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Widiyarta, Agus

Universitas Pembangunan Nasional “Veteran” Jawa Timur

Author-ID : 2735982

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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IMPLEMENTASI PROGRAM PENANGANAN PENGADUAN LAYANAN PUBLIK Ayu Oktavianingrum; Agus Widiyarta
Jurnal Kebijakan Publik Vol 15, No 3 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v15i3.8499

Penelitian ini yang bertujuan untuk mengetahui Implementasi Program Penanganan Pengaduan “Sambat Nang Cak Eri” dalam Peningkatan Kualitas Pelayanan Publik di Kelurahan Semolowaru Kota Surabaya yang merupakan salah satu kanal pengaduan yang dibuat dalam perwujudan hak masyarakat sebagai penikmat pelayanan publik. Dengan metode penelitian yang digunakan adalah metode penelitian deskriptif dengan pendekatan kualitatif. Pemilihan informan adalaha key informan Lurah dan fasilitator program penanganan pengaduan serta informan lain yang masih terkait dengan lingkup kinerja pelayanan. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, sedangkan teknik analisis data melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menjelaskan bahwa implementasi pelaksanaan yang dilakukan oleh penyelenggara dalam pencapaian target peningkatan kualitas pelayanan publik telah berjalan sesuai dengan 3(tiga) elemen indikator dari David C. Korten, sebagai berikut:1). Elemen program, kesesuaian keseimbangan antara kejelasan strategi yang digunakan kepada warga dalam mencapai tujuan serta harapan dari masyarakat yang tertuang. 2). Elemen pelaksana program, kesesuaian antara program dan organisasi pelaksana. artinya koordinasi antara tugas yang diberikan dengan kemampuan organisasi dalam melaksanakannya harus semaksimal mungkin dan 3). Elemen kelompok sasaran, tujuan program dan hasil yang ditetapkan oleh organisasi pelaksana harus selaras agar tujuan program dapat etrcapai. Pengukuran melalui ketiga indikator telah menghasilkan temuan telah adanya kesesuaian ketiga indikator elemen penelitian. Sehingga penelitian ini diharapkan menjadi temuan baru bahwa layanan pengaduan yang diadakan pemerintah yang dapat menjadi satu bentuk komitmen dalam melihat kualitas pelayanan publik yang terjadi.

Implementation of the KOTAKU Program in Realizing Livable and Sustainable Urban Settlements in Banaran Village Fadillah, Aprilia Nur; Widiyarta, Agus
Jurnal Kebijakan Publik Vol 16, No 4 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i4.8861

The issue of slum settlements remains a strategic concern in Indonesia, including in Banaran Subdistrict, Kertosono District, Nganjuk Regency. Despite having a relatively low slum score, this area received the largest allocation of funds from the City Without Slums (KOTAKU) Program, raising questions about the effectiveness of policy implementation. This study aims to analyze the implementation of the KOTAKU Program using George C. Edwards III’s policy implementation theory, which emphasizes four aspects: communication, resources, dispose-tion, and bureaucratic structure. This research employed a descriptive qualitative approach with research subjects including village officials, the PRKPP Office, Community Self-Reliance Institutions (LKM), Community Self-Help Groups (KSM), and beneficiary communities. Data were collected through participatory observation, in-depth interviews, and documentation, with informants selected using purposive and snowball sampling techniques. The instruments used consisted of semi-structured interview guidelines and official program documents. Data analysis was conducted using Miles & Huberman’s interactive model through data reduction, data display, and conclusion drawing, with validation carried out through source, method, and time triangulation, as well as member checks. The findings show that the implementation of the KOTAKU Program in Banaran Subdistrict has been fairly effective: program communication is relatively clear and consistent, although community participation remains limited; human and informational resources are adequate, though post-construction facilities are insufficient; implementers’ disposition is highly positive and proactive; and the bureaucratic structure supports implementation with clear division of tasks, flexible SOPs, and solid coordination. In conclusion, the program has delivered tangible impacts in terms of reducing slum conditions, improving the environment, and strengthening community institutions. The study implies the importance of strengthening communication strategies, enhancing community participation, and providing post-construction facilities to ensure program sustainability.

