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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Minds: Manajemen Ide dan Inspirasi Equilibrium EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis PROSIDING SEMINAR NASIONAL CENDEKIAWAN Asia-Pacific Management and Business Application JURNAL MANAJEMEN MOTIVASI JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) MATAPPA: Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Pakar PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat AJAD : Jurnal Pengabdian kepada Masyarakat Journal of Social Research EKONOMIKA45 JURNAL PENELITIAN DAN KARYA ILMIAH LEMBAGA PENELITIAN UNIVERSITAS TRISAKTI Jurnal Ekonomi Trisakti Jurnal Pengabdian Mandiri JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Business and Entrepreneurial Review JURNAL ABDI MASYARAKAT INDONESIA (JAMIN) Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Renny Risqiani
Universitas Trisakti
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Antecedents of Customer Satisfaction Towards Chatbot on Used Car Buying and Selling Platforms in Indonesia Panjaitan, Hapizin Yonani; Risqiani, Renny
APMBA (Asia Pacific Management and Business Application) Vol. 12 No. 3 (2024)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2024.012.03.6

Abstract

This research aimed to examine the impact of chatbot service quality, perceived value, cognitive trust, and affective trust on customer satisfaction within the used car buying and selling platforms in the largest metropolis area in the Indonesian capital, namely Jabodetabek region. This research study using a quantitative approach, and involved 268 participants who met the specified criteria. The data analysis and hypothesis testing were conducted using SEM PLS. The findings revealed that the service quality of chatbot significantly influences perceived value, cognitive trust, and affective trust. However, it does not exert a direct impact on customer satisfaction. Notably, perceived value demonstrated a positive correlation with customer satisfaction and acted as a mediator in the positive relationship between chatbot service quality and customer satisfaction. Moreover, cognitive trust was identified as a factor positively affecting customer satisfaction and played a mediating role in the positive connection between chatbot service quality and customer satisfaction. On the other hand, affective trust was found to lack a direct positive impact on customer satisfaction and did not mediate the positive influence of chatbot service quality on customer satisfaction.
Impact Analysis of Oil and Gas Companies' CSR Programs for Mitigation and Adaptation of Climate Change Impact Abdillah, Fahmi; Risqiani, Renny; Jakaria, Jakaria
Journal of Social Research Vol. 2 No. 10 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i10.1390

Abstract

In the 6th assessment report published by the IPCC (Intergovernmental Panel on Climate Change), it is stated that the impact of climate change will be felt on the settlements and infrastructure of people living in coastal areas. The magnitude of this potential impact has encouraged the Anambas Islands Regional Government to include this impact in the Anambas Islands District Medium Term Development Plan for 2021-2026. Of course, synergy is needed in handling these impacts by involving all stakeholders, including oil and gas companies operating in this area. This study aims to determine the impact of climate change and the forms of community adaptation, as well as community perceptions of the contribution of oil and gas companies through the CSR change program in order to help mitigate climate impacts and also increase the adaptability of the community. Data was collected from all stakeholders as well as beneficiaries of the company's CSR program, by conducting in-depth interviews, observations, and also using a questionnaire. For the general public, climate change has begun to be felt with extreme weather conditions that often cause disasters, as well as decreased catches of fishermen in coastal areas. In fact, in certain seasons it will affect the smooth transportation of sea people, so that it can affect people's daily activities. Regarding the CSR program that has been carried out by oil and gas companies, the community considers this program very important for them, but further efforts still need to be made in order to meet their expectations, including increasing income.
Antecedent of Continuance Intention on Ride Hailing Application Users in Jabodetabek Dinda, Prameswari; Risqiani, Renny
Business and Entrepreneurial Review Vol. 25 No. 1 (2025): April
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/ber.v25i1.24227

