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Analysis Of The Uninhabitable House Social Rehabilitation Program At The Department Of Public Housing Settlement Areas And Land Affairs Surabaya Norma, Etikasari; Mustofa, Amirul
Socious Journal Vol. 1 No. 4 (2024): Socious Journal - August
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/4721a340

Abstract

The objective of this research is to analyze the implementation of the Uninhabitable House Program at the Department of Public Housing, Settlement Areas, and Land Affairs of Surabaya regarding the issue of uneven distribution of program beneficiaries. This study was conducted using qualitative methods and a descriptive approach. Data were obtained through interviews with information sources and documentation in the form of graphs and tables managed by the researchers. The research location is at the Department of Public Housing, Settlement Areas, and Land Affairs of Surabaya. The benefits provided by this research include giving the public insight into the implementation of the program by the responsible department and identifying the main problems and obstacles related to the Uninhabitable House Program in Surabaya. The results of the research indicate that the uneven distribution is due to community leaders who conduct the screening or selection of program beneficiaries not adequately assessing the eligibility for house repairs. Additionally, the program implementation team from the Department of Public Housing, Settlement Areas, and Land Affairs faces challenges in the field. These challenges include issues with beneficiaries who have land disputes or whose land ownership is still under family status. Such problems stem from the beneficiaries themselves, related to land status or personal issues with family members. The researchers recommend closer cooperation between stakeholders, increased socialization from both the DPHSALA and community leaders, and the resolution of individual issues for Beneficiaries.
Analysis of Per Capita Income towards A Poverty-Free Region in Sampang Regency Hanafi, Imam; Mustofa, Amirul; Fatah, Zaenal
Socious Journal Vol. 1 No. 3 (2024): Socious Journal - June
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/nt51yv07

Abstract

A poverty-free region is one of the seventeen Sustainable Development Goals (SDGs) targets approved by the United Nations in 2015. It aims to end extreme poverty for all people earning less than $1.25 per day and promote inclusive and equitable development. Per capita, income is one of the critical indicators of human resource development and the economy. This research aims to identify economic growth in the context of per capita income and to monitor and evaluate the achievement of the SDGs Without Poverty in the Sampang district. This qualitative study uses a descriptive analysis approach, with data collection methods including observation, documentation, and library research. The research focuses on the achievement of the SDGs Without Poverty indicator, which consists of five key indicators: (i) Percentage of the population living below the national poverty line; (ii) Implementation of the social protection system; (iii) Guarantee of economic resources and fundamental service rights (health, housing, lighting); (iv) Strengthening and development of disaster-resilient areas, and (v) Government policies and proportions in poverty alleviation, as well as several sub-indicators set by the National Development Planning Agency.  The study results showed that the increase in per capita income had a negative but insignificant correlation with the poverty rate. However, per capita income positively impacts realizing the SDGs Without Poverty. It has achieved the goal of ending extreme poverty for all people with an income of less than $1.25 per day.
Evaluation of the antenatal care service program at the Pucang Sewu health center in Surabaya Setiawan, Aris Rendy; Mustofa, Amirul; Haryati, Eny
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.10936

Abstract

Pregnant women receive ANC before birth. It builds trust with pregnant women, detects life-threatening issues, prepares for birth, and educates them about health. This study aims to describe and analyze the results of the successful implementation of the ANC program at the Pucang Sewu Health Center. This study uses a qualitative method. Data collection techniques were carried out using interview techniques and documentation. Then, after the data is collected, an interactive analysis is carried out. The results of this study indicate that the ANC program is successful. That is evidenced by the effectiveness of providing services to pregnant women so that the implementation of the program is realized comprehensively and in quality.Indicators of effectiveness in terms of output show that work plans have been prepared, activities implemented and evaluations carried out. In terms of outcomes, it can be seen from the success of the service program through reducing mortality, morbidity and improving nutritional status. The researcher's recommendation is to increase the efficacy by maximizing the quality of existing human resources, implementing training in handling mothers during the period, raising awareness of adequacy by maximizing existing facilities and infrastructure, holding socialization, and placing posters on the importance of the program in public places.
Community Participation Through The Wargaku Application Complaint Media in The City of Surabaya Alifa, Rifda; Mustofa, Amirul; Pramudiana, Ika Devy
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 11 No 2 (2023): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v11i2.1756

