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All Journal Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Jurnal Riset Akuntansi dan Bisnis JURNAL ILMIAH MANAJEMEN & BISNIS KUMPULAN JURNAL DOSEN UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA MIX : Jurnal Ilmiah Manajemen Ikonomika : Jurnal Ekonomi dan Bisnis Islam Jurnal SOLMA Journal of Economic, Bussines and Accounting (COSTING) Al-Mashrafiyah : Jurnal Ekonomi, Keuangan, dan Perbankan Syariah Owner : Riset dan Jurnal Akuntansi Journal Analytica Islamica At-Tawassuth: Jurnal Ekonomi Islam Iqtishoduna: Jurnal Ekonomi Islam At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam JURNAL LENTERA BISNIS International Journal of Business Economics (IJBE) Ihsan: Jurnal Pengabdian Masyarakat Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Indonesian Journal of Islamic Economics and Business JURNAL MANAJEMEN AKUNTANSI (JUMSI) ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) Jurnal Ekonomi Proceeding International Seminar of Islamic Studies Muhasabatuna: Jurnal Akuntansi Syariah AL-MULTAZIM : Jurnal Manajemen Bisnis Syariah International Journal Of Economics Social And Technology International Journal of Accounting & Finance in Asia Pasific IIJSE Aksaqila International Humanities and Social Sciences [AIHSS] Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Manajemen dan Pendidikan Agama Islam Journal of Ekonomics, Finance, and Management Studies
Siti Mujiatun
Universitas Muhammadiyah Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Journal : International Journal of Business Economics (IJBE)

 1 
The Determinants of Revisit Intention and Recommendation Intention for Domestic Tourists Nadia Ika Purnama; Yudi Siswadi; Siti Mujiatun; Jufrizen Jufrizen
International Journal of Business Economics (IJBE) Vol 4, No 2 (2023): MARCH - AUGUST 2023
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v4i2.13747

Abstract

This study aims to examine and analyze the effect of destination image and tourist facilities on Revisit Intention and Recommendation Intention through Domestic Tourist Satisfaction at Lake Toba Tourism Destinations. The population in this study is domestic tourists. This study will be tested on tourists visiting tourist destinations on Lake Toba during the Covid-19 pandemic. The sample size in this study was calculated from the size of the indicator multiplied by 5 to 10. Because this study used 4 construct variables with a total of 55 indicators, the sample required in this study was at least 55 x 5 = 275, people. The types of data collected to support the variables studied are primary data and secondary data. Data collection techniques used were interviews, questionnaires, and documentation studies. The data analysis method used is the Structural Equation Model from the LISREL 8.80 statistical software package. The results of the study show that the image of tourist destinations and facilities has a significant positive effect on tourist satisfaction. Tourism facilities have a significant positive effect on Recommended Intention. Destination Image and Tourist Satisfaction have a significant positive effect on Revisit Intention. Tourist satisfaction has a positive effect on recommended intention significantly. Satisfaction can positively mediate the effect of Destination Image on Revisit Intention and tourist satisfaction can positively mediate the influence of tourist facilities on the Revisit Intention of Domestic Tourists at Lake Toba Tourism Destinations.
E-Service Quality and e-Loyalty: Examining the Mediating Roles of e-Trust and e-Satisfaction Female Online Shoppers Purnama, Nadia Ika; Mujiatun, Siti
International Journal of Business Economics (IJBE) Vol 6, No 2 (2025): MARCH - AUGUST 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v6i2.23546

Abstract

Purpose—This study examines the impact of e-service quality on e-loyalty among female online shoppers in Medan, with e-trust and e-satisfaction as mediating factors.Methodology—The research population of research population is all female people in Medan City who are making online purchases on Facebook and Instagram applications. This study used a non-probability sampling method, using an online questionnaire administered through Google Forms to collect data from 170 people. Data were analyzed with the help of the SmartPLS program and structural equation modeling.   Findings – The results showed that e-service quality positively and significantly affects e-satisfaction (p0.05). E-service quality positively and significantly affects e-trust. E-service quality positively and significantly affects e-loyalty. E-satisfaction positively and significantly affects e-loyalty. E-trust positively and significantly affects e-loyalty. E-satisfaction positively and significantly plays a role in mediating the effect of e-service quality on e-loyalty. E-trust positively and significantly plays a role in mediating the effect of e-service quality on e-loyalty.Originality/Novelty – This research model includes four variables and utilizes the notion of mediation by using SEM-PLS to evaluate each relationship in the model.Implications—This study's results are expected to be input and a foundation for Facebook and Instagram application users and companies, helping them determine the right strategy to increase consumer e-loyalty.
Co-Authors Adjie Rahim Ramadhan Afif Badawi Ahmad Afandi Ahmad Affandi Alicia Hanna Fadilla Amalia Afsari Andani, Salsabila Maisah Arianty, S.E., M.M., Nel Badawi, Afif Darma Wijaya Dedek Kurniawan Gultom Devira Restika Salsa Bila Gulo Dewita Difi Oktavianny, Syiva Dini Erika Dwi Febriyanthi Dwita Ferina Edisah Putra Nainggolan Elsa Manora Nasution Fadhli bin Wan Mahmud Khairi Fahmi Azhar Nasution Fanreza, Robie Hafidz Hafidz Hanifah Jasin Ihdina Gustina Isra Hayati Jihan Fadhilah Jufrizen Julita, Julita Junimar, Junimar Khaira, Mutiah Khairi, Fadhli bin Wan Mahmud Lazuardi, Dedy Mailina Harahap Marnis Wanji Marupa Siregar Mavianti, Mavianti Maya Sari Maya Sari Mega Lestari Miss Diana Laewang Muhammad Arif Muhammad Dahriansyah Muhammad Firmansyah MUIS FAUZI RAMBE Munasip, Adi Nadia Ika Purnama Nasution, Rahmi Andini Nasution, Salman Ningsih, Supiah Novien Rialdy Novita Sari Nst, Yuli Sahara Nurzannah Pandapotan Ritonga Pipit Putri Hariani MD Purnama, Nadia Ika PUTRI WAHYUNI Qahfi Romula Siregar Rahma Pratiwi Rahmad Bahagia Rahmat Hidayat Rahmayati Rahmayati Rahmayati Rahmayati Rahmayati Rahmayati Rahmayati, Rahmayati Raihanah Daulay Rini Astuti Astuti Ritonga, Diana Rosalina Rizki Hannum Salman Nasution Sipahutar, Muhammad Ali Susi Yusfika Panjaitan Windy Anggrainy Siregar YUDI SISWADI Yusnandar, Willy Zaini Nurasa Azzahra