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All Journal Journal Of Management Science (JMAS) Enrichment : Journal of Management Jurnal Manajemen Bisnis Eka Prasetya Jurnal Akuntansi Bisnis Eka Prasetya : Penelitian Ilmu Akuntansi Jurnal Studia Akuntansi dan Bisnis (The Indonesian Journal of Management & Accounting) Indonesian Journal of Business and Management Indonesian Journal of Islamic Economics and Business JURNAL MITRA PRIMA JRMB (JURNAL RISET MANAJEMEN & BISNIS) Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) International Journal of Applied Finance and Business Studies Sulawesi Tenggara Educational Journal LEBAH Outline Journal of Management and Accounting International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Jurnal Manajemen Dan Akuntansi Medan Jurnal Ilmiah Multidisiplin Indonesia IIJSE PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC) Jurnal Pengabdian Masyarakat Eka Prasetya Outline Journal of Economic Studies Outline Journal of Community Development International Journal for Advanced Research Jurnal Pemberdayaan Kepada Masyarakat
Ihdina Gustina
Sekolah Tinggi Ilmu Ekonomi Eka Prasetya
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Analysis of Service Quality and Customer Satisfaction on Customer Loyalty Ihdina Gustina; Dedy Lazuardi; Zulkarnain Siregar
Outline Journal of Management and Accounting Vol. 2 No. 1 (2023): June
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ojma.v2i1.129

Abstract

This study aims to determine the effect of Service Quality on Customer Loyalty at Jhon Electro, to determine the effect of Customer Satisfaction on Customer Loyalty at Jhon Electro, to determine the effect of Service Quality and Customer Satisfaction on Customer Loyalty at Jhon Electro. The research population that will be used in the study are all customers who made purchases at the company during the 2020 period as many as 173 customers. By using the Slovin formula with an error rate of 5%, the total sample size is 121 respondents. The results showed that Service Quality and Customer Satisfaction partially had a positive and significant effect on Jhon Electro's customer loyalty. The results showed that Service Quality and Customer Satisfaction simultaneously had a positive and significant effect on Jhon Electro's customer loyalty. The results of this study are supported by the value of R square (R2) which means that Service Quality and Customer Satisfaction have an influence on Customer Loyalty. While the rest is influenced by other factors that come from outside this research model such as price discounts, advertising, customer behavior, price, location and other variables.
The Influence of Facilities, Company Image and Customer Perceptions on Purchasing Decisions in Using PT Expedition Services. Eight Primary Oceans Ihdina Gustina; Bambang Sutejo
Outline Journal of Management and Accounting Vol. 2 No. 2 (2023): December
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ojma.v2i2.185

Abstract

This study aims to determine the effect of Facilities, Company Image and Customer Perception on Decision of Buyers at PT. Delapan Samudera Pratama. The population in this research is the consumer from PT. Delapan Samudera Pratama as much as 2,496 respondent. The technique of determining the number of samples used in this study is the Slovin formula and totaling 96 respondents. The results of the analysis show that the Facilities partially has no effect on Decision of Buyers at PT. Delapan Samudera Pratama. The results showed that Company Image and Customer Perception partially have a positive and significant effect on Decision of Buyers at PT. Delapan Samudera Pratama. The results showed that Facilities, Company Image and Customer Perceptions simultaneously have a positive and significant effect on Decision of Buyers at PT. Delapan Samudera Pratama. The results of this study are supported by the value of R Square which mean Facilities, Company Image and Customer Perceptions can explain decisions of buyer and the remaining is influenced by other variables outside of this study such as price, and service quality.
Efforts to increase consumer interest through price and service quality Lazuardi, Dedy; Gustina, Ihdina; Rinaldi, Muammar; Amril, Amril
Junal Ilmu Manajemen Vol 7 No 3 (2024): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i3.511

