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All Journal JPM17: Jurnal Pengabdian Masyarakat EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JURNAL MANAJEMEN MOTIVASI Al-Khidmah BULETIN AL-RIBAATH JURNAL PRODUKTIVITAS Journal of Humanities and Social Studies JURNAL MANAJEMEN BISNIS Jurnal Abdimas Mahakam Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Community Empowerment Ahmar Metakarya: Jurnal Pengabdian Masyarakat Electronic Journal of Education, Social Economics and Technology Journal of Economics and Management Scienties
Helman Fachri
Universitas Muhammadiyah Pontianak
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Pengaruh Lingkungan Kerja Fisik Terhadap Kualitas Kerja (Pada Pegawai Negeri Sipil Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia Kabupaten Sintang Tahun 2018 - 2020) Anggi Yoga Pratama; Wulan Purnama Sari; Helman Fachri
Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak Vol 9, No 2 (2022): Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jpr.v9i2.4881

Abstract

Penelitian ini bertujuan untuk menguji pengaruh lingkungan kerja fisik terhadap kualitas kerja Pegawai Negeri Sipil Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Sintang. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah metode Sampel Jenuh. Populasi dalam penelitian ini adalah seluruh pegawai pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Sintang, dengan sampel sebanyak 47 orang pegawai. Hasil regresi linier sederhana menunjukkan persamaan Y= 7,539 + 0,66x .Hasil koefisien korelasi menunjukkan nilai R sebesar 0,789, nilai ini menunjukkan bahwa hubungan antara variabel lingkungan kerja fisik dengan kualitas kerja pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Sintang dapat dikatakan menunjukkan hubungan yang kuat. Hasil koefisien determinasi diperoleh nilai R2 0,623 yang berarti Artinya pengaruh    lingkungan    kerja    fisik    terhadap kualitas    kerja pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Sintang adalah sebesar  62,30% dan sisanya sebesar  37,70%  dipengaruhi oleh variabel-variabel lain di luar penelitian ini. Dan hasil uji kelayakan model diperoleh nilai nilai F hitung > F tabel, yaitu 74,318 > 4,07 sedangkan tingkat signifikansi dengan nilai sebesar 0,00 < 0,05. Hasil penelitian pada uji kelayakan model (uji F) menyatakan bahwa Ho diterima dan Ha ditolak, artinya model regresi linier dapat digunakan untuk memprediksi nilai kualitas kerja yang dipengaruhi   oleh   lingkungan kerja   fisik   pada   Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Sintang.
Pengaruh Kepuasan Kerja Terhadap Etos Kerja Pegawai Negeri Sipil di Dinas Perindustrian dan Perdagangan Kabupaten Kayong Utara Helman Fachri
Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak Vol 10, No 1 (2023): Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontiana
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jpr.v10i1.5862

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepuasan kerja terhadap etos kerja pegawai di Dinas Perindustrian dan Perdagangan Kabupaten Kayong Utara. Populasi dalam penelitian adalah pegawai di Dinas Perindustrian dan Perdagangan Kabupaten Kayong Utara yang berjumlah 37 orang. Sampel dalam penelitian adalah pegawai negeri sipil yang berjumlah 35 orang responden. Teknik menentukan sampel dalam penelitian ini dengan menggunakan metode sampling jenuh. Teknik analisis yang digunakan dalam penelitian ini adalah regresi linier sederhana, koefisien korelasi (R), koefisien determinasi (R²), dan uji kelayakan model (Uji F).Hasil regresi linier sederhana diperoleh persamaan: Y = 0,595 + 0,861X. Nilai koefisien korelasi (R) sebesar 0,956 yang artinya hubungan kepuasan kerja terhadap etos kerja pegawai negeri sipil di Dinas Perindustrian dan Perdagangan Kabupaten Kayong utara adalah sangat kuat. Nilai koefisien determinasi (R²) sebesar 0,913 yang artinya kontibusi kepuasan kerja dalam mempengaruhi etos kerja pegawai negeri sipil di Dinas Perindustrian dan Perdagangan Kabupaten Kayong Utara sebesar 91,3% dan sisanya sebesar 8,7% dipengaruhi oleh variabel lainnya yng tidak diteliti dalam penelitian ini. Nilai F hitung sebesar 348,070 lebih besar dari F tabel sebesar 4,139 artinya model regresi linier sederhana dapat digunakan untuk memprediksi nilai etos kerja yang dipengaruhi oleh kepuasan kerja pegawai negeri sipil di Dinas Perindustrian dan Perdagangan Kabupaten Kayong Utara.
Converse: Brand Image & Product Quality Effect through Customer Satisfaction toward Repurchase Intention Al Farez, Muhammad Rifky; Fachri, Helman; Ramadhan, Muhammad Ebuziyya Alif
Jurnal Manajemen Bisnis Vol. 11 No. 1 (2024): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i1.715

