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ANALISIS KUALITAS LAYANAN MAIN KONTRAKTOR MASA PASCA KONTRAK JASA KONSTRUKSI TERHADAP KEPUASAN PELANGGAN DENGAN METODE CSI Ponijo, Ponijo; Amin, Mawardi; Susetyo, Budi
JURNAL DARMA AGUNG Vol 31 No 4 (2023): AGUSTUS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v31i4.3208

Abstract

Dalam pengembangan pembangunan gedung secara kontrak, Kontraktor umumnya bertanggung jawab kepada Pihak Pengguna Jasa hingga selesainya masa perawatan, yang ditandai dengan Penyerahan Serah Terima ke 2. Setelah proses Penyerahan Serah Terima ke 2 ini, secara hukum Kontraktor sudah tidak lagi bertanggung jawab jika terdapat cacat pada bangunan yang dikerjakannya. Beberapa Kontraktor memberikan perbedaan pelayanan untuk memuaskan Pihak Pengguna Jasa dalam bentuk layanan pasca kontrak. Kebijakan ini bertujuan agar hubungan antara Pihak Pengguna Jasa dan Kontraktor tetap terjaga baik, sebagai bentuk tanggung jawab moral Kontraktor kepada Pihak Pengguna Jasa dengan harapan agar mereka menjadi pelanggan setia. Dengan adanya kebijakan pelayanan pasca kontrak, tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan, menganalisis hubungan antara kualitas layanan dengan pengalaman pengguna jasa, kepuasan pengguna jasa dan loyalitas, serta mengevaluasi kinerja kualitas layanan. Metode penelitian menggunakan pendekatan kuantitatif dengan menggunakan kuesioner digital sebagai instrumen pengumpulan data. Perhitungan kepuasan pelanggan dilakukan menggunakan metode Indeks Kepuasan Pelanggan (CSI). Objek penelitian ini adalah Manajemen Gedung dari 55 gedung yang dibangun oleh salah satu Kontraktor Besar Swasta Nasional. Hasil penelitian menunjukkan nilai CSI senilai 87,39%, yang berarti sangat memuaskan.
Analysis the Influence of Manpower, Material, Machine, Method, Money and Environment on the Time Performance of Implementing Cold Storage Building Projects Nurrizky, Febrian Eka; Suroso, Agus; Amin, Mawardi
ASTONJADRO Vol. 14 No. 1 (2025): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v14i1.16389

Abstract

Cold Storage Building is a building specifically designed to maintain room temperature in very cold conditions which functions as a commodity preservation area so that it can be stored fresh for a long period of time. When constructing a Cold Storage Building, a very specialist construction process is required. Therefore, it must be carried out using a certain construction method (modular construction), using special Materials (sandwich panels), requiring several specialist subcons & a lack of experienced workers. These conditions make the challenge of building a Cold Storage Building more difficult, which can affect the time performance of the project. This research aims to analyze factors that can influence time performance in the implementation of the Cold Storage Building construction project using the Multiple Linear Regression Analysis method. Based on data analysis, the equation Y = 3.166 + 0.108 X1 + 0.208 X2 + 0.040 X3 + 0.112 X4 + 0.164 Based on the results of the Coefficient of Determination Test, simultaneously Manpower Factors (X1), Material Factors (X2), Machine Factors (X3), Method Factors (X4), Money Factors (X5) and Environment Factors (X6) have an influence contribution of 87.6 % of Time Performance (Y). Meanwhile, for the results of the most dominant factors analysis using Beta Standardized x Zero-Order, it was found that the Material Factors (X2) was the most dominant factors that could influence time performance with an influence value of 34.01%. Considerations in determining alternative solutions to improve time performance on Cold Storage Building construction projects are carried out on the most dominant factors, namely the Material Factors (X2).
Enhancing Risk Management in the SPALD Project Hasan, Nining Ardiyanti; Hidayat, Acep; Amin, Mawardi
ASTONJADRO Vol. 14 No. 1 (2025): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v14i1.16447

