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All Journal JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Sains dan Teknologi: Jurnal Keilmuan dan Aplikasi Teknologi Industri Diklat Review : Jurnal manajemen pendidikan dan pelatihan SIGMA TEKNIKA Jurnal Perangkat Lunak Jurnal UNITEK AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Jurnal ARTI : Aplikasi Rancangan Teknik Industri Profisiensi : Jurnal Program Studi Teknik Industri ABDINE Jurnal Pengabdian Masyarakat CONSEN: Indonesian Journal of Community Services and Engagement Buletin Utama Teknik Jurnal KALANDRA
Melliana Melliana
Sekolah Tinggi Tenologi Dumai
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Physics Social Sciences Other

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Pengaruh Kualitas Pelayanan Jasa, Harga dan Fasilitas terhadap Kepuasan Pelanggan di PT Semenanjung Televisi Kabel Trisna Mesra; Hanifatul Rahmi; M. Syahreza; Melliana, Melliana
JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Vol. 8 No. 2 (2024): EDISI NOVEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jime.v8i2.13134

Abstract

Customer satisfaction is the most crucial thing in the service business, so business owners need to pay attention to every aspect in increasing customer satisfaction. Customer satisfaction is the level of consumer feelings after comparing what they receive and their expectations. Satisfied consumers will be loyal longer, less sensitive to price and give good comments about the company. Based on these problems, it was done to find out whether the quality of service, price and facilities have a positive and significant effect on customer satisfaction at Semenanjung Cable Television. The data collection technique was through a questionnaire distributed to 147 respondents who were customers of Peninsula Cable Television. The method used in this study was Partial Least Square (PLS) with the help of SmartPLS software for data processing. The results showed that the service quality variable with a regression coefficient value of 0.125 did not have a significant effect on customer satisfaction. The Price variable with a regression coefficient value of 0.391 had a significant effect on customer satisfaction and the facility variable with a regression coefficient value of 0.382 had a significant effect on customer satisfaction. The service quality variable with a regression coefficient value of 0.4 has a significant effect on price and the facility variable with a regression coefficient value of 0.367 has a significant effect on price. From these results it can be concluded that the service quality variable has a positive but not significant effect on Customer Satisfaction at Semenanjung Cable Television. The price variable has a positive and significant effect on customer satisfaction at Peninsula Cable Television. The facility variable has a positive and significant effect on customer satisfaction at Semenanjung Cable Television.
EFISIENSI BIAYA TRANSPORTASI MELALUI OPTIMASI RUTE: PENDEKATAN SAVING MATRIX DAN NEAREST NEIGHBOR Azmi, Azmi; Melliana, Melliana; Mahmud, Soni Fajar; Rahman, Hasbur
JURNAL UNITEK Vol. 17 No. 2 (2024): Juli - Desember
Publisher : Sekolah Tinggi Teknologi Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52072/unitek.v17i2.1081

Abstract

UKM Mie Sukiyo, produsen mie basah rumahan di Jl. Siak, Kota Dumai, Riau, telah beroperasi selama 25 tahun dan melayani kebutuhan mie basah pedagang bakso di wilayah Kota Dumai. Saat ini, UKM ini menghadapi tantangan dalam pendistribusian produk, karena proses pengiriman belum berjalan secara efisien. Rute pengantaran belum dirancang secara optimal dan cenderung memprioritaskan pelanggan dengan permintaan tertinggi tanpa memperhitungkan efektivitas rute keseluruhan. Penelitian ini bertujuan untuk merancang rute distribusi yang lebih efisien dan terstruktur sekaligus meminimalkan biaya distribusi. Metode yang digunakan dalam penelitian ini adalah Saving Matrix dan Nearest Neighbor. Analisis menggunakan Saving Matrix berhasil mengurangi jumlah rute dari empat menjadi dua rute, sementara optimasi urutan pengiriman dengan Nearest Neighbor mengurangi jarak tempuh dari 43,1 km menjadi 39,3 km. Pengurangan jarak ini secara langsung menurunkan biaya transportasi bulanan dari Rp.323.250 menjadi Rp.293.750, sehingga terjadi penghematan sebesar Rp.28.500 atau 8,81%.
PELAKSANAAN PROYEK EXTEND BUILDING TOH DI PT PANDU HARAPAN JAYA MENGGUNAKAN CRITICAL PATH METHOD Mesra, Trisna; Melliana, Melliana; Firmando, Firmando
PROFISIENSI : Jurnal Program Studi Teknik Industri Vol 12, No 2 (2024): : PROFISIENSI DESEMBER 2024
Publisher : University of Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/profis.v12i2.6975

