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All Journal LINGUA: Jurnal Bahasa dan Sastra Arabiyatuna : Jurnal Bahasa Arab JURNAL INSTEK (Informatika Sains dan Teknologi) JURNAL EDUCATION AND DEVELOPMENT Al Mahara: Jurnal Pendidikan Bahasa Arab Jurnal Kreatif : Desain Produk Industri dan Arsitektur An-Nahdah Al-\'Arabiyah Edu Research : Jurnal Penelitian Pendidikan Journal of Social Empowerment AL-ISHLAH: Jurnal Pendidikan Islam Mutiara : Jurnal Ilmiah Multidisiplin Indonesia Acta Solum Jurnal Manajemen, Akuntansi dan Logistik (JUMATI) Ardhi: Jurnal Pengabdian dalam Negri International Journal of Integrated Science and Technology EKOBIS ABDIMAS : Jurnal Pengabdian Masyarakat Jurnal Riset Sistem Informasi International Journal of Computer Technology and Science International Journal of Information Engineering and Science An Najah (Jurnal Pendidikan Islam dan Sosial Keagamaan) ATHLA: Journal of Arabic Teaching, Linguistic, And Literature
Muhammad Wahyudi
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Journal : International Journal of Computer Technology and Science

 1 
Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia Andysah Putera Utama Siahaan; Wiko Pratama; Juliyandri Saragih; Muhammad Indra; Muhammad Wahyudi
International Journal of Computer Technology and Science Vol. 2 No. 1 (2025): International Journal of Computer Technology and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijcts.v2i1.115

Abstract

Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analysis of service processes and activities based on ITIL stages, ranging from service strategy to continuous improvement. The findings indicate that ITIL implementation significantly enhances IT service management and promotes business intelligence effectiveness within the organization. Recommendations for further development are also provided to improve the quality and speed of IT services in the future.
Co-Authors A’idatuzzakiyah A’idatuzzakiyah Afif Kholisun Nashoih Ahmad Gagah Gattuso Ali Ridho, Arsyad Muhammad Andi Farid Hidayanto Andysah Putera Utama Siahaan Ani Nafisah Annisa Avilya Arius Medi Arsyad Muhammad Ali Ridho Atina Rahmatia Chaerul Hidayat Cici Novitasari Darmeli Nasution Edi Surya Negara Emi Sita Eriana Erik Pebrikarlepi Erika Wulandari Farid Nasrulloh Farida Anisah Ferian Rezky Hermawan Ferry Haryadi Ferry Heryadi Henry Bambang Herwanda Ayu Destania I Ketut Adi Suprianta Ismed Fachruzi Juliyandri Saragih Lailatul Fikriah Lailatul Mathoriyah Laksono Trisnantoro MIFTAHUL JANNAH Muhammad Indra Muhammad Zaki Muhammad Zaki Novi Miswanti Qiso, Ahamad A. Qiso, Ahmad Rahmat Hidayat Ranggi Fatmawan Ria Andini Harahap Rina Dian Rahmawati Rina Paramitha Siregar Rini, Fitri Setyo Rochmat Rizky Alfandy Salma Nur Fadhilatil Hidayah Sholeh Afyuddin Siyam, Fera Favirotus Sujarwo Syaifuddin Syaifuddin syaifuddin syaifuddin Tutut Wurijanto Ummi Zulfa Ulya Wiko Pratama Yogi Pratama Yoke Suryadarma Yusuf Mustofa, Yusuf Zaimuddin Zainuddin