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All Journal International Journal of Electrical and Computer Engineering International Journal of Evaluation and Research in Education (IJERE) E-Journal of Tourism Jurnal Manajemen dan Bisnis Sriwijaya Journal of Consumer Science Infotech Journal MIX : Jurnal Ilmiah Manajemen Jurnal Sains & Teknologi Lingkungan Binus Business Review JOIV : International Journal on Informatics Visualization Warta Ardhia : Jurnal Perhubungan Udara SEEIJ (Social Economics and Ecology International Journal) Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Edunomika (JIE) International Journal of Business Economics (IJBE) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Business Studies and Management Review Journal of E-business and Management Science Proletarian : Community Service Development Journal
Ikhsan, Ridho Bramulya
Bina Nusantara University
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Airline Service Delays And The Impact On Customer Perceptions, Switching Intentions And Negative Word Of Mouth Juliater Simarmata; Ridho Bramulya Ikhsan; Hartiwi Prabowo; Yuniarty Yuniarty; Dewulf Wouter
WARTA ARDHIA Vol 48, No 2 (2022)
Publisher : Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v48i2.483.1-11

Abstract

This research examines the influence of service delay on negative emotions and its result on switching plans and negative word of mouth as customer behavior. The survey was conducted on customers who have undergone delays in LCC airlines in Indonesia. The respondents' total number was 383, and the questionnaire responses were analyzed using SEM and mediation testing. As a result, this study accepts all the hypotheses that service delay affects anger and worry, and its impact on switching intention behavior and negative word of mouth. This research provides insight into how airlines can manage and improve their service policies to minimize service delays.
Personal innovativeness and facilitating conditions in shaping the outlooks toward m-banking adoption among generation Y in Malaysia Foo-Wah Lim; Ahmad Fakhrorazi; Ridho Bramulya Ikhsan; Karina Silitonga; Wei-Kit Loke; Nik Abdullah
International Journal of Electrical and Computer Engineering (IJECE) Vol 13, No 4: August 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijece.v13i4.pp4101-4111

Abstract

The study investigated the determinants of m-banking adoption among generation Y (Gen-Y) in Malaysia. The study underpinned the technology acceptance model as the main guideline or a blueprint for analyzing the research model. The study applied a survey research design and investigated structural equation modeling (SEM) under the partial least-square SEM (PLS-SEM) technique using SmartPLS 2.0. A total 358 m-banking users in Malaysia were exerted as respondents who were randomly selected and then investigated. The results of the analysis conducted with PLS-SEM reveal the existence of usage convenience, facilitating conditions, and personal innovation in information technology that has been remarkably influenced by the outlooks that have adopted m-banking in the country of Malaysia. In addition, the usage convenience that has been felt and facilitated by the conditions found can affect the appraised practicality of m-banking remarkably. Finally, the usage convenience of m-banking that is felt among Gen-Y in Malaysia is influenced by the remarkable activation of personal conditions and innovations exerted in information technology.
Sustainable entrepreneurial culture in promoting innovation: a higher education perspective Eriana Astuty; Ridho Bramulya Ikhsan; Rudy Aryanto
International Journal of Evaluation and Research in Education (IJERE) Vol 13, No 1: February 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v13i1.26740

Abstract

This research aimed to build a quadruple-helix partnership model between universities, government, industry, and community from the higher education (HE) perspective in creating various innovations to support sustainable regional socio-economic development. This study used exploratory quantitative research to develop, predict the model, and explain the empirical evidence. In addition to the model, this study found that institutional sustainable entrepreneurial culture (SEC) could be developed by transforming the university into an entrepreneurial university (EU) and applying sustainable development goals (SDGs) principles to teaching-researching-community service activities, management and governance, and institutional leadership. This study also confirmed that universities with an SEC cannot directly affect the emergence of various innovations sourced from knowledge and research results but must be mediated by internal consensus within academia and external consensus among partnership actors. The research contributions are aimed at: i) HE policymakers who will transform their institutions into EU as a first step in carrying out the university’s third mission; ii) HE will build quadruple helix partnerships; and iii) Micro, small, and medium enterprise (MSME) which will take advantage of the innovations offered in the quadruple-helix. In addition, this research deepens the Etzkowitz partnership path model in which HE, a source of knowledge for innovation, becomes more focused in the form of SDGs-based EU.
The Influence of Tourism Activities on Tourism Decisions in The New Normal Era Erma Lusia; Indra Kusumawardhana; Ridho Bramulya Ikhsan
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.108600

