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All Journal International Journal of Electrical and Computer Engineering International Journal of Evaluation and Research in Education (IJERE) E-Journal of Tourism Jurnal Manajemen dan Bisnis Sriwijaya Infotech Journal MIX : Jurnal Ilmiah Manajemen Jurnal Sains & Teknologi Lingkungan Binus Business Review JOIV : International Journal on Informatics Visualization Warta Ardhia : Jurnal Perhubungan Udara SEEIJ (Social Economics and Ecology International Journal) Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Edunomika (JIE) International Journal of Business Economics (IJBE) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Business Studies and Management Review Central Community Development Journal Journal of E-business and Management Science Proletarian : Community Service Development Journal
Ikhsan, Ridho Bramulya
Bina Nusantara University
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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Airline Service Delays And The Impact On Customer Perceptions, Switching Intentions And Negative Word Of Mouth Simarmata, Juliater; Ikhsan, Ridho Bramulya; Prabowo, Hartiwi; Yuniarty, Yuniarty; Wouter, Dewulf
WARTA ARDHIA Vol. 48 No. 2 (2022)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v48i2.483.1-11

Abstract

This research examines the influence of service delay on negative emotions and its result on switching plans and negative word of mouth as customer behavior. The survey was conducted on customers who have undergone delays in LCC airlines in Indonesia. The respondents' total number was 383, and the questionnaire responses were analyzed using SEM and mediation testing. As a result, this study accepts all the hypotheses that service delay affects anger and worry, and its impact on switching intention behavior and negative word of mouth. This research provides insight into how airlines can manage and improve their service policies to minimize service delays.
Enhancing Organisational Citizenship Behavior: A Trust-Based Perspective on Leadership and Support Hamali, Sambudi; Ikhsan, Ridho Bramulya; Efendi, Calvin Lucky; Rhido, M
International Journal of Business Economics (IJBE) Vol 6, No 2 (2025): MARCH - AUGUST 2025
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v6i2.23848

Abstract

Purpose – This research examines the impact of transformational leadership, perceived organisational support, and organisational trust on organisational citizenship behaviour among Generation Z employees working in DKI Jakarta and tests organisational trust as a mediating variable.Methodology – This study employs a quantitative approach, specifically a causal study design utilising non-probability sampling. Data were gathered from 134 Generation Z respondents working in companies within DKI Jakarta through a questionnaire distributed via Google Forms. The data analysis used is the Structural Equation Model SEM-PLS with Warppls 8.0 software.Findings – The results showed that transformational leadership, perceived organisational support, and organisational trust affect organisational citizenship behaviour. Transformational leadership is more dominant in influencing organisational citizenship behaviour. Organisational trust as a mediating variable of the relationship between transformational leadership and perceived organisational support on organisational citizenship behaviour.Originality/Novelty – This study examined the influence of transformational leadership, perceived organisational support, and organisational trust on organisational citizenship behaviour, in contrast to previous studies that examined these factors separately. It also examined organisational trust as a mediating variable in the relationship between transformational leadership, organisational support, and organisational citizenship behaviour.Implications – Companies in DKI Jakarta must build trust between leaders and Generation Z with wise and inclusive leadership. In addition, leaders must be role models, inspire, and foster pride in the team.
GREEN INTELLECTUAL CAPITAL AND RICH DIGITAL ECO-DYNAMIC TO IMPROVE E-BUSINESS SMES’ INNOVATION PERFORMANCE Yuniarty Yuniarty; Bramulya Ikhsan, Ridho; Prabowo, Hartiwi; Simarmata, Juliater
Jurnal Bisnis dan Akuntansi Vol. 27 No. 1 (2025): Jurnal Bisnis dan Akuntansi
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/8pjpgb51

Abstract

This research investigates the impact of green intellectual capital, dynamic capability, IT ambidexterity, environmental uncertainty, and RICH on the innovation performance of entrepreneurial small and medium-sized enterprises (SMEs). Focusing on Indonesian e-business SMEs, this study aims to deepen comprehension of the elements fostering innovation within SME entrepreneurship. Data were gathered from 313 SME entrepreneurs via online questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The study identifies key determinants influencing the improvement of innovation performance among Indonesian ebusiness SMEs and offers recommendations for its enhancement. Findings indicate that IT ambidexterity, environmental uncertainty, RICH, and green intellectual capital exert a significant positive effect on dynamic capability. Furthermore, dynamic capability, IT ambidexterity, environmental uncertainty, RICH, and green intellectual capital all demonstrate a substantial positive influence on innovation performance, with green intellectual capital emerging as the most impactful contributor. Ultimately, these insights can empower businesses to develop novel products and implement innovative marketing strategies, thereby expanding their market reach and customer base. 
Aplikasi Model Inovasi Quintuple Helix untuk Strategi Pengendalian Pencemaran Air Sungai Brantas Alfarizi, Muhammad; Ikhsan, Ridho Bramulya; Yuniarty, Yuniarty
Jurnal Sains dan Teknologi Lingkungan Vol. 16 No. 1 (2024): SAINS & TEKNOLOGI LINGKUNGAN
Publisher : Teknik Lingkungan Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jstl.vol16.iss1.art6