Abstract

The Aim of this research is to identify the effect of brand image and product quality toward repurchase intention of Converse Shoes in Pontianak City with customer satisfaction as intervening variable. Method used in this research is associative. Sample used in this research are 100 persons with decided criteria such as the customers used the shoes or they had bought the Converse shoes. The data analysis technique in this research are conducted with Structural Equation Model (SEM) assisted by SmartPLS. 3.0 software.   Based on the finding, the direct effect among brand image, product quality and customer satisfaction resulted positively significant toward repurchase intention. Yet, brand image did not affect customer satisfaction significantly, moreover product quality successfully affected toward customer satisfaction positive and significantly. The indirect effect of brand image intervened by customer satisfaction toward repurchase intention resulted insignificantly yet positive, lastly, the indirect effect of product quality intervened by customer satisfaction toward repurchase intention resulted positively significant. Further study is needed as the coverage of samples is limited. Converse as the corporate needs to improve the quality of their produced shoes rather than their brand image.
THE EFFECT OF SERVICE QUALITY AND PROMOTION TOWARDS CUSTOMER DECISION Pradaka, Izmi Fikadillah; Fachri, Helman
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.929

Abstract

This study investigates the influence of service quality and promotion on consumer decision-making regarding the use of Lash by Vie services in Pontianak City. Using an associative research approach, the study gathered data from 100 female respondents who had previously utilized the salon's services. Multiple regression analysis was employed as the primary analytical method, using SPSS version 25. Validity and normality tests confirmed that all items were both reliable and normally distributed. The findings reveal that, individually (through T-tests), both service quality and promotion have a positive and significant impact on consumer decision-making. Furthermore, the F-test results demonstrate that, when considered together, service quality and promotion significantly and positively influence consumers' decisions. These results underscore the importance of both factors in shaping consumer choices regarding beauty services.
Pengabdian Kepada Masyarakat Inovasi Teknologi Pengolahan Hasil Perkebunan dan Peningkatan Kesehatan Pekerja UKM Puput Project Sarwono, Eko; Suwarni, Linda; Fachri, Helman; Selviana, Selviana
Ahmar Metakarya: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2024): Ahmar Metakarya: Jurnal Pengabdian Masyarakat
Publisher : Yayasan Ahmad Mansyur Nasirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53770/amjpm.v4i1.339

Abstract

Usaha Kecil dan Menengah (UKM) Puput Project adalah salah satu Usaha Kecil Menengah yang berada di Kota Pontianak yang memiliki masalah dalam produksi dan pemasaran serta keluhan nyeri otot dari pekerja. Berdasarkan diskusi dan kesepakatan antara tim pengabdi UM Pontianak dengan mitra maka disepakati prioritas masalah yang dilakukan sebagai solusi awal dari masalah yang dihadapi oleh mitra adalah melalui kegiatan pemberian edukasi melalui penyuluhan tentang kesehatan dan keselamatan kerja, sanitasi makanan, dan pemasaran digital produk UKM. Tujuan kegiatan pengabdian ini adalah untuk meningkatkan pengetahuan mitra tentang sanitasi makanan, kesehatan dan keselamatan kerja (K3), dan pemasaran digital. Metode pelaksanaan melalui penyuluhan tentang kesehatan dan keselamatan kerja, sanitasi makanan, dan pemasaran digital produk UKM. Peserta kegiatan pengabdian ini sejumlah 30 peserta. Evaluasi kegiatan dilakukan dengan pemberian pre-test dan post-test. Hasil kegiatan pengabdian ini yaitu terdapat peningkatan pengetahuan peserta sebesar 60% (mean sebelum sebesar 60 dan mean sesudah 96) antara sebelum dan setelah dilakukan kegiatan pengabdian masyarakat yang dilakukan oleh tim pengabdi UM Pontianak. Kegiatan penyuluhan dan pendampingan pada mitra sejenis UKM perlu dilakukan secara berkelanjutan guna meningkatkan derajat kesehatan pada pekerja sektor UKM.
The Impact of Service Quality, Facilities, and Pricing on Customer Satisfaction: A Study of Barbershop Swales in Pontianak Herawaty, Rhesa; Fachri, Helman
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 5 (2024): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i5.3539