Abstract

The SPALD Project is currently undergoing a survey phase to gather data on perceptions and experiences related to risks. Data analysis has been conducted using statistical methods to explore the relationship between risk identification and risk management effectiveness in the context of the SPALD project. The analysis results indicate a significant positive correlation between risk identification and risk management effectiveness, with a correlation coefficient of 0.75 (p < 0.01). Regression analysis indicates that the risk identification variable significantly predicts risk management effectiveness (F(1, 123) = 64.32, p < 0.001), with a coefficient of determination (R squared) of 0.52. These findings affirm that enhancing the risk identification process meticulously and comprehensively can enhance risk management effectiveness in the SPALD project in DKI Jakarta. Recommendations for this project include initial risk identification, the use of adaptive risk management systems, implementation of analysis-based mitigation strategies, and team awareness enhancement. These recommendations aim to enhance risk management effectiveness, achieve project objectives, and mitigate potential negative impacts.
Evaluation of the Impact of Probity Audit on Fraud Prevention Influence in Government Procurement of Goods/Services Kurniawan, Eka Adi; Amin, Mawardi; Purba, Humiras Hardi
Quantitative Economics and Management Studies Vol. 5 No. 5 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2819

Abstract

The aim of this research is to conduct an evaluation of probity audit on fraud prevention influence in government procurement of goods services. This type of research is quantitative research. The amples involving 84 respondents. The research data sources were primary data and secondary data. Primary data sourced from a questionnaire that had been tested for validity and reliability. In this research, the researchers used the SEM-PLS (partial least squares path modeling) method. There are several factors that support and hinder the effectiveness of implementing probity audits in the procurement of goods and services with current conditions within the DKI Jakarta Provincial Inspectorate. The supporting factors include the available implementation budget, experienced and capable human resources in conducting probity audits, as well as availability of supporting equipment that can be adequate for carrying out a probability audit.
THE IMPACT OF ORGANIZATIONAL COMMITMENT, KNOWLEDGE, OHS MANAGEMENT, SAFETY CITIZENSHIP BEHAVIOR ON SAFETY PERFORMANCE OF PATIMBAN TOLL ROAD ACCESS PROJECT Siswanto, Eko; Amin, Mawardi
Applied Research on Civil Engineering and Environment (ARCEE) Vol. 6 No. 01 (2025): Material Technology and Digitalization
Publisher : POLITEKNIK NEGERI JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/arcee.v6i01.7372

Abstract

The construction industry in Indonesia, including the Patimban Toll Road Access project, faces safety challenges due to high accident rates, unsafe working conditions, and hazardous work environments. The high accident rate, as evidenced by 2,971 accidents in 2023, highlights the urgent need for enhanced implementation of OHS standards. This study focuses on key factors influencing safety performance at the Patimban Toll Road Access project, including organizational commitment, OHS management, knowledge management, and safety citizenship behavior. This study aims to examine the influence of organizational commitment, knowledge management, and occupational health and safety management (K3) on Safety Citizenship Behavior (SCB) and safety performance in the Patimban Toll Road Access project. The research also explores the mediating role of knowledge management, K3 management, and SCB in these relationships. A quantitative causal research approach was used, involving 98 direct workers from the Patimban Toll Road Access project. Data were collected through questionnaires and analyzed using Partial Least Squares (PLS) with the aid of SmartPLS 3.0. The results show that organizational commitment has a positive and significant effect on knowledge management and K3 management. Both knowledge management and K3 management positively influence SCB, which in turn contributes to improved safety performance. Furthermore, knowledge management and K3 management were found to significantly mediate the relationship between organizational commitment and SCB, as well as between SCB and safety performance. These findings suggest that effective knowledge management and K3 practices not only enhance safety citizenship behavior but also improve overall safety performance in the Patimban Toll Road Access project.
OHS Compliance and Motivation in Enhancing Productivity Through Competence: An Empirical Study on Low Cost Apartment Construction Projects in Aceh Province Tuasikal, Bahaudin; Amin, Mawardi
JTERA (Jurnal Teknologi Rekayasa) Vol 10, No 1: Juni 2025
Publisher : Politeknik Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31544/jtera.v10.i1.2025.137-146

