Article Per Year (5 Year)
p-Index From 2021 - 2026
3.964
P-Index
This Author published in this journals
All Journal Jurnal Teknologi E-Journal Widya Ekonomika MAJALAH ILMIAH WIDYA Prosiding Semnastek Syntax Literate: Jurnal Ilmiah Indonesia JURNAL REKAYASA SISTEM INDUSTRI MITRA: Jurnal Pemberdayaan Masyarakat Warta Ikatan Sarjana Komunikasi Indonesia Dinasti International Journal of Management Science Jurnal Bakti Masyarakat Indonesia Journal of Servite JENIUS: Jurnal Terapan Teknik Industri COMMENTATE: Journal of Communication Management Journal of Research on Business and Tourism Indonesian Community Journal Madani : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Charitas Metris: Jurnal Sains dan Teknologi Journal of Communication and Public Relations (JCPR)
Wibawa Prasetya
Universitas Katolik Indonesia Atma Jaya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

Published : 38 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 38 Documents
Search

 1   2   3   4 
Penerapan Metode IPA dan PGCV untuk Menganalisis Kualitas Layanan PT. Bank X berdasarkan Dimensi Servqual Howin, Rikko; Prasetya, Wibawa
Metris: Jurnal Sains dan Teknologi Vol. 21 No. 02 (2020): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v21i02.2493

Abstract

The bank is an institution that usually keeps people's money and redistributes it, as well as providing other services. The quality of service at the bank is important in order to compete well in the banking industry. This study aims to determine customer satisfaction, priority improvements needed to increase customer satisfaction. The data processing of this research begins with the validity and reliability test of the questionnaire, then continues with data processing using the SERVQUAL, IPA, and PGCV methods. In the SERVQUAL method there are a total of 22 attributes, for the tangible dimension it has 9 attributes, then the reliability dimension has 2 attributes, Furthermore, the responsiveness dimension has 4 attributes, the assurance dimension has 3 attributes, and finally the empathy dimension has 4 attributes. The result of Service Quality data processing, as a whole has a gap minus value. The results are then processed by the IPA method and the results show that six attributes are in the first quadrant (priority recovery), three attributes are in the second quadrant, one attribute is in the third quadrant, twelve attributes are in the fourth quadrant. The results of data processing using the IPA method, then continued with data processing using the PGCV method, and the results show that there are six attributes listed in the order of priority, with the highest PGCV score statement, namely the item "tellers and customers". Service has a sufficient number. Then followed by adding some divider walls, equity in bank services, in customer services speed, improvement at queue information, adding some chairs. So, to increase and maintain the bank service quality, the problems must be fixed immediately based on the priority rank results like adding some divider wall, increase the number of teller and customer service, adding some chair, improving equity in bank services, improving the customer service speed in serving customers
Analisis Hubungan Budaya Perusahaan, kualitas Layanan dan Citra Perusahaan Prasetya, Wibawa
Metris: Jurnal Sains dan Teknologi Vol. 22 No. 01 (2021): Juni
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v22i01.2666