Abstract

This study examines the influence of service quality, facilities, and pricing on customer satisfaction in Barbershop Swales, Pontianak. This research addresses the growing demands of the barbershop industry, focusing on how these three factors shape customer perceptions. A quantitative approach was used, employing a structured questionnaire distributed to 100 customers. The data were analyzed using multiple linear regression to identify both individual and collective effects of the variables on customer satisfaction. The findings reveal that while service quality positively influences satisfaction, its impact is not statistically significant. In contrast, facilities and pricing play significant roles, with pricing emerging as the most dominant factor. This suggests that customers prioritize competitive pricing and high-quality facilities over service standards when choosing barbershops. The study highlights the importance of adjusting pricing strategies and improving facilities to enhance customer satisfaction in the barbershop industry in mid-sized urban areas
Losing Moment Project Accessories: The Impact of Product Quality & Promotion toward Repurchase Intention through Costumer Satisfaction Kamitha, Adella; Fachri, Helman; Ramadhan, Muhammad Ebuziyya Alif
Jurnal Manajemen Bisnis Vol. 12 No. 1 (2025): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i1.968

Abstract

This research investigates the influence of Product Quality and Promotion on the Repurchase Intention of Losing Moment Project accessories in Pontianak, with Customer Satisfaction acting as a mediating variable. The study utilizes an associative approach, with a sample of 100 respondents comprising individuals who have previously purchased and used Losing Moment Project accessories. Data analysis is conducted using Structural Equation Modeling (SEM) via SmartPLS 3.0 software. The findings from hypothesis testing demonstrate that Product Quality positively and significantly impacts both Customer Satisfaction and Repurchase Intention. While Promotion positively and significantly affects Customer Satisfaction, it does not directly influence Repurchase Intention. Additionally, Customer Satisfaction has a significant positive impact on Repurchase Intention. Mediation analysis further reveals that Product Quality and Promotion, when mediated by Customer Satisfaction, exhibit a significant positive influence on Repurchase Intention.
Influence of Product, Promotion, And Store Atmosphere on Repurchase Intention at Sessama Coffee Shop in Pontianak City With Customer Satisfaction as An Intervening Variable Agustin, Devi; Fachri, Helman
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 1 (2025): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i1.4032

Abstract

This study aims to analyze the influence of product quality, promotional strategies, and store atmosphere on repurchase intention at Sessama Coffee Shop in Pontianak City, with customer satisfaction as an intervening variable. Using a quantitative associative approach, data were collected from 100 respondents who met specific criteria through purposive sampling. The primary data was analyzed using Structural Equation Modeling (SEM) with SmartPLS software. The results showed that product quality, promotional strategies, and store atmosphere significantly influence repurchase intention both directly and indirectly through customer satisfaction. Among these factors, store atmosphere had the most substantial impact on customer satisfaction, highlighting the importance of creating a comfortable and engaging environment. Promotional strategies exhibited the strongest direct effect on repurchase intention, suggesting the critical role of effective marketing in fostering customer loyalty. The mediation analysis confirmed that customer satisfaction plays a pivotal role in amplifying the effects of the independent variables on repurchase intention. These findings emphasize the importance of integrating quality, marketing, and environmental strategies to enhance consumer experiences and drive loyalty. This study provides valuable insights for business practitioners to develop holistic approaches for customer retention and contributes to the understanding of consumer behavior in the retail and service sectors
Pengaruh Produk dan Kualitas Pelayanan terhadap Kepuasan Konsumen Restoran Beringin Cabang Padat Karya di Pontianak Cahyadi, Refan; Fachri, Helman
Journal of Economics and Management Scienties Volume 7 No. 4, September 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v7i4.166