Abstract

PT Pandu Harapan Jaya adalah perusahaan yang bergerak dalam bidang konstruksi. Pada saat ini di PT Wilmar Bionergi Indonesia diadakan proyek extend building TOH yang dilaksanakan oleh PT Pandu Harapan Jaya sebagai pemenang tender dari proyek tersebut. Perlu dilakukan peninjauan mengenai proyek lebih lanjut untuk mencegah terjadinya keterlambatan proyek. Tujuan penelitian ini diharapkan pada perencanaan penjadwalan pelaksanaan proyek dapat memperoleh waktu dan biaya pelaksanaan proyek yang lebih efisien. Metode yang digunakan dalam penelitian ini adalah CPM (Critical Path Method). Hasil penelitian menunjukkan waktu pengerjaan proyek extend building TOH yang ditargetkan yaitu selama 30 hari, perhitungan waktu menggunakan CPM didapatkan waktu selama 26,5 hari. Hasil perhitungan CV bernilai positif yaitu sebesar Rp 8.997.380 dan perhitungan SV bernilai positif yaitu sebesar Rp 0 Berdasarkan tabel harga varian biaya dan varian jadwal serta artinya berarti dari segi jadwal pelaksanaan pekerjaan lebih cepat dari yang direncanakan dengan biaya yang dihabiskan lebih kecil dari yang dianggarkan
PENENTUAN HARGA POKOK PRODUKSI KERUPUK JANGEK JALAN KARTINI DUMAI Melliana, Melliana; Simanullang, Sanco; Azmi, Azmi; Fitra, Fitra; Mesra, Trisna
Diklat Review : Jurnal manajemen pendidikan dan pelatihan Vol. 8 No. 3 (2024): Penguatan Literasi Keuangan, Inovasi UMKM, dan Transformasi Pembelajaran pada E
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/diklatreview.v8i3.1897

Abstract

The jangek cracker business is a community business that is still rarely carried out by the people of Dumai city. This business often experiences a decline in productivity because it experiences low profits or even no profits at all and only reaches the break even point. The rarity of this business stems from problems in determining the cost price incorrectly, thus determining the selling price too low. In accordance with the problems experienced by partners, the research team offers a solution by providing skills through training on how to prepare the cost of production and calculate the cost of production systematically and precisely. The expected goal is to create increased knowledge and skills in systematically preparing the cost of production so that it is appropriate to determine the selling price.
Co-Authors Adi Saputra Arif Arif Arif, M. Azhari Ardhi Sitorus Azmi, Azmi ernita, Tri Faisal, Rudi Firmando, Firmando Fitra Fitra Fitra Fitra, Fitra Hakim, Faisal Hanifatul Rahmi Hary Fandeli Hasan Hasan Irmayani Irmayani Jenita Marbun, Novri Julanos Juni Saputra Komala Syachputri, Dhea Lis Hafrida M. Firhan Habibillah M. Syahreza Mahmud, Soni Fajar Marbun, Novri Jenita Muhammad Arif Muhammad Arif Noto Wiroto Novri Jenita Marbun Nuryasin Abdillah Putri Indra Sari Qomaratun Nurlaila, Qomaratun Rahman, Hasbur Rahmi, Hanifatul Rizki Amanda Rory Fernando Saputra Rosi, Nelfina Sembiring, Rinawati Simanullang, Sanco Tri Ernita Trisna Mesra Trisna Mesra Trisna Mesra Trisna Mesra, Trisna Trisna, Trisna Mesra Wulandari, Sisi