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All Journal Jurnal Mahasiswa Fakultas Hukum Promotif: Jurnal Kesehatan Masyarakat Scientific Journal of Reflection : Economic, Accounting, Management and Business BENING JKPBL (Jurnal Kesehatan Panca Bhakti Lampung) CENDEKIA: Jurnal Ilmiah Pendidikan Economic Reviews Journal Jurnal Manajemen, Organisasi, Dan Bisnis JAKBS Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran Master Manajemen Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Akhlak: Jurnal Pendidikan Agama Islam Dan Filsafat Jurnal Istimā, Jurnal Pengabdian kepada Masyarakat: Inklusi Sosial dan Pemberdayaan Masyarakat KARIR Jurnal Ilmiah Manajemen Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah
Dini Anggraini
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Physics Public Health Social Sciences Other

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Journal : BENING

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THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY, LOCATION, AND BRAND IMAGE ON CUSTOMER SATISFACTION AT PT INDOSAT OOREDOO Tbk. BATAM REGIONAL Rimayang Anggun Laras Prastianty Ramli; Dini Anggraini; Ervin Nora Susanti
BENING Vol 9, No 2 (2022): NOVEMBER 2022
Publisher : University of Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/bening.v9i2.4764

Abstract

This study aims to determine the effect of service quality, product quality, location and brand image on consumer satisfaction. The population in this study are consumers of PT Indosat Ooredoo Tbk. Regional Batam in April 2022 – June 2022 as many as 315. The sample in this study was determined using the Slovin formula with an error rate of 10%, namely 76 respondents who were selected using a non-probability sampling technique, namely the incidental sampling method. This type of research is a quantitative type using primary data collected by questionnaire technique. The analytical method used is multiple linear regression which is processed using the SPSS 26 application. The results of the study state that service quality, product quality, location and brand image partially and simultaneously have a positive and significant effect on consumer satisfaction at PT Indosat Ooredoo Tbk. Batam Region.
PENGARUH PENDIDIKAN, PELATIHAN, PENGALAMAN KERJA, DAN KOMPENSASI TERHADAP KINERJA KARYAWAN Agustina Amalia Rakhman; Sri Langgeng Ratnasari; Rona Tanjung; Dini Anggraini; Rahmad Riyandi
BENING Vol 9, No 1 (2022): MEI 2022
Publisher : University of Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/bening.v9i1.3904

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh Pendidikan terhadap kinerja karyawan, untuk mengetahui dan menganalisis pengaruh Pelatihan terhadap kinerja karyawan, untuk mengetahui dan menganalisis pengaruh Pengalaman Kerja terhadap kinerja karyawan, untuk mengetahui dan menganalisis pengaruh Kompensasi terhadap kinerja karyawan dan untuk mengetahui dan menganalisis pengaruh Pendidikan, Pelatihan, Pengalaman Kerja, dan Kompensasi terhadap Kinerja Karyawan. Penelitian ini menggunakan metode kuantitatif. Populasi penelitian seluruh karyawan Office sebanyak 60 karyawan. Teknik sampling menggunakan sampel jenuh. Hasil penelitian menunjukkan bahwa Pendidikan berpengaruh positif dan signifikan terhadap kinerja karyawan Office di PT. Feen Marine Batam, Pelatihan berpengaruh positif dan signifikan terhadap kinerja karyawan Office di PT. Feen Marine Batam, Pengalaman Kerja berpengaruh positif dan signifikan terhadap kinerja karyawan Office di PT. Feen Marine Batam, Kompensasi berpengaruh positif dan signifikan terhadap kinerja karyawan Office di PT. Feen Marine Batam. Pengaruh Pendidikan, Pelatihan, Pengalaman Kerja, dan Kompensasi secara simultan berpengaruh signifikan terhadap Kinerja Karyawan Office di PT. Feen Marine Batam.
Co-Authors ACHMAD AFIF Adelia Safitri Agustina Amalia Rakhman Ahmad Wahyudi Zein Anggun Feby Ivana Putri Anisa Siti Nurjanah Aprida Manurung Arifman Jaya Hura Arnesih Arnesih Baehaqi Bangun Dwi Hardika Disti Aulia Putri Edwin Agung Wibowo Eka Rizal Ervin Nora Susanti Febrina Friska Gina Sonia Simbolon Hamdi Abdul Karim Herdiana Cyntiawati Herlina Yusuf Indra Afrianto Irma Suzita Irwan Nopian Sinaga Khairuddin Khairuddin Madepan Mulia Maharani Sima Maryam Batubara Maudi Aprilla Putri Maulida Rahma Muhammad Fachrizal Muhyiddin Muhammad Syukran Mukhtaruddin Mukhtaruddin Mutia Salwa Hutahuruk Novan Danurwino Nurdin, Ade Akhyar Nurzansyah, Muhammad Rahmad Riyandi Rahman Hasibuan Rifauziah Arni Malau Rimayang Anggun L. P. Ramli Rona Tanjung Rusmala Dewi Sahari Samsuri Sewaka Sewaka Sri Langgeng Ratnasari Sri Selviana Lestari Suherman Suherman Sutrayani Sutrayani Tinarda, Dinda Octaviani