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All Journal Jurnal Pendidikan Sejarah Jurnal Istiqro' Jurnal Riset Golden Age PAUD UHO Scientific Journal of Reflection : Economic, Accounting, Management and Business J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Jurnal ULTIMA Accounting Pelita : Jurnal Penelitian dan Karya Ilmiah EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Informasi dan Komputer JURNAL ILKES (Jurnal Ilmu Kesehatan) Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Akuntansi Bisnis Joined Journal (Journal of Informatics Education The Indonesian Journal of Health Science EDUNursing Jurnal Pengabdian Masyarakat Multidisiplin Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pendidikan Guru (JPG) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) E-JRM Jurnal Insan Pendidikan dan Sosial Humaniora WORLDVIEW ( Jurnal Ekonomi Bisnis dan Sosial Sains ) Jurnal Riset Rumpun Ilmu Ekonomi (JURRIE) Jurnal Nirta: Studi Inovasi Akuntansi: Jurnal Riset Ilmu Akuntansi IIJSE Vitamin: Jurnal Ilmu Kesehatan Umum JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Ilmiah Mahasiswa Pendidikan Ekonomi Jurnal Pengabdian Kepada Masyarakat Indonesia
Kurniawati Kurniawati
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Rancang Bangun Sistem Informasi Survei Kepuasan Pelanggan Berbasis Web menggunakan Metode Prototype (Studi Kasus Pada Toko Audi Elektronik Semarang) Dinda Resti Octaviana; Dewi Purnamasari; Kurniawati Kurniawati
Joined Journal (Journal of Informatics Education) Vol 8 No 1 (2025): Volume 8 Nomor 1 (2025)
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/joined.v8i1.3895

Abstract

Toko Audi Elektronik Semarang merupakan toko ritel yang bergerak di bidang penjualan barang elektronik belum memiliki sistem untuk mengumpulkan umpan balik pelanggan, baik melalui kotak saran maupun survei kepuasan pelanggan sehingga menyulitkan mengevaluasi kualitas layanan dan produk. Penelitian ini bertujuan untuk merancang dan membangun sistem informasi survei kepuasan pelanggan berbasis web bertujuan untuk mempermudah proses pengumpulan, penyimpanan, dan analisis data kepuasan pelanggan secara lebih sistematis dan terstruktur. Metode yang digunakan adalah metode prototype berdasarkan masukan pengguna. Pengujian sistem dilakukan dengan metode black box testing difokuskan pada aspek fungsionalitas. Hasil pengujian menunjukkan bahwa seluruh fungsi utama pada sistem, seperti pengisian survei, penyimpanan data, dan penampilan hasil survei, berjalan sesuai dengan skenario yang telah dirancang. Dengan demikian, sistem ini dinilai telah memenuhi aspek fungsional yang dibutuhkan dan siap digunakan sebagai sarana untuk mendukung evaluasi layanan dan pengambilan keputusan berdasarkan umpan balik pelanggan.
Metode Delon and Mclean pada Sistem Sistem Informasi (SIAKAD) untuk Mengukur Kepuasan Pengguna serta Maturity Model Didin Herlinudinkhaji; Kurniawati Kurniawati
Joined Journal (Journal of Informatics Education) Vol 8 No 1 (2025): Volume 8 Nomor 1 (2025)
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/joined.v8i1.3909

Abstract

Semua Perguruan Tinggi sekarang ini sudah menerapkan Sistem Informasi Aademik (SIAKAD), begitu juga dengan Universitas Ivet Semarang. Harapannya untuk menyelesaikan masalah-masalah yang dihadapi diantaranya data mahasiswa, fitur yang ditampilkan, informas-informasi seputar akademik, transaksi KRS, bahkan sampai nilai serta history terhadap mata kuliah yang diambil sebelumnya. Peneliitan ini melakukan analisis terhadap tingkat kepuasan Sistem Informasi Akademik dengan menguji variabel-variabel yang mempengaruhi tingkat kepuasan tersebut berdasarkan Delon and Mclean Method. Penelitian ini menunjukkan bahwa dari hasil analisis terdapat 4 variabel dengan prosentasi sebesar di atas 60% tingkat kepuasan terhadap sistem informasi akademik yang berpengaruh terhadap SIAKAD dan 2 variabel sebesar di bawah 50%. Selain itu dalam pengukuran capability menunjukkan level yang berbeda-beda dan rata-rata levelnya berada pada level 3.
Marketing of Online Ojek Applications to Understand Customer Perception of Loyalty: Literature Study Fatra Nur Isnania; Yolanda Masnita; Kurniawati Kurniawati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.6180

Abstract

Online motorcycle taxi applications are applications that provide public transportation such as motorbikes, cars, and even online motorcycle taxi applications can order food or simply send goods from one place to another. The purpose of this study is to investigate the impact of performance risk and relationship building on customer loyalty, as measured by trust, in online motorcycle taxi applications. This data was obtained in July 2024, as many as 105 respondents were used for validity and reliability testing and path analysis tests, using the hair method, all samples were taken from online motorcycle taxi application users in JABODETABEK. By using path technique analysis to see the direct and indirect paths as dependent variables to the dependent variable. This study yields several key conclusions, including the following: performance risk on customer loyalty, performance risk on trust, and the relationship between performance risk and customer loyalty through trust have no significant effect. However, the variables of relationship building on trust, relationship building on customer loyalty, and trust on customer loyalty have a significant effect.
The Traditional Role of CRM and Social Media Marketing in Increasing Customer Loyalty Mediated by Commitment, Trust, and Purchase Satisfaction: Online Cosmetics and Skincare Boyke, Boyke; Kurniawati Kurniawati; Masnita , Yolanda
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6132

