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All Journal NOTARIUS MATEMATIKA Media Wisata Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Bulletin Ganaya: Jurnal Ilmu Sosial dan Humaniora Majalah Ilmiah Pengkajian Industri Ideas: Jurnal Pendidikan, Sosial dan Budaya Aksen : Journal of Design and Creative Industry Jurnal Pengabdian Dharma Bakti Respati Kepariwisataan: Jurnal Ilmiah SABBHATA YATRA : Jurnal Pariwisata dan Budaya Jurnal Abdimas Kartika Wijayakusuma Automotive Experiences Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat
Novi Irawati
Jurusan Matematika FMIPA Universitas Diponegoro Semarang
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Journal : Jurnal Bulletin

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ANALISIS POLA KEPUASAN PENGUNJUNG TERHADAP DAYA TARIK WISATA TAMAN SARI YOGYAKARTA DENGAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Irawati, Novi; Wahyuni, Sri
Jurnal Bulletin Vol 17, No 1 (2019): April 2019
Publisher : Buletin Ekonomi Manajemen, Ekonomi Pembangunan, Akuntansi

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Abstract

Visitor Satisfaction is a comparison between the performance expected by the customer compared to the actual performance in the field. When actual performance is higher than customer expectations, the customer feels satisfied and vice versa. The purpose of this study is to determine the performance of managers in providing good service to tourists and measuring customer satisfaction to the services provided while in Taman Sari Yogyakarta Tourism Object, by knowing the quality of performance of officers or managers in providing services to tourists are expected to be able to make improvements and evaluation of the management of servants so that the object of Taman Sari Cultural Tourism can be a tourist attraction that is in demand by tourists not only because of its tourist attraction but because of the quality of the servants who are good to tourists.
Co-Authors Ahmad Sobari, Haris Amin Kiswantoro Ansori, Irfan Ardhanareswari, Emma Asep Syaiful Bahri, Asep Syaiful Athar, Nathan Baluk, Maria Avilla Golu Deskarina, Rekta Dwi Budi Santoso Edhy Sutanta (Jurusan Teknik Informatika IST AKPRIND Yogyakarta) Eko Sugiarto Evrita Lusiana Utari, Evrita Lusiana Fiantika, Thiya Fitri, Hastiya Annisa Hendratono, Tonny Ikhwan Mustiadi Karmiadji, Djoko Wahyu Mardiana, Tetty Sulastri Mardiana, Tetty Sulastry Meiana Maulida Hikmawati Mutharuddin, Mutharuddin Ngasifudin, Ngasifudin Nugroho, Sinung Nur Rohman Nuraisya, Nissa Prakoso, Aditha Agung Prakoso, Aditha Agung Prasetyo, Hendi Pratiwi, Nindy Nadia Pribudi, Anggarani Priyanto, Sabda Elisa Putu Susastriawan, Anak Agung Rahafuna, Muhammad Zumar Rando, Ayustina Silvia Rizki Makiya, Kiki Robertus Heri Sulistyo Utomo Rosyidi, M. Saputra, Yova Febrian Sari, Vivin Dewita Satriawati, Zahrotun Siregar, Nurul Aldha Mauliddina Slamet Hani, Slamet Sri Wahyuni Subaryata, Subaryata Sugiarto S Susanto, Dwiyono Rudi Tosofu, Irwan Waskito, Dwitya Harits Widodo, Janu Putra Tri Cahyo Yuliana Pinaringsih Kristiutami Zumar Rahafuna, Muhammad