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All Journal Jurnal Rekavasi OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Mekanova : Mekanikal, Inovasi dan Teknologi Jurnal Rekayasa Lingkungan Jurnal Teslink : Teknik Sipil dan Lingkungan NUCLEUS: Jurnal Sains dan Teknologi Journal of Industrial and Engineering System Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat Indonesian Journal of Industrial Engineering & Management Bhara Petro Energi Journal of Engineering Environtmental Energy and Science Seminar Nasional Inovasi Teknologi Jurnal Riset Teknik Komputer
Alloysius Vendhi Prasmoro, Alloysius Vendhi
Universitas Bhayangkara Jakarta Raya
Religion Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences Transportation Other

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Program KKN Sebagai Upaya Peningkatan Masyarakat yang Sehat dan Lingkungan Bersih di Desa Srijaya Kecamatan Tambun Utara Kabupaten Bekasi Prasmoro, Alloysius Vendhi; Supratman, Jasan; Spalanzani, Widya; Rosihan, Rifda Ilahy; Aditya, Muhammad
Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat Vol. 5 No. 1 (2024): Juli 2024
Publisher : Fakultas Teknik Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/da4m1r05

Abstract

Health and environmental cleanliness problems are still the main problems in almost all villages in general. With this problem, the village hopes for a solution by collaborating with several parties. One of the collaborations is the KKN program implemented by the campus, namely the KKN program implemented by the Faculty of Engineering, Bhayangkara University, Jakara Raya, which is implemented in Srijaya Village, North Tambun District, Bekasi Regency, West Java Province. Based on surveys and observations in Srijaya Village, the initial results of the main program in the health sector are the prevention and management of stunting. Meanwhile, in the field of environmental hygiene, there are major problems with sanitation and inappropriate waste disposal. Based on the results of these observations, it was agreed that the KKN work program was counseling on the prevention and handling of stunting, implementing community service work for village cleanliness, making trash cans in easy-to-reach areas, and installing RT/RW name signs. The implementation process involves village officials, village midwives, village residents and the KKN team. The results of the implementation have had a positive impact on the residents of Srijaya village, namely that the villagers understand better how to prevent and handle stunting, the importance of cleanliness and sanitation and concern for environmental cleanliness which must be improved.
Increasing the Quality of Bank Service Systems at the Customer Service Office (CSO) for Sustainability Customer Trust Zulkarnaen, Iskandar; Apriyani, Apriyani; Nuryono, Arif; Prasmoro, Alloysius Vendhi; Kurnia, Hibarkah
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.24985

Abstract

In the last six months, one of the Bank Central Asia (BCA) in Central Jakarta received various kinds of complaints from customers every month. The complaint relates to the Customer Service Officer (CSO) who is not optimal in terms of service. This is of concern to research, because competition in the service industry, especially banking, is increasing every year. This research aims to analyze improving the quality of service to customers and provide appropriate solutions for the continued trust of BCA customers. This research method uses the Quality Function Deployment (QFD) method combined with customer complaint data through questionnaires and comparison data with competitor banks through benchmarking. This research found six causes of declining CSO service quality based on Voice of Customer (VOC). Meanwhile, from the 6 causes of problems, seven corrective actions were produced using a correlation matrix and technical actions to improve the quality of CSO services. After measuring aspects using the QFD method, the resulting importance level was 17%, meaning it was important to repair, the aspect difficulty level was 2%, meaning it was easy to repair, and the estimated cost aspect was 15%, meaning the cost was low in repairs. Corrective actions on the part of the CSO have been maximized in providing services to customers at BCA Branch Unit Offices (BUO). Gajah Mada, Central Jakarta.  So that in the coming years the quality of CSO services will continue to be evaluated to reduce complaints from BCA customers.
Analysis of the Effect of Service Quality and Product Quality on Customer Satisfaction and Customer Loyalty using the Path Analysis Method (Case Study of KFC Taman Harapan Indah Bekasi) Loyalitas Pelanggan dengan Metode Analisis Jalur (Studi Kasus KFC Taman Harapan Indah Bekasi) Vendhi Prasmoro, Alloysius
Journal of Industrial and Engineering System Vol. 5 No. 2 (2024): December 2024
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/gfh3h470