IMPLEMENTASI KEBIJAKAN BEASISWA PEMUDA TANGGUH DALAM MENDORONG PENINGKATAN KUALITAS PENDIDIKAN Diva Ayu Pratiwi Firdaus; Agus Widiyarta
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.601

This research aims to determine how the Resilient Pemuda Tangguh Scholarship policy is implemented to encourage improvements in the quality of education, especially expanding access to education for Surabaya City residents from underprivileged family backgrounds. Qualitative methods with primary and secondary data were applied in this research. Primary data was obtained from interviews, observation and documentation. Meanwhile, secondary data was obtained from other research documents, documents from related agencies, and online news related to the Resilient Pemuda Tangguh Scholarship. After the data is collected, analysis is carried out through data reduction, data display, and inference/verification stages. The informants used by researchers include students from schools who have not submitted monthly reports for the last three months, and staff of the Sub-Coordinator of Public Welfare as the party responsible for the Resilient Pemuda Tangguh Scholarship policy. Based on the analysis of Smith's four theoretical variables, namely ideal policy, target group, implementing organization, and environmental factors, this policy is considered successful in improving the quality of education for underprivileged families, although there are still 1,800 participants who do not submit monthly reports due to lack of awareness of this obligation.

STRATEGI PEMERINTAH KOTA SURABAYA DALAM MEMBERIKAN PERLINDUNGAN PADA ANAK KORBAN KEKERASAN Gina Nur Maya Jannah; Agus Widiyarta
Journal Publicuho Vol. 8 No. 2 (2025): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i2.775

This study aims to analyse the management strategy of UPTD PPA Surabaya in protecting child victims of violence. This study was conducted using a qualitative approach and case study type concerning Fred R. David's (2016) management strategy theory, which includes strategy formulation, strategy implementation, and strategy evaluation. Data collection was carried out through observation, interviews, and documentation. The results of the study indicate that UPTD PPA implements a structured strategy in handling child victims of violence, such as initial assessment, psychological and legal assistance, and the provision of safe houses. However, there are still obstacles to the quality of human resources and finances. Overall, UPTD PPA shows a strong commitment to providing protection and recovery for child victims of violence.

Analisis Efektivitas Program Rumah Anak Prestasi Bagi Anak Disabilitas di Kota Surabaya Alvi Ismatul Hawa; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 8 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i8.8030

Surabaya as a city that has won the main ranking of Child Friendly City for six consecutive times and received the highest points, continues to innovate programs that uphold the fulfillment of children's rights, especially children with disabilities who still need more attention to get their social welfare. The Surabaya City Government has inaugurated the “Rumah Anak Prestasi” program which was established in 2022 as to fulfill the rights of children with disabilities in Law Number 8 of 2016 and make Surabaya a complete Child-Friendly City. Rumah Anak Prestasi provide health services and skills training that can be followed free of charge for children with disabilities in Surabaya City. This research method is descriptive qualitative with a focus on analyzing the effectiveness of the Rumah Anak Prestasi program for children with disabilities in Surabaya City, referring to Budiani's (2007) Program Effectiveness theory which includes target accuracy, socialization, objectives, and program monitoring. The data collection technique of this research is through interviews, observation, and documentation. Rumah Anak Prestasi is an effective program for children with disabilities in that the objectives can be achieved and program monitoring is done well. However, the obstacles faced are the socialization of program information dissemination and parents' lack of understanding so that the accuracy of program targets has not covered all children with disabilities. Evaluation of the UPTD Kampung Anak Negeri of Surabaya City is needed regarding the improvement of program socialization so that it can attract all children with disabilities in Surabaya.

Analisis SOAR Dalam Strategi Pengembangan Program Feeder Wira-Wiri di Kota Surabaya Yovi Arif Zachary; Agus Widiyarta
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 9 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i9.8385

The background of this research is based on the chronic congestion problem in Surabaya City and the low accessibility of public transportation to residential areas and community activity centers. The Wira-Wiri Feeder Program is present as a feeder transportation solution that reaches narrow streets and is integrated with other public transportation systems such as Suroboyo Bus. Therefore, this study aims to describe and analyze the development strategy of the Wira-Wiri Feeder Program in Surabaya City using the SOAR approach. This research method uses a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. The results showed that the main strengths of the Wira-Wiri Feeder program lie in accessibility and system integration, opportunities in the form of community enthusiasm and policy support, aspirations to expand service coverage, and the results achieved in increasing the number of public transportation users. However, there are still challenges such as limited budget, fleet, and public preference for private vehicles. Through SOAR analysis, this research recommends strengthening strategies based on internal advantages and external opportunities to realize a sustainable transportation system in Surabaya City.

Governance Principles Driving Sustainable Village Economic and Social Development Mochammad Rossy Dukhan Muhith; Agus Widiyarta
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.11937

General Background: Village-Owned Enterprises (BUMDes) serve as key instruments for advancing local economic development and community welfare within Indonesia’s rural governance system. Specific Background: Despite their strategic role, many BUMDes—including BUMDes Raharja in Bohar Village—struggle to fully implement good governance principles due to challenges in financial independence, human resource capacity, and digital transparency. Knowledge Gap: Previous studies have emphasized the economic contributions of BUMDes but have insufficiently explored the integrated application of cooperative, participatory, emancipatory, transparent, accountable, and sustainable governance principles in shaping inclusive and resilient village economies. Aims: This study analyzes the implementation of good governance principles in BUMDes Raharja and evaluates their effects on community welfare and institutional sustainability. Results: Findings reveal that while BUMDes Raharja successfully fosters cooperation, participation, and transparency, limitations persist in financial autonomy, digital management, and inclusivity. Novelty: The study integrates six governance dimensions within a unified analytical framework, offering a comprehensive perspective on governance-driven rural empowerment. Implications: Strengthening human resources, promoting digital transformation, and establishing inclusive policies are crucial for enhancing accountability, participation, and long-term sustainability in village economic governance. Highlights: Highlights the integration of six governance principles in BUMDes management. Identifies key challenges in financial independence and digital transparency. Emphasizes inclusive, participatory governance for sustainable rural empowerment. Keywords: Village-Owned Enterprises, Good Governance, Community Welfare, Rural Development, Transparency

Peran Stakeholder Dalam Collaborative Governance Pengelolaan Sampah Di TPA Kecamatan Benowo, Kota Surabaya Asahrin Nur Karlista; Gustiana Elsava Dewi; Dewi Sekar Ningrum; Agus Widiyarta
Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Vol. 4 No. 2 (2026): Future Academia : The Journal of Multidisciplinary Research on Scientific and A
Publisher : Yayasan Sagita Akademia Maju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61579/future.v4i2.901

