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All Journal Ilmu Administrasi Publik Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Phinisi Integration Review Jurnal Office CARADDE: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Learning Education and Counseling JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) International Journal of Educational Administration, Management, and Leadership Pinisi Business Administration Review Jurnal Administrasi Publik Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Pinisi: Journal of Teacher Proffesional Jurnal Aktor Journal of Social Sciences and Economics IJAE Jurnal Lamellong: Pengabdian Kepada Masyarakat Journal of Educational Development and Learning (JEDAL) Journal of Public Policy and Regional Government (JPPLG) International Journal of Public Policy and Bureaucracy Public Resource Innovation Management and Excellence (PRIME)
Haedar Akib
Universitas Negeri Makassar
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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The Influence of Frontliner Employee Performance on Customer Satisfaction at Bank Sulselbar Major Branch of Palopo City Nurhalisa Munawarah; Andi Aslinda; Aris Baharuddin; Haedar Akib; Risma Niswaty
Public Resource Innovation Management and Excellence February 2024 , Volume 1 Number 1
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This research examines the influence of Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City. The purpose of this study was to determine the performance of employees at the bank of sulselbar the main branch of the city of palopo, to find out customer satisfaction at the bank of sulselbar the main branch of the city of palopo, and to determine the effect of Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City. This research approach is quantitative. This research was carried outat the bank of sulselbar the main branch of the city of palopo. Sources of data in the study are customers at the main branch of the sulselbar bank in the city of palopoin december to january 2021. Data collection techniques in the form of observation, questionnaires (questionnaire), and documentation. Data analysis techniques in the form of validity test, reliability test, normality test, descriptive analysis, simple linear regression analysis, t test, correlation coefficient analysis, and analysis of the coefficient of determination. The results of the study indicate that the indicators used in each of these variables indicate where the employee's performance is in the very good category. Indicators on the customer satisfaction variable are in the very good category. Based on the correlation test, there is a strong/high relationship between the two variables. It can be concluded that there is an influence between Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City
The Effect Of Customer Experience And Service Quality On Consumer Satisfaction Users Of Maxim Transportation Services At Makassar City Musdalifa Marhabang; Haedar Akib; Didin Halim
Public Resource Innovation Management and Excellence February 2024 , Volume 1 Number 1
Publisher : Public Resource Innovation Management and Excellence

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This study aims to determine the description and influence of consumer experience and service quality either partially or simultaneously on consumer satisfaction of Maxim transportation service users in Makassar City. To achieve this goal, the researchers used indicators to measure these variables. The indicators of consumer experience variables include sensory experience, emotional experience, cognitive experience, physical experience and social experience. Indicators of service quality variables include physical evidence, reliability, responsiveness, assurance and empathy. The indicators of consumer satisfaction variables include re-purchase (re-purchase), creating word of mouth, creating a brand image, and creating purchasing decisions at the same company. The research method used is a quantitative method. The sample used is the sample formulated by Slovin as many as 100 respondents, with data collection namely documentation studies and questionnaires that are tested for validity and reliability. The data obtained were processed using data analysis and the help of SPSS version 25 program which consisted of classical assumption test, multiple linear regression analysis, t test, F test and coefficient of determination. The results showed that the variables of consumer experience and service quality had a significant effect partially or simultaneously on consumer satisfaction of Maxim transportation service users in Makassar City, this was shown based on the t test and F test. The results of the coefficient of determination test showed that consumer experience and service quality had an effect. by 55.5% of the consumer satisfaction of Maxim transportation service users in Makassar City.
The Effect of Easy and Security Perceptions On Interest In Using E-Money On Ovo Users In Somba Opu Sub-District Gadis Nurul Insani; Haedar Akib; Aris Baharuddin
Public Resource Innovation Management and Excellence November 2024, Volume 1 Number 3
Publisher : Public Resource Innovation Management and Excellence