Abstract

This study is an empirical quantitative-explanatory research that aims to examine the role of compliance with Occupational Health and Safety (OHS) regulations and work motivation in improving worker productivity, both directly and indirectly through work competence as an intervening variable. The research was conducted on a low-cost apartment construction project in Aceh Province between October and December 2024. Data were gathered using a structured questionnaire administered to 170 construction workers, with each respondent assessing latent variable indicators on a five-point Likert scale. The data were analyzed using the Structural Equation Modeling (SEM) approach with AMOS version 22.0. Due to the initial sample size being below the minimum threshold, a bootstrapping technique was applied 30 times, resulting in 200 observations. The findings reveal that compliance with OHS implementation and work motivation both have a significant and positive direct impact on productivity. Furthermore, OHS compliance and motivation also significantly enhance worker competence. Work competence plays a mediating role in the relationship between OHS compliance and productivity, as well as between motivation and productivity, although the mediation effect is relatively modest. Consequently, work competence is classified as a quasi-intervening variable. These results underscore the critical importance of OHS program implementation and motivation enhancement strategies in driving worker productivity, particularly in the construction sector.
Analisis Faktor-Faktor yang Mempengaruhi Kontraktor dalam Proses Tender Selama Pandemi Covid-19 di Indonesia Fitri, Amanda Aisya; Amin, Mawardi
Rekayasa Sipil Vol 13, No 2 (2024)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jrs.2024.v13.i2.04

Abstract

Pandemi Covid-19 telah melemahkan berbagai sektor Indonesia, termasuk sektor konstruksi. Berbagai perubahan terjadi akibat pandemi menuntut semua pihak termasuk pelaku usaha untuk beradaptasi. Meski pekerjaan konstruksi merupakan sektor usaha yang dikecualikan dari pembatasan aktivitas sosial, kondisi pandemi ini tetap berpengaruh pada kelangsungan usaha konstruksi dari mulai pencalonan waktu tender. Perpu Nomor 1 Tahun 2020 menetapkan alokasi APBN untuk penanganan COVID-19, sebagian besar difokuskan untuk belanja alat dan bahan kesehatan dan hanya sedikit terkait dengan pekerjaan konstruksi (Masinambow & Gosal, 2021). Dalam menjawab permasalahan yang ditemukan di lapangan, tugas akhir ini bertujuan untuk mengetahui faktor apa saja yang menghambat dalam proses tender kontraktor selama pandemik covid-19 di Indonesia dengan menyebar form kuesioner. Pendekatan yang diusulkan dikembangkan dalam kasus ini adalah melalui pendekatan metode Delphi yang mengkaji struktur kuesioner dan merancang kesimpulan dan pendekatan SmartPLS dengan menguji nilai Cronbach’s Alpha dan Composite Reliability. Hasil dari tugas akhir ini proses tender terhadap kontraktor mempunyai pengaruh signifikan dari keterbatasan tenaga ahli, ketersediaan kuota internet, keterbatasan peralatan material dan penerapan Building Information Modelling (BIM). Penerapan yang tidak mempengaruhi langsung dari proses tender adendum dokumen lelang dan Sistem SPSE.
Occupational Safety Health and Work Motivation on Worker Performance Construction Projects Sunarjo, Daniel Kurniawan; Amin, Mawardi
ASTONJADRO Vol. 14 No. 2 (2025): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v14i2.17519

Abstract

Many construction companies still employ their workers without caring about the implementation of accident risks, by paying attention to work safety, it is expected that the performance of the workers will increase. This study aims to analyze the influence of occupational safety and health factors and worker motivation factors that affect the performance of workers in residential construction projects. The relationship between occupational safety and health, worker motivation and worker performance will be made in a path diagram model, and analyzed using SEM-PLS with a sample of 72 respondents. The results of the study found that the dominant factors in occupational safety and health are worker health monitoring, emergencies, personnel selection and placement, and hazard inspections. Meanwhile, the dominant factors that influence the motivation of craftsmen are wages, timely payment, and continuity (job security). In residential construction projects, occupational safety and health have a significant positive effect (P <0.0.5) on the motivation of craftsmen, in addition, worker motivation also has a significant positive effect on worker performance. In addition, occupational safety and health also have a significant positive effect directly on worker performance.
Analysis of Factors Affecting the Cost Performance of Road Improvement Work in Serang Regency Gusbian, Tri; Amin, Mawardi
ASTONJADRO Vol. 13 No. 1 (2024): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v13i1.14732