Abstract

After surviving the covid-19 epidemic, civilization must eventually adjust to a new normal. Currently, certain situations are unpredictable and cannot be anticipated or projected based on previous historical data. After enduring the lengthy quarantine and the tremendous mental stress brought on by the complicated circumstances, the priority for most individuals is to take vacations. Traveling to various locations that provide a variety of holiday experiences becomes a viable option to selecting. What attribute of a destination has become more important to individuals when they decide to travel? This study investigates the significance of destination attributes to travel decisions in the new normal. In this study, the spearman rank correlation is employed to analyse data collected randomly from 150 respondents. The study's results indicate that activity has significant relationship to travel decision. The findings of this research will aid the tourism sector in developing strategies for visitor-oriented activities. Another critical advantage is recognizing that customer behaviour directly impacts a company's long-term success.
THE EFFECT OF SERVICE QUALITY ON PORT OPERATIONAL PERFORMANCE AND SATISFACTION: A STUDY OF TRANSPORTATION AND PASSENGER COMPANIES AT LUWUK PORT IN BANGGAI DISTRICT Wahyu Wibowo; Edhie Budi Setiawan; Lira Agusinta; Ridho Bramulya Ikhsan
JURNAL ILMIAH EDUNOMIKA Vol 8, No 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13115

Abstract

Understanding the behavior of freight and passenger transport companies as users of port services is essential to evaluate service quality performance because it will have an impact on port operational performance and also port service user satisfaction (companies and passengers). Therefore, this study aims to examine the impact of service quality on port operational performance and customer satisfaction from the perspective of port service users. This research uses qualitative and quantitative methods. The quantitative method uses PLS-SEM, while the qualitative method uses IPMA. Data were collected from two sample groups by distributing questionnaires to 50 freight transportation companies and 50 passengers of Luwuk Port in Banggai Regency. The results prove that service quality positively and significantly affects port operational performance and satisfaction in the sample group of freight and passenger transportation companies. The results of the IPMA analysis on both research samples still require improvement to improve port operational performance and port service user satisfaction.
FACTORS IN LEARNING MANAGEMENT SYSTEM TO OUTREACH ONLINE LEARNING ALUMNI ENGAGEMENT IN HIGHER EDUCATION Sela, Shiyrah Theosebes; Ikhsan, Ridho Bramulya; Yuniarty
INFOTECH journal Vol. 10 No. 1 (2024)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/infotech.v10i1.9190

Abstract

The global education will not be limited to a place, time and condition. A non-state university in Indonesia through its online learning makes it happened so everyone can experience learning. In providing high quality education, this non-state university facilitates the learning process with Learning Management System equipped with features that will support students. This support will strengthen the bonds between the students and the university even after graduation. The uniqueness of this paper is aiming to find out the essential factors of the Learning Management System that outreach alumni engagement in online learning, not regular type of students, and how the factors work through the Learning Management System. The online learning students interact and collaborate virtually with the lecturers, among students, administration staff, and so on that will impact to the bonds or the sense of belongings among them. A questionnaire with open questions, was distributed through social media to the online learning students. The questionnaire was created using Microsoft Forms and Mentimeter. Mixed method was used to analyze data collected. Quantitative method was used to calculate the data and then quantitative method for interpreting the findings. The findings which are the essentials factors to outreach alumni students will be benefits for the university, online learning institutions, also other parts that required the information to manage the alumni to create alumni engagement.
Faktor Penentu Kepuasan Pengguna Layanan Logistik Di E-Commerce Sangkereng, Ivan; Ikhsan, Ridho Bramulya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 8 No. 2 (2021): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i2.696

Abstract

Customer satisfaction is a determinant of the sustainability of the logistics service provider when collaborating with e-commerce platforms. Therefore, it is essential to study the factors that determine customer satisfaction when using goods delivery services more deeply. This study aims to determine the effect of logistics services with dimensions consisting of product availability and quality, delivery, information and complaints on electronic customer satisfaction. The population in this study is the e-commerce users who live in Jabodetabek, with a total sample of 386. The sampling technique used was purposive sampling. Measurement of variables using a questionnaire with a 5-point differential semantic scale. PLS-SEM was used to answer the research hypothesis. As a result, all questionnaire items meet the requirements of high validity and reliability. The seven variables analyzed, namely availability, delivery time, shipping costs, delivery reliability, product quality and condition, consumer complaints and return policies, and information quality, have a significant positive effect on electronic customer satisfaction. The quality of information and complaints is the dominant determining factor in shaping electronic customer satisfaction.
Exploring the Determinants of Repurchase Intention and Word of Mouth Intention in Social Commerce Ariesty, Warniancy; Ikhsan, Ridho Bramulya
International Journal of Business Economics (IJBE) Vol 6, No 1 (2024): September - Desember
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v6i1.21630