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This study aims to determine the description and influence of Easy and Security Perceptions either partially or simultaneously On Interest In Using E-Money On OVO Users In Somba Opu Sub-District, Gowa District. The population of the research is OVO users in Somba Opu Sub-District, Gowa District. Determination the sample use is the sample formulated by Slovin with an error rate of ten percent, the number of sample obtained is as many as one hundred respondents. Data collection technique is questionnaires are tested for validity and reliability. The data obtained were processed using data analysis and the help of SPSS version twenty five program which of data normality test, multiple linear regression analysis, t test, F test and coefficient of determination. The results showed that the variables of Easy, Security Perceptions and Interest Using E-money in the good category. Variables of Easy and Security Perceptions had a significant effect partially or simultaneously On Interest In Using E-Money On OVO Users In Somba Opu Sub-District, Gowa District. This is based on the results of the t test and F test on the data obtained.
The Effect Of Online Shop The Level Of Product Sales In The Sengkang City Central Market, Tempe District, Wajo Regency Nurul Hidayat; Haedar Akib; Aris Baharuddin; Henni Zainal
Public Resource Innovation Management and Excellence November 2024, Volume 1 Number 3
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This study aims to find out how the influence of the Central Market of Sengkang City, Tempe District, Wajo Regency. This research uses quantitative research methods. Data collection techniques use are through observation, questionnaires and documentation. The research is a many as 77 traders at the Central Market of Sengkang City who have used an online shop to market product. The data obtained from research results were processed using data analysis and using the SPSS 25 application consisting of validity and reliability. Tebuk descriptive data analysisi and inferential statistical analysis. The results show that the indicators used in each of these variabels show that the online shop variabel and the level of sales at the Central Sengkang Market, Wajo Regency have a significant influence. Online shop with a strong sales level. And the coefitient of determination R test was obtained at 0,345 which means that the influence of the online shop on the level of product sales at the Sengkang Central Market, Wajo Regency, obtained value of 34,5%, while the remaining 65,5% was influenced by other factors.
Analysis of Procedures for Providing Working Capital Loans at the Head Office of PT. Bank Sulawesi Selatan & Sulawesi Barat Besse Sarifah; Haedar Akib; Herlina Sakawati
Public Resource Innovation Management and Excellence June 2025, Volume 2 Number 2
Publisher : Public Resource Innovation Management and Excellence

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Abstract

Analysis of Procedures for Providing Working Capital Loans at the Head Office of PT. Bank Sulawesi Selatan & Sulawesi Barat This research and writing aims to identify and explain: 1) Know the procedures for granting working capital loans at the Head Office of PT. Bank Sulselbar, 2) Knowing the supporting and inhibiting factors for granting working capital loans at the Head Office of PT. Sulselbar Bank. To achieve this goal, researchers used data collection techniques through observation, interviews, and documentation. The data that has been obtained from the research results are processed using descriptive qualitative where descriptive qualitative research is a formulation of the problem that guides research to explore or photograph social situations which will be thoroughly, broadly and in-depth examined to find out the Analysis of Procedures for Granting Working Capital Loans at the Head Office of PT . South Sulawesi & West Sulawesi Banks. Informants of this study amounted to 4 people. The research results show that: (1) PT. Bank Sulselbar in providing Working Capital Loans (KMK) goes through several stages, such as the debtor preparing application files, KTP, KK, Business Legality Files then checking B.I checking then, doing On The Spot (OTS), after that the credit decision stage which contains approval there will be the provision of working capital credit according to the application submitted, then the credit disbursement stage is notifying the prospective debtor that the KMK application has received approval or a decision on the date of disbursement, preparing a letter of acknowledgment of debt, filling out the KMK receipt, and signing the KMK disbursement agreement. (2) The determinant factors that influence the provision of working capital loans are supporting factors consisting of third party funds and the influence of CAR on credit. The inhibiting factors are ignorance of the flow and procedures by prospective creditors.
The Effect of Brand Image, Product Quality and Lifestyle on The Purchase Decision of Iphone Smartphones in Students of The Faculty of Social Sciences and Law, Makassar State University Siti Annisa Nur Rahmah; Haedar Akib; Muh. Rizal S
Public Resource Innovation Management and Excellence February 2026 , Volume 3 Number 1
Publisher : Public Resource Innovation Management and Excellence

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Abstract

Studi is examines the effect of brand image, product quality and lifestyle on purchasing decisions for iPhone brand smartphone products for students of the Faculty of Social Sciences and Law, Makassar State University partially and simultaneously. The purpose of this study was to determine the effect of brand image, product quality and lifestyle on purchasing decisions for iPhone brand smartphone products for students of the Faculty of Social Sciences and Law, State University of Makassar partially and simultaneously. This research approach is quantitative. This research was carried outinFaculty of Social Sciences and Law, Makassar State University. Respondents in the study werestudentFaculty of Social Sciences and Law, Makassar State University. Data collection techniques in the form of observation, questionnaires, and documentation. Data analysis techniques include statistical tests, validity tests, reliability tests, normality tests, descriptive analysis, multiple linear regression analysis, and analysis of the coefficient of determination.”Resultsiistudy“showing the effect of brand image on purchasing decisions, it was found that it did not have a contributing influence on purchasing decisions on students of the Faculty of Social Sciences and Law, Makassar State University. The effect of product quality on purchasing decisions, it was found that it had a significant influence on purchasing decisions for iPhone products for students of the Faculty of Social Sciences and Law, Makassar State University. The effect of lifestyle on purchasing decisions, it was found that it had a significant influence on purchasing decisions for iPhone products for students of the Faculty of Social Sciences and Law, Makassar State University. The influence of brand image, product quality, and lifestyle on purchasing decisions,”
Tax Governance Using Mobile Payment Online System In Gowa Regency Muhammad Taufiq Sinaruddin; Haedar Akib; Ismail
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/5q20fd89

