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Dicky Pratama

Universitas Multi Data Palembang

Author-ID : 3545305

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Analisis Pengaruh Penggunaan Artificial Intelligence Terhadap Produktivitas Akademik Mahasiswa Sistem Informasi Menggunakan Technology Acceptance Model Arya Darma Saputra; Daffa Aqilahsyah; Dicky Pratama
JISTech (Journal of Islamic Science and Technology) Vol 11, No 1 (2026)
Publisher : UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jistech.v11i1.29704

Perkembangan Artificial Intelligence (AI) telah membawa perubahan signifikan dalam dunia pendidikan, khususnya dalam mendukung efisiensi dan kualitas belajar mahasiswa. Penelitian kuantitatif ini bertujuan menganalisis pengaruh Perceived Usefulness (PU), Perceived Ease of Use (PEOU), dan Penggunaan AI secara aktual terhadap produktivitas akademik mahasiswa Program Studi Sistem Informasi Universitas Multi Data Palembang menggunakan kerangka Technology Acceptance Model (TAM). Penelitian ini menggunakan metode survei dengan kuesioner terstruktur kepada 100 responden mahasiswa aktif. Analisis dilakukan melalui regresi linear berganda yang diperkuat dengan metode robust standard errors dan bootstrap sebagai uji ketahanan model. Hasil pengujian secara simultan menunjukkan bahwa model mampu menjelaskan 78,9% variasi produktivitas akademik (p < 0,001). Secara parsial, PEOU dan Penggunaan AI aktual terbukti berpengaruh positif dan signifikan, sedangkan PU tidak menunjukkan pengaruh signifikan. Temuan ini mengindikasikan bahwa adopsi teknologi di kalangan mahasiswa lebih didorong oleh kepraktisan operasional dibanding persepsi manfaat semata. Implikasi praktisnya, institusi pendidikan disarankan menerapkan strategi integrasi AI berbasis kurikulum literasi digital dengan pelatihan teknis pemanfaatan AI secara kritis guna mencegah ketergantungan akademik yang destruktif.

Penerapan Metode EUCS dalam Evaluasi Sistem CSMS pada PT Jaya Abadi Kontrindo Steven Tan; Dicky Pratama
Jurnal Penelitian Teknologi Informasi dan Sains Vol. 4 No. 2 (2026): Juni: JURNAL PENELITIAN TEKNOLOGI INFORMASI DAN SAINS (JPTIS)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jptis.v4i2.4058

This study aims to evaluate user satisfaction with the Customer Service Management System (CSMS) at PT Jaya Abadi Kontrindo using the End User Computing Satisfaction (EUCS) method. The CSMS is utilized to support various operational activities, such as purchase requests, payment requests, accounts receivable management, sales order rescheduling, and digital report generation. However, the system still faces several issues, including suboptimal response time, lack of user guidance, and the absence of a specific evaluation of user satisfaction. This study employs a qualitative approach by distributing questionnaires to 50 CSMS users using purposive sampling. The instrument was developed based on the five EUCS dimensions, namely content, accuracy, format, ease of use, and timeliness. The collected data were analyzed using validity testing, reliability testing, mean-based descriptive analysis, and Spearman correlation analysis. The results show that all questionnaire items are valid and reliable. In addition, all EUCS dimensions fall into the satisfied category, with the highest score in ease of use and the lowest in content. The Spearman correlation results also indicate that all EUCS dimensions have a significant relationship with user satisfaction.