Permasalahan pengelolaan sampah di perkotaan semakin kompleks seiring meningkatnya volume sampah akibat pertumbuhan penduduk dan urbanisasi. Kota Surabaya tercatat sebagai penghasil sampah terbesar di Jawa Timur dengan timbulan mencapai 1.810 ton per hari, yang sebagian besar bermuara ke Tempat Pembuangan Akhir (TPA) Benowo. Pengelolaan sampah berskala besar tidak dapat diselesaikan oleh satu pihak saja, sehingga diperlukan pendekatan collaborative governance yang melibatkan berbagai pemangku kepentingan secara terpadu. Penelitian ini bertujuan untuk menganalisis peran stakeholder dalam collaborative governance pengelolaan sampah di TPA Benowo, Kota Surabaya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Analisis data dilakukan menggunakan model interaktif Miles dan Huberman, dengan pisau analisis delapan peran stakeholder menurut Qomariyah. Hasil penelitian menunjukkan bahwa kolaborasi antara Dinas Lingkungan Hidup (DLH) Kota Surabaya, PT. Sumber Organik (PTSO) berjalan dalam kerangka perjanjian kerja sama 20 tahun dengan skema Build Operate Transfer. Kedelapan peran stakeholder secara umum telah dijalankan, terutama dalam aspek partisipasi aktif, pemberian masukan dan pengetahuan, penyediaan sumber daya, serta monitoring dan evaluasi. Keberhasilan paling nyata dari kolaborasi ini adalah terwujudnya sistem pengolahan sampah berbasis waste to energy yang menjadikan PLTSa Benowo sebagai fasilitas gasifikasi sampah pertama di Indonesia. Namun demikian, keterlibatan masyarakat dalam konsultasi publik dan pengambilan keputusan masih terbatas dan bersifat pasif, sehingga proses kolaborasi belum sepenuhnya inklusif. Penguatan mekanisme konsultasi publik dan perluasan ruang partisipasi masyarakat diperlukan agar model collaborative governance di TPA Benowo dapat berkembang menjadi tata kelola yang lebih transparan dan berkelanjutan.

PERSEPSI KUALITAS PELAYANAN BUS TRANS JATIM KORIDOR I (SIDOARJO-SURABAYA-GRESIK) SEBAGAI TRANSPORTASI PUBLIK DI JAWA TIMUR Siti Kasiani; Agus Widiyarta
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 6 No 2 (2023): Agustus
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v6i2.3796

In the process of economic and social development, transportation has an important role. Along with population growth which continues to increase, the need for transportation facilities is also increasing. In Indonesia, especially in East Java, private vehicles, especially motorbikes, are the most widely used mode of transportation. Facing the problems of congestion, accident rates, and gas emissions from motorized vehicles, the East Java Provincial government is trying to improve the quality of public transportation through the presence of the Bus Trans Jatim. This was greeted with high public interest in using the service, which had an impact on the accumulation of passengers at bus stops. In addition, there are access problems for persons with disabilities due to the steep slope of the ramp. This study aims to examine the perceptions of the public using the Bus Trans Jatim service Corridor I (Sidoarjo-Surabaya-Gresik). Quantitative method with descriptive approach is used in this research, with 100 respondents as sample. Public perception is measured using the dimensions of service quality according to the Parasuraman model, V.A. Zaithaml, and Leonard L. Berry. The results showed that the user's perceptions on the tangibles, reliability, assurance, and empathy dimensions were categorized as satisfied, while the responsiveness dimension was categorized as very satisfied. Overall, the user's perception of the Trans Jatim Bus Corridor I service can be concluded as being satisfied with a percentage score of 85%.

KUALITAS PELAYANAN PERUSAHAAN UMUM DAERAH (PERUMDA) GIRI TIRTA: STUDI DI KECAMATAN MANYAR KABUPATEN GRESIK Anisya Naharuddin; Agus Widiyarta
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 01 (2025): Januari 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i01.5434

This study aims to analyze the quality of service in the Giri Tirta Regional Public Company of Gresik Regency using the SERVQUAL approach, which includes five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study uses a descriptive quantitative method with data obtained through questionnaire surveys filled out by customers. The SERVQUAL analysis was carried out to measure the gap between customer perception and service expectations. Study results show that the dimensions of Tangibles and Reliability have a positive gap, indicating that the physical facilities and service reliability are quite satisfactory. In contrast, the Responsiveness and Empathy dimensions show a negative gap, indicating the need to improve the speed of response to complaints and attention to customer needs. The Assurance dimension recorded a gap of zero, which suggests that the service is in line with expectations without more advantages. Improvements to dimensions with negative gaps are expected to improve overall service quality and customer satisfaction.

