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All Journal Jurnal Buana Informatika Jurnal Komputer Terapan Jurnal TAM (Technology Acceptance Model) JUTIK : Jurnal Teknologi Informasi dan Komputer JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JurTI (JURNAL TEKNOLOGI INFORMASI) JISTech (Journal of Islamic Science and Technology) JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi Bitnet: Jurnal Pendidikan Teknologi Informasi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer ABSYARA: Jurnal Pengabdian Pada Masyarakat Informatics and Enginering Dedication Jurnal Teknologi Sistem Informasi Klik - Jurnal Ilmu Komputer Arcitech: Journal of Computer Science and Artificial Intelligence Innovative: Journal Of Social Science Research TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi MDP Student Conference Jurnal Penelitian Sistem Informasi Jurnal Rekayasa Sistem Informasi dan Teknologi Jurnal Sains Student Research Jurnal Penelitian Teknologi Informasi dan Sains MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi Jurnal Sistem Informasi, Manajemen dan Teknologi Informasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi Jurnal Sains dan Teknologi Jurnal TAM (Technology Acceptance Model) IJEMA
Dicky Pratama
Universitas Multi Data Palembang
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Transportation Other

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Analisis Dan Perencanaan Strategi Sistem Informasi Pada LLDIKTI Wilayah II Palembang Abi Zidan; Dicky Pratama
BETRIK Vol. 17 No. 01 (2026): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/hkp8s454

Abstract

The advancement of Information Systems and Information Technology (IS/IT) requires organizations to improve service quality effectively and efficiently. The Higher Education Service Institution (LLDIKTI) Region II Palembang, as an institution responsible for supervising private universities, requires integrated information systems. However, current conditions indicate that IS/IT utilization is not fully optimized, as shown by limited system integration, lack of real-time data management, and the absence of structured IS/IT strategic planning. This study aims to develop IS/IT strategic planning aligned with organizational needs using the Ward and Peppard approach. The analysis employs Value Chain, PEST, SWOT, and Critical Success Factors (CSF) to evaluate internal and external environments. The results include IS strategy, IT strategy, and IS/IT management strategy, along with application portfolio recommendations and a development roadmap. These outcomes are expected to enhance service performance, support data-driven decision-making, and accelerate digital transformation within LLDIKTI Region II Palembang.
Analisis IT Service Management Menggunakan Framework ITIL V4 pada RSUP Dr. Mohammad Hoesin Kota Palembang Dedi Ferdinan Manalu; Dicky Pratama
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 15, No 3 (2026): Juni 2026
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v15i3.3719