Analisis Layanan IT Service Management Menggunakan Framework ITIL V4 pada DLHP Sumatera Selatan Muthia Syakirah Syakirah; Dicky Pratama Pratama
Bitnet: Jurnal Pendidikan Teknologi Informasi Vol. 11 No. 2 (2026): Bitnet: Jurnal Pendidikan Teknologi Informasi
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/bitnet.v11i2.12919

Penelitian ini bertujuan untuk mengevaluasi tingkat kematangan (maturity level) layanan Teknologi Informasi pada Dinas Lingkungan Hidup dan Pertanahan Provinsi Sumatera Selatan menggunakan framework ITIL V4 dengan fokus pada praktik Incident Management dan Problem Management. Penelitian ini dilakukan karena masih terdapat beberapa kendala dalam pengelolaan aplikasi SIPPLINK dan SILIHAP, seperti gangguan sistem yang berulang, pelaporan insiden yang masih bersifat informal, belum adanya standar operasional prosedur, serta dokumentasi layanan TI yang belum optimal. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, kuisioner, analisis SWOT, analisis fishbone, dan pemetaan RACI. Data penelitian diperoleh dari sembilan responden yang terlibat langsung dalam pengelolaan layanan teknologi informasi. Hasil penelitian menunjukkan bahwa tingkat kematangan pada praktik Incident Management memperoleh nilai rata-rata sebesar 2,49 dan Problem Management sebesar 2,44, yang keduanya berada pada Level 2 (Repeatable but Intuitive). Hasil tersebut menunjukkan bahwa proses layanan TI telah berjalan secara berulang dan cukup konsisten, namun implementasinya masih belum sepenuhnya terdokumentasi dan terstandarisasi dengan baik. Berdasarkan hasil gap analysis, masih diperlukan peningkatan pada aspek dokumentasi, analisis akar masalah, monitoring layanan, serta penyusunan SOP agar kualitas layanan TI dapat meningkat dan sesuai dengan praktik terbaik ITIL V4.

ANALISIS PERAN TEKNOLOGI AI PADA PERSONALISASI FOR YOU TERHADAP APLIKASI THREADS Angelina Paramitha; Evan Gunawan; Nelson Nelson; Dicky Pratama
Jurnal Riset Sistem Informasi Vol. 3 No. 3 (2026): Juli : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/rwpxpf85

This study analyzes the role of Artificial Intelligence (AI) technology in personalizing the For You on the Threads app, a text-based social media platform developed by Meta. This study aims to bridge the gap in quantitative and qualitative understanding of how AI algorithms influence users’ content consumption patterns, particularly through adaptive filtering based on search keywords, interactions (likes, reposts), followed accounts, and trends. A quantitative approach was employed by distributing an online Likert-scale questionnaire to 51 active Threads users. Satisfaction levels were analyzed using the End-User Computing Satisfaction (EUCS) method through three main indicators: For You Accuracy (Q1), Interest Relevance (Q2), and Keyword Search Influence (Q3). Reliability test results indicate that the research instrument is reliable with a Cronbach’s Alpha value of 0.836. Demographic analysis revealed that respondents were predominantly young adults aged 18–24. Key findings based on descriptive statistics showed that the keyword search feature in the For You received the highest average score of 3.78, followed by content relevance to personal interests at 3.59, and recommendation accuracy at 3.49. Overall, the Grand Mean score of 3.62 places user satisfaction in the “Satisfied” category, with 62.7% of respondents stating they were satisfied or very satisfied. Correlation analysis reveals a fairly strong positive relationship among indicators, with the highest correlation between For You Accuracy and Interest Alignment ($r = 0.679$). However, user awareness of AI mechanisms remains limited, such as a lack of knowledge regarding the "Dear Algo" feature, which could potentially restrict information diversity. The study concludes that AI-based For You significantly increases engagement and satisfaction, but highlights the need for transparency and better user control through specific topic filter features. These insights are expected to provide strategic guidance for the Threads development team and contribute to broader discussions regarding AI implementation on digital platforms.

Analisis Audit Sistem Informasi Pada PT XYZ Menggunakan Framework Cobit 2019 Muthia Syakirah; Safina Riadi; Dicky Pratama
Journal Of Informatics And Busisnes Vol. 3 No. 4 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jibs.v3i4.3936

Information system audit is essential to ensure the effectiveness, security, and alignment of IT systems with a company’s strategic objectives. This study analyzes PT XYZ’s information system using the COBIT 2019 framework, focusing on process capability assessment, governance compliance, and identifying areas for improvement. The research employs a descriptive case study approach, using primary data from interviews and observations, and secondary data from internal documentation and company SOPs. Analysis covers five COBIT 2019 domains (EDM, APO, BAI, DSS, MEA) and maps processes to Enterprise Goals to evaluate strategic alignment. Audit results indicate most domains are at Level 2 (Managed), while BAI and MEA remain at Level 1 (Performed), highlighting the need for improved documentation and monitoring. Recommendations include enhancing process documentation, strengthening IT governance, staff training, implementing SLAs, and conducting regular evaluations. This study provides a foundation for PT XYZ to improve information system capability and IT governance effectiveness.