Abstract

This research aims to determine the effect of price on purchase interest at the Sinar Buana Store, to determine the influence of service quality on purchase interest at the Sinar Buana store, to determine the influence of price and service quality on purchase interest at the Sinar Buana store. The research methodology used is a quantitative descriptive method. The type of data used in this research is quantitative data, namely data obtained in the form of numbers or figures. Data sources include primary data and secondary data. Primary data was obtained from the results of distributing questionnaires to respondents, secondary data was obtained from data and literature relating to the problems discussed. The research population that will be used in the research is all consumers who made purchases at the store during the 2020 period, totaling 17,346 consumers. This amount was obtained from transactions during 2020. By using the Slovin formula with an error rate of 10%, a sample size of 100 respondents was obtained. Data were analyzed using multiple linear regression analysis methods. The results showed that price and service quality had a positive and significant effect on purchase interest at the Sinar Buana Store.
THE INFLUENCE OF E-WORD OF MOUTH AND E-COMMERCE ON CONSUMER DECISIONS IN CHOOSING THE INDRIVE ONLINE TRANSPORTATION APPLICATION (CASE STUDY OF MARINDAL I, PATUMBAK I DISTRICT) Michael Gho; Dedy Lazuardi; Ihdina Gustina
PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC) Vol. 2 (2023): Regional Economics Development and Business Transformation in the Digital Era
Publisher : Sekolah Tinggi Ilmu Ekonomi Eka Prasetya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/ibec.v2i1.114

Abstract

The development and progress of information technology has now penetrated the field of transportation to facilitate human activities. With the increasing need for fast and easy transportation, online transportation service businesses using applications have emerged. The use of technology in the transportation sector provides convenience in ordering, time and cost efficiency, making it a distinct advantage for online transportation service providers compared to conventional transportation. InDrive is a ridesharing application platform (online transportation service provider) which is similar to Grab and Gojek, this application allows users to order cars/motorbikes at prices that can be negotiated between the driver and passenger. This research was conducted to determine and measure the influence of E-Word of Mouth and E-Commerce on the Decision to Choose the Indrive Online Transportation Application with a case study of Marindal I, Patumbak I District. This research uses a quantitative approach by determining a judgment sampling sample with criteria where the customer is age productive work using the indrive application which was used as a research sample. Using the Slovin sampling technique with a confidence level of 90% and an error rate of 10%, the sample used in this research was 100 people. Proving the hypothesis in this research is assisted by using the SPSS version 25 application. The results of this research are that the E-Word of Mouth variable partially has a positive and significant effect on the decision to choose Indrive online transportation. Partially, the E-Commerce variable has a positive and significant effect on the decision to choose Indrive online transportation. Simultaneously, E-Word of Mouth and E-Commerce have a positive and significant influence on the decision to choose Indrive online transportation. And 60.5% of voting decisions are influenced by E-Word of Mouth and E-Commerce.
Introduction of E-commerce to the MSME trading business community at the MMTC supermarket center Ihdina Gustina; Dedy Lazuardi; Putri Wahyuni; Adek Apriyandi
Outline Journal of Community Development Vol. 2 No. 1: July 2024
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ym639h05

Abstract

This activity aims to understand the impact of e-commerce developments on MSME players, especially in the aspects of market access, operational efficiency, business growth and the challenges they face. This activity provides insight for MSME players in making more informational and strategic decisions in facing the e-commerce era. In this mini research, we used the qualitative activity method. Where for these activities we go directly to the field to see the actual situation, then we can conduct interviews directly with MSME actors. In this activity, we interact directly with our respondents and the situations we observe. We chose this research method because we can see directly the facts about the material we want to research. The results of our activities reveal that not all MSME business owners experience positive impacts or good changes in the development of e-commerce. In this activity, it was also found that e-commerce, which was supposed to provide changes in the national economy, instead turned around by plunging several MSME players into tight and dangerous competition. Uneven penetration or introduction of business technology, limited capital, ideas, innovation and lack of digitalization in some MSMEs make this problem complex and complicated. Another thing that needs to be highlighted is that intense competition and changes in models and people's tastes are quite complex challenges for MSME players.
THE INFLUENCE OF E-COMMERCE, BRAND IMAGE, PRODUCT QUALITY ON PURCHASING DECISIONS FOR PORTO SANDALS AT SHOPEE LASBIO FOOTWEAR Ihdina Gustina; Dedy Lazuardi; Azrina Amalia
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.7079