Abstract

Purpose – This study aims to analyze the factors that affect customer intention to make a repeat purchase and provide recommendations to others on social commerce platforms.Methodology – This study uses a quantitative study design with data collection through online surveys. The respondents from this study were 220 respondents who actively used social commerce platforms and had made purchases on social commerce platforms. The research model was tested using SmartPLS software version 4.Findings – Based on the research results, it can be concluded that Reputation has a positive effect on Satisfaction, Information Quality has a positive effect on Satisfaction, Transaction Safety has a positive effect on Satisfaction, Satisfaction has a positive effect on Repurchase Intention, and Satisfaction has a positive effect on WOM Intention.Originality/Novelty – This study's novelty lies in adding transaction safety variables directly related to consumer satisfaction.Implications – Maintaining and improving reputation is very important, and businesses need to consistently build a positive image and credibility in the eyes of consumers. To ensure a strong reputation, focus on transparency, integrity, and quality of service. To increase transparency, social commerce businesses must ensure that the information provided is clear, timely, and useful for consumers. In addition, transaction security is also a top priority to create satisfaction that can encourage repurchase intentions and WOM from consumers.
The Impact of Pro-Environment Belief and Personal Norm toward the Beauty Purchase Behavior Ikhsan, Ridho Bramulya; Br Sinukaban, Laranza Destami; Dinegoro, Radindya Citta; Annur, Rania Ramadhanty; Fernando, Yudi
MIX: JURNAL ILMIAH MANAJEMEN Vol 13, No 2 (2023): MIX: JURNAL ILMIAH MANAJEMEN
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2023.v13i2.002

Abstract

Objectives: The increasing use of eco-friendly beauty products in Indonesia attracts many researchers to understand buying behavior. Therefore, this study examines the effect of altruistic values, hedonic values, pro-environmental beliefs, personal norms, and independent decision-making on consumer buying behavior of eco-friendly beauty products.Methodology: This research is quantitative with an online survey of consumers purchasing green cosmetics products in Greater Jakarta, Indonesia. The determination of the number of samples is ten times the number of indicators with a purposive sampling technique. The research questionnaire was developed by several prior researchers who had been tested for validity and reliability. Structural equation modeling uses structural equation modeling-partial lease squares with SmartPLS software version 4 to test the research hypothesis.Finding: The results of the study show that altruistic values and hedonic values have a positive effect on pro-environmental beliefs. Furthermore, pro-environmental beliefs have a positive effect on personal norms. Finally, personal norms and independent judgment-making positively affect consumers' purchase behavior of green beauty products in Greater Jakarta.Conclusion: Green beauty purchase behavior in Greater Jakarta is influenced by personal norms and independent judgment-making which are also influenced by altruistic values, hedonic values, and pro-environmental beliefs. In the context of green beauty products, awareness that arises from within oneself can form a better level of consistency in buying green beauty product behavior. The findings from this study serve as a basis for managers and the Indonesian government to implement better eco-friendly strategies to motivate consumers to buy green products, especially cosmetics.
The Influence of Electronic Word of Mouth And Brand Image On High-End Tumble Purchase Intention Harnadi Putra; Ridho Bramulya Ikhsan
Journal of E-business and Management Science Vol. 1 No. 1 (2023): Juni 2023
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/jems.v1i1.38

Abstract

The High-End Tumbler product is a premium version of a drinking cup, but the presence of competitors with low-end versions makes consumers switch because it has the same function at an affordable price. This study aimed to determine the effect of e-wom and brand image on the purchase intention of high-end tumblers, both simultaneously and partially. This type of research is quantitative, with the unit of analysis being high-end tumbler purchase intention users in DKI Jakarta. Data collection used a questionnaire distributed to 100 high-end tumbler purchase intention users in DKI Jakarta. They were testing the data using validity, reliability, classical assumption test, and multiple linear regression. The results of the study prove that all data are declared valid and reliable. In addition, all classical assumption tests are met. Multiple linear regression testing proves that e-wom and brand image affect the purchase intention of high-end tumblers, both simultaneously and partially.
Co-Authors Agusinta, Lira Ahmad Fakhrorazi Alfarizi, Muhammad Andrianto Susilo Annur, Rania Ramadhanty Aries Aries Br Sinukaban, Laranza Destami Chairuddin , Irwan Daru Asih Dewulf Wouter Dinegoro, Radindya Citta Dony Saputra Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Efendi, Calvin Lucky Engkos Achmad Kuncoro Eriana Astuty Erick Fernando B311087192 Euis Saribanon, Euis Fadhila Dhia Malihah Fernando, Yudi Foo-Wah Lim Hadipoespito, Randy Hamali, Sambudi Harnadi Putra Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo, Hartiwi Herlina, Maria Grace Indra Kusumawardhana Ivan Sangkereng Juliater Simamarta Karina Silitonga Lianna Wijaya Lira Agusinta Lupiyoadi, Rambat Lusia, Erma Muchsin Saggaff Shihab Nik Abdullah Nuraini Sari, Nuraini Nurul Komara Fajrin Rhido, M Rinaldi, Banu Rini Kurnia Sari Robin Cahyadi Rudy Aryanto Sangkereng, Ivan Sarinah Sarinah Sela, Shiyrah Theosebes Teguh Sriwidadi Wahyu Wibowo Wahyu Wibowo Warniancy Ariesty Wei-Kit Loke Wouter, Dewulf Yudi Fernando Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty