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All Journal Proceeding International Conference on Information Technology and Business Jurnal Ilmiah Widya Jurnal Keteknikan Pertanian Tropis dan Biosistem agriTECH Jurnal Penelitian Pertanian Terapan Sistemasi: Jurnal Sistem Informasi JURNAL REKAYASA TEKNOLOGI INFORMASI Justek : Jurnal Sains Dan Teknologi Jurnal Teknologi & Industri Hasil Pertanian Humaniora Jurnal Dialektika Informatika (Detika) Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat Bulletin of Computer Science Research Journal Of Information System And Artificial Intelligence JSITIK: Jurnal Sistem Informasi dan Teknologi Informasi Komputer JAMAS: Jurnal Abdi Masyarakat Jurnal Riset Sistem dan Teknologi Informasi Jurnal Agroindustri Berkelanjutan
Murhadi Murhadi
Universitas Lampung
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Physics Social Sciences Other

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Optimizing Business Process To Government Using Business Process Improvement (BPI) and Bizagi Modeler (Case Study: PT. XYZ) Dwiyono, Pangga Cahyo; Murhadi, Murhadi; Saputro, Wahju Tjahjo; Huda, Miftahul; Nepomuceno, Matthew
Justek : Jurnal Sains dan Teknologi Vol 9, No 1 (2026): March
Publisher : Unversitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/justek.v9i1.37752

Abstract

Business to Government (B2G) processes frequently suffer from inefficiencies caused by manual workflows and limited system integration. This study aims to enhance B2G business process performance at PT XYZ by applying the Business Process Improvement (BPI) approach using Business Process Model and Notation (BPMN) implemented through Bizagi Modeler. The research methodology involves analysing the existing process, designing an optimized process model, and conducting performance simulations based on processing time, operational costs, data accuracy, delay risk, and institutional satisfaction. The results indicate significant improvements, including a 41.7% reduction in processing time, a 26.7% decrease in operational costs, a 90% increase in data accuracy, a 40.9% reduction in delay risk, and an 85% improvement in institutional satisfaction. These findings demonstrate that the integration of BPI and BPMN effectively improves the efficiency and quality of B2G business processes in government procurement.
Co-Authors ., Ponidi A. S., Suharyono Ade Kurniawan Ahmad Sapta Zuidar Aisyah Mutia Dawis Anggoro, Cahyo Anisa Yustiana Anungputri, Pramita Sari Bafana, Fais Abubakar Batubara, Andar Cahyani, Atika Dwi Cahyaningtyas, Fransiska Dyah Ayu Chirzah, Dewi Dedy Aprizal DEWI SARTIKA DEWI SARTIKA Dwiyono, Pangga Cahyo Elida Purba Erdi Suroso Eriska, Sovia Faiq, Naufal Rifqi Fitria - Fitriastuti, Fera Wahyu Fizzaria Khasbullah Ghina, Salma Havita Dwi Anggasari Herdiana, Novita Hermansah, Lutfi Huwae, Hans Andriano Pradana Ike Yunia Pasa Jali, Hasan Jumasa, Hamid Muhammad Karnawati, Rita Agustina Khasanah, Al Lestari, Tri Puji Lindawati, Meitri Mairisa Lestari Maria Erna Kustyawati Maryanti Maryanti Mauza, Afifa Miftahul Huda Muhammad Nur Muhammad Nur Faza Taqiyyuddin Mulyani, Novita Murdiyani, Ivana Neny Kennesthy Anggraeni Nepomuceno, Matthew Ningtyas, Okta Sekar Novanti, Neni Tri Nurleni Kurniawati Prabowo, Hanifah Nur Indhiati Putri, Ananda Ericka Putri, Melinia Ramadhani Ridwan Kurniawan Samsu Udayana Nurdin Samsu Udayana Nurdin Samsul Rizal Sandi Saputra Saputra, Suryanto Ade Shururi, Anindito Fakhri Siti Nurdjanah Sri Hidayati Sri Hidayati Sthil, Triwin Subeki Subeki Suharyono A.S. Suharyono A.S. Suharyono AS Suharyono AS Suharyono AS Suharyono Suharyono Susilawati Susilawati Susilawati, Susilawati Tanto Pratondo Utomo Undadraja, Bigi Wahju Tjahjo Saputro Widia Rini Hartari Widiati, Wahyu Eka Wijayanti, Sekar Nutty Yembuu, Batchuluun Yulmaini Yulmaini Yunggo, Jessica Yuniarti, Lani Zulferiyenni, Zulferiyenni