Abstract

This study aims to determine the effect of E-Commerce, Brand Image, and Product Quality on consumer purchasing decisions at the Lasbio Footwear online store on the Shopee platform. The research method used is quantitative with a survey approach. The research sample consisted of 100 respondents who were Lasbio Footwear consumers. The data analysis technique used is multiple linear regression with the help of SPSS software. The results showed that partially or simultaneously, the variables of E-Commerce, Brand Image, and Product Quality had a positive and significant effect on Purchasing Decisions. Among the three variables, Product Quality has the most dominant influence. The coefficient of determination (R²) value of 0.482 indicates that 48.2% of the variation in Purchasing Decisions can be explained by the three independent variables, while the rest is influenced by other factors not examined. Thus, this study concludes that the success of selling Lasbio Footwear products at Shopee is influenced by the effective use of e-commerce platforms, the strength of brand image, and the quality of products offered to consumers.
Sosialisasi Strategi Pemasaran dalam Meningkatkan Pendapatan UMKM OKM Warung Mala Afrizal; Dedi Lazuardi; Muammar Rinaldi; Ihdina Gustina
Battuta-Jurnal Pemberdayaan Masyarakat Vol 1 No 2 (2024): Edisi Mei
Publisher : LPPM Universitas Battuta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan ini untuk Meningkatkan pemahaman pelaku UMKM tentang pentingnya strategi pemasaran, Membekali pelaku UMKM dengan pengetahuan dan keterampilan yang diperlukan untuk menerapkan strategi pemasaran yang efektif, Meningkatkan pendapatan UMKM melalui penerapan strategi pemasaran yang tepat. Penelitian ini menggunakan pendekatan deskriptif dengan metode kualitatif dan kuantitatif (mixed methods). Pendekatan ini dipilih untuk memperoleh pemahaman yang komprehensif tentang efektivitas sosialisasi strategi pemasaran dalam meningkatkan pendapatan UMKM. Untuk meningkatkan pendapatan UMKM OKM Warung Mala bukan hanya harga murah, pilihan yang banyak, serta kualitas rasa yang menjadi tolak ukur, namun pemahaman mengenai lokasi usaha yang strategis serta strategi pemasaran yang tepat juga diperlukan dalam menunjang pendapatan yang dihasilkan oleh UMKM OKM Warung Mala. Dalam pelaksanaannya bukan hanya tempat yang ramai sebagai patokan lokasi usaha yang dipilih tetapi juga bagaimana agar usaha tersebut tidak tertutupi oleh UMKM lainnya. Sehingga dengan demikian masyarakat sekitar akan dengan mudah menemukan UMKM OKM Warung Mala.
Penyuluhan Efisiensi Pengelolaan Harga Barang Pokok untuk Usaha Bakso Urat Dedy Lazuardi; Ihdina Gustina; Putri wahyuni; Bambang Sutejo
Battuta-Jurnal Pemberdayaan Masyarakat Vol 1 No 2 (2024): Edisi Mei
Publisher : LPPM Universitas Battuta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dilakukannya kegiatan ini adalah untuk meningkatkan pemahaman dan pengetahuan mengenai pasar, produk, pelanggan, dan proses bisnis yang berkaitan dengan UMKM tersebut. Serta para peneliti juga mengetahui apa saja faktor masalah yang sering kali terjadi di dalam usaha tersebut. para penulis menggunakan beberapa teknik pengumpulan data, yaitu Metode Observasi (teknik pengamatan), dan Metode Interview (wawancara), metode ini merupakan teknik pengumpulan data apabila peneliti ingin melakukan studi pendahuluan dengan tujuan menemukan permasalahan yang harus diteliti, juga apabila peneliti ingin mengetahui beberapa hal dari responden yang lebih mendalam. Dalam memahami pasar target, UMKM Bakso Urat Mas Iwan perlu mengidentifikasi preferensi dan kebutuhan konsumen yang dapat menjadi dasar untuk mengembangkan produk yang menarik dan inovatif. Selain itu, penting bagi UMKM Bakso Urat Mas Iwan untuk memperhatikan kualitas produk. Dalam industri makanan, kepuasan pelanggan sangat bergantung pada rasa dan kualitas produk. Oleh karena itu, UMKM Bakso Urat Mas Iwan perlu memastikan bahwa bahan baku yang digunakan segar, proses produksi higienis, dan rasa bakso yang konsisten. Strategi pemasaran yang efektif akan memainkan peran yang penting dalam kesuksesan UMKM Bakso Urat Mas Iwan.
Pendampingan Manajemen Operasional pada Usaha Kupi Aceh di KA Kupi Putri Wahyuni; Dedy Lazuardi; Ihdina Gustina
Jurnal Mitra Prima Vol. 8 No. 1 (2026): JURNAL MITRA PRIMA
Publisher : Mitra prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/mitra_prima.v8i1.8282