Abstract

The Wargaku application is one of the applications prepared by the Surabaya City Government to collect various assessments and complaints from the public directly to assess the services designed by the Surabaya City Government. Community participation in evaluating benefits and providing service complaints through the Wargaku Application will likely offer input to improve service weaknesses so that services improve quality. This research aims to analyze community participation in the implementation of the Wargaku application, which focuses on channeling community complaints. This research uses qualitative research with interactive analytical techniques. Data was collected from public complaints and Surabaya City Communication and Information Service documents. The analysis technique is carried out through condensation, data analysis and verification, and conclusions. The research shows that community participation in using the Wargaku Application still needs to be higher or as expected. Second, the government has yet to respond quickly even though the public has not used the Wargaku Application optimally. The purpose of this research is to encourage the Surabaya City Government to be more active in socializing the Wargaku Application to residents so they can make maximum use of the application.
Evaluation of School Zoning Policy in Improving Accessibility and Quality of Education in Sidoarjo Regency Adi Setiawan, M. Wahyu; Mustofa, Amirul
Socious Journal Vol. 1 No. 5 (2024): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/1c6qed50

Abstract

This research aims to evaluate the zoning system of education implemented by the Sidoarjo Regency government to accept students who live within the closest radius of the school. The zoning policy aims to provide equal opportunities for every child to receive quality education. This research employs a qualitative method, with data collection through interviews and documentation.  The results show that State Junior High School (SJHS) 1 Krian and State Junior High School 2 Wonoayu meet the indicators of effectiveness, adequacy, and accuracy in the zoning policy, but do not meet the indicators of equity and responsiveness. The indicators of accessibility and quality of education indicate that adequacy, responsiveness, and accuracy are appropriate, while effectiveness and equity are still lacking.  The education program is still in the adjustment process, which means that access for children with special needs is not yet optimal. Although the zoning policy has successfully improved accessibility and quality of education in both schools, there are still shortcomings due to parents' lack of understanding of this policy. Therefore, more in-depth education is needed to enhance public understanding of the zoning system.
Optimizing the Public Satisfaction Index (IKM) to Improve Public Service Quality: A Case Study at the Surabaya Immigration Office Mustofa, Amirul; Wahyu Deby Leksono, Achmad; Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/4kykxd58

Abstract

Increasing public demand for quality public services has placed the Immigration Office in Surabaya under scrutiny. As a provider of administrative services, this office must optimize its performance to meet public expectations. However, maintaining reliability, efficiency, and responsiveness remains a challenge. The Public Satisfaction Index (IKM) is used as a key indicator to measure service quality. This study aims to analyze the efforts to optimize IKM in improving service quality at the Surabaya Immigration Office. The research employs a qualitative method with a case study approach, collecting data through interviews with passport applicants and public satisfaction surveys. The aspects measured include reliability, assurance, tangibles, empathy, and responsiveness. The data were analyzed to determine how each aspect affects public satisfaction and to identify areas for improvement to enhance the IKM. The study results indicate that service reliability reached 85%, but internal efficiency still needs improvement. Assurance contributed 78%, with technical issues requiring attention. Tangibles were rated at 82%, though facility modernization is necessary. Empathy received 68%, highlighting the need for improved attention from staff during peak workloads. Responsiveness was rated at 70%, with a need for increased consistency in providing personal attention. Recommendations include regular training and performance evaluations to ensure consistent service standards. The Surabaya Immigration Office should consider increasing staff or utilizing technology, such as online applications, to handle applicant surges and expedite administrative processes. Additional staffing and resource allocation improvements are essential, especially in primary service areas, to maintain responsiveness and empathy.
Service Quality Management in Passport Issuance at Class I TPI Immigration Office Surabaya Laksmi, I Gusti Ayu Dini Riarti Laretna; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/t5k54675

Abstract

This study aims to evaluate the quality management of services in the passport issuance process at the Class I Immigration Office TPI Surabaya. High-quality and efficient services are essential to meet the public’s needs for travel documents, particularly passports. However, despite being regulated by strict standards, service implementation occasionally encounters obstacles that may impact applicants' experiences. This research focuses on how service management quality at the Surabaya Immigration Office affects applicant satisfaction and effectiveness in achieving the expected service standards. The method used in this study is qualitative. Data were obtained through in-depth interviews with immigration officers and direct observation of the service process in the field. The study results indicate that the management of passport issuance services at the Class I Immigration Office TPI Surabaya is quite effective, with various indicators showing high achievements. Service process effectiveness reached 85%, while service speed was at 90%, demonstrating good service standards despite occasional technical issues. Resource use efficiency was recorded at 88%, reflecting the optimization of technology to reduce manual workload. Officer responsiveness scored 92%, while the quality of interaction between officers and applicants reached 93%, indicating friendly and professional service that enhances public satisfaction. Based on these findings, it is concluded that, overall, the Class I Immigration Office TPI Surabaya has successfully met public expectations in passport issuance services. Recommendations include increasing service capacity through technology optimization, expanding officer training, and educating applicants about required documents and digital systems to improve future service effectiveness
Effectiveness of Implementing APITO (Online Residency Permit Registration Application) for Foreign Nationals at the Class I Special Immigration Office of TPI Ngurah Rai Marcopo, Jonathan; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ea83y075