Abstract

Information Technology Service Management plays a crucial role in supporting effective and sustainable hospital operations. Dr. Mohammad Hoesin General Hospital, Palembang City, still faces several IT service challenges, such as system and network disruptions, and suboptimal service management. This study aims to analyze the maturity level of IT services using the ITIL V4 Framework in Incident Management, Problem Management, and Service Continuity Management practices. The study used a mixed methods approach with observation, interviews, literature studies, and questionnaires. The results showed that the maturity level of Incident Management practices was 4.1, Problem Management was 4.04, and Service Continuity Management was 3.94, which are at Level 4 (Managed). This study resulted in recommendations for the development of IT service SOPs, improved system monitoring, and strengthened documentation and backup recovery processes.Keywords: IT Service Management; ITIL V4; Incident Management; Problem Management; Service Continuity Management. AbstrakPengelolaan layanan teknologi informasi memiliki peranan penting dalam mendukung operasional rumah sakit agar berjalan efektif dan berkelanjutan. RSUP Dr. Mohammad Hoesin Kota Palembang masih menghadapi beberapa kendala layanan TI seperti gangguan sistem, jaringan, dan pengelolaan layanan yang belum optimal. Penelitian ini bertujuan untuk menganalisis tingkat kematangan layanan TI menggunakan Framework ITIL V4 pada praktik Incident Management, Problem Management, dan Service Continuity Management. Penelitian menggunakan pendekatan mixed methods dengan teknik observasi, wawancara, studi literatur, dan kuesioner. Hasil penelitian menunjukkan nilai maturity level pada praktik Incident Management sebesar 4,1, Problem Management sebesar 4,04, dan Service Continuity Management sebesar 3,94 yang berada pada Level 4 (Managed). Penelitian ini menghasilkan rekomendasi berupa penyusunan SOP layanan TI, peningkatan monitoring sistem, serta penguatan dokumentasi dan proses backup recovery. 
Co-Authors Abdurrahman, M Aulia Abi Zidan Abiyyu Al Thoriq Zidan Achmad Rivaldi Adelitan Salsabilah Amir Agnes Monica Albert Wijaya Alfredo Kristian Alvian, Muhammad Christian Alyssa Hasyim Andrean Tjen Angelina Paramitha Anggoro Aryo P Arisandi, Dessi Arya Darma Saputra Audina, Mia Divia Calista Silvia Jaya Callista Felisya Cesya Catherine Charles Yandhika Daffa Aqilahsyah Darren Hansen Darriel Dapples Dealy Alti Dedi Ferdinan Manalu Denita, Nayra Alya Derry Alamsyah Deryl Andeya Yeremia Dheren Harliana Halim Dwiki Yosinta Ulpa Dyah Handayani Dyon Fillipo Ellen Fransisca Evan Gunawan Fachrizal Fadhil Oktafian Felinsia Pung Handoko Fernando Alfian Fithri Selva Jumeilah fithri selva jumeilah Fitria Choirunisa Fredy Suwanto gasim, Gasim Georgerius Alesandro Christianto Gunawan, Jenifer Hendri Sopryadi Hermawan Hermawan Ilham Swandanang Imam Fathul Aziz Inayatullah Inayatullah Inayatullah, Inayatullah Ishak, Reven Rudy Jodi Putra Aljabbar Juan Juan Karina karina Kennan Hamilton Kenny Lie Kevin Brillian Kevin Fernando Cahyadi Kristian, Alfredo Leo Putra Pratama Lioe, Valencia Lionnell Julycell Huang M Rafli M. Fazril Afni Pratama M.Zacky Aulya Mahendra Gilang Marcell Fernando Wongso Mario Aldy Wijaya Marvin Junaidi Michael Michael Michael Saputra Michella Valery Muhammad Akbar Muhammad Arsya Pradana Muhammad Aziz Muhammad Roid Lumbantobing Muhammad Wildan Mulia Perdana, Prayogi Muthia Syakirah Syakirah Mutiara Astri Pradina Nabilah Syahwalrani Nelson Nelson Nicholas Nicholas Nicholas Roy Biantoro Nickolas Su Niko Ananda Limmanto Noval Saputra Novan Wijaya Nurwijayanti Odelia Permata, Imelda Nova Putri Fathonah Putri Meylani, Viola Rahmad Firdaus Rahmad Firdaus Rajaguguk, Rifaldi Febriansyah Richi, Michael Rifaldi Febriansyah Rajaguguk Ritzy Effendy Rizani Teguh Roger Skavinsky Teddy Seftian, M. Gilang Shella Marcelia Siti Sheila Mozza Fatihah W Skavinsky Teddy, Roger Steven Tan Su, Nickolas Suwanto, Fredy Syeira Khaerani Theresia Chintia Herawati Tinaliah, Tinaliah Tria Nanda Mughny Triana Elizabeth, Triana Ubaidillah Ubaidillah Valens Florencia Vincent Andreson Viola Putri Meylani Vionetha Lavega Virgie, Marsella Vivian Vivian Wasilah Maulia Wilbert Anderson Yeremia, Deryl Andeya Yoannita Yoannita, Yoannita Yoga Dwi Andhika Yoseph Felix Marchello Zidan, Abiyyu Al Thoriq