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All Journal Jurnal Demokrasi Publisia: Jurnal Ilmu Administrasi Publik JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Jurnal Studi Komunikasi Publikauma : Jurnal Administrasi Publik Universitas Medan Area Nyimak: Journal of Communication Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan SENTRI: Jurnal Riset Ilmiah JHeS (Journal of Health Studies) JKMP (Jurnal Kebijakan dan Manajemen Publik) Journal of Contemporary Administration and Management (ADMAN) Journal OF Poltica Governo Jurnal Penelitian IPTEKS International Journal of Multidisciplinary Reseach Socious Journal Ipso Jure
Amirul Mustofa
Universitas Dr. Soetomo Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Analysis of Per Capita Income towards A Poverty-Free Region in Sampang Regency Hanafi, Imam; Mustofa, Amirul; Fatah, Zaenal
Socious Journal Vol. 1 No. 3 (2024): Socious Journal - June
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/nt51yv07

Abstract

A poverty-free region is one of the seventeen Sustainable Development Goals (SDGs) targets approved by the United Nations in 2015. It aims to end extreme poverty for all people earning less than $1.25 per day and promote inclusive and equitable development. Per capita, income is one of the critical indicators of human resource development and the economy. This research aims to identify economic growth in the context of per capita income and to monitor and evaluate the achievement of the SDGs Without Poverty in the Sampang district. This qualitative study uses a descriptive analysis approach, with data collection methods including observation, documentation, and library research. The research focuses on the achievement of the SDGs Without Poverty indicator, which consists of five key indicators: (i) Percentage of the population living below the national poverty line; (ii) Implementation of the social protection system; (iii) Guarantee of economic resources and fundamental service rights (health, housing, lighting); (iv) Strengthening and development of disaster-resilient areas, and (v) Government policies and proportions in poverty alleviation, as well as several sub-indicators set by the National Development Planning Agency.  The study results showed that the increase in per capita income had a negative but insignificant correlation with the poverty rate. However, per capita income positively impacts realizing the SDGs Without Poverty. It has achieved the goal of ending extreme poverty for all people with an income of less than $1.25 per day.
Evaluation of School Zoning Policy in Improving Accessibility and Quality of Education in Sidoarjo Regency Adi Setiawan, M. Wahyu; Mustofa, Amirul
Socious Journal Vol. 1 No. 5 (2024): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/1c6qed50

Abstract

This research aims to evaluate the zoning system of education implemented by the Sidoarjo Regency government to accept students who live within the closest radius of the school. The zoning policy aims to provide equal opportunities for every child to receive quality education. This research employs a qualitative method, with data collection through interviews and documentation.  The results show that State Junior High School (SJHS) 1 Krian and State Junior High School 2 Wonoayu meet the indicators of effectiveness, adequacy, and accuracy in the zoning policy, but do not meet the indicators of equity and responsiveness. The indicators of accessibility and quality of education indicate that adequacy, responsiveness, and accuracy are appropriate, while effectiveness and equity are still lacking.  The education program is still in the adjustment process, which means that access for children with special needs is not yet optimal. Although the zoning policy has successfully improved accessibility and quality of education in both schools, there are still shortcomings due to parents' lack of understanding of this policy. Therefore, more in-depth education is needed to enhance public understanding of the zoning system.
Optimizing the Public Satisfaction Index (IKM) to Improve Public Service Quality: A Case Study at the Surabaya Immigration Office Mustofa, Amirul; Wahyu Deby Leksono, Achmad; Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/4kykxd58

Abstract

Increasing public demand for quality public services has placed the Immigration Office in Surabaya under scrutiny. As a provider of administrative services, this office must optimize its performance to meet public expectations. However, maintaining reliability, efficiency, and responsiveness remains a challenge. The Public Satisfaction Index (IKM) is used as a key indicator to measure service quality. This study aims to analyze the efforts to optimize IKM in improving service quality at the Surabaya Immigration Office. The research employs a qualitative method with a case study approach, collecting data through interviews with passport applicants and public satisfaction surveys. The aspects measured include reliability, assurance, tangibles, empathy, and responsiveness. The data were analyzed to determine how each aspect affects public satisfaction and to identify areas for improvement to enhance the IKM. The study results indicate that service reliability reached 85%, but internal efficiency still needs improvement. Assurance contributed 78%, with technical issues requiring attention. Tangibles were rated at 82%, though facility modernization is necessary. Empathy received 68%, highlighting the need for improved attention from staff during peak workloads. Responsiveness was rated at 70%, with a need for increased consistency in providing personal attention. Recommendations include regular training and performance evaluations to ensure consistent service standards. The Surabaya Immigration Office should consider increasing staff or utilizing technology, such as online applications, to handle applicant surges and expedite administrative processes. Additional staffing and resource allocation improvements are essential, especially in primary service areas, to maintain responsiveness and empathy.
Service Quality Management in Passport Issuance at Class I TPI Immigration Office Surabaya Laksmi, I Gusti Ayu Dini Riarti Laretna; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/t5k54675