Abstract

This study aims to describe and analyze regional tax governance through the implementation of Mobile Payment Online System (MPOS) in Gowa Regency, as well as identify the causes of the lack of optimal management of regional taxes, especially restaurant taxes. In addition, this study examines strategic solutions that can be implemented by local governments to increase the effectiveness of tax governance and encourage taxpayer compliance. The research uses a qualitative method with a qualitative descriptive approach. Data collection techniques are carried out through observation, in-depth interviews with relevant informants, and documentation from various official sources. Data analysis is carried out through the process of data collection, condensation, data presentation, and verification to draw valid conclusions. The validity of the data was tested through source triangulation and time triangulation. The results of the study show that the accountability aspect of the Gowa Regency Bapenda is reflected in the disclosure of public information through various digital platforms and official communication media used to support the implementation of MPOS. Transparency is seen through the provision of tax revenue data that can be accessed openly and in real time, thus providing space for the public to monitor the development of regional tax revenues. However, the participation of Bapenda and taxpayers is still not optimal. This can be seen from the low awareness and compliance of some people in fulfilling their tax obligations, as well as the lack of active interaction between local governments and business actors. The collaboration aspect shows that there is cross-sector cooperation between local governments, business actors, and technology providers, although the implementation is not yet fully effective. The conclusions of this study were found to include uneven socialization, the length of time it takes to repair damaged MPOS devices, and weak field supervision. Therefore, a comprehensive strategy is needed in the form of intensifying socialization, improving the quality of supervision, improving the device maintenance system, and enforcing stricter sanctions to increase taxpayer compliance.
The Influence of Teacher Interaction Patterns in Learning on Student Learning Motivation in the Office Management and Business Services Department of YAPMI Makassar Vocational School Kyky Amalia; Haedar Akib; Sirajuddin Saleh
International Journal of Administration and Education (IJAE) Volume 3, Number 1, 2026
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/ebphdq11

Abstract

This study aims to identify the interaction patterns of teachers in the Office Management and Business Services department at SMK YAPMI Makassar and their influence on student learning motivation. This study is quantitative with a focus on two main variables, namely teacher interaction patterns and student learning motivation. A questionnaire consisting of two main parts, namely teacher interaction patterns in education and student learning motivation, was used to collect data. The results of the study indicate that there is a positive relationship between teacher interaction patterns and student learning motivation at SMK YAPMI Makassar. However, this relationship is relatively weak with a correlation coefficient value close to zero, namely r squared of 0.088. This means that only 8.8% of the variation in the dependent variable (student learning motivation) can be explained by teacher interaction patterns, while 91.2% of the dependence is influenced by other factors not included in this study. The level of student learning motivation at SMK YAPMI Makassar is classified as excellent, with a percentage reaching 82.93%. Student learning motivation is measured through three main indicators: (1) persistence in completing tasks, (2) persistence in facing challenges during the learning process, and (3) the ability to express and defend opinions actively during the learning process. These findings indicate that teacher interaction is not the only determining factor, but it still plays an important role in shaping student learning motivation. Therefore, improving the quality of interaction between teachers and students needs to receive more attention in an effort to improve learning outcomes and active student participation in class. This study also opens up opportunities for further research that can explore other factors that influence student learning motivation more comprehensively, such as classroom environment, teaching methods, and peer interactions.
Analysis of the Factors Influencing MSMEs’ Decisions in Using QRIS Payment Facilities (Study on MSMEs at the Courtyard of the Darussalam Grand Mosque, Soppeng Regency) Muhammad Luthfi Siraj; Febriana Harsono; Haedar Akib
Public Resource Innovation Management and Excellence June 2026, Volume 3 Number 2
Publisher : Public Resource Innovation Management and Excellence

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69712/prime.v3i2.69

Abstract

This study aims to analyze the factors influencing the decisions of Micro, Small, and Medium Enterprises (MSMEs) in using the Quick Response Code Indonesian Standard (QRIS) payment facility among MSMEs located at the courtyard of the Darussalam Grand Mosque, Soppeng Regency. This research employed a qualitative approach with data collection techniques consisting of observation, interviews, and documentation. The data were analyzed using the interactive analysis model proposed by Miles, Huberman, and Saldaña, which includes data reduction, data presentation, and conclusion drawing. The results of the study indicate that perceived ease of use is one of the primary considerations influencing MSMEs in deciding to adopt QRIS, as the payment system is considered simple, practical, and easy to use in transaction processes. In addition, QRIS provides benefits in facilitating cashless transactions and offering alternative payment methods for consumers. However, several MSME actors still choose not to use QRIS due to perceived risks, such as concerns regarding errors in using digital technology and the persistence of consumer habits that still predominantly rely on cash transactions. Therefore, increasing socialization and understanding regarding the use of QRIS is necessary to encourage the adoption of digital payment systems among MSMEs.
Effectiveness of Implementation of Office Spatial Principles in the Education and Culture Office of Pangkajene Regency and Islands Haedar Akib; Andi Ditha Arianasari; Sitti Hardiyanti Arhas
Journal of Public Policy and Local Government (JPPLG) Volume 1, Issue 1, March 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/z5d4j460