Abstract

This research investigates the impact of product and service quality on customer satisfaction and loyalty in the competitive fast-food market of Bekasi. Based on customer survey data in 2022, customer satisfaction at 92.9%, where this figure is still below the minimum figure that must be achieved, namely 98%. The study utilizes path analysis to analyze the relationship between the independent variables, product quality, and service quality, and the dependent variables, customer satisfaction, and customer loyalty. Additionally, to propose improvements to boost customer satisfaction and loyalty. Employing an explanatory research approach, the study involves a sample of 100 respondents who have conducted transactions at KFC Taman Harapan Indah Bekasi at least twice. The path analysis reveals that both product quality and service quality significantly influence customer satisfaction and loyalty. However, customer satisfaction does not have a significant effect on loyalty. Moreover, the study finds that indirect effects through customer satisfaction are smaller than the direct effects. Based on customer complaint analysis, the prioritized quality improvements to enhance customer satisfaction and loyalty include implementing more effective marketing strategies, conducting employee training and development, and optimizing staffing through increased personnel or improved scheduling
Analisis Persediaan Bahan Baku Aluminium dan Insert pada Cylinder Block Dengan Metode Material Requirement Planning (MRP) di PT SIM Darmawan, Irfan; Prasmoro, Alloysius Vendhi; Zulkarnaen, Iskandar; Dharmayanti, Indriyani
Journal of Engineering Environtmental Energy and Science Vol. 4 No. 1 (2025): January 2025
Publisher : LPPMP Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/d97psx64

Abstract

PT. SIM plant Cikarang merupakan perusahaan manufaktur yang bergerak di bidang otomotif, terdapat bagian Die Casting yang memproduksi beberapa komponen berbasis aluminium, salah satu komponen yang dibuat adalah cylinder block, dalam proses pembuatan cylinder block terjadi gap antara rencana dan aktual produksi yang menyebabkan pengunaan bahan baku aluminium melebihi dari perencanaan atau bisa disebut terjadinya kekurangan material dalam kegiatan produksinya. Sehingga tujuan dari penelitian ini untuk merencanakan kebutuhan bahan baku yang sesuai dengan kebutuhan. Adapun metode yang digunakan adalah peramalan dengan menggunakan regresi linear dan dibuatkan rencana menggunakan metode MRP. Hasilnya menunjukkan didapat perbaikan penggunaan bahan baku dari minus sebesar -5.532 kg aluminium dan -1.621 pcs insert sleeve cylinder menjadi surplus sebesar 5.549 kg aluminium dan 1.625 pcs insert sleeve cylinder
Prediksi Kualitas Penyolderan pada Mesin Solder Wave Menggunakan Metode FIS dan ANFIS Model Sugeno Solihin, Solihin; Muhendra, Rifki; Prasmoro, Alloysius Vendhi; Al Munawir, Al Munawir
Jurnal Mekanova : Mekanikal, Inovasi dan Teknologi Vol 11, No 1 (2025): April
Publisher : universitas teuku umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jmkn.v11i1.11803

Abstract

This study aims to predict the quality of the soldering process using a wave soldering machine by utilizing the Sugeno model Fuzzy Inference System (FIS) and Adaptive Neuro-Fuzzy Inference System (ANFIS) methods. Soldering is a critical stage in PCB (Printed Circuit Board) production, where its quality is influenced by parameters such as solder temperature, conveyor speed, and flux volume. Traditional approaches such as visual inspection are considered less effective because they are prone to human error. Therefore, this study proposes the use of Sugeno FIS and ANFIS to model the non-linear relationship between process parameters and soldering quality, which is measured through Defect Per Opportunity (DPO). Data were obtained from the actual production process and processed using MATLAB. Sugeno FIS was applied with fuzzification, rule making, and defuzzification, while ANFIS combines neural networks with fuzzy logic for data-driven optimization. The results showed that both models were able to predict DPO with high accuracy, indicated by very small Root Mean Squared Error (RMSE) values (0.00179 for FIS Sugeno and 1.31597 × 10⁻⁶ for ANFIS). ANFIS excels in capturing non-linear complexity, especially in conveyor speed variations. Simulations using SIMULINK prove the effectiveness of this model in real-time prediction. These findings provide an innovative solution for the electronics industry to improve soldering quality automatically. Keywords -   Wave soldering, FIS Sugeno, ANFIS, quality prediction, DPO.
Analisis Kepuasan Pelanggan Transportasi Bus TJ (Studi Kasus Rute Harapan Indah – Pulogadung) Vendhi Prasmoro, Alloysius
Journal of Industrial and Engineering System Vol. 6 No. 1 (2025): Juni 2025
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/48dt3n94