Abstract

The Road Infrastructure Development Acceleration Program that has been launched by the Serang Regency Government in the 2017 fiscal year to the 2021 fiscal year, In the implementation of road improvement work in Serang Regency, a working length of 100 kilometers per year has been set for 5 budget years starting from the 2017-2021 fiscal year, the implementation of road improvement work in Serang Regency until the end of 2021 the remaining 20 kilometers due to changes in road length and increase in the volume of work in the field. This study analyzes the factors of additional costs incurred on road improvement work in Serang Regency by identifying the factors causing the cost increase from the largest to smallest factors data collection methods through questionnaires and interviews addressed to contractor personnel with validity, reliability and correlation tests used for data processing, while descriptive analysis is used for data analysis using Jeffreys Amazing Statistics Program (JASP) version 0.16.2 and Relative Importance Index (RII) are expected with this method to determine the factors causing additional costs in road improvement work. The highest level factor was identified as causing the additional cost of implementing Serang Regency road improvement work, namely Volume Changes (Technical Factors) with an RII index value of 0.715.
Implementation of Occupational Safety and Health Management System (SMK3) Through Lean Construction Method Soeharto, M. Elbet; Amin, Mawardi
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 5 (2025): JURNAL LOCUS: Penelitian & Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i5.4098

Abstract

This study aims to analyze the implementation of building construction projects in the implementation of SMK3 using the Lean Construction (LC) method. The urgency of the study was to review the implementation of safe and correct work procedures in construction work projects carried out in building construction. The main purpose of implementing this method is to optimize financial operations, prevent loss of time, and minimize work accidents that result in waste through prevention efforts by considering various triggers as applied in the LC technique. The research method is carried out using a mixed-methods approach. The sample in the study includes 5 construction buildings, and 5 sources to obtain interview data. The LC implementation approach to SMK 3 is carried out through the 5S management system and the Last Planner System (LPS). The results of the study indicate that the planning carried out encompasses several aspects, including team socialization implementation. The results obtained were that construction projects carried out through the LC method, through the 5S management system approach, and LPS were proven to be able to optimize and make construction projects work effectively. The evaluation revealed that the evaluation process carried out by PT utilizes risk management and RIMS (Risk Management Plan), and has the potential to minimize the risk of loss and work-related accidents in construction projects.
Co-Authors Acep Hidayat Agung Helisasongko Agung Wahyudi Biantoro Agus Suroso Agus Suroso Albert Eddy Husin Anggi Raditya Anindhya Mustika Larasati Aprilian Ismana Ardiansyah, Mohammad Kholis Arief Satria Maulana Arif Irawan, Arif Aritonang, Febriola Nova Fitri Bagus Prima Anugerah Benjamin Julies Lekatompessy Budi Susetyo Budi Susetyo Carolina Masriani Sitompul Conshita Hubertha Dhiu Darmawanti, Erlina Agustin Deprizon Syamsunur Desiana Vidayanti Desy Mei Dina Desy Mei Dina Dimas Aryo S Dina, Desy Mei Dudi Mustofa Dwi Agus P Eko Siswanto Emeralda Insani. N. S. P. J. D. S. P Erlangga Rizqi F Erry Rimawan Erry Rimawan Fitri, Amanda Aisya Ganesya, Ageng Ramadana Gusbian, Tri Gyan Agye Try Krystyan Harahap, Atikah Haryanto, Vian Marantha Hasan, Nining Ardiyanti Helmi Umar Ambadar Heni Kustiah Heri yanto Hermanto Dwiatmoko Hindami, Ghazi Ghossan Humiras Hardi Purba Ika Sari Damayanti Sebayang Imam Sugeng Santoso Indriany, Syilvia Jawu, Patricia Kanicia Khairul Imam Kurniawan, Eka Adi M.Agus Primatama Muhammad Agus Primatama Muhammad Isradi Muhammad Rifki Rahman Mulyadi Sinung H Niniek Lannyati Noor, Agus Bambang S Nurrizky, Febrian Eka Pariatmono Pio Ranap Tua Naibaho Ponijo, Ponijo Primatama, Muhammad Agus Putra Hidayat Reni Cahayanti, Sherafina Resmi Bestari M Rudy Nugroho Santoso, Imam Sugeng Sarwono Hardjomuljadi Sarwono Hardjomuljadi Shanti Astri Noviani Sherafina Reni Cahayanti Simanjuntak, Indra Jadi Sitompul, Carolina Masriani Soeharto, M. Elbet Sunarjo, Daniel Kurniawan Tatang Korniawan Thiya Fiantika Tri Gusbian Tuasikal, Bahaudin Vian Marantha Haryanto Wijayanto, Imam Aziz Wimpie Agoeng N. A Yundari, Yundari Yunita Dian Suwandari