Co-Authors Addin Thathit Yudha Kusuma Afifa Ulfa Auliya Ahmad Zubir Ibrahim Alifianka Prila Permata Allya Almuqrhoina Fajri Allya Almuqrhoina Fajri Alvi Ismatul Hawa Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anggraini, Aristyana Vira Anisa Sitta Ramadhani Anisya Naharuddin Ardian Bagus Setiawan Arthemevia Indhawati Arwanto, Caisar Pieter Vega Asahrin Nur Karlista Ayu Maya Sari Ayu Oktavianingrum Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Chanifah, Siti Choiriyah Eka Windiastuti Chumairoh, Devi Aprilia Devin Natasya Widyaningyun Dewi Austine Britania Dewi Austine Britania Dewi Sekar Ningrum Dharmawan, Widya Diana Oktaviani, Diana Diaz Virdani Dina Naimahtus Sholikah Diva Ayu Pratiwi Firdaus Donarinto, Diccio DR. CATUR MSI SURATNOAJI Dwi Lestari Dynda Safitri Vandayani Dynda Safitri Vandayani Efida Aprilia H. A Eflizar Julian, Mochammad Rendy Eno Putri Larasati Evita Dwi Setiani Putri fadillah, aprilia nur Failina, Zahrah Ghoniyyah Faizatul Ansoriyah Fawziyah Ramadhani Febria, Sarah Adora Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Firly Erya Faldilal Nuraini Firmansyah, Nosa Yudha Firzatulloh, Mochammad Nabil Gea Tamara Ghea Arnanda Gina Nur Maya Jannah Gustiana Elsava Dewi Hani Velia Tamimi Hidayati, Lila Rahma Nur Hilmi Izaz Robbani Husendi, Putri Aprilia Aini Husnul Chitam Inayati, Anifa Rully Innike Fitra Farastutie Isni Humaidah Izzuddin, Putra Riyan Jayusman, Tria Adhinta Indra Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Kriswibowo, Arimurti Larasati, Eno Putri Mahardika Dimas Saputra Manik, Betseba Putricia Marantika Fibrianti Margi Arum, Yatasya Aimima Maulidya, Dinta Fernanda Meiregina, Anisya Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Nabil Firzatulloh Mochammad Rendy Eflizar Julian Mochammad Rossy Dukhan Muhith Mohammad Raffi Faizul Haq Muhammad Akbar Tri Asyafin Putra Muhammad Arifin Muhammad Bagus Azizul Hakim Muhith, Mochammad Rossy Dukhan Mulia Nanda, Adevansyah Wika Nabilla Chesa Putri Hartono Natus, Angelique Salsabillah Yumna Patricia Nawangsari, Ertien Rining Nesy Hari Pratiwi Nora Nailul Amal Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pradika, Nurul Aini PRASETYO, Muhammad Alfian Pratama, Dewangga Putra Putri Delvie Irfanda Putrie Ngastiti Marganing Rahayu Rachel Nella Aprillia Rahma Farahdini Putri Rahmawati, Viona Eka Rahmawati Ramadhan, Andhika Regita Ayudhea Permata Putri Ressa Fitriana Reyndi Rusmanjaya Rizky Nizar Wahyu Illahi Rohman, Faris Sahrur Rokhmawati, Desi Nur Romy Hafizh Lesmana Rosyidah, Laely Safira Tasya Nanda Sari Safitri Vandayani, Dynda Safitri, Lila Amelia Salsabila, Adinda Tarisa Saputra, Dema Prayuda Sarah Adora Febria Setiyowati, Mita Dwi Shafiya, Nandina Putri Sherina Aureliza Revilia Silvania Oktareva Salsabilla Siti Chanifah Siti Kasiani Sitompul, Naomi Rosdamia Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Sumarya, Erdin Handika Suyatno, Ananda Nurhaliza Syafiuddin, Mohammad Rafi Tantriani Tantriani Theofila Chevara Aira Nazaputri Winda Nurhasanah Windy Aprilia Dewi Yoga Raffi Krisnanda Putra Yovi Arif Zachary Yudha, Ragiel Zhahral, Arsyilia Zuhriatu Mahmudah

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