Abstract

This study aims to identify factors influencing continuance intention in ride-hailing apps, examining how perceived usefulness, ease of use, hedonic, and utilitarian values affect trust in platforms and drivers. Non-probability sampling with purposive techniques was employed, involving 200 respondents. Data were analyzed using Structural Equation Modeling (SEM). This study found the antecedents of continuance intention are perceived usefulness, hedonic value, utilitarian value, trust in platform, and trust in driver. It was determined that utilitarian value has the strongest influence on enhancing trust in the platform. Additionally, both trust in the platform and trust in the driver are important considerations for increasing continuance intention. This study may not fully capture all factors influencing platform trust due to the rapidly changing ride-hailing industry, technological advancements, evolving regulations, and intense competition. Additionally, the absence of moderating variables and the diverse demographics of respondents might mean that some values and perceptions are not fully represented. Future research should address these aspects for a more comprehensive analysis. To enhance platform trust, managers can add features like Go Plan, Go Next, Vehicle Filters, and My Reward. To build driver trust, they can improve Vehicle Priority and Subscription Package features. For increasing continuance intention, managers can enhance live tracking, add Check My Ride, and introduce My Guarantee for travel discount vouchers if drivers are late or fail to perform properly. The novelty of this research is its integration of TAM and perceived value to explore trust in platform in ride-hailing apps and its effect on continuance intention.
The mediating effect of psychological ownership on human resources management bundle and job satisfaction ownership Yolanda Masnita; Pipie Puspitasari; Renny Risqiani
Journal of Economics, Business, and Accountancy Ventura Vol. 22 No. 2 (2019): August - November 2019
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v22i2.1670

Abstract

AMO (ability, motivation, and opportunity) is one of the measurements used in Human Resource Management and for explaining the Innovation of Human Resources Management Bundle (IHRMB) that can affect job satisfaction and welfare. It explained that if a skilled, motivated employees will have the opportunity to contribute by using their knowledge and competencies. They will feel having a maximum job satisfaction. This study examine the role of psychological ownership for organizations (PO-O) in mediating the effect of IHRMB on the Job Satisfaction of bank employees (bankers). With a purposive sampling of inclusion criteria, a questionnaire was given to 100 bankers, testing the hypothesis with SEM. The results show that IHRMB affects PO-O and Job Satisfaction. The IHRMB is prepared at the end of the year to be able to have the right strategy for employees the following year, in addition to being a connector between the owner of the company to employees through a collection of innovations summarized in the IHRMB as well as providing opportunities for employees to be able to provide ideas that will support the company's progress. PO-O does not mediate the effect of IHRMB on Job Satisfaction because IHRMB is a control tool for management and company owners to review overall company performance.
The Influence of Parasocial Relationship, Promotion, and Perceived Usefulness on Customer Loyalty in TikTok Livestream Atik Zanzabila; Kurniawati Kurniawati; Renny Risqiani
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.10755

Abstract

The rapid growth of social media and e-commerce has positioned TikTok as a prominent platform for livestreaming commerce, with high user engagement in Indonesia. This study aims to examine the effects of parasocial relationship, promotion, and perceived usefulness on purchase behavior and customer satisfaction, and their implications for customer loyalty within the Stimulus–Organism–Response (SOR) framework. A quantitative approach was employed using purposive sampling, involving 308 active TikTok users aged 18 years and above who had watched and purchased through TikTok livestreams. Data were collected via an online questionnaire and analyzed using Structural Equation Modeling (SEM) with AMOS Software. The findings reveal that parasocial relationship significantly influence purchase behavior, while purchase behavior and customer satisfaction have significant positive effects on customer loyalty. Promotion significantly affects customer satisfaction, whereas perceived usefulness does not.
Analysis of the Influence of Green Marketing on Purchase Intention and Purchase Decision for Battery Electric Vehicles (BEVs) in Jabodetabek Nikitamara; Safitri, Nadila Dewi; Risqiani, Renny
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9457

Abstract

This study examines the influence of green marketing on purchase intention and purchase decisions for battery electric vehicles (BEVs) in Jabodetabek. It evaluates green product, green price, green place, and green promotion, with purchase intention as a mediating variable. A cross-sectional explanatory survey using purposive sampling was conducted among BEV purchasers or owners. The results indicate that green product, green price, and green promotion positively influence purchase intention, whereas green place does not. Purchase intention positively influences purchase decisions and mediates the effects of the three significant green marketing dimensions. These findings provide implications for developing effective BEV marketing strategies. Keywords: Green Marketing; Green Product; Green Price; Green Promotion; Purchase Intention; Purchase Decision; Battery Electric Vehicle (BEV).
Sentiment and Repurchase Signals in Indonesian Fresh-Produce E-Commerce Reviews: A Pilot Text-Mining Study Fikri, Amir; Risqiani, Renny; S. Meliala, Janita
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 13 No 3 (2026): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v13i3.70878

