Article Per Year (5 Year)
p-Index From 2021 - 2026
2.844
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Humaniora DERIVATIF Management Studies and Entrepreneurship Journal (MSEJ) Budimas : Jurnal Pengabdian Masyarakat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Media Ekonomi Jurnal Pengabdian Masyarakat Sains dan Teknologi Jurnal Pengabdian Masyarakat Nusantara Cakrawala: Jurnal Pengabdian Masyarakat Global Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Arini Hidayah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Pengaruh Persepsi Harga, Kualitas Pelayanan dan Lokasi Terhadap Kepuasan Pelanggan di Bengkel Body Repair CK Motor Purbalingga Ragil Danu Saputra; Arini Hidayah; M Agung Miftahudin; Maulida Nurul Innayah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4689

Abstract

The purpose of this study is to analyze the impact of price perception, service quality, and location on customer satisfaction at CK Motor Body Repair Workshop in Purbalingga. This research employs a quantitative approach with a questionnaire as the primary data collection tool. The sample consists of 113 customers of CK Motor Body Repair Workshop in Purbalingga, selected using purposive sampling with the criteria: 1) having used the services of CK Motor Body Repair Workshop at least twice, and 2) having an income. Data analysis was performed using multiple linear regression techniques with SPSS version 25. The findings indicate that 1) price perception has a positive and significant effect on customer satisfaction, 2) service quality has a positive and significant effect on customer satisfaction, and 3) location does not affect customer satisfaction. Therefore, CK Motor Body Repair Workshop should focus on offering appropriate pricing and improving service quality to enhance customer satisfaction. Location does not need to be a primary concern, allowing the workshop to redirect attention and resources towards improving pricing and service aspects that are crucial for customer satisfaction.
Co-Authors Achmad Mufid Marzuqi Akhmad Darmawan Alfato Yusnar Kharismasyah As'at Pujianto Aulia Izzatunnisa Basalamah, Laila Bondan Pradiptasani Suryawan Budi Purnomo Chusnul Azhar Dina Natasa Salsabilah Dinda Puspa Salsabilla Edi Joko Setyadi Fahriyan Wahyu Nugroho Farah Almas Fadilah Fathurrahman Kamal Fatmah Bagis Ghoffar Ismail Gita Danu Pranata Guntur Nugroho Halda Nurohmah Hengky Widhiandono Kharismasyah, Alfato Yusnar M Agung Miftahudin M. Agung Miftahuddin Maulida Nurul Innayah Meydy Fauziridwan Muchammad Agung Miftahudin Muhammad Aprisal Muslikh Muslikh Naelati Tubastuvi NURUL HIDAYAT Ragil Danu Saputra Ranti Febriyani Restu Frida Utami Roni Caniago Suwarto Suwarto Titik Ardiati Totok Haryanto Tri Septin Muji Tri Septin Muji Rahayu Tri Yunianto Ulfah Dian Indrayani Ulfah Dian Indriyani Wida Purwidianti Widi Ardhiyan Nugroho Yoga Aprianto Harsoyo