Abstract

Transportasi umum berkembang dengan sangat cepat. Salah satu perusahaan transportasi umum, Trans Jakarta, melakukan peningkatan pelayanan dari segala aspek, mulai dari perbaikan halte, kenyamanan, layanan, dan keamanan. Supaya pelanggan Transjakarta merasa puas dengan perubahan yang dilakukan perusahaan. Penelitian kepuasan pelanggan yang dilakukan pada rute Transjakarta Harapan Indah sampai Pulogadung menemukan bahwa kenyamanan perjalann dan ketepatan waktu tiba adalah beberapa masalah yang terkait kualitas pelayanan. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan konsumen pengguna transportasi massal Transjakarta. Metode penelitian yang digunakan dalam penelitian ini adalah penelitian survei yang merupakan salah satu bagian dari pendekatan penelitian kuantitatif. Pengumpulan data menggunakan data primer dan sekunder. Populasi dalam penelitian ini sebanyak 450 orang dan sampel yang didapatkan dengan menggunakan metode rumus Slovin sebanyak 82 responden. Metode yang digunakan pendekatan  Servis Quality. Hasil yang diperoleh dari penelitian ini adalah Kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelanggan
ANALISIS OVERALL EQUIPMENT DAN SIX BIG LOSSES PADA MESIN RUI PACKING DI PT NU Alloysius Vendhi Prasmoro; Arif Nuryono; Jasan Supratman; Abdurahman Rizki Arfiansyah
Jurnal Riset Teknik Komputer Vol. 2 No. 4 (2025): Desember : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/a3zyve07

Abstract

The background of this research is the problem that occurs, namely the large number of downtime on the rui machine at PT. NU. The company has a standard tolerance on downtime which is around 2.5%, while the amount of downtime that occurs in the production process exceeds the specified tolerance limit. Therefore, it is necessary to conduct research that aims to determine the dominant problem causing downtime that occurs on the machine and determine the proposed improvements to reduce the number of downtime by using the Overall Equipment Effectiveness and Six Big Losses method. The results of the study indicate that the OEE value on the rui machine for one year is 69%, this value is still below the world standard. The dominant causes of downtime on the machine are Equipment Failure Losses of 42% and Defect Losses of 30.6% of all time losses. Furthermore, the proposed improvements are to repair spare parts on time, provide spare part stock for quick repair, and provide training to employees about the importance of care and maintenance on the machine.
Co-Authors A. Nuryamin Abdul Bashit Abdurahman Rizki Arfiansyah Aji, Sonny Nugroho Al Munawir Alfarisi , Novaldo Apriyani Apriyani Apriyani Arif Hidayat, Muhammad Yogi Arif Nuryono, Arif Chusnul Chotimah Denny Siregar Dharmayanti, Indrani Dharmayanti, Indriyani Dharmayanti4, Indrani Fadillah, Rachmat Gusti Andhika Aji Gusti Andhika Aji Helena Sitorus, Helena Indira Sabila Syifa Indrani Dharmayanti Indrani Dharmayanti Indrawan, Muhammad Ade Irfan Darmawan Isdaryanto Iskandar iskandar zulkarnaen Iskandar Zulkarnaen Jasan Supratman Jasan Supratman Joyosemito, Ibnu Susanto Muhamad Ruslan Muhammad Aditya, Muhammad Muhazir, Achmad Muhendra, Rifki Novaldo Alfarisi Pratama, Reja Bagus Ratna Suminar S Rifda Ilahy Rosihan Robbani, Hamzah RR. Ella Evrita Hestiandari Ruslan, Muhamad Sabilah, Ade Irpan Sawarni Hasibuan Siregar, Denny Solihin Solihin Sonny Nugroho Aji Spalanzani, Widya Supratman, Jasan Syifa, Indira Sabila Ucu Agustini Sri Mulyani Warniningsih, Warniningsih widya spalanzani Widyantoro, Murwan Windi Megayanti Wiwik Handayani Yayan Saputra, Yayan Yovi Andiyana