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Journal : Masalah-Masalah Hukum

STRENGTHENING LEGAL PROTECTIONS AGAINST SOCIAL ENGINEERING IN DIGITAL BANKING: CHALLENGES, GAPS, AND RECOMMENDATIONS Utami, Putu Devi Yustisia; Purwanti, Ni Putu
Masalah-Masalah Hukum Vol 54, No 2 (2025): MASALAH-MASALAH HUKUM
Publisher : Faculty of Law, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/mmh.54.2.2025.214-226

Abstract

Social engineering is a form of manipulation used by malicious actors in digital banking services, exploiting social interaction mechanisms that can lead to financial losses for customers. Under Article 55 of the Financial Services Authority Regulation on Consumer Protection, financial institutions are obligated to safeguard customer funds. However, these protections often fail during social engineering incidents. This study utilizes both normative and empirical legal research methods to analyze common social engineering schemes, such as the distribution of APK files containing malware, phishing, pretexting, baiting, and quid pro quo. Consumer protection in the banking sector is regulated by several legal instruments, including the Consumer Protection Act, Financial Sector Development and Strengthening Act, and Financial Services Authority Regulation on Consumer Protection. Although these frameworks include fundamental consumer protection principles, they are inadequate in addressing the specific needs of customers affected by social engineering. Legal remedies for affected customers include filing complaints with banks or the Financial Services Authority, and pursuing litigation following fraud reports to the police, as stated in Article 378 of the Indonesian Criminal Code. The study recommends that the government issue more detailed implementing regulations under the Financial Services Authority's Consumer Protection framework to provide effective legal remedies for victims. Additionally, banks should implement financial literacy programs, and customers should exercise caution to avoid disclosing sensitive information in digital banking services.
Co-Authors A. A. Gede Agung Dharmakusuma A. A. Istri Esa Septianingrum Semara ADIJAYA, I NYOMAN OCTA Agung Indradinata Anak Agung Arumi Jayanti Kusumasari Anak Agung Gde Raitanaya Bhaswara Anak Agung Sri Indrawati Anandita Sasni Andrew Timothy Ayu Dyah Paramitha Bobby Ferdinal Purwanto D. G. Rudy Desak Putu Dewi Kasih Desak Putu Noviyanti Desy Corina Dwiyaning Dewa Ayu Budiartini Dewa Gde Rudy dharma pasek, i gede sanathana sathya Evans Angokaming Djehadut Fabian Margiano Alexander Latubatara Felix Liewellyn Felizia Novi Kristanti Gde Dianta Yudi Pratama Gede Budarsa Gede Donny Sumarjaya Nada Gusti Ayu Deandra Wardiani Hendra Gita Dharma I Dewa Gede Agung Putra Diatmika I G A Ayu Karyani Wardana I Gede Made Gandhi Dwinata I Gst. Ayu Puspawati I Gusti Ayu Inten Ardiantari I Gusti Ayu Puspawati I Gusti Made Wisnu Pradiptha I Gusti Ngurah Dharma Laksana I Gusti Ngurah Krisna Aribhuana Putra I Kadek Agus Wijaya Kusuma I Kadek Bagus Indra Dwi Prawira I KETUT WESTRA I Komang Yudiastawan I Made Adi Dwi Pranatha I Made Dedy Darmawan I Made Dedy Priyanto I Made Sarjana I Made Wahyu Santika I Nengah Artana I Putu Agus Sukyantara I Putu Bagus Pande Sujana I Putu Surya Budhi Utama Wintara I Putu Wira Kusumajaya I Wayan Agus Vijayantera I Wayan Suriantana I.B. Gede Agung Suryaningrat Ida Bagus Putra Atmadja Ida Bagus Putu Sutama Inocencio Arya Wahyudi Karditha Kadek Devi Sudaryanti Ketut Gde Swara Siddhi Yatna Khaista Amalia Komang Indra Suputra Komang Tri Atmaja Made Dilla Nitya Nirmala Made Pramanaditya Widiada Marwanto Marwanto Mira Henstin Muhammad Maulana M Ngakan Ketut Dunia Ni Kadek Sriartini Ni Ketut Sri Kharisma Agustini Ni Ketut Supasti Dharmawan Ni Made Dewi Juliantini G. Ni Made Rai Dwikayanti Ni Made Sri Uttami Dharmaningsih NI NYOMAN SUKERTI . Ni Putu Anggadia Permata Wardana Ni Putu Sari Wulan Amrita Ni Putu Yuli Kartika Dewi Pramesthi Swari, I Dewa Ayu Bintang Prameswari, Pradnya Cyndhe Putri, Ni Made Advaita Mahendra Putu Bagus Bendesa Wirananda Putu Devi Yustisia Utami Putu Evi Nadya Christina Putu Mas Divania Yogasari R. A. Retno Murni Raisila, Ni Nyoman Wetalika Jayanti Ranu Aprilino Putra Waskita Rezki Permatawati Sang Ayu Kadek Wiesma Dewintha Selvi Marcellia Si Luh Dwi Virgiani Irmayanti Sundari, Ni Luh Neisya Theresia Carmenia Yudithio Toni Setiawan W. Wiryawan Zuraida Saroha Handayani