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All Journal Ilmu Administrasi Publik Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Phinisi Integration Review Jurnal Office CARADDE: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Learning Education and Counseling JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) PINISI Discretion Review International Journal of Educational Administration, Management, and Leadership Pinisi Business Administration Review Jurnal Ad'ministrare Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Pinisi: Journal of Teacher Proffesional Jurnal Aktor Journal of Social Sciences and Economic IJAE Jurnal Lamellong: Pengabdian Kepada Masyarakat Journal of Educational Development and Learning (JEDAL) Journal of Public Policy and Regional Government (JPPLG)
Haedar Akib
Universitas Negeri Makassar
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Work Motivation and Employee Performance at the Department of Manpower Office in Makassar City Firda Amanda Wulandari; Herlina Sakawati; Haedar Akib
Jurnal Aktor Vol 2, No 3 (2023): June
Publisher : Universitas Negeri Makassar

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Abstract

This research aims to determine the quality of service for claim participants of the social security organizers of employment in the BPJS Ketenagakerjaan office in Makassar City. This research uses a qualitative approach and employs descriptive research design. Data collection is conducted through field observations, interviews, and documentation. The data analysis techniques used are data collection, data condensation, data presentation, and drawing conclusions. The results of this research indicate that the service for claim participants of the social security organizers of employment can be seen from five indicators of service quality: 1) Tangibles (Physical Evidence) are good, 2) Reliability is not yet well-implemented, 3) Responsiveness is good, 4) Assurance is well-implemented, and 5) Empathy is well-implemented. Based on the research results, four out of five indicators of service quality have been well-implemented and meet the standards of service quality.
Quality of Population Administration Services at Pangkajene Village, Maritengngae District Sidenreng Rappang Regency Muh. Fadlan; Andi Cudai Nur; Haedar Akib
Jurnal Aktor Vol 1, No 2 (2022): February
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the Quality of Population Administration Services in Pangkajene Village, Maritengngae District, Sidenreng Rappang Regency in the process of making a cover letter for making an ID card as measured by indicators Tangible, Reliable, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, Understanding The Customer. This type of research is descriptive qualitative with data collection techniques were carried out by means of observation, interviews, and documentation. The validity of the data is checked through triangulation. The data analysis technique used data reduction, data presentation, and drawing conclusions. The results of this study indicate that all the dimensions used to measure the Quality of Population Administration Services in Pangkajene Village, Maritengngae District, Sidenreng Rappang Regency, have almost run optimally, it takes a high concentration in providing services in this case population administration, so the people are satisfied with the services provided.
The Influence of Perum Damri Service Quality On Customer Satisfaction In Makassar City Risma Niswaty; Andiny Mulya Lestari; Haedar Akib
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.55980

Abstract

The objectives of the research in this title are: 1), To analyze how much service quality at Perum Damri Makassar City is, 2) To analyze how much customer satisfaction Perum Damri Makassar City has, and, 3) To analyze how much influence Perum Damri service quality has on customer satisfaction in Makassar City. The type of research used is quantitative. The population of this study is users of Damri transportation services in Makassar City in 2020-2022 with a total of 1740 people. The research sample consisted of 174 people. The data collection techniques for this research are observation, questionnaires, and documentation. The data analysis used is multiple linear regression. The results of the research showed that processing the data for each respondent's answers resulted in 62% uncertain answers. The first problem formulation shows the results that the service quality of Perum Damri in Makassar City can influence the service benchmark (X) of Perum Damri in Makassar City. The second problem formulation shows that the affirmative answer reaches 55% of the benchmarks used, thus affecting customer satisfaction regarding interest in using Damri Makassar City transportation services. Meanwhile, the third problem formulation shows that the independent sample T-test output obtained a Sig-(2-tailed) value of 0.000 < 0.05, so it is in accordance with the basis for decision-making in the independent sample T-test, which concludes that there is a difference. Making decisions based on the Fcount and Ftable output values above, obtained an Fcount value of 0.071.
Ambiguity in the Policy Implementation of the No-Smoking Area: Evidence from Indonesia Abdul Muin Hafied; Husain Syam; Hamsu Abdul Gani; Haedar Akib; Rifdan Rifdan
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.63634