Abstract

Komentar negatif yang dilontarkan pelanggan di media sosial mencerminkan bahwa masih terdapat kekurangan pada kualitas layanan yang diberikan oleh suatu perusahaan. Hal ini tentunya dapat berdampak pada citra perusahaan, perusahaan dimaksud adalah PT.XYZ Indonesia. Banyak keluhan yang disampaikan oleh pelanggan PT.XYZ Indonesia melalui sosial media twitter dan Instagram. Kondisi ini menunjukkan bahwa, nilai perusahaan PT.XYZ belum diimplementasikan oleh karyawan dalam melaksanakan tugasnya. Tujuan penelitian ini adalah untuk mengetahui apakah budaya perusahaan mempengaruhi kualitas layanan, serta untuk membuktikan bahwa budaya perusahaan dan kualitas layanan berpengaruh terhadap citra PT. XYZ Indonesia. Subjek dalam penelitian ini adalah pelanggan PT. XYZ Indonesia dengan populasi sebanyak 2.200 orang, jumlah sampel yang diambil sebanyak 100 orang yang dipilih dengan metode purposive sampling. Pengambilan data menggunakan kuesioner. Kemudian, data yang terkumpul diolah menggunakan Partial Least Square. Hasil penelitian menunjukkan bahwa bahwa budaya perusahaan berpengaruh positif dan signifikan terhadap citra perusahaan, serta budaya perusahaan dan penerapan kualitas layanan berpengaruh positif dan signifikan terhadap citra perusahaan. Melalui penelitian ini, diharapkan agar koordiasi antar karyawan perusahaan dapat dilakukan lebih baik, Karyawan dapat lebih cermat dalam bekerja, serta lebih mengutamakan pelanggan
Analisis Kepuasan Kerja,Budaya Organisasi,Turnover Intention dan Kinerja Karyawan Perusahaan Asuransi Prasetya, Wibawa; Aryantoro, Gregorius Wisnu
Metris: Jurnal Sains dan Teknologi Vol. 22 No. 02 (2021): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v22i02.3105

Abstract

This research is a type of survey research that aims to analyze job satisfaction, organizational culture, turnover intention and performance of employees of insurance companies. In addition, to examine the effect of job satisfaction and organizational culture on the level of turnover intention and employee performance. The research method used is a quantitative method. Data collection using a questionnaire that has been tested for validity and reliability. The sample in this study amounted to 170 respondents taken from an unknown population The sampling technique was used purposive sampling. The data obtained is calculated the average value per research variable. To determine the effect between variables, the data were processed and analyzed using the Structural Equation Modeling (SEM) method with LISREL 8.80 software. The results of the research show that job satisfaction has an effect on turnover intention, organizational culture has an effect on turnover intention, job satisfaction has an effect on employee performance, while organizational culture has no effect on employee performance and turnover intention has no effect on employee performance. The average value of job satisfaction is 3.92, which means that employees are satisfied with the work itself, salary, co-workers, existing promotions. The average value of organizational culture is 4.07, which means that employees feel the freedom to express opinions, a good company environment and employee involvement in completing work. The average value of Turnover Intention is 1.89, meaning that the employee's desire to move, absenteeism and violation of regulations is high. The average value for performance is 4.21, which means that the quantity, quality and use of time in completing the work are very good.
OPTIMASI ALOKASI SISTEM PENGOLAHAN SAMPAH ANORGANIK DENGAN METODE CAPACITATED MAXIMUM COVERING LOCATION PROBLEM Silalahi, Agustinus; Zefanya, Eva Angelica; Natalia, Christine; Prasetya, Wibawa
Metris: Jurnal Sains dan Teknologi Vol. 23 No. 01 (2022): Juni
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v23i01.3224

Abstract

Province X in Indonesia has a significant problem with trash that has been challenging to address. The Environment Agency therefore desires to construct an inorganic Trash Management System. The Environment Agency has four potential locations with various capacities. The purpose of this research is to locate a trash treatment system's best possible site and allocate each TPS that is less than 30 km and more over 30 km from the chosen system, respectively, to ensure that the overall distance traveled is as little as possible. There are four possible locations, and it required to select three of them. This study use the LINGO 18.0 software to solve the Capacitated Maximum Covering Location Problem (CMCLP) approach. Distance parameters used by CMCLP are split into two stages. The first stage is to determine the location of the trash treatment system to be built and the allocation of trash and the amount of trash from each TPS using Mix Integer Programming. B is not chosen out of the options, which are A, B, C, and D. System A will receive 1,407,520 tons of trash totaling 24 TPS. System C receives trash from 147 TPS weighing 1,294,495 pounds. System D will receive trash weighing 819,142 tons from 88 TPS. The allocation of trash from TPS that are more than 30 km away takes place in the second stage. Three TPS are assigned to System A, and seven TPS are assigned to System D.
PENJADWALAN PERAWAT BERDASARKAN MINIMASI PELANGGARAN PERATURAN DAN MINIMASI BIAYA LEMBUR Silalahi, Agustinus; Lydia, Antonia; Natalia, Christine; Prasetya, Wibawa
Metris: Jurnal Sains dan Teknologi Vol. 23 No. 02 (2022): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v23i02.3896

