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Journal : Journal of Engineering, Technology and Computing (JETCom)

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Rancang bangun aplikasi it helpdesk berbasis web pada PT. Sinergi Adimitra Jaya Ruseno, Ndaru; Mulyana, Nana; Kurniawan, Sigit
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 2 (2024): JETCom (July 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i2.257

Abstract

PT.Sinergi Adimitra Jaya is a company engaged in manufacturing diapers. The company's helpdesk is the first part that users contact when they have problems or questions related to IT. IT staff have problems when recording information on a form. The absence of an application to store information from forms into databases makes it difficult to trace the information data when needed. IT staff are also constrained in terms of assignments. Because the assignment is carried out when there is an incoming problem, it has not been adjusted to the problem category and IT expertise. Based on these problems, an application is needed so that users can convey their problems to IT, and can see the status of their handling. In addition, an application was also created for the process of dividing tasks when handling problems or work. For the design method, UML is used as visual modeling. The SWOT method is used to determine the problem analysis. The data collection method used in this study uses field studies in the form of interviews and observations and also literature studies from journals related to the problems discussed. With the creation of this system, it can improve the IT helpdesk service process to be more structured so that it makes it easier for users to submit problem complaints to IT and make it easier for IT in terms of assignments.
Co-Authors Abdul Aziz Adang Bachtiar Alamsyah - Alek, Alek Maulana Ali, Toni Saidun Andhiny, Maya Shella Ani Agus Puspawati Anisa Utami Anita Rahmiwati Apandi, Apandi Aprilia, Hani Damayanti Asih Setiarini Astri, Hetty Aticeh, Aticeh Basamekha, Shuhd Khaled Hood Besral . Bintang, Dianya Cesilia M Dwiriani Dadang Hikmah Purnama, Dadang Hikmah Dedy Hermawan Department, administratio Dewie Brima Atika Diah Mulyawati Utari Djokosujono, Kusharisupeni Dodi Faedlulloh, Dodi Duta Lihanda , Arya edy Eko Budi Sulistio Elfiansyah, M Nur Fadoli, M. Irsyad Firmansyah , Hadi Fratidhina, Yudhia Hasanah, Diniatul Husnul Khatimah Ichwan, Erika Yulita Imam Santoso Juniarni, Nisrina Alifah Karmilasari, Vina Khairani, Adzka Megga Ratnasari Pikoli Meiliyana Meiliyana Meiliyana Meinurisa, Dita MIP Hajad Andhrias Eka Putra Miswanto Miswanto Muhidin Muhidin Munawarah, Raudhatul Ningtias, Akgis Cahya Novia Nuraini Nurmaya Arofah NurSiaga, Rahmat Panca Rahmadhani, Tia Prihantika, Ita Rahayu Sulistiowati Rahmadhani, Tia Panca Ratna Djuwita Resnayati, Yeti Reza, Izzul Fatchu Riasmini, Ni Made Rika Sabri Rini, Darlina Kartika Riyanti, Eska Riyanto Riyanto Ruseno, Ndaru Saidun Ali, Toni Sari, Gita Nirmala Sari, Siska Permata Selvi Diana Meilinda, Selvi Diana Setyawati, Adi Puji Setyawati, Adi Puji Sigit Kurniawan Simon Sumanjaya Hutagalung Simon Sumanjoyo Simon Sumanjoyo Hutagalung Siti Nurhayati Sri Mulyati Sri Sukamti, Sri Srikandi Srikandi Suhendi Suhendi Suminar, Dian Laras Supriyatin Susana Indriyati Caturiani Tri Krianto Tri Retno Dyah Larasati, Tri Retno Dyah Yamada, Eri