Abstract

This study aims to evaluate the quality management of services in the passport issuance process at the Class I Immigration Office TPI Surabaya. High-quality and efficient services are essential to meet the public’s needs for travel documents, particularly passports. However, despite being regulated by strict standards, service implementation occasionally encounters obstacles that may impact applicants' experiences. This research focuses on how service management quality at the Surabaya Immigration Office affects applicant satisfaction and effectiveness in achieving the expected service standards. The method used in this study is qualitative. Data were obtained through in-depth interviews with immigration officers and direct observation of the service process in the field. The study results indicate that the management of passport issuance services at the Class I Immigration Office TPI Surabaya is quite effective, with various indicators showing high achievements. Service process effectiveness reached 85%, while service speed was at 90%, demonstrating good service standards despite occasional technical issues. Resource use efficiency was recorded at 88%, reflecting the optimization of technology to reduce manual workload. Officer responsiveness scored 92%, while the quality of interaction between officers and applicants reached 93%, indicating friendly and professional service that enhances public satisfaction. Based on these findings, it is concluded that, overall, the Class I Immigration Office TPI Surabaya has successfully met public expectations in passport issuance services. Recommendations include increasing service capacity through technology optimization, expanding officer training, and educating applicants about required documents and digital systems to improve future service effectiveness
Effectiveness of Implementing APITO (Online Residency Permit Registration Application) for Foreign Nationals at the Class I Special Immigration Office of TPI Ngurah Rai Marcopo, Jonathan; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ea83y075

Abstract

This research aims to analyze the effectiveness of implementing APITO (Online Stay Permit Registration Application) for foreign nationals at the Ngurah Rai Special Class I Immigration Office. APITO was introduced as a digital solution to simplify the stay permit registration process for foreign nationals entering Indonesia. This research focuses on five main indicators for evaluating APITO's effectiveness: program comprehension, target accuracy, timeliness, goal achievement, and tangible impact on users and related institutions. The research method employed in this study is a qualitative approach, where data was collected through in-depth interviews, observation, and document analysis related to APITO’s implementation. The findings indicate that, in general, APITO’s application is quite effective, with varying effectiveness percentages across each indicator. The program comprehension indicator shows an effectiveness rate of 72%, but more efficient communication is still needed to enhance users’ understanding of application procedures. The target accuracy indicator shows an effectiveness of 68%, with challenges in providing clearer guidance for new users. Meanwhile, in terms of timeliness, the application achieves 74% effectiveness, indicating a positive accomplishment though system reliability can still be improved. The conclusion from this study indicates that APITO has the potential to enhance the quality of immigration services for foreign nationals, although several aspects require refinement. Based on these findings, it is recommended that the Immigration Office strengthen technical infrastructure such as internet networks and server capacity, especially during peak periods of stay permit requests. Additionally, brief training or socialization on APITO usage should be provided for foreign users, both offline at airports and online via video guides. Multi-language support is also recommended to help users from various countries access the application more easily.
Effectiveness of Public Service Policy Based on Mobile Passport Application at Immigration Offices Class 1 Surabaya Immigration Checkpoints Basari, Aldi Ferdian; Mustofa, Amirul; Widyawati, Widyawati
Socious Journal Vol. 1 No. 6 (2024): Socious Journal - December
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/be592x94

