vol. 8 No. 3 (2025): Cakrawala Repository IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v8i3.802

Abstract

Dalam penelitian ini objek penelitiannya adalah di Resto Sushi Tei yang merupakan semacam restoran Jepang dengan pelayanan cepat . Penelitian ini menganalisis mengenai minat beli konsumen Resto Sushi Tei dilihat dari penerapan store atmosphere. Adapun yang menjadi objek penelitian sebagai variabel bebas (independent variable) yaitu store atmosphere yang memiliki dimensi Exterior, General interior, Store layout, Interior display dasar Masalah penelitian yang merupakan variabel terikat (dependent variable) yaitu minat beli. Objek yang menjadi responden dalam penelitian ini adalah konsumen Resto Sushi Tei Bandung. Metode penelitian yang digunakan adalah survei dengan sampel 100 responden yang diambil melalui teknik simple random sampling. Hasil tersebut menunjukan bahwa Penerapa Store AtmosphereResto The Milk Bandung memiliki tanggapan dan penilaian yang baik dari pengunjung yang melakukan kunjungan dan melakukan pembelian. Penelitian ini menyimpulkan bahwa penerapan store atmosphere yang baik dapat meningkatkan keputusan pembelian konsumen. Implikasi dari penelitian ini adalah pentingnya perusahaan untuk memperhatikan elemen-elemen store atmosphere dalam upaya meningkatkan minat beli konsumen.
Co-Authors ., Zulganef Agustin Lestari, Asri Annisa Lisdayanti Brahmana, Sunardi. S Cucu Hodijah Cumarna, Cumarna Dede Sutisna Deden Sutisna Dinda Kayani Putri Bestari Elena Maulidya Yuhananda Fania, Salsa Fansuri Munawar Febrianti, R. Adjeng Mariana Gagan Sugandi Gallang Perdana Dalimunthe Gunawan, Geraldo Istanto, Gatot Iwan Ridwansyah Kurniadi, Wandi Kusnara, Hasti Pramesti Lilis Yuaningsih Mahardhika, Tries Maria, Santi Mariana F, R.Adjeng Mariana, R. Adjeng Maryani Maryani Meta Maulidini Ni Putu Nurwita Pratami Wijaya Novianti Syafrina Pardamean Siahaan, Ramses Pratminingsih, Sri Astuti R. Adjeng Mariana Febrianti R. Adjeng Mariana. F Rahmatia Indriani Rashela, Windy Rini Handayani Rizki Piscal Aliansyah Ryan Kurniawan Salsabila, Syifa Hanifa Soraya, Novita Agistia Sri Astuty Pratminingsih Suganda, Uce Suganda, Uce Karna Suharno Pawirosumarto Sunardi S. Brahmana Syafrina, Novianti Windy Rashela Yuaningsih, Lilis Zulganef , Zulganef Zulganef Zulganef