Article Per Year (5 Year)
p-Index From 2021 - 2026
6.111
P-Index
This Author published in this journals
All Journal JDM Jurnal Manajemen Terapan dan Keuangan Jurnal Ilmiah Universitas Batanghari Jambi EKONOMIS : Journal of Economics and Business International Journal of Supply Chain Management Jurnal Ilmiah Dikdaya JURNAL INOVASI EDUKASI Jurnal Ekonomi Manajemen Sistem Informasi SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Studi Ilmu Manajemen dan Organisasi Jurnal Impresi Indonesia Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Jurnal Karya Abdi Masyarakat Journal of Business Studies and Management Review EJOIN : Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research Jurnal Pengabdian Masyarakat Pinang Masak NAJAHA IQTISHOD : Journal of Islamic Economic and Finance Jurnal Penelitian Pendidikan Indonesia Fundamental and Applied Management Journal
Sigit Indrawijaya
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Transportation Other

Published : 60 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Fundamental and Applied Management Journal

 1 
How New Public Management Drives Service Performance: The Mediating Roles of Servant Leadership and Leadership Behaviour Dimensions Herman; Amin, Shofia; Indrawijaya, Sigit; Rosita, Sry
Fundamental and Applied Management Journal Vol. 4 No. 1 (2026): Fundamental and Applied Management Journal
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i1.639

Abstract

New Public Management (NPM) has been widely adopted to improve public sector performance through efficiency, accountability, and performance-based management. However, the success of such reforms depends not only on managerial systems but also on leadership mechanisms that translate reform principles into service outcomes. This study aims to examine the effect of NPM on service performance through the mediating roles of servant leadership, task-oriented behaviour, relations-oriented behaviour, and change-oriented behaviour. This study employed a quantitative explanatory design using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 200 civil servants working in local government organizations in Jambi Province, Indonesia, through a structured questionnaire. The measurement and structural models were evaluated using SmartPLS 4.0. The findings show that NPM has a significant positive effect on servant leadership as well as on task-oriented, relations-oriented, and change-oriented behaviours. NPM also has a direct positive effect on service performance. Among the proposed mediators, only servant leadership has a significant positive effect on service performance and significantly mediates the relationship between NPM and service performance. In contrast, task-oriented, relations-oriented, and change-oriented behaviours do not show significant effects on service performance and do not mediate the relationship. These findings indicate that the effectiveness of NPM reforms is strongly influenced by value-based leadership rather than by behavioural dimensions alone. This study contributes to the public administration literature by offering a multidimensional mediation model and demonstrating that servant leadership is a more decisive mechanism in translating managerial reforms into improved service performance.
Co-Authors . NIKMATURROHMAH . ROSIFILAYANTI . WIDAYANTI Ade Octavia Ade Octavia Agus Solikhin, Agus Ahmad Sobirin Ajizah, Nur Amelia, Mellisa Aminuyati Anggraeni, Joli Anjastanara Pasae ARBET IRAWAN NASUTION Asep Machpudin Asrini Asrini Bado, Abdunmumin Bestina Sri Juniar Candra Mustika Dahmiri Dawam Suprayogi Deldi Abdilah Deva Budyawan DianMala Fithriani Aira Dwiyatma, Rahman Edward Edward Edward Edward Eka Purnama Enjanita, Sanci erida erida Fajri, Irham Fitri, Lucky Enggraini Fitriaty, Fitriaty Frans A. Herman Herman Indrianawati Usman Jabbar, Raden Abdul Johannes johannes johannes Kiki Widyasari Laras Wati Lucky Enggraini Fitri Lutfi M. Jihadi Mohammad Ihsan Mufaddhal, Zaidan Muhammad Arif Muhammad Fadly Hasibuan Muraddin, Zulkifli musnaini musnaini Musnaini Musnaini Novita Ekasari Novita Sari Nur Ajizah Nurida Isnaeni Octora, Shinta Putra, Faris Mahadika Putri, Dina Fidella Rado Permata Rahmadi, Alfa Reza Revia Setiani Ridhwan Ridhwan Ridhwan Ridhwan, Ridhwan Rista Aldilla Syafri Rista Aldilla Syafri Rosif Rohman Roziani, Riza Semi Semi Shofia Amin Siregar, Ade Perdana Sry Rosita Suhartini, Sugih Sutopo, Tri Syahmardi Yacub Syaifudin, Alfi Tialonawarmi, Feny Tona Aurora Lubis Utomo, Pradita Eko Prasetyo W, Chandra Wijaya. Wati, Ayu Ulya Yacub, Syahmardi YENI EVRIANI Yudi Yudi Yuzerizal Yuzerizal Zamzami Zamzami Zamzami Zamzami Zuhri, Almuluk Fajar Zulfina Adriani Zulkifli Muraddin