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh produk dan kualitas pelayanan terhadap kepuasan konsumen di Restoran Beringin Cabang Padat Karya di Pontianak. Metode penelitian yang digunakan adalah penelitian asosiatif dengan pendekatan kuantitatif. Data dikumpulkan melalui kuesioner dan wawancara terhadap 100 responden yang memenuhi kriteria sampel, yaitu konsumen berusia minimal 18 tahun yang telah mengunjungi restoran minimal dua kali. Hasil uji validitas dan reliabilitas menunjukkan bahwa semua indikator valid dan reliabel. Analisis regresi linier berganda mengungkapkan bahwa produk dan kualitas pelayanan secara signifikan memengaruhi kepuasan konsumen dengan persamaan regresi Y = 1,657 + 0,290X1 + 0,328X2. Koefisien determinasi (R²) sebesar 0,285 menunjukkan bahwa kedua variabel independen berkontribusi sebesar 28,5% terhadap kepuasan konsumen, sementara sisanya dipengaruhi oleh faktor lain. Uji F dan uji t mengkonfirmasi bahwa baik secara simultan maupun parsial, produk dan kualitas pelayanan berpengaruh positif terhadap kepuasan konsumen. Implikasi dari penelitian ini adalah pentingnya peningkatan kualitas produk dan pelayanan untuk meningkatkan kepuasan konsumen dalam industri kuliner yang kompetitif.
The Effect Of Service Quality, Place And Promotion On Purchasing Decisions For Yamaha N-Max Motorbikes At Ksm Nanga Pinoh Melawi Regency Prawira, Heru; Fachri, Helman
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.8066

Abstract

This study aims to analyze the effect of service quality, location, and promotion on purchasing decisions. Data collection was conducted through questionnaires, and to ensure the accuracy and reliability of the questionnaires, two test tools were used, namely validity test and reliability test. In the analysis, multiple linear regression was used to evaluate the relationship between the dependent variable (purchase decision) and independent factors (service quality, location, and promotion). The results showed that location, advertising, and service quality all had a significant impact on consumers purchasing decisions. With a significance level of 0.000 and a calculated F-value of 504.080, the F-test shows that together these independent factors have a major influence on purchasing decisions. The value of the coefficient of determination (R2) indicates that the three independent variables can explain 94.0% of the variance of the purchase decision. The study emphasizes the importance of service quality, location, and promotion in shaping customer behavior, as well as providing valuable insights for companies looking to improve their marketing strategies.
Co-Authors Abd. Rasyid Syamsuri Ade Fitri Agustin, Devi Al Farez, Muhammad Rifky Anggara, Bintang Anggi Yoga Pratama Arfan, Iskandar Asbani A Bejo Bejo Cahyadi, Refan Dedi Hariyanto Desti Ratnasari Devi Yasmin Dita Afrila Dwi Utami Kliman Eko Prasetyo Eko Sarwono Fahreza, Naufal Dwi Fenni Supriadi Ferry Kurniawan, Ferry Fita Kurniasari Harry A. P. Sitaniapessy Hawari, Delvin Herawaty, Rhesa Heriansyah . Ida Gustina Iin Maulina Indah Sari Joko Rizkie Widokarti Kamitha, Adella Linda Suwarni Mahendra Mahendra Markani Markani Marnia Marnia Meisya, Detia Midun Midun Muhammad Ebuziyya Alif Ramadhan Muslimin Muslimin Nanda Yustinur Nilam Sari Ocktolius Syaputra Pradaka, Izmi Fikadillah Pratamadilla, Intannia Feronika Prawira, Heru Priyanda, Tazkia Rasina Rasina Ria Risti K. D Riska Citra Sabilah Rochmawati, Rochmawati Samsuddin Samsuddin Selviana Selviana Selviana Setyo Kuncoro Sukardi Sukardi Sumiyati Sumiyati Syamsi Hidayat Wahyu Maulana Waspodo, Waspodo Wulan Purnama Sari Yanti Yanti Yulanda, Risqi Zainuddin 01