Abstract

This research aims to analyze the effectiveness of implementing APITO (Online Stay Permit Registration Application) for foreign nationals at the Ngurah Rai Special Class I Immigration Office. APITO was introduced as a digital solution to simplify the stay permit registration process for foreign nationals entering Indonesia. This research focuses on five main indicators for evaluating APITO's effectiveness: program comprehension, target accuracy, timeliness, goal achievement, and tangible impact on users and related institutions. The research method employed in this study is a qualitative approach, where data was collected through in-depth interviews, observation, and document analysis related to APITO’s implementation. The findings indicate that, in general, APITO’s application is quite effective, with varying effectiveness percentages across each indicator. The program comprehension indicator shows an effectiveness rate of 72%, but more efficient communication is still needed to enhance users’ understanding of application procedures. The target accuracy indicator shows an effectiveness of 68%, with challenges in providing clearer guidance for new users. Meanwhile, in terms of timeliness, the application achieves 74% effectiveness, indicating a positive accomplishment though system reliability can still be improved. The conclusion from this study indicates that APITO has the potential to enhance the quality of immigration services for foreign nationals, although several aspects require refinement. Based on these findings, it is recommended that the Immigration Office strengthen technical infrastructure such as internet networks and server capacity, especially during peak periods of stay permit requests. Additionally, brief training or socialization on APITO usage should be provided for foreign users, both offline at airports and online via video guides. Multi-language support is also recommended to help users from various countries access the application more easily.
Effectiveness of Public Service Policy Based on Mobile Passport Application at Immigration Offices Class 1 Surabaya Immigration Checkpoints Basari, Aldi Ferdian; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/be592x94

Abstract

The Mobile Passport application represents the government's initiative to modernize and streamline public services in immigration. This digital solution allows users to manage passport applications without visiting the Immigration Office. This study examines the effectiveness of the Mobile Passport application policy at the Class 1 Immigration Office, Surabaya, using five key indicators: program understanding, target accuracy, timeliness, goal achievement, and real change. A qualitative approach was employed, collecting data through interviews with users, direct observations, and analysis of user reviews on Google Play Store. Additional data were obtained from policy-related documents and reports.  Findings indicate that 75% of users benefited from the application, particularly in registration and tracking passport status, though 25% still struggle with technical aspects. Furthermore, 85% of users agreed that the application simplifies passport administration. Despite this, issues like system stability and login difficulties persist. The study concludes that the Mobile Passport application positively impacts public service efficiency. However, further improvements in digital literacy and technological infrastructure are needed to enhance user experience and optimize policy outcomes. This research highlights the importance of addressing technical challenges and user education to achieve comprehensive success in digital public service initiatives.
Dampak Pengelolaan Dana Desa Terhadap Peningkatan Pendidikan Desa Mustofa, Amirul; Anggara, Febrian Ari; Fatah, Zainal
Sawala : Jurnal Administrasi Negara Vol. 11 No. 2 (2023): Jurnal Sawala Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v11i2.7243

Abstract

Tujuan dari penelitian ini adalah untuk mengkonfirmasi bagaimana pengelolaan uang desa mempengaruhi peningkatan pendidikan di Desa Sukomulyo di kecamatan Mojowarno, Kabupaten Jombang. Penelitian dilakukan di desa Sukomulyo, Kecamatan Mojowarno, Kabupaten Jombang. Prosedur penelitian yang digunakan adalah jenis penelitian kualitatif dengan menggunakan prosedur deskriptif. Objek penyelidikan adalah empat dusun di Desa Sukomulyo, Kecamatan Mojowarno. Metode pengumpulan informasi yang digunakan dalam penelitian ini adalah lapangan. Teknik analisis informasi yang digunakan dalam penelitian kualitatif meliputi transkrip wawancara, analisis reduksi informasi, dan analisis.interpretasi informasi Hasil riset menampilkan jika program dana desa di Desa Sukomulyo ialah kenaikan pembangunan infrastruktur, pengembangan serta revisi warga sanggup dikatakan sudah tercapai. Keterlibatan pemerintah desa dalam menunjang kenaikan kualitas pembelajaran di Desa Sukomulyo sudah dicoba baik dari segi akses pembelajaran fasilitas serta prasarana pembelajaran Keterlibatan pemerintah desa dalam mendukung kualitas pendidikan di Desa Sukomulyo dalam akses pembelajaran terwujud seluruhnya perihal ini dibuktikan dengan terselenggaranya serta dibangunnya fasilitas serta prasarana pembelajaran dengan menyelenggarakan PAUD, TK/TPA serta TBM yang menampilkan terdapatnya keterlibatan pemerintah desa. pemerintah desa dalam tingkatkan kualitas pembelajaran dari segi fasilitas serta prasarana sudah dilaksanakan