Abstract

The ambiguity in the implementation of the No-Smoking Area (NOSAR) public policy is a topic of discussion among people occasionally, along with the underlying perspective of its users (smokers). This article explains the implementation of the NOSAR policy. Qualitative research methods with a phenomenological approach were used to reveal the meaning behind the facts of implementer and smoker behavior. The data collection technique is through observation at the locus where markers or writing are placed that inform about the prohibition of smoking. Apart from that, in-depth interview techniques were used with informants, both policy implementers and active smokers and passive smokers, while exploring documents regarding regulations regarding NOSAR in Bekasi City Government agencies, Indonesia. The data analysis follows an interactive model: data collection, condensation, data presentation, and verification/conclusion. The results of the research found that the implementation of the NOSAR policy in the City of Bekasi has been implemented effectively. However, there are still various obstacles found in the context of its implementation, including a lack of proportional human resources and funds for implementing regional regulations, a lack of coordination between agency leaders and employees, the implementation of trials Justice for NOSAR violators is limited to giving verbal warnings and no administrative sanctions have been given, so that violations of the rules in the NOSAR are still often found.
Analysis of Service Quality at Regional Drinking Water Companies Haedar Akib; Herlinda Herlinda; Herman Herman
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.63275

Abstract

Public services, especially in the provision of clean water, require the principles of excellent service that is easy, cheap, friendly, accountable, precise and orderly. Continuous evaluation is necessary to ensure good service. This research aims to examine how to analyze service quality at the Regional Drinking Water Company in Tallo District, Makassar City. This type of research is qualitative using a descriptive approach. Data collection techniques were carried out by means of observation, interviews and documentation. The data analysis technique used consists of data condensation, data presentation and drawing conclusions. The research results show that the quality of service at the Regional Drinking Water Company in Tallo District, Makassar City can be determined from the timeliness of service, accuracy of service, politeness and friendliness, ease of obtaining service, comfort in obtaining service, service support attributes. Meanwhile, factors that influence the quality of service at the regional drinking water company in Tallo sub-district, Makassar City include: employee friendliness is considered to be still not good, parking is still haphazardly parked and the layout of the building is fairly complicated. The novelty of this research is that researchers can make a more significant contribution to understanding and improving the quality of PDAM services in Tallo subdistrict, Makassar City.
Bare Base Concept as Alternative Strategies Dealing with Threats in the Air Territory of the Unitary State of the Republic of Indonesia Umar Sugeng Hariyono; Haedar Akib; Rifdan Rifdan
Jurnal Ilmiah Ilmu Administrasi Publik Vol 8, No 1 (2018)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (385.673 KB) | DOI: 10.26858/jiap.v8i1.2478

Abstract

The strength of the main weaponry system tools (Alutsista) or defense equipment owned by the Indonesian National Army (TNI), Air Force (AU) is still minimal and has not met the Minimum Strength (Minimum Essence of Force/MEF). TNI AU Alutsista in the form of aircraft, radar, missiles and cannons is used to carry out its duties in upholding the law and maintaining security in airspace national jurisdictions in accordance with the provisions of national law and international law which have been ratified from potential threats, especially threats from other countries through the air media. This study aims to provide an overview of the application of Bare Base Concept (BBC) as an alternative strategy of the Indonesian Air Force in dealing with threats in the Unitary State of the Republic of Indonesia (NKRI) airspace, using normative research methods, which is done by researching library materials or based on secondary data. The results showed that the BBC was one of the alternative strategies of the Indonesian Air Force that was effectively applied in dealing with threats in the Republic of Indonesia airspace. BBC is a concept of airbase preparation with the support of facilities and minimum guarding, which can be intensified at any time so that it can support optimal air operations.
IMPLEMENTASI KEBIJAKAN PROGRAM MAKASSAR TIDAK RANTASA (MTR) DI KOTA MAKASSAR Haerul .; Haedar Akib; Hamdan .
Jurnal Ilmiah Ilmu Administrasi Publik Vol 6, No 2 (2016)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (341.247 KB) | DOI: 10.26858/jiap.v6i2.2477