Analisis Implementasi Manajemen Layanan Teknologi Informasi Pada Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Provinsi Sumatera Selatan Menggunakan Framework ITIL V4 Muhammad Marshell Rivai; Dicky Pratama
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7532

Perkembangan teknologi informasi mendorong instansi pemerintah untuk meningkatkan kualitas pelayanan publik berbasis digital. Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Sumatera Selatan telah memanfaatkan berbagai sistem informasi, seperti OSS, Sicantik, dan Srikandi, dalam mendukung pelayanan perizinan. Namun, dalam pelaksanaannya masih ditemukan kendala pada pengelolaan layanan teknologi informasi, khususnya terkait pelaporan insiden, dokumentasi layanan, pemantauan kinerja, serta evaluasi layanan yang belum optimal. Penelitian ini bertujuan untuk menganalisis penerapan manajemen layanan teknologi informasi di DPMPTSP Provinsi Sumatera Selatan menggunakan framework ITIL v4 serta menilai tingkat kematangan (Maturity Level) layanan TI. Metode penelitian yang digunakan adalah deskriptif kuantitatif dengan teknik pengumpulan data berupa observasi, wawancara, kuesioner, dan studi dokumentasi. Analisis dilakukan pada lima domain ITIL v4, yaitu Service Desk, Incident Management, Continual Improvement, Monitoring and Event Management, serta IT Asset and Configuration Management. Hasil penelitian menunjukkan bahwa tingkat kematangan layanan teknologi informasi berada pada kisaran Level 3 (Defined) menuju Level 4 (Managed). Meskipun proses layanan telah berjalan dengan cukup baik, masih terdapat kesenjangan antara kondisi aktual dan target yang diharapkan, terutama pada domain Monitoring and Event Management. Oleh karena itu, penelitian ini menghasilkan rekomendasi perbaikan yang berfokus pada peningkatan standardisasi proses, pencatatan layanan terpusat, pemantauan kinerja, serta penguatan pengelolaan layanan TI guna meningkatkan efektivitas pelayanan publik.

Analisis Implementasi Manajemen Layanan Teknologi Informasi pada Direktorat Lalu Lintas Polda Sumatera Selatan (DITLANTAS POLDA SUMSEL) Menggunakan Framework ITIL V4 Rizki Sandrina Ayu; Dicky Pratama
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7539

Pemanfaatan teknologi informasi memiliki peran penting dalam mendukung efektivitas dan kualitas layanan publik pada instansi pemerintahan. Direktorat Lalu Lintas Polda Sumatera Selatan (Ditlantas Polda Sumsel) merupakan salah satu instansi yang telah mengimplementasikan layanan digital, seperti SIGNAL, ERI, dan BRAVO, sehingga diperlukan pengelolaan layanan teknologi informasi yang terstruktur dan berkelanjutan. Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan teknologi informasi di Ditlantas Polda Sumsel menggunakan framework ITIL v4, dengan fokus pada praktik Incident Management, Problem Management, serta Capacity and Performance Management. Metode penelitian yang digunakan adalah pendekatan kuantitatif melalui penyebaran kuesioner berdasarkan ITIL v4, yang didukung dengan analisis maturity level, analisis gap, analisis SWOT, dan pemetaan RACI. Hasil penelitian menunjukkan bahwa ketiga praktik tersebut berada pada Level 5 (Optimized), yang menunjukkan bahwa pengelolaan layanan TI telah diterapkan secara konsisten, terukur, dan berorientasi pada perbaikan berkelanjutan. Hasil analisis gap menunjukkan adanya kesenjangan yang relatif kecil antara kondisi layanan TI saat ini dengan tingkat kematangan yang ditargetkan, sehingga masih terdapat peluang untuk penyempurnaan. Berdasarkan hasil analisis tersebut, disusun rekomendasi perbaikan guna menjaga dan meningkatkan kualitas layanan TI secara berkelanjutan. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan referensi dalam pengembangan manajemen layanan TI di Ditlantas Polda Sumatera Selatan.