Abstract

The Mobile Passport application represents the government's initiative to modernize and streamline public services in immigration. This digital solution allows users to manage passport applications without visiting the Immigration Office. This study examines the effectiveness of the Mobile Passport application policy at the Class 1 Immigration Office, Surabaya, using five key indicators: program understanding, target accuracy, timeliness, goal achievement, and real change. A qualitative approach was employed, collecting data through interviews with users, direct observations, and analysis of user reviews on Google Play Store. Additional data were obtained from policy-related documents and reports.  Findings indicate that 75% of users benefited from the application, particularly in registration and tracking passport status, though 25% still struggle with technical aspects. Furthermore, 85% of users agreed that the application simplifies passport administration. Despite this, issues like system stability and login difficulties persist. The study concludes that the Mobile Passport application positively impacts public service efficiency. However, further improvements in digital literacy and technological infrastructure are needed to enhance user experience and optimize policy outcomes. This research highlights the importance of addressing technical challenges and user education to achieve comprehensive success in digital public service initiatives.
Implementation Of The Kampung Madani Program Based On Community Participation In Pokmas Dapur Ceria Village, Dr. Soetomo Village Pancawardani, Nur Ratna Wulan Kartini; Mustofa, Amirul
Socious Journal Vol. 2 No. 1 (2025): Socious Journal - February
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/wcchze67

Abstract

The purpose of the research is to identify how the Kampung Madani Program can be implemented effectively through a participatory approach to Pokmas Dapur Ceria of Dr. Soetomo Village. This study also seeks to explore the best strategies to encourage active community collaboration, with a focus on increasing the capacity of Pokmas Dapur Ceria as a community of change at the local level. This study uses qualitative research. The location of the research is in Dr Soetomo Village. The data collection methods used include literature studies, and document data. Based on the results of research on the Madani Village Program which was carried out through Pokmas Dapur Ceria in Dr. Soetomo Village, it succeeded in improving social, economic, and public health welfare. The main challenges of the program are limited food distribution coverage and uneven community involvement. The practical implications of the participatory approach of the Kampung Madani Program are effective in increasing the sense of belonging and social solidarity, becoming a model of local empowerment that can be applied in other regions.
The Effectiveness Of Ning Yaonah Service Innovation For Population Administration In Jombang Regency Sari, Dwi Anita Maretika; Mustofa, Amirul
Socious Journal Vol. 2 No. 1 (2025): Socious Journal - February
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/vj1tkn02

Abstract

The purpose of the research is to evaluate the effectiveness of Ning Yaonah service innovation in the process of managing administrative services, both in terms of benefits felt by the community and the challenges faced in its implementation. This study uses qualitative research. The location of the research was carried out at the Population and Civil Registration Office of Jombang Regency. The data collection methods used include literature studies, and document data. The results of the study are that Ning Yaonah service innovation has proven effective in improving the quality and efficiency of population administration services and obtaining an “A” predicate qualification in Jombang Regency. The program has succeeded in creating a transparent and accountable service, by providing easy access and simple procedures. Practical Implications Increasing the accessibility and efficiency of population administration services through digitalization, so that people can take care of documents easily and quickly without long queues
Evaluation Of The Application Of The Supervisory Results System (SRS) In The Optimization Of Supervision At The Jombang Regency Inspectorat Fitriani, Dian; Mustofa, Amirul; Albab, Ulul
Socious Journal Vol. 2 No. 3 (2025): Socious Journal - June
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/jqckvw21

Abstract

  Guided by Presidential Instruction Number 3 of 2003 concerning National Policies and Strategies for E-Government Development, in 2018 the Jombang Regency Inspectorate launched the Supervisory Results System (SRS) application. SRS is an information technology-based system designed to facilitate the integrated recording, reporting, and monitoring of follow-up monitoring results, so as to speed up the data-based decision-making process that is more accurate and transparent. This application is used to improve the effectiveness and efficiency of supervision of various aspects of operations, compliance, and internal control. The purpose of this study is to evaluate the implementation of SRS applications in optimizing supervision at the Jombang Regency Inspectorate and identify the factors that cause the ineffective implementation of SRS and describe the efforts that have been made to overcome it. The research method uses a qualitative descriptive approach. Data collection techniques were carried out by interviews, observations, and documentation studies related to the implementation of SRS. The resource persons from this study are auditors and PPUPD. The results show that the use of SRS applications has had a positive impact on increasing transparency, accuracy, and speed of reporting supervision results. The SRS application is designed as a tool to increase the effectiveness and efficiency of the supervision process on the performance of local governments. The factors that cause the ineffective implementation of SRS are the limitation of human resources in mastering technology, managers are only good in terms of operations, while in terms of software development, obstacles in handling/security of cyber attacks, network management still cannot be done independently. The SRS application is still intranet-based so auditees cannot access anywhere and anytime. Therefore, it is necessary to increase the capacity of human resources by conducting digital training and strengthening infrastructure to support the implementation of applications more effectively. This research is expected to provide recommendations for the Jombang Regency Inspectorate in optimizing the use of SRS applications to improve the quality of supervision.
Evaluating The Impact Of Additional Employee Income (Tpp) On Civil Servant Teachers’ Performance: A Policy Analysis In Mimika Regency Stefason, Stefanus; Mustofa, Amirul; Pramudiana, Ika Devy
Socious Journal Vol. 2 No. 4 (2025): Socious Journal - August
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/3x6c1788

Abstract

This study evaluates the implementation of the Additional Employee Income (Tunjangan Penghasilan Pegawai or TPP) policy for civil servant teachers (Aparatur Sipil Negara – ASN) in Mimika Regency, Indonesia, using six public policy evaluation indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. A qualitative descriptive approach was employed, incorporating semi-structured interviews with education stakeholders and analysis of teacher attendance documentation from 2023 to 2024. The findings reveal substantial discrepancies in 2023 between biometric (fingerprint) attendance and compliance with instructional duties. For example, in SMK Negeri 3 Mimika, the fingerprint attendance rate was 90%, yet only 13% of teachers complied with teaching-hour requirements; similarly, SMP Negeri 3 recorded 78% attendance but only 12% compliance. Improvements were observed in 2024, with the attendance-compliance gap narrowing significantly e.g., SMK Negeri 1 Mimika (95% vs. 90%) and SD Inpres Timika V (90% vs. 88%). Despite these improvements, interviews indicate that the TPP policy has not led to meaningful enhancements in teaching quality, pedagogical innovation, or long-term commitment. The policy is perceived as inefficient due to bureaucratic rigidity, financially inadequate in relation to cost-of-living disparities, and insufficiently responsive to the structural challenges of remote and underserved schools. Consequently, policy reform is urgently required to ensure that the TPP system is performance-based, contextually adaptive, and aligned with the broader goals of public sector accountability and equitable education outcomes.
Co-Authors Adi Setiawan, M. Wahyu Adolfina Gerans , Magdalena Alfa, Tomi Alifa, Rifda Anggara, Febrian Ari Arlina Dewi Basari, Aldi Ferdian Benga Aran, Marselina Brilliant Handyman Manalu Daniel Susilo Darlia, Nelvika Devy Pramudiana , Ika Dian Fitriani Dina Mardiana Dizon, Carl C. G. Dwi Septaningsih, Rina Dwijosusilo, Kristyan Eddy Yunus Fatah, Zaenal Fitriyani, Ika Haryadi, Wahyu Haryati, Eny Hayyuisman, Asterisk Hendriati, Yossi Imam Hanafi Ismi Avissa, Nadia Kamariyah, Sri Kurniawan, Aditya Wahyu Dwi Laksmi, I Gusti Ayu Dini Riarti Laretna Latifa, Tatik Lestari, Damajanti Sri Listyorini, Dyah Marcopo, Jonathan Mufti, Achmad Mustanir Mugiyanto, Mugiyanto Mukidah, Mukidah Norma, Etikasari Nur Afifah, Firda Ayu Pancawardani, Nur Ratna Wulan Kartini Pramono, Sapto Pramudiana, Ika Devy Priyatna, Salsabila Balqis Ramadhani, Tasya Ariel Putri Roekminiati, Sri Royani, Imam Sabardiman, Ken Sari, Dwi Anita Maretika Sarwani Sedarmayanti , Sedarmayanti Setiawan, Aris Rendy Shinta Rahmawati, Anggun Stefason, Stefanus Sugeng Bahagijo, Sugeng Sunarya, Aris Ulul Albab, Ulul Utami, Siska Wahyu Deby Leksono, Achmad Wahyu Utami, Riza Wicaksono, Lintang Permata Widyawati Widyawati Widyawati Yuyun Ratnowati , Iva Zulaikha Zulaikha