Abstract

Penelitian ini dimaksud untuk mengkaji implementasi kebijakan Program Makassar Tidak Rantasa (MTR). Jenis Penelitian ini adalah penelitian kualitatif dan yang menjadi informan yaitu Walikota Makassar, Sekretaris Daerah Kota Makassar, Seksi Penyuluhan dan Pembinaan Teknik, Koordinator Kebersihan Kecamatan Tamalate, Kasubid Evaluasi PSDA dan Lingkungan Hidup, Koordinator Bank Sampah, Lurah Manuruki, Lurah Maccini Sombala, Petugas Kebersihan dan masyarakat. Data dikumpulkan melalui observasi, wawancara, dan dokumentasi. Teknik analisis data dilakukan dengan analisis deskriptif kualitatif yaitu reduksi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Hasil penelitian menunjukkan bahwa pelakasanaan Program Makassar Tidak Rantasa (MTR) sudah memberikan perubahan pola kehidupan masyarakat Kota Makassar Khususnya di Kecamatan Tamalate dengan adanya Program Bank Sampah, Gerakan LISA, dan Gerakan LONGGAR, namun perubahan itu belum dimaksimalkan. Rekomendasi dari Penelitian ini diwajibkan kepada seluruh pegawai Kota Makassar menjadi nasabah Bank Sampah Unit dan gerakan LISA harus dibudayakan dimanapun kita berada serta pemerintah diharapkan mengadakan perlombaan LOGGAR antar kelurahan/kecamatan 3 bulan sekali. Kata Kunci: Implementasi, Kebijakan dan Program MTR  
Digital-Based Population Service Innovation Haedar Akib; Syamsiar Syamsiar; Didin Halim; Aris Baharuddin; Alimas Jonsa
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.62668

Abstract

In the current VUCA (Volatility, Uncertainty, Complexity, Ambiguity) era, innovation in digital-based public services at the Population and Civil Registry Service (Disdukcapil) is a necessity because it supports increasing the efficiency and effectiveness of services and provides easy access for the public. The article resulting from this research explains the effectiveness of digital-based public service innovations that have been implemented at the Polewali Mandar District Dukcapil Office in improving service quality. The type of research used is qualitative with a case study approach to describe, analyze, and explain innovation at the research locus. Data, information, and knowledge were collected using observation, interview, and documentation techniques. The data was analyzed following the interactive model stages which include data collection, data condensation, data presentation, and conclusion drawing/verification. The research results show that the Population and Civil Registry Service in Polewali Mandar Regency implements digital-based public service innovations effectively because they are consistent with the demands and needs of the service user community. Systematic steps such as monitoring, evaluation, outreach, and analysis of service user satisfaction have also been carried out effectively and regularly to improve understanding and quality of services. Based on government commitment, community acceptance, and the selection of appropriate technology, this population's public service innovation can provide maximum benefits for all interested parties.
Pengaruh Pelatihan dan Kompetensi Kerja terhadap Kinerja Karyawan PT. Sinar Galesong Mandiri (Studi pada Karyawan PT. Sinar Galesong Mandiri Makassar) Fitriani S; Haedar Akib; Aris Baharuddin; Aslinda Aslinda; Fatimah Akbal
Jurnal Administrasi Bisnis Vol 3, No 2 (2024): Mei
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v3i4.61112

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh pelatihan dan kompetensi kerja terhadap kinerja karyawan PT. Sinar Galesong Mandiri Makassar. Penelitian ini menggunakan metode kuantitatif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, kuesioner/angket dan dokumentasi. Sampel yang digunakan dalam penelitian ini adalah seluruh jumlah populasi yaitu sebanyak 82 karyawan. Pendekatan yang dilakukan adalah pendekatan kuantitatif. Data yang diperoleh dari hasil penelitian ini menggunakan analisis data dan aplikasi SPSS tediri dari uji validitas dan uji normalitas. Teknik analisis data deskriptif dan statistik inferensial. Berdasarkan hasil penelitian yang diperoleh dari analisis deskriptif bahwa variabel pelatihan berada kategori sangat baik dengan indikator yang mendukung yaitu tujuan dan sasaran para pelatih materi metode serta peserta pelatihan. Kompetensi kerja berada pada kategori sangat baik, sebagian besar memilih kategori setuju pada indikator motivasi sifat citra diri keahlian serta pengetahuan. Untuk variabel kinerja karyawan berdasarkan hasil uji F bahwa nilai Fhitung lebih besar dari Ftabel yang artinya pelatihan dan kompetensi kerja berpengaruh terhadap kinerja karyawan pada PT. Sinar Galesong Mandiri Makassar.
Pengaruh Customer Relationship Management terhadap Loyalitas Nasabah PT. Bank Rakyat Indonesia TBK. Sorowako Kabupaten Luwu Timur Rosa Anjani; Haedar Akib; Aris Baharuddin; Faizah Khaeruddin; Nurhasni Muis
Jurnal Administrasi Bisnis Vol 3, No 3 (2024): September
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v3i3.65736