EVALUASI TATA KELOLA INFRASTRUKTUR TEKNOLOGI INFORMASI PADA UMKM KULINER RYUDON CAFE & RESTO MENGGUNAKAN FRAMEWORK COBIT 2019 Vionetha Lavega; Vivian Vivian; Agnes Monica; Michella Valery; Calista Silvia Jaya; Dicky Pratama
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/e0tmf592

The use of information technology (IT) in the culinary business sector has become increasingly essential to support service efficiency, transaction accuracy, and operational data security. Nevertheless, many micro, small, and medium enterprises (MSMEs) still experience limitations in implementing structured and well-documented IT governance. This study aims to evaluate the governance of IT infrastructure at Ryudon Cafe & Resto, an MSME in the culinary sector, using the COBIT 2019 framework. The evaluation focuses on four selected domains: DSS01 (Manage Operations), DSS02 (Manage Service Requests and Incidents), DSS05 (Manage Security), and BAI09 (Manage Assets). This research adopts a qualitative case study approach, with data collected through observations and interviews. The results indicate that IT operational activities have not been formally documented, service incidents are not systematically recorded, security controls are implemented informally, and IT asset management lacks an official inventory. These conditions suggest potential risks to operational continuity and information security. Based on the findings, several recommendations are proposed, including the development of standard operating procedures (SOPs), incident logging mechanisms, formal security policies, and structured IT asset inventories. The study demonstrates that COBIT 2019 can be effectively applied within MSME environments as a practical framework to strengthen IT governance and support sustainable organizational development.

PERANCANGAN ARSITEKTUR SISTEM FINGERPRINT MENGGUNAKAN TOGAF PADA PT RODA PRIMA PERKASA Dheren Harliana Halim; Nicholas Nicholas; Darren Hansen; Lionnell Julycell Huang; Wilbert Anderson; Dicky Pratama
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/2sgbhq48

PT Roda Prima Perkasa has implemented a fingerprint-based attendance system; however, attendance data management remains suboptimal due to limited integration and manual recapitulation processes. This study aims to design a structured and integrated fingerprint attendance system architecture using The Open Group Architecture Framework (TOGAF). Data were collected through interviews, observations, and documentation studies of the existing system. The research methodology follows the stages of the TOGAF Architecture Development Method (ADM), including the Preliminary Phase, Architecture Vision, Business Architecture, Information Systems Architecture, and Technology Architecture. The results consist of a proposed fingerprint attendance system architecture covering business, application, data, and technology aspects, with centralized data management and the use of an Attendance Management System to support more effective attendance processing.

ANALISIS PENERAPAN INFRASTRUKTUR TEKNOLOGI INFORMASI PADA PT TVMI UNTUK MENINGKATKAN EFISIENSI OPERASIONAL DISTRIBUSI Adelitan Salsabilah Amir; Charles Yandhika; Kennan Hamilton; Darriel Dapples; Dicky Pratama
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/esqd0d90

Advances in information technology have encouraged distribution companies to enhance service quality and operational effectiveness through the use of adequate IT infrastructure. PT TVMI is a company engaged in the sales and distribution of Toshiba televisions in Indonesia. Its operational activities—such as inventory management, transaction recording, goods distribution, and after-sales services—require the support of an integrated IT infrastructure. This study aims to analyze the IT infrastructure requirements at PT TVMI and to design recommendations for their implementation with reference to the Information Technology Infrastructure Library (ITIL) framework. The research methods used include needs analysis, gap analysis, and IT service process mapping based on ITIL domains. The results indicate that PT TVMI must modernize its IT infrastructure through the development of an integrated information system, the improvement of IT service procedures, the strengthening of information security, and the enhancement of IT human resource capabilities. The application of the ITIL framework is expected to improve the effectiveness of distribution operations, minimize system downtime, increase the accuracy of inventory data, and enhance coordination between work units.

