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All Journal International Journal of Public Health Science (IJPHS) Jurnal Keperawatan Jurnal Kedokteran Brawijaya Jurnal Administrasi Kesehatan Indonesia MEDISAINS Majalah Kesehatan FKUB Journal Of Nursing Practice Jurnal Perawat Indonesia Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Aisyah : Jurnal Ilmu Kesehatan Babali Nursing Research Jurnal Health Sains FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL Caring : Jurnal Pengabdian Masyarakat International Journal of Science and Society (IJSOC) Indonesian Nursing Journal of Education and Clinic (Jurnal Pendidikan dan Praktik Keperawatan Indonesia) Journal of Community Health and Preventive Medicine (JOCHAPM) DUNIA KEPERAWATAN: JURNAL KEPERAWATAN DAN KESEHATAN Journal of Psychiatry Psychology and Behavioral Research (JPPBR)
Kuswantoro Rusca Putra
Universitas Brawijaya
Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Education Environmental Science Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary

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Journal : Journal of Community Health and Preventive Medicine (JOCHAPM)

 1 
IDENTIFYING FACTORS AFFECTING WAITING TIMES IN EMERGENCY INSTALLATION AT A PRIVATE HOSPITAL IN MALANG: TIME MOTION STUDY agus, Muharami; djauhari, thantowi; Putra, Kuswantoro Rusca
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Emergency Installation (IGD) is the main point of entry for patients to the hospital.  Prolonged IGD waiting time. may lead to crowding that results in patients’ complaints, patient safety incident, and decrease in the quality of service. Waiting time starts from triage to when the patient is transferred to the hospital room with the standard waiting time set < 6 jam. The research aimed at identifying what factors dominantly affected prolonged IGD waiting time in Hospital X. The descriptive research, conducted in a private hospital in Malang Regency, used Time and Motion Study. The sample was collected using simple random sampling technique and included 50 IGD patients that met Emergency Safety index (ESI) 1, 2, dan 3 category.  The result revealed that the average waiting time of ESI 1, ESI 2 and ESI 3 patients was 5 hours. There were 12 patients (24%) with waiting time longer than 6 hours. Partial referral for CT scan, delayed patient transfer due to the wait time for result of consultation with attending physician, stabilization of patients, and unavailable hospital rooms were identified as contributing factors to prolonged IGD waiting time.
ANALYSIS OF WASTE IN THE HEMODIALYSIS SERVICE CLAIM PROCESS AT UNIVERSITAS MUHAMMADIYAH MALANG GENERAL HOSPITAL Amalia Rizki, Nurul; Rusca Putra, Kuswantoro; Syamsiah anwar, Jamilatus
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Hospitals as healthcare providers depend on the claims process to maintain financial stability, especially in the National Health Insurance (JKN) program managed by BPJS. Inefficient claims management can cause delays in fund disbursement and increase pending claims. This descriptive qualitative study identifies waste in the Hemodialysis (HD) service claim process at RSU UMM using the Lean Management approach. The results of the analysis showed that administrative defects were the biggest waste with 22 occurrences, caused by paper-based manual systems, such as duplication or loss of files. In addition, waiting time waste was found 14 times, as well as overprocessing and motion 3 times each. To improve efficiency, digitization of the claims system is recommended to reduce administrative errors and speed up the disbursement process
Co-Authors Aat Djanatunisah Achir Yani S. Hamid agus, Muharami Ahmad Hasyim Wibisono Ahsan Ahsan , Ahsan Ahsan Ahsan Alfrina Hany Alfrina Hany, Alfrina Amalia Rizki, Nurul Ani Budiati Ani Budiati Anwar, Mochamad Saiful Asih Devi Rahmayanti Asih Devi Rahmayanti Asih Devi Rahmayanti Budiati, Ani Dewa Gede Sanjaya Putra Dewi, Fajar Mulia Dhelya Widasmara Dinda Amalia Okvie Putri djauhari, thantowi Ekwantoro Ekwantoro Eriprianto, Kukuh Fa Rizki Bayu Perdana Bayu Perdana Fa Rizki Bayu Perdana Bayu Perdana, Fa Rizki Bayu Perdana Fajar Mulia Dewi Fajar Mulia Dewi Feorentina, Ivo Hardiyanto . Hardiyanto . Heriandi Sutadi I Gusti Agung Gede Utara Hartawan I Wayan Agus Wirya Pratama Ika Rizki Anggraini Ike Nesdia Rahmawati Ike Nesdia Rahmawati, Ike Nesdia Ike Nesdia Rahmawati3 Irwan Subekti Irwan Subekti, Irwan Istiqomah, Ratri Jamilatus Syamsiah Anwar Kartika, Annisa Wuri Kumoro Asto Lenggono Kuncoro, Wahyudi Kurniawan, Sylvia Jessy Laily Yuliatun Lilik Supriati Lilik Zuhriyah LInda WIeke Noviyanti Lisajidin, Muhamad Mifetika Lukitasari Moch. Gandung Satriya Mustikasari Mustikasari Ningrum, Evi Harwiati Noorhamdani AS noviyanti, linda wieke Nurdiana, Sevia Nurul Muslihah Pawestri, Frilian Niken rahani ayu amalia Rahmayanti, Asih Devi Rani Rakhmawati Rani Rakhmawati, Rani Rinik Eko Kapti, Rinik Eko Rita Yuliana Sari Rr. Tutik Sri Hayati Rustiana Tasya Ariningpraja Setyoadi Setyoadi Setyoadi Setyoadi Setyoadi Setyowati Setyowati Sri Andarini Suryanto Suryanto Susilowati, Ratna Syadilla, Iryne Putri Sylvia Jessy Kurniawan Tinggogoy, Meitha Vatmasari, Ratih Arum Wibisono, Ahmad Hasyim Winda Yuniarsih Wisnasari, Shila Wulandari, Isti Yulian Wiji Utami Yulianti, Lena Yuniati, Wahyu