Abstract

Online fresh-produce retailing presents distinctive quality and delivery uncertainties that influence consumer evaluations and repurchase intentions. This study contributes a leakage-controlled, polarity-aware text-mining framework for examining consumer sentiment and repurchase signals in unsolicited online reviews. Using 113 public Tokopedia reviews covering 31 fresh-produce products, this pilot study employed lexicon-based sentiment classification and logistic regression with product-clustered standard errors. The findings reveal predominantly positive consumer sentiment, although explicit repurchase intentions appear less frequently. Consumer sentiment demonstrates a significant positive association with repurchase signals, while product-quality mentions show no significant relationship. Unexpectedly, positive delivery mentions exhibit a negative association with repurchase signals, potentially reflecting review-length constraints rather than unfavorable delivery experiences. These findings extend the methodological application of consumer-generated content analysis by demonstrating the feasibility of extracting distinct behavioral signals while addressing classification bias. Online retailers can leverage this framework to monitor consumer experiences and identify opportunities for service improvement.
How do Technology, Environment, and Sustainability Interests Affect Gen Z's Attitudes Toward Shopping While Using Mobile Commerce? Muhammad Fandra Eka Pratama; Kurniawati Kurniawati; Renny Risqiani
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 4 (2026): October
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i4.10543

Abstract

The research article analyzes the factors influencing the Z's generation buying habits in mobile commerce and their impact on future utilization. The emphasis is on the influence of perceived usefulness, perceived ease of use, social influence, and sustainability consciousness on the shopping behaviour of Generation Z. Active members of Generation Z who shop online were surveyed online in order to obtain this data. The research employs PLS-SEM utilizing the SmartPLS platform to examine variable interrelations. The findings indicate that buying activity significantly impacts future mobile commerce usage, with social influence and environmental awareness being crucial factors. These findings highlight the necessity of incorporating usability, social considerations, and sustainability into mobile commerce platforms to foster enduring client retention and loyalty within Generation Z.
Co-Authors Abnuri, Aslih Agung Muhammad Safi’i Alisa, Irma Ade Amalia, Anisah Z Amir Fikri Andreas Brian Kurniawan Kurniawan Anggraini, Susy Indri Arkaan Athooya Hadi astarini, dyah Atik Zanzabila B. Medina Nilasari Curry, Khirstina Delvecchio, Buffon Ciro Dhaniki Purnomo Dinda, Prameswari Dylan Rachmat Riyanta Egabetha Amirah Yudhaputri Erny Tajib Fahmi Abdillah Farrah Angelly Siregar Fatia, Amalia Fenny Puspita Fikri, Amir Fikri, Amir Fikri, M Husnul Fransisca Angelina Hana Kartikasari Hapizin Yonani Panjaitan Hasnawati Hasnawati Henny Setyo Lestari Hermanto Yaputra Hevitara Wulandari Irma Ade Alisa Khoirur Riza, Muhamad Kurniawati . Kurniawati Kurniawati Lestari, Desy Sekar Lestari, Henny Setyo M. Fadhil Fausta Marieta Ariani Muhammad Akbar Nugroho Muhammad Angga Maulana Muhammad Fandra Eka Pratama MURTANTO MURTANTO Murtiningsih, Retno Sari Nabila Armeinita Nabilah Nuha Lathifah Nareswari Paramesti Nico Lukito Nikitamara Nilasari, B Medina Panggabean, Gideon Yosep Partogi Panjaitan, Hapizin Yonani Patrick Anderson Pipie Puspitasari Puspitasari, Pipie Rashieka Ghinaa R S. Meliala, Janita Safitri, Nadila Dewi Siti Maemunah Sofia Hasbi Sri Vandayuli Riorini Susy Indri Anggraini Timothy Jordan Halomoan Trifandy Trifandy Ulfi Naria Rahmawati Walidaeni, Ihsanul Yolanda Masnita Siagian Zulianis Zulianis