Co-Authors Abdurrahman, M Aulia Abi Zidan Abiyyu Al Thoriq Zidan Achmad Rivaldi Adelitan Salsabilah Amir Agnes Monica Ahmad Andika Pratama Albert Wijaya Alfredo Kristian Alvian, Muhammad Christian Alyssa Hasyim Andrean Tjen Angelim Angelina Paramitha Anggoro Aryo P Ariadne Clarissa Darnetta Oswari Arisandi, Dessi Arya Darma Saputra Audina, Mia Divia Calista Silvia Jaya Callista Felisya Cesya Catherine Charles Yandhika Daffa Aqilahsyah Darren Hansen Darriel Dapples Dealy Alti Dedi Ferdinan Manalu Denita, Nayra Alya Derry Alamsyah Deryl Andeya Yeremia Dheren Harliana Halim Dwiki Yosinta Ulpa Dyah Handayani Dyon Fillipo Ellen Fransisca Evan Gunawan Fachrizal Fadhil Oktafian Felinsia Pung Handoko Fernando Alfian Fithri Selva Jumeilah fithri selva jumeilah Fitria Choirunisa Fredy Suwanto gasim, Gasim Georgerius Alesandro Christianto Gunawan, Jenifer Hendri Sopryadi Hermawan Hermawan Ilham Swandanang Imam Fathul Aziz Inayatullah Inayatullah Inayatullah, Inayatullah Ishak, Reven Rudy Jodi Putra Aljabbar Jonathan Christian Teofilus Chang Juan Juan Karina karina Kennan Hamilton Kenny Lie Kevin Brillian Kevin Fernando Cahyadi Kristian, Alfredo Leo Putra Pratama Lioe, Valencia Lionnell Julycell Huang M Rafli M. Fazril Afni Pratama M.Zacky Aulya Mahendra Gilang Marcell Fernando Wongso Mario Aldy Wijaya Marvin Junaidi Michael Michael Michael Saputra Michella Valery Muhammad Akbar Muhammad Arsya Pradana Muhammad Aziz Muhammad Aziz Muhammad Marshell Rivai Muhammad Roid Lumbantobing Muhammad Wildan Mulia Perdana, Prayogi Muthia Syakirah Muthia Syakirah Syakirah Mutiara Astri Pradina Nabilah Syahwalrani Nelson Nelson Nicholas Nicholas Nicholas Roy Biantoro Nickolas Su Niko Ananda Limmanto Noval Saputra Novan Wijaya Nurwijayanti Odelia Permata, Imelda Nova Putri Fathonah Putri Meylani, Viola Rahmad Firdaus Rahmad Firdaus Rajaguguk, Rifaldi Febriansyah Richi, Michael Rifaldi Febriansyah Rajaguguk Ritzy Effendy Rizani Teguh Rizki Sandrina Ayu Roger Skavinsky Teddy Safina Riadi Seftian, M. Gilang Shella Marcelia Siti Sheila Mozza Fatihah Siti Sheila Mozza Fatihah W Skavinsky Teddy, Roger Steven Tan Su, Nickolas Suwanto, Fredy Syeira Khaerani Theresia Chintia Herawati Tinaliah, Tinaliah Tria Nanda Mughny Triana Elizabeth, Triana Ubaidillah Ubaidillah Valens Florencia Vincent Andreson Viola Putri Meylani Vionetha Lavega Virgie, Marsella Vivian Vivian Wasilah Maulia Wilbert Anderson Yeremia, Deryl Andeya Yoannita Yoannita, Yoannita Yoga Dwi Andhika Yoseph Felix Marchello Zidan, Abiyyu Al Thoriq

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