Abstract

The high overtime cost for nurses from Manual Scheduling, in the inpatient unit at ABC Hospital, where the overtime cost was Rp.10,409,910,-, much the difference number working hours between each nurses and many violations of hard constraint. So, it is necessary to make improvements to the scheduling. This study developed the scheduling whose goal is to minimize violations of regulations and minimize overtime costs by Goal Programming (GP). Mathematical formulation for both objectives were solved by LINGO 18.0. The difference in the number of working hours between the highest working hours and the least working hours for nurses who are not on leave, on Manual Scheduling, The Minimizing Regulatory Violations Scheduling and The Minimizing Overtime Costs Scheduling were 53, 0 and 1 hour(s) respectively. The highest number of working hours was 221 hours in Manual Scheduling, while the least number working hours was 175 hours in Minimizing Overtime Scheduling. If the policy in scheduling wanted to minimize violations, using the result of Scheduling for Minimizing Violation of the regulations there were 177 violations and overtime costs was Rp. 3.652.600,- reduced by 64.91%. Meanwhile, if the Hospital wanted to minimize overtime costs, using the result of Scheduling Minimizing Overtime Costs, there were 246 violations and overtime costs was Rp.104,360,- reduced by 99.0%.In the future, the hospital must establish a policy in terms of scheduling, whether the aim is to minimize violations of regulations or minimize overtime costs, so that based on this policy, the mathematical formulation can be determined.
Experimental Tests of Effect of Vertical Lifting Height, Horizontal Distance, and Weight Load Lifting Method on Muscle Activation Value Generated Using Electromyography Jessica; Yanto; Prasetya, Wibawa; Nur Tjahyo Eka Darmayanti
Metris: Jurnal Sains dan Teknologi Vol. 24 No. 01 (2023): Juni
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v24i01.4563

Abstract

In industry, manual lifting activities certainly involve muscles and generate risks if done improperly. There are problems in the form of complaints from industrial workers on manual lifting activities that are carried out in a less ergonomic manner. This study aims to determine the effect of lifting factor variables on the resulting level of muscle activation. In this case, three factors are used, namely the lifting method factor, the horizontal distance factor, and the vertical distance factor, each of which has two factor levels to produce eight combinations of lifting factors. Randomization was carried out on research subjects totalling 10 people. Previous research that has been done manually is by calculating the pulse resulting from a lifting activity according to a specified frequency. In this study, monitoring of muscle activity was carried out automatically using an instrument called Electromyography (EMG) at three points of the hand muscles, namely the biceps brachii muscle, triceps brachii muscle, and brachioradialis muscle. The results of this study indicate the best combination based on the value of muscle activation on the biceps brachii muscle, triceps brachii muscle, and brachioradialis muscle which respectively include combination 2 (M1-H2-V1) with a significance value of 0.002, combination 6 (M2-H2 -V1) with a significance value of 0.000 and combination 2 (M1-H2-V1) with a significance value of 0.013. The resulting combination of the best lifting factors can be used as a reference and recommendations for the ideal lifting posture and conditions for workers in minimizing possible injuries
Satisfaction Analysis of Museum Bank Indonesia Visitors using Integration Importance-Performance Analysis (IPA) and Kano Model Prasetya, Wibawa; Putri
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2162

Abstract

At In this era, museum paradigm is having a growth from traditional museum paradigm to paradigm of new museology. New museology offers active role and also participation of visitor in the Museum but new museology concept is not much implemented in Indonesian museums. By always improving service quality will improve the satisfaction of visitors which will impact on visitor’s interest or visitor’s participation towards museum. This research is intended to analyze visitor’s satisfaction towards service quality given by museum. This research is done by using non-probability sampling which is purposive sampling. Integration of Importance Performance Analysis and Kano Model is used in this research so it can analyze the satisfaction of museum visitors with 30 testing indicators. The results of this research shows that there is indicators that was not proper with visitor’s demands which is the ability of officers to explain collections and promotion that had been done. Even though those indicators influences satisfaction of museum visitors, therefore museum must do more evaluation towards its service and to follow the state of technology nowadays.
Komunikasi Nonverbal dan Polo Air: Penerapan Teori dan Teknik sebagai Strategi pada Tim Utoro, Annisa Nadhilah; Prasetya, Wibawa
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i9.17175

