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All Journal Jurnal Mirai Management Al Ishlah Jurnal Pendidikan SEIKO : Journal of Management & Business Owner : Riset dan Jurnal Akuntansi Journal on Education Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management Jurnal Sosio Sains Management Studies and Entrepreneurship Journal (MSEJ) Accounting Profession Journal (APAJI) Jurnal Ilmu Manajemen Profitability Economics and Digital Business Review Kontigensi: Jurnal Ilmiah Manajemen Golden Ratio of Community Services and Dedication Tata Kelola Journal of Management Sains (JMS) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal of Accounting and Finance (JAF) Journal of Artificial Intelligence and Digital Business Benefit : Journal of Bussiness, Economics, and Finance Center of Economic Students Journal (CSEJ) Paradoks : Jurnal Ilmu Ekonomi Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of Innovative and Creativity Jurnal Balireso: Jurnal Pengabdian pada Masyarakat
Serlin Serang
Fakultas Ekonomi Dan Bisnis, Universitas Muslim Indonesia
Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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PENGARUH DIGITAL SUPPLY CHAIN TERHADAP KINERJA OPERASIONAL UMKM MELALUI SUPPLY CHAIN AGILITY SEBAGAI VARIABEL MEDIASI Irawati Irawati; Rezky Rezky; Serlin Serang; Suriyati Suriyati
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 1 (2026): JIMB - VOLUME 9 NOMOR 1 MEI 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i1.38825

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Digital Supply Chain terhadap Kinerja Operasional dengan Supply Chain Agility sebagai variabel mediasi pada gerai Mie Gacoan di seluruh Indonesia. Di tengah ekspansi bisnis kuliner yang masif, integrasi teknologi dan ketangkasan rantai pasok menjadi kunci dalam menjaga standarisasi layanan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei eksplanatori. Populasi penelitian mencakup 280 gerai Mie Gacoan secara nasional, dengan sampel sebanyak 165 manajer gerai yang dipilih menggunakan teknik proportional stratified random sampling. Data dianalisis menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS) melalui perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa Digital Supply Chain berpengaruh positif dan signifikan terhadap Kinerja Operasional baik secara langsung maupun tidak langsung. Selain itu, Supply Chain Agility terbukti berperan sebagai mediator parsial yang memperkuat dampak teknologi digital terhadap efisiensi operasional. Model ini memiliki kekuatan prediksi sebesar 74,2%, yang mengindikasikan bahwa kombinasi sistem digital yang terintegrasi dan ketangkasan manajerial dalam merespons data mampu meminimalkan lead time dan sisa bahan baku secara konsisten di seluruh Indonesia. Temuan ini menegaskan pentingnya sinkronisasi antara investasi teknologi dan kapabilitas responsif organisasi dalam mencapai keunggulan kompetitif di industri food and beverage.
DO AUTOMATION AND DATA ALWAYS IMPROVE EFFICIENCY? THE MEDIATING ROLE OF TECHNOLOGY READINESS IN SERVICE CONTEXTS Sri Astuti Mualimin; Mega Utami; Ramlawati; Serlin Serang
Accounting Profession Journal (APAJI) Vol. 8 No. 2 (2026): Accounting Profession Journal (APAJI)
Publisher : Program Studi Akuntansi Fakultas Ekonomi dan Bisnis Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines whether service automation and customer data utilisation consistently improve service efficiency, with a particular focus on the mediating role of Technology Readiness Index. Using a quantitative approach, data were collected from 160 employees working in digitally enabled service organisations and analysed using Partial Least Squares Structural Equation Modelling. The findings reveal that service automation does not have a direct effect on service efficiency, while customer data utilisation significantly enhances efficiency. Technology readiness emerges as a critical determinant, exerting the strongest direct influence on service efficiency. Furthermore, technology readiness fully mediates the relationship between service automation and service efficiency, indicating that automation contributes to performance only when it enhances individuals’ readiness to engage with technology. In contrast, the mediating effect of technology readiness in the relationship between customer data utilisation and service efficiency is not supported. These results suggest that different digital technologies operate through distinct mechanisms, highlighting the importance of human readiness in realising the benefits of automation. This study contributes to the literature by challenging deterministic views of digital transformation and emphasising the conditional role of technology in improving organisational performance.
Co-Authors A. Rahadi Iqzal Anshari A.St. Aisyah Tibrisi Abdul Rahman Mus Abdul Rahman Mus Abdul Rahman Mus Abdul Rahman Mus Achmad Afif Ashar Achmad Gani Ahmad Julio Kembuan Ahmad Nurwahyudi Akbar Alias Amir Andi Alif Aqris M Andi Amelia Utami Said Andi Irmawati Yusuf Andi Muhammad Irwan Andi Raditya Cakra Manggala Ari Wirawan Arifin Arifin Aryati Arfah Aryati Aryati Audy Wulandari Aulia Putriani Jamiah Bahar Sinring Baso Amang Budi Andriani Chalid, Lukman Chici Adriani Dahlia Dzuljalali Dzuljalali Edo Kurniawan Basri Eka Merdekawati Etha Gustin Merdekawaty Fitriana Umar Fitriani Mandung Hastuti Mulang Hastuty Mulang Hukma Ratu Purnama Humaerah Agus Ilham Labbase Imaduddin Irawati Irawati Irham Hasyim Irma Irma Islamiah Candra Jamil Kamase, Jeni Kodding Haseng La Mente Lutfi A. Kadir Mahfudnurnajamuddin Mahfudnurnajamuddin Mahfudnurnajamuddin, Mahfudnurnajamuddin Mapparenta Mapparenta Masdar Masud Mega Utami Meiliana Nurul Rahmah Mi. Irfan Maulana Bima Muh. Amir Muh. Fadli Mustari Muh. Haerdiansyah Syahnur Muh. Ibnu Fajar Ramadhan Muh. Rifqi Ediansyah N. Muhammad Fahjrul Syahadat Burhan Muhammad Idris Muhlis Amiruddin Nur Faadhillah Jufri Nurbina Nurdiansyah Nurdiansyah Nurhadi Nurhadi Nurhayati Azis Nurul Aisyah Hasan Nurul Azmi Putri fidyah Majid Ramlawati Ramlawaty Randy Sonhadi Rezky Rezky Roslina Alam Roslina Alam Roslina Alam Rudi Rudi Salim Basalamah Siti Mawahibah Sri Astuti Mualimin Sulyadi Perdana Putra SG Sunarti Rumau Suriyanti Suriyanti Suriyanti Suriyanti Suriyati Suriyati Syahrir Mallongi Syamsu Nujum Tenriwaru Tharsisius Pabendon wilda Zul Rachmat Imran Zulfikar Zulfikar