Abstract

This activity aims to improve partners' ability to manage business operations more effectively and efficiently. The methods used include identifying problems through observation and interviews, followed by mentoring in the form of education, training, and hands-on practice in preparing SOPs, structuring workflows, and maintaining operational records. The results of the activity indicate an increase in partners' understanding of managing business operations, the development of simpler SOPs, and improvements to a more systematic workflow. Furthermore, partners have begun implementing more organized and consistent operational records, making it easier to control business activities. This activity has had a positive impact on improving the quality of operational management and supporting the sustainability of Kupi Aceh's business on the KA Kupi.
Pendampingan peningkatan daya saing usaha kupi Aceh di Medan melalui manajemen praktis Dedy Lazuardi; Ihdina Gustina; Putri Wahyuni
Lebah Vol. 19 No. 6 (2026): July: Pengabdian
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/lebah.v19i6.587

Abstract

This community service project aims to bridge the managerial gap in traditional Kupi Aceh businesses in Medan City through intensive assistance in implementing practical management, thereby enhancing competitiveness without diminishing its cultural identity. The project adopted a modified Participatory Action Research (PAR) framework, involving 5 partner Kupi Aceh coffee shops with 15 participants. The intervention phases encompassed problem diagnostics, offline training, and on-site mentoring for four weeks. The effectiveness of cognitive understanding was measured using Normalized Gain (N-Gain), while the operational impact was assessed through observations of raw material inefficiency trends. The results indicated a significant increase in managerial literacy, demonstrated by the participants' average N-Gain scores falling into the medium-to-high category (0.64–0.80). Operationally, compliance with cloud-based digital bookkeeping applications and the implementation of standard operating procedures (SOP) successfully enhanced the partners' competitiveness indicators. This was reflected in daily cash flow transparency, the mitigation of fraud risks, and a drastic reduction in raw material inventory inefficiencies by preventing overstock and stock-out risks. In conclusion, the implementation of adaptive practical management is proven effective in transforming family-run governance into a more systematic and efficient structure. Operational standardization and digitalization serve as robust catalysts for the competitiveness of traditional culinary MSMEs amidst modern market disruptions. 
Co-Authors Adek apriyandi Afrizal Afrizal Amril Amril Antonio Lodian Antonio Lodian Aureria, Catherine Azrina Amalia Bambang Sutejo Bambang Sutejo, Bambang Dedi Lazuardi Dedy Lazuardi Dedy Lazuardy Dedy Lazuardy Dedy Lazuardy Desma Erica Maryati Manik Elisabeth Nainggolan Irma Herliza Rizki Isra Rafika Sihombing Jocelyn Jovita Khairunnisa M. Farid Pratama Perangin-angin Michael Gho Muammar Rinaldi Muhammad Ali Akbar Muhammad Alif Andika Muhammad Fadli Hutabarat Muhammad Ras Muis Putri Wahyuni PUTRI WAHYUNI Putri Wahyuni Selen Anggereyani Sesilia Ariska Sienny Sienny Siregar, Zulkarnain Siti Mujiatun Sri Rezeki Sri Rezeki Sri Rezeki Sridewi, Nurmala Tiffanny Calista Susanto Tina Muhardika Handayani Viviani