Abstract

Komunikasi yang dilakukan oleh para atlet dalam olahraga tim sangat menarik untuk ditelaah melalui perspektif ilmu komunikasi. Polo air hadir sebagai cabang olahraga keras yang mengombinasikan beberapa cabang olahraga, baik bola tangan, gulat, basket, berenang dan sepak bola. sebagai olahraga beregu, penggunaan komunikasi nonverbal sangatlah lazim, mengingat olahraga polo air yang memiliki intensitas tinggi dengan pola permainan yang cepat, sehingga para pemain dapat menghemat tenaga dan waktu dengan menggunakan komunikasi nonverbal saat menerapkan strategi penyerangan dan pertahanan. Untuk itu penelitian ini memiliki tujuan untuk menunjukkan bagaimana komunikasi nonverbal dilakukan di olahraga polo air. Penelitian ini menggunakan metode kualitatif melalui wawancara mendalam pada atlet polo air. Peneliti menemukan komunikasi nonverbal pada atlter terdiri dari face behavior, tatapan atau gaze, perilaku gerak tubuh atau gestural behavior, dan perilaku spasial atau spatial behavior. Komunikasi tersebut digunakan untuk mencapai dinamika kelompok dengan 2 tujuan kohesi yang berfokus pada pengembangan dan pemeliharaan kelompok, dan penggerak yaitu tindakan yang digunakan kelompok untuk mencapai tujuannya. Pada implementasinya baik Pembina dan pelatih juga atlet tetap menggunakan dinamika ekologi sebagai pengaturan diri dikonseptualisasikan oleh interaksi dan adaptasi bersama.
Co-Authors - Natalia Andrey Chandra, Andrey Angelina Angelina Aryantoro, Gregorius Wisnu Bathesta, Yovi Chendrasari W.Octavia Chendrasari Wahyu Oktavia Christine Natalia Christine Natalia Damasputra, Albertus Nugi Prasetya Daru Seto Bagus Anugrah Dwi Yunti Wibowo Ferdian Suprata Georgius Roysandi Yogatama Gandur Goenawan, Stephanus Ivan Gunawan, Sebastian Harwinda, Alfilonia Herman Yosep Sutarno Herman Yosep Sutarno Hotma Antoni Hutahaean Howin, Rikko Indriati, Kumala Istiqfar Panji Wimast Prokoso Jessica Jovie Koeshendrawan Putra Kamal, Kamal Kartikaningsih, Dewi Kurniawan, Angela Arella Laban Eka Jaya Lictyawati, Marcellina Cynthia Lydia, Antonia Marsellinus Bachtiar Wahyu Monica Monica Nesya Nathania Hanjaya Nur Tjahyo Eka Darmayanti Octavia, Chendrasari W. Pusung, Kevin Pusung Putri Riana Magdalena Rianita Pramitasari Rikko Howin Ronald Sukwadi Ronald Sukwadi Salsabila, Syafira Silalahi, Agustinus Surbakti, Feliks Prasepta Surbakti, Feliks Prasepta Sejahtera Sutjiadi, Inez Sutomo Sutomo Syahreen Nurmutia Taruna, Malvin Theresia Ghozali TIUAJ, Yanto Utoro, Annisa Nadhilah Veronica Gisela Veronica Tjhintia Veronica Tjhintia Vivi Triyanti Wahyu Wahyu Wanto Sarwoko Wicaksono, Michael Hizkia Wijayanti, Linda William Ciputra Wilona Angelina Azels YANTO YANTO YANTO Yulius, Careen Yuniar, Nabila Alda Zefanya, Eva Angelica