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Journal : International Journal of Economics Development Research (IJEDR)

Strategic Management Model of Organizational Citizenship Behavior in the Hospitality Industry Using Fuzzy AHP Analysis Pratiwi, Ika; Yusnita, Nancy; Hamzah, Hamzah
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 6 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i6.6868

Abstract

Human resources play an important role in the development of the hotel sector in Banten Province. So that good governance needs to be considered by all hotel management, especially for the management of star hotels which have experienced a decline in visitors over the past three years, one of which is the result of the low quality of human resources of hotel employees. For this reason, this research was conducted as a step to determine strategies to improve employee organizational citizenship behavior in the hospitality sector. Of the three alternative strategies tested using the AHP analysis method, among others, alternative strategy 1 is a policy to improve the positive work environment through recognition. Alternative strategy 2 is a policy to improve the positive work environment through recognition and alternative strategy 3 is a policy by giving full attention to employees and providing constructive feedback. The results showed that the alternative strategy with the highest priority scale to improve OCB is an open and sustainable communication policy strategy between leaders and employees. While the second priority scale is with the Policy strategy by giving full attention to employees and providing constructive feedback. While the last priority scale is with a policy strategy to improve the positive work environment through recognition. Through increasing the sense of trust (trust) by paying attention to the indicator of trust in teamwork as the most dominant indicator. This can be improved through increasing group competence in the common goals of the organization. Increase open, honest communication between employees, and create a work atmosphere that can support collaboration among employees.
Co-Authors Addini, Ragil Aidil Fitriasari Aditiyas, Saffa Ellok Ajam, Ali Alhusori, Alhusori Alrasyid, Farid Datu Andriani Sariwardani Apriani, Dwi Wulan Ariatami, Rezky Nur Basrowi Basrowi, Basrowi Boma, Muslimin Bu'ulolo, Emiliana Mefita Chen, Diki Dadan Rosana Deasy Virka Sari Dermawan, Erik Dian Kusuma Wardhani Ely Susanti Fatmawati, Dyah Ayu Fauziah, Yanti Halda, Shofa Hijria Iftinan Hamsar, La Ode Hamzah Hamzah Hanindya, Yovita Hapsari, Fairuz Lerian Puspita Harefa, Mentari Indah Sehati Hetika Hetika, Hetika Hutabarat, Rinsan Irianto, Retno Dwi Ismiyati, Ismiyati JARWADI BUDI HERNOWO Kasmita, Lora Kayame, Lince Khairun Nisa Laia, Febrianus Laia, Risman Laia, Samarudin Marpaung, Tio Marpaung, Tio Widia Astuti Martinus Tukiran Mj Rizqon Hasani, Mj Rizqon Muhammad Abdy Muhjria, Muhjria Nafilla, Dinda NIKOLAUS AGENG PRATHAMA Nofianti, Nofianti Nurwanto, Ahmad Permana, Aryo Bimo Setya Purba, Wasiah Putri, Melly Anisa Putri, Santri Adi Quraysin, Icin Ratu Ilma Indra Putri Rizal Fauzi Salam Salam Saputra, Fredy Mitra Rian Sari, Ratih Sasmita, Niki Sisilia, Adelina SRI RAHAYU Subur, Jumadi Sudirman, Saharun Sugiarti, Eni Sri Sugiharti, Rafika Nur Sulestiyono, Deddy Swastiko Priyambodo, Swastiko Syahrir Syahrir Syawaludin, M. Husein Syuhri, Ajrian Uli Wildan Nuryanto Utami, pertiwi Wahidah Sanusi Wanma, Paulina Paniai Anyke Waruwu, Junima Wati Windesi, Lidia Paskalina Yogi, Fransiska Pemeliana Yudiansyah, Ari yusnita, nancy Yuvita Zahra, Surti Zebua, Feberkatianis Zebua, Risman Jaya Zulfazzly Zulkardi Zulkardi Zulkardi