Abstract

Penelitian ini mengkaji tentang pengaruh Customer Relationship Management Terhadap Loyalitas Nasabah PT. Bank Rakyat Indonesia Tbk. Sorowako, Kabupaten Luwu Timur. Tujuan penelitian ini adalah untuk mengetahui gambaran customer relationship management pada PT. Bank Rakyat Indonesia Tbk. Sorowako, Kabupaten Luwu Timur, untuk mengetahui loyalitas nasabah pada PT. Bank Rakyat Indonesia Tbk. Sorowako, Kabupaten Luwu Timur, dan untuk mengetahui pengaruh pengaruh customer relationship management terhadap loyalitas nasabah PT. Bank Rakyat Indonesia Tbk. Sorowako Kabupaten Luwu Timur. Pendekatan penelitian ini adalah kuantitatif. Penelitian ini dilaksanakan di PT. Bank Rakyat Indonesia Tbk. Sorowako, Kabupaten Luwu Timur. Sumber data dalam penelitian adalah nasabah pada PT. Bank Rakyat Indonesia Tbk. Sorowako, Kabupaten Luwu Timur pada bulan maret sampai april 2022. Teknik pengumpulan data berupa observasi, kuesioner (angket) dan wawancara. Teknik analisis data berupa uji validitas, uji reliabilitas, uji normalitas, analisis deskriptif, analisis regresi linier sederhana, analisis koefisien korelasi, dan analisis koefisien determinasi. Hasil penelitian menunjukkan bahwa indikator yang digunakan pada setiap variabel tersebut menunjukkan dimana customer relationship management berada pada kategori sangat baik. Indikator pada variabel loyalitas nasabah berada pada kategori baik. Berdasarkan uji korelasi terjadi hubungan yang kuat diantara kedua variabel tersebut. Dapat disimpulkan bahwa terdapat pengaruh antara Customer Relationship Management Terhadap Loyalitas Nasabah PT. Bank Rakyat Indonesia Tbk. Sorowako Kabupaten Luwu Timur.Kata Kunci: Customer Relationship Management, Loyalitas Nasabah
Co-Authors A. Amiruddin Tawe A. Octamaya Tenri Awaru Abdul Muin Hafied Ahmad Wahidiyat Haedar Alimas Jonsa Ananda Saputri Andi Caesar To Taddampali Andi Cudai Nur Andi Ditha Arianasari Andi Lisna B Andi Muh. Yusril Haris Andi Tenri Fani Andiny Mulya Lestari Andriani Andriani Aris Baharuddin Ariskah Karmilah Aslinda Aslinda Asrul Safa Baharuddin Baharuddin Bunga Rani Chalid Imran Musa Faizah Khaeruddin Fatimah Akbal Feby Triadi Firda Amanda Wulandari Firman Umar Fitri Sari Untung Fitriani S Haerul . Hamdan . Hamsu Abdul Gani Haryati haryati HERI TAHIR Herlina Sakawati Herlinda Herlinda Herman Hesty Rosita Husain Syam Indah Sari Intan Maharani Isgunandar Isgunandar Jamaluddin Jamaluddin Jamaluddin Jamaluddin Kassim Thukiman Khusnul Hatimah Maranti Maranti Miftahul Rahmat Miftahul Rahmat Rauf Muh Amin Muh Guntur Muh Nasrullah, Muh Muh. Darwis Muh. Fadlan Muh. Nasrullah Muh. Resky Febriyanto Zul Fadli Mustafa Muhammad Fadli Muhammad Guntur Muhammad Rusdi Muhammad Syukur Nasaruddin H Nasaruddin Hasyim Nasir Nasir Nelly Agustina Nining Angraeni Ningsih Nur Amalia Ramdlani Azis Nur Rezky Amalia Nurafni Ayu Lestari Amrul Nurfadillah Guntur Nurhasni Muis Pirda Pirda Putri Abadi Handayani Qalby Afif Rahim, Abd Rahman, Nawir Rahmatullah Raodatul Jannah Rifani Sri Wahyuni Rifdan . Risma Niswati Risma Niswaty Riswan Abdullah Rosa Anjani S, Muh. Rizal Sahabuddin Sahabuddin Shofian Shofian Sirajuddin Saleh Sitti Hardiyanti Arhas Suharti Suharti Sulfiani Sulfiani Sumiati Sumiati Suprianto Suprianto Syamsul Syarifuddin H M Umar Sugeng Hariyono Wahyuni Perdani Cindykiawan