Abstract

This study was conducted with the aim of examining the effect of Traditional CRM and Social Media Marketing on Customer Loyalty both directly and indirectly through Commitment, Satisfaction and Trust. The type of research used is hypothesis testing by taking samples using purposive sampling, namely respondents who have worked and made purchases of cosmeceuticals and skin care with the number of samples collected as many as 221. The analytical tool used is SEM-PLS. The findings show Traditional CRM is proven to have a positive effect on Customer Loyalty directly while Social Media Marketing is not proven to have a direct effect on Customer Loyalty. Commitment is proven to mediate the positive influence of Traditional CRM and Social Media Marketing on Customer Loyalty.  Satisfaction is not proven to mediate the positive effect of Traditional CRM and Social Media Marketing on Customer Loyalty. Trust is proven to mediate the positive effect of Traditional CSM and Social Media Marketing on Customer Loyalty.
Efektivitas Pursed Lip Breathing Sebagai Mind-Body Therapy dalam Meningkatkan Pola Napas dan Menurunkan Kecemasan pada Pasien Asma Bronkial: Studi Kasus Tentry Fuji Purwanti; M. Iqbal Sutisna; Kurniawati Kurniawati; Kartika Firdasari; Imawati Imawati; Listanty Widya Anggraeni; Rifki Permadi
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 6 No. 1 (2026): April: Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI) 
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v6i1.10472

Abstract

Bronchial asthma is a chronic inflammatory disease of the respiratory tract characterized by recurrent episodes of dyspnea, wheezing, and coughing. Asthma management requires a comprehensive approach including pharmacological and non-pharmacological therapy. Pursed lip breathing as part of mind-body therapy can help improve breathing control and reduce anxiety in asthma patients. This case study aims to evaluate the effectiveness of pursed lip breathing application in improving breathing patterns and reducing anxiety levels in bronchial asthma patients. This research design is a descriptive case study of a 64-year-old female patient with bronchial asthma. Pursed lip breathing intervention was performed for 3 x 24 hours with evaluation of respiratory rate (RR), oxygen saturation (SpO₂), wheezing, anxiety level using Hamilton Anxiety Rating Scale (HARS), and sleep quality. Data were collected through physical assessment, observation, and interviews. After 3 days of intervention, there were significant improvements in all measured parameters. Respiratory rate decreased from 28 breaths/minute to 20 breaths/minute, oxygen saturation increased from 93% to 97%, wheezing disappeared, anxiety level decreased from moderate category (score 18) to mild (score 8), and sleep quality improved from 4-5 hours/night to 7-8 hours/night. The patient was able to perform pursed lip breathing technique independently on the third day. Pursed lip breathing is effective as an independent nursing intervention in improving breathing patterns and reducing anxiety in bronchial asthma patients. This technique can be integrated into holistic nursing care as part of asthma patient self-care management.
Co-Authors ABS, M Khoirul Adi Nova Trisetyanto Ainun Haqiqi Alieffira Raizha Ario Satrio Banun Sri Haksasi Boyke, Boyke Chrisna Margareth Hutabarat Dewi Purnamasari Didin Herlinudinkhaji, Didin Dinda Resti Octaviana Eka Eviyanah Ely Mansur Fatra Nur Isnania Fitriani Mustamin Hadi Sunaryo Hotma Napitupulu Imawati Imawati Irma Herliana Iwan Budi Setya Alamsyah J. B. Amiranto Junaidi Junaidi Kartika Firdasari Kusma Hariyati Kustiasih Lestari Lenny Kurniati Listanty Widya Anggraeni Luh Ratih M. Iqbal Sutisna Maria Ariesta Utha Maria Verena Emeralda Masnita , Yolanda Michell Wijaya Koesuma Mintoro, Sigit Mohammad Amin Monika Monika Muhammad Rudini Novita Ashari Nur Aini Anisa Nur Cholis Nur Halimah Nurmadinah Nurmadinah Nurul Afika Prasetyani, Henny Putri, Sucinda R. Agrosamdhyo R. Agrosamdhyo Rasmida Razak Reshi Hadriyahrahmadana Rifki Permadi Riska Agustin Rusherina Rusherina Sabli Abdul Malik Sahrial Sahrial Saiful Gunardi Sakdiyah Sakdiyah Salmawati Salmawati Sheilla Fauzia Rahmi Siti Muniroh Sumarna Sumarna Sunaryo, Hadi Syafira Khairani Syamsul Arifin Tentry Fuji Purwanti Tesha Hestyana Sari Tohir Solehudin Triana Faizal Rachman Umasih Umasih Valentina Efi Oknasari Wahyuddin M Rahmat Wiwiek Widiatie Yuliana Sari Zakaria Zakaria