Abstract

The river is an inseparable part of the maritime concept because it is very close to people's lives, both those who live in cities and villages. Of the many rivers in Indonesia, the focus of this study is the Brantas River with the reason that the phenomenon of environmental cleanliness is not maintained. This study aims to explain the Quintuple Helix model according to public perception as input for the government, universities and business actors to work together to create sustainable innovations in water management in the Brantas River. This study uses a descriptive method with a survey approach. The results show the actual condition of water management in the Brantas River from the community's point of view based on the results of a survey at the Brantas River location seen from the Quintiple Helix Model, namely the education system, economic system, natural environment, media and culture-based society, and lastly is the political system. Until the conclusion, form a Quintuple Helix innovation model which will be a powerful strategy for controlling water pollution in the Brantas River
DRIVING FORCES: EXPLORING THE IMPACT OF SOCIAL MOTIVES ON ENTREPRENEURIAL ORIENTATION AND KNOWLEDGE MANAGEMENT BEHAVIOR THROUGH THE MEDIATING LENS OF ENTREPRENEURIAL ORIENTATION Hadipoespito, Randy; Herlina, Maria Grace; Ikhsan , Ridho Bramulya
Journal of Business Studies and Management Review Vol. 7 No. 2 (2024): JBSMR, Vol 7 No.2 June 2024
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v7i2.33816

Abstract

This study explores the impact of McClelland's social motives on entrepreneurial orientation (EO) and knowledge management behaviour (KMB), examining EO's mediating role in this relationship. Utilising a sample of 302 employees from Greater Jakarta, data were collected through online surveys and analysed using partial least square structural equation modeling (PLS-SEM). The findings reveal that social motives significantly influence EO, positively impacting KMB. The study underscores the importance of fostering a workplace culture that supports social motives such as achievement, power, and affiliation, as these drive entrepreneurial behaviours and effective knowledge management practices. EO serves as a crucial mediator, amplifying the beneficial effects of social motives on KMB. These insights suggest that organisations can enhance their innovation and competitive advantage by strategically managing human and knowledge resources. Practical implications include implementing policies and training programs that cultivate social motives and entrepreneurial orientation. Future research should explore the longitudinal effects and the moderating roles of organisational culture and leadership style, providing a more comprehensive understanding of these dynamics across diverse contexts.
The INTERSECTION OF SOCIAL MEDIA LEARNING AND ENTREPRENEURIAL ORIENTATION: EFFECTS ON ACADEMIC OUTCOMES FOR GEN Z HIGHER EDUCATION STUDENTS Rinaldi, Banu; Herlina, Maria Grace; Ikhsan, Ridho Bramulya
Journal of Business Studies and Management Review Vol. 7 No. 2 (2024): JBSMR, Vol 7 No.2 June 2024
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v7i2.34262

Abstract

This study examines the influence of social media learning and entrepreneurial orientation on the academic performance of Generation Z in higher education institutions. Conducted in Greater Jakarta from February to June 2023. It involved 216 gen Z participants. The research utilised Rasch Model Analysis and Chi-Square Analysis for data examination. The research results revealed that students proficient in entrepreneurial orientation and social media learning had better GPAs, although social media learning alone did not significantly impact academic performance. The study underscores the importance of combining entrepreneurial orientation with social media learning to enhance academic performance in Generation Z students. It highlights the need for further research, considering the limited geographical scope and the lack of data on specific educational social media platforms. This research contributes to understanding how to effectively use social media and entrepreneurial skills to improve academic outcomes in higher education settings.
THE EFFECT OF SERVICE QUALITY ON PORT OPERATIONAL PERFORMANCE AND SATISFACTION: A STUDY OF TRANSPORTATION AND PASSENGER COMPANIES AT LUWUK PORT IN BANGGAI DISTRICT Wibowo, Wahyu; Setiawan, Edhie Budi; Agusinta, Lira; Ikhsan, Ridho Bramulya
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13115

Abstract

Understanding the behavior of freight and passenger transport companies as users of port services is essential to evaluate service quality performance because it will have an impact on port operational performance and also port service user satisfaction (companies and passengers). Therefore, this study aims to examine the impact of service quality on port operational performance and customer satisfaction from the perspective of port service users. This research uses qualitative and quantitative methods. The quantitative method uses PLS-SEM, while the qualitative method uses IPMA. Data were collected from two sample groups by distributing questionnaires to 50 freight transportation companies and 50 passengers of Luwuk Port in Banggai Regency. The results prove that service quality positively and significantly affects port operational performance and satisfaction in the sample group of freight and passenger transportation companies. The results of the IPMA analysis on both research samples still require improvement to improve port operational performance and port service user satisfaction.
Student Engagement Mechanism of Online Learning: The Effect of Service Quality on Learning Management System Prabowo, Hartiwi; Yuniarty, Yuniarty; Bramulya Ikhsan, Ridho
JOIV : International Journal on Informatics Visualization Vol 6, No 3 (2022)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/joiv.6.3.1263