Abstract

Spatial planning has an important role in improving the effectiveness of employee work, so that the process of employee work flow can run smoothly and well, an effective office space arrangement is needed. This study aims to find out how the application of office spatial principles in the Education and Culture Office of Pangkajene Regency and Islands and what are the supporting and inhibiting factors of office layout in the Education and Culture Office of Pangkajene Regency and Islands. The type of research used was qualitative descriptive and data collection techniques, namely observation, interviews and documentation with five informants, namely employees of the Education and Culture Office. The results showed that the indicators used were effective. The intended indicator is that the shortest distance principle is quite effective due to the placement of facilities, only a few rooms still need to be fixed or arranged properly. The principle of the work series is classified as effective because the placement of office equipment and each flow of workers has met the requirements of Standard Operating Procedures (SOP), where all work activities start from the field of integrated services, so that work can be done effectively and efficiently. The principle of using all parts of the room is quite effective because the existing room has been fully used according to the field and tree tasks and their functions. The principle of changing the composition of the workplace is classified as ineffective because there are informants stating that there is no need for changes in the arrangement because the available space is sufficient. The principle of integration of activities is classified as effective because  spatial planning and equipment have unified each division. The principle of security and job satisfaction is classified as effective because it has been fulfilled in terms of spatial planning and office equipment is good at making employees comfortable, safe, and has met employee satisfaction.
Co-Authors A. Amiruddin Tawe A. Octamaya Tenri Awaru Abdul Muin Hafied Ahmad Wahidiyat Haedar Alimas Jonsa Ananda Saputri Andi Caesar To Taddampali Andi Cudai Nur Andi Ditha Arianasari Andi Fitiah Andi Lisna B Andi Muh. Yusril Haris Andi Tenri Fani Andriani Andriani Angga Saputra Kanisius Aris Baharuddin Ariskah Karmilah Aslinda Aslinda Asriani Asriani Asrul Safa Azmi Syauki Syarif Baharuddin Baharuddin Besse Sarifah Bunga Rani Chalid Imran Musa Faizah Khaeruddin Fatimah Akbal Febriana Harsono Feby Triadi Firda Amanda Wulandari Firman Umar Fitri Sari Untung Fitriani S Gadis Nurul Insani Haerul . Hamdan . Hamsu Abdul Gani Haryati haryati Henni Zainal HERI TAHIR Herlina Sakawati Herlinda Herlinda Herman Hesty Rosita Husain Syam Indah Sari Intan Maharani Isgunandar Isgunandar Iskharul Haq Ismail Ismail Jamaluddin Jamaluddin Jamaluddin Jamaluddin Juliani Karaeng Kassim Thukiman Khusnul Hatimah Kyky Amalia Maranti Maranti Maya Kasmita Meisya Luna Assyura Miftahul Rahmat Miftahul Rahmat Rauf Muh Amin Muh Guntur Muh Nasrullah, Muh Muh. Darwis Muh. Fadlan Muh. Nasrullah Muh. Resky Febriyanto Zul Fadli Mustafa Muhammad Fadli Muhammad Guntur Muhammad Luthfi Siraj Muhammad Rusdi Muhammad Syukur Muhammad Taufiq Sinaruddin Musdalifa Marhabang Nasaruddin H Nasaruddin Hasyim Nasaruddin Hasyim Nasir Nasir Nasir Nasir Nawir Rahman Nelly Agustina Nining Angraeni Ningsih Nur Amalia Ramdlani Azis Nur Rezky Amalia Nurafni Ayu Lestari Amrul Nurfadillah Guntur Nurhalisa Munawarah Nurhasni Muis Nurul Hidayat Pirda Pirda Putri Abadi Handayani Qalby Afif Rahim, Abd Rahmatullah Raodatul Jannah Rifani Sri Wahyuni Rifdan . Risma Niswati Risma Niswaty Riswan Abdullah Rivai, Andi Muhammad Rosa Anjani Rudi Salam S, Muh. Rizal Sahabuddin Sahabuddin Shofian Shofian Sirajuddin Saleh Siti Annisa Nur Rahmah Sitti Hardiyanti Arhas Suci Nur Islam Suharti Suharti Sulfiani Sulfiani Sumiati Sumiati Suprianto Suprianto Syakib Arsalam Syamsul Syarifuddin H M Syarifuddin Syarifuddin Umar Sugeng Hariyono Wahyuni Perdani Cindykiawan