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All Journal TEKNIK J@TI (TEKNIK INDUSTRI) MEDIA KOMUNIKASI TEKNIK SIPIL JURNAL SISTEM INFORMASI BISNIS JIPTEK : Jurnal Ilmiah Pendidikan Teknik dan Kejuruan JURNAL KARYA TEKNIK SIPIL IPTEK Journal of Proceedings Series Jurnal Transportasi Jurnal Konstruksia Journal of Engineering and Management in Industrial System Wahana Teknik Sipil: Jurnal Pengembangan Teknik Sipil Civil Engineering Dimension Jurnal Pasopati : Pengabdian Masyarakat dan Inovasi Pengembangan Teknologi International Journal on Livable Space Jurnal Riptek Eduvest - Journal of Universal Studies Journal of Civil Engineering and Vocational Education
Jati Utomo Dwi Hatmoko
Departemen Teknik Sipil, Fakultas Teknik, Universitas Diponegoro
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mechanical Engineering Neuroscience Social Sciences Transportation

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Case Study of Customer Satisfaction In A State-Owned Construction Companies Januadhistianto, Pradhito; Hatmoko, Jati Utomo Dwi; Sriyana, Sriyana
Eduvest - Journal of Universal Studies Vol. 4 No. 2 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i2.1043

Abstract

Customer satisfaction has been recognised by researchers as one of the main factors for the success of project. Customer satisfaction to build a loyal relationship between users and service providers is an interesting challenge. This study aims to provide information from literature regarding the on factors that affect customer satisfaction, and to determine the assessment of customer satisfaction with the performance of PT PP Persero Tbk, especially in the building division. The study from 28 literatures show that the quality of work and a professional team are the factors that most affect customer satisfaction. The results of the customer satisfaction assessment (CSS) of PT PP Persero Tbk state that the quality of human resources and interpersonal communication with customers is the most valued by customers in assessing project performance. These result prove that a professional team consisting of quality human resources is important in providing customer satisfaction. This research only focuses on subjective assessment methods applied to construction management to obtain customer satisfaction.
Mapping the Relationship Between Enterprise Risk and Project Risks at Construction Company Nurdiana, Asri; Wibowo, Mochammad Agung; Hatmoko, Jati Utomo Dwi
TEKNIK Vol 46, No 3 (2025): Juli 2025
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/teknik.v46i3.73603

Abstract

The construction industry is described as a project-based industry that inherently carries a wide range of risks. These risks are not only limited to projects but also extend to organizational or enterprise-level risks involving the company's directors, departments, and divisions. This study aims to examine the relationship between construction project risks and enterprise risks within construction companies. Specifically, it investigates how risks originating at the project level may influence or correlate with broader organizational risks, and vice versa. The research method involves analyzing secondary data, including project risk management reports and enterprise risk management documentation from construction firms. Through qualitative analysis, this study found a significant reciprocal relationship between project-level risks and company-level risks, which include the financial nature of the project risks, strategic risks, operational risks, and public & legal risks. These findings suggest that effective integration of project risk management (PRM) and enterprise risk management (ERM) is essential for enhancing overall risk resilience and organizational performance in the construction sector.
Co-Authors Adlina Kusumadewi Ahmad Hilmi Saifunuha Ainal Hamdah Aritonang Alif Fatoni Andreas Maruli Tua Nababan Antika Diah Cahyani Apsari Setiawati Ardhan Herdianto Ari Wibawa Budi Santosa Arif Hidayat Arif Hidayat ARIF HIDAYAT Arif Hidayat Arif Hidayat Asri Nurdiana, Asri Ayunda Dewi Ratih Tanjungsari Azalia, Nashwa Aziz Mudzakir Adiasa Bagus Hario Setiadji Beryl Adityanto Bima Iskandar dedy Ardiansyah Desi Marantika Dimas Kurniawan Prakoso Dony Yunianto Yunianto Evy Agustina Purba Ferry Hermawan Ferry Hermawan Firdaus, Naurah Raudhatul Fitrianto, Taufiq Frida Kistiani Frida Kistiani Frida Kristiani Geofanny Dominica Sihaloho Greecencia M. Limbong Hanintyo Hadiman Hasmi Nailul Hery Suliantoro Hizkia Kurniawan Tarigan Ilham Sahid Wismana Putra Indarto, Lukas Ris Islam Filardli, Abdullah Malik Islami, Rizky Citra Januadhistianto, Pradhito Jeni Pujiastuti Joko Yulianto Eko Warsito Khan, Naufal Sultan Azzam Khubab Basari Kristiani, Frida M. Agung Wibowo Marsinta Simamora Matias Roy Adi Wijaya, Matias Mayang Dhisyacitra Moammar Zachari Moch Bayu Erwinsyah Mochamad Agung Wibowo Mochamad Agung Wibowo Mochammad Agung Wibowo Moh Djaeni Monica Ade Kurnia B. Muhammad Agung Wibowo Muhammad Hanif Muhammad Yudha Albar Muhammad, Rizdian Arsyal Neno Ayu Luthfia Noviana Dwi Hastuti Praja, Wisnu Kurnia Prasetio, Riki Putri, Dita Mentari Raden Arya Pratistha Rakhma, Fajar Mega Rendra Yoga Pradipta Riqi Radian Khasani Riqi Radian Khasani Riqi Radian Khasani Riza Susanti Rizki Fatmawati Ronny Albar M Ruliana Febrianty S. Suripin Sarah Nur Eka Dini Satria Sentik Herman Merukh Satria, Gildam Setorini, Andhika Ajengtyas Sony Irawan Sri Sumarni Sriyana Sriyana Stefanus Catur Adi Prasetyo Stefanus Catur Adi Prasetyo Stefanus Catur Adi Prasetyo, Stefanus Catur Adi Supratomo, Ery Sutantiningrum, Kartika Hapsari Tanto Djoko Santoso Taqy, Muhammad Ravy Arkan Taufiq Lilo Adi Sucipto Titaley, Audysti Giacinta Uki Kusuma Herdiva Utama, Rahmana Pria Virginia Listiana Wahid, Sifa Nur Wibowo, Mochamad Agung Yoga A. Harsoyo Zein, Ahmad Rifqy