Abstract

Since typical classrooms do not include discussions, collaborative learning, or interactive learning activities, engagement is a major challenge in distant learning. Online learning satisfaction levels should be measured as evaluation material for future implementation. Although online learning has many advantages, a high dropout rate remains a significant challenge. This study investigates how higher education students' engagement and satisfaction with online learning are enhanced by information, system, and service aspects. The research design was quantitative research, and we used a questionnaire to collect data. The questionnaire was designed on a five-rating interval scale. The sampling technique was simple random sampling. The target minimum sample was counted using the Slovin method, and 206 undergraduate students taking online courses were surveyed online. The model was tested using structural equation modeling partial least squares (SEM PLS). This method is useful for investigating the relationship between constructs. The model was tested with the application of the SmartPLS program. The results revealed a positive and significant effect of system quality, information quality, service quality to student engagements, and their impact on student satisfaction, both direct and indirect. This study answers the literature gap and verifies the importance of online learning quality factors on students’ satisfaction and engagement. These results are expected to help to improve online learning in higher education settings, specifically on students' engagement and satisfaction, leading to perseverance and success.
Executive education as a tool for workforce capacity development: Evidence from Malaysian private sector employees Fakhrorazi, A; Hartini, H; Omar, Rusdi; Ikhsan, Ridho Bramulya
Central Community Development Journal Vol. 5 No. 2 (2025): December 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/ccdj.v5i2.1046

Abstract

In the context of rapid economic change and increasing skill mismatches in Malaysia, understanding how private sector employees pursue continuing professional development has become a critical workforce development concern. This study explores the key factors motivating private-sector employees in Malaysia to enroll in executive academic programs, the benefits they expect, the skills most demanded by industry, and the learning structures and communication approaches that shape participation decisions. Data were collected using a drop-and-collect method and mail surveys, resulting in a final sample of 210 private sector employees. The findings indicate that career advancement, skill development, and networking opportunities are the primary drivers of participation. Leadership, critical thinking, problem-solving, and technical competencies such as financial management and data analysis emerge as the most sought-after skills. Respondents show a strong preference for hybrid learning formats and shorter program durations, alongside digitally mediated and personalized information channels when considering program enrollment. The findings provide practical insights for higher education providers, employers, and policymakers in designing development-oriented learning pathways that support private sector workforce capacity building and sustainable career progression.
FACTORS IN LEARNING MANAGEMENT SYSTEM TO OUTREACH ONLINE LEARNING ALUMNI ENGAGEMENT IN HIGHER EDUCATION Shiyrah Theosebes Sela; Ridho Bramulya Ikhsan; Yuniarty
INFOTECH journal Vol. 10 No. 1 (2024)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/infotech.v10i1.9190

Abstract

The global education will not be limited to a place, time and condition. A non-state university in Indonesia through its online learning makes it happened so everyone can experience learning. In providing high quality education, this non-state university facilitates the learning process with Learning Management System equipped with features that will support students. This support will strengthen the bonds between the students and the university even after graduation. The uniqueness of this paper is aiming to find out the essential factors of the Learning Management System that outreach alumni engagement in online learning, not regular type of students, and how the factors work through the Learning Management System. The online learning students interact and collaborate virtually with the lecturers, among students, administration staff, and so on that will impact to the bonds or the sense of belongings among them. A questionnaire with open questions, was distributed through social media to the online learning students. The questionnaire was created using Microsoft Forms and Mentimeter. Mixed method was used to analyze data collected. Quantitative method was used to calculate the data and then quantitative method for interpreting the findings. The findings which are the essentials factors to outreach alumni students will be benefits for the university, online learning institutions, also other parts that required the information to manage the alumni to create alumni engagement.
Co-Authors Agusinta, Lira Ahmad Fakhrorazi Alfarizi, Muhammad Andrianto Susilo Annur, Rania Ramadhanty Aries Aries Br Sinukaban, Laranza Destami Chairuddin , Irwan Daru Asih Dewulf Wouter Dinegoro, Radindya Citta Dony Saputra Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Efendi, Calvin Lucky Engkos Achmad Kuncoro Eriana Astuty Euis Saribanon, Euis Fadhila Dhia Malihah Fakhrorazi, A Fernando, Yudi Foo-Wah Lim Hadipoespito, Randy Hamali, Sambudi Harnadi Putra Hartini, H Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo, Hartiwi Herlina, Maria Grace Indra Kusumawardhana Ivan Sangkereng Juliater Simamarta Karina Silitonga Lianna Wijaya Lira Agusinta Lupiyoadi, Rambat Lusia, Erma Muchsin Saggaff Shihab Nik Abdullah Nurul Komara Fajrin Omar, Rusdi Rhido, M Rinaldi, Banu Rini Kurnia Sari Robin Cahyadi Rudy Aryanto Sangkereng, Ivan Sarinah Sarinah Shiyrah Theosebes Sela Teguh Sriwidadi Wahyu Wibowo Wahyu Wibowo Warniancy Ariesty Wei-Kit Loke Wouter, Dewulf Yudi Fernando Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty