Articles
<![CDATA[Kepatuhan Menghabiskan Makanan Memediasi Pengaruh Motivasi Sembuh dan Edukasi Pasien Ruang Rawat Inap Kiwi RSUD Cengkareng Jakarta Barat ]]>
<![CDATA[Sucipto, Peni]]>;
<![CDATA[Saparso, Saparso]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ Innovative: Journal Of Social Science Research Vol. 4 No. 6 (2024): Innovative: Journal Of Social Science Research ]]>
Publisher : <![CDATA[Universitas Pahlawan Tuanku Tambusai ]]>
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DOI: 10.31004/innovative.v4i6.17369
<![CDATA[Penelitian ini bertujuan untuk menganalisis pengaruh motivasi sembuh dan edukasi tenaga medis terhadap kepatuhan menghabiskan makanan serta dampaknya terhadap kesembuhan pasien. Hasil penelitian menunjukkan bahwa motivasi sembuh memiliki pengaruh positif terhadap kepatuhan menghabiskan makanan dan kesembuhan pasien. Faktor seperti penampilan makanan yang menarik dapat meningkatkan motivasi pasien untuk mengonsumsi makanan hingga habis. Selain itu, edukasi yang diberikan oleh tenaga medis juga berpengaruh positif terhadap kepatuhan menghabiskan makanan, di mana edukasi yang baik dapat meningkatkan motivasi pasien untuk patuh terhadap konsumsi makanan yang telah disediakan. Lebih lanjut, kepatuhan menghabiskan makanan terbukti berpengaruh positif terhadap kesembuhan pasien. Dengan menghabiskan makanan, pasien mendapatkan asupan nutrisi yang cukup, sehingga proses pemulihan menjadi lebih optimal. Penelitian ini juga menemukan bahwa motivasi sembuh dan edukasi tenaga medis memiliki pengaruh positif terhadap kesembuhan pasien melalui mediasi kepatuhan menghabiskan makanan. Motivasi yang diberikan oleh keluarga atau tenaga medis serta edukasi tentang pentingnya zat gizi dalam makanan mampu meningkatkan kepatuhan pasien dalam mengonsumsi makanan dan pada akhirnya mempercepat kesembuhan. Hasil ini menegaskan pentingnya sinergi antara motivasi yang diberikan kepada pasien dan edukasi tenaga medis dalam meningkatkan kepatuhan konsumsi makanan serta mendukung proses penyembuhan pasien secara efektif.]]>
<![CDATA[Pengaruh E-Trust dan E-Service Quality terhadap E-Loyalty dengan E-Satisfaction sebagai Variabel Intervening (Studi pada Pengguna Klikdokter) ]]>
<![CDATA[Ricard, Anggi Osvianty]]>;
<![CDATA[Winoto, Hery]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research ]]>
Publisher : <![CDATA[Universitas Pahlawan Tuanku Tambusai ]]>
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DOI: 10.31004/innovative.v5i1.18072
<![CDATA[Adanya penggabungan layanan komunikasi daring dengan berbagai aplikasi seluler kini memungkinkan pasien untuk dapat berkonsultasi kesehatan hanya melalui layar ponsel saja. Ini kemudian meningkatkan adanya layanan kesehatan berbasis teknologi yang dikenal sebagai penggunaan telemedicine. Pengukuran efektivitas dan keberhasilan penerapan aplikasi telemedicine diperlihatkan dari loyalitas dan kepuasan pasien dalam penggunaannya. Kepuasan pasien dipengaruhi oleh kepercayaan dan kualitas layanan. Hingga saat ini penelitian yang membahas mengenai e–trust dan e–service quality terhadap e–loyalty dengan e–satisfaction sebagai variabel intervening masih sangat terbatas. Penelitian ini dilakukan untuk mengetahui pengaruh e–trust dan e–service quality terhadap e–loyalty dengan e–satisfaction sebagai variabel intervening pada pengguna KlikDokter sebagai salah satu opsi dalam pelayanan kesehatan dengan melakukan pengisian kuesioner. Data dianalisis menggunakan perangkat lunak SmartPLS. Penelitian ini mengikutsertakan 128 responden dengan usia pengguna telemedicine terbanyak usia 21 – 40 tahun. Berdasarkan hasil kuesioner sebagian besar responden merasa setuju terhadap pertanyaan seputar e–trust, e–service quality, e–loyalty dan e–satisfaction dalam penggunaan telemedicine. Analisis model menunjukkan e–trust, e–service quality dan e–satisfaction berpengaruh positif dan signifikan terhadap e–loyalty pengguna KlikDokter (P – value < 0,05; T – statistik > 1,96). Selain itu, e–trust, dan e–service quality memengaruhi e–satisfaction pasien secara signifikan. E-trust dan e–service quality juga berpengaruh positif dan signifikan terhadap e-loyalty pengguna KlikDokter melalui e-satisfaction sebagai variabel intervening.]]>
<![CDATA[THE EFFECT OF MARKET ORIENTATION AND SERVICE INNOVATION ON MARKETING PERFORMANCE MEDIATED BY COMPETITIVE ADVANTAGE ]]>
<![CDATA[Hendra, Hendra]]>;
<![CDATA[Winoto Tj, Hery]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June ]]>
Publisher : <![CDATA[CV. Radja Publika ]]>
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DOI: 10.54443/ijebas.v2i3.261
<![CDATA[This study discusses market orientation and service innovation on marketing performance mediated by competitive advantage variables. The results of the research on the first hypothesis are an effect of market orientation on competitive advantage variables with a t-statistic of 6.767> 1.99 and a significance value of 0.000 <0.05. The second hypothesis in this study is that there is an effect of service innovation on the competitive advantage variable with t-statistic 2,227 > t-table 1.99 and a significance value of 0.026 <0.05. The third hypothesis in this study is that there is an effect of competitive advantage on the marketing performance variable with a t-statistic of 2.357 > 1.96 and a significance value of 0.010 < 0.05. The fourth hypothesis in this study is that there is an effect of market orientation on the marketing performance variable with t-statistic 3.126 > t-table 1.99 and a significance value of 0.002 <0.05. The fifth hypothesis in this study is that there is an effect of service innovation on the marketing performance variable with t-statistic 2,470 > t-table 1.99 and a significance value of 0.014 <0.05. The sixth hypothesis is that the competitive advantage variable can mediate the relationship between market orientation and marketing performance with t-statistic 2,209 > t-table 1.99 or p 0.028 <0.05. The seventh hypothesis is that the service innovation variable cannot mediate the relationship between market orientation and marketing performance with t-statistic 1.504 < t-table 1.99 or p 0.133>0.05.]]>
<![CDATA[THE INFLUENCE OF LEADERSHIP STYLE AND COMPENSATION ON TURNOVER INTENTION MEDIATED BY WORK MOTIVATION ]]>
<![CDATA[Alfeus Hermanto]]>;
<![CDATA[Melitina Tecoalu]]>;
<![CDATA[Lidia Sandra]]>
<![CDATA[ International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 2 (2023): April ]]>
Publisher : <![CDATA[CV. Radja Publika ]]>
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DOI: 10.54443/ijebas.v3i2.727
<![CDATA[This study aims to determine how much influence leadership and compensation styles have on turnover intention through work motivation at PT Ocommerce Capital Indonesia. The number of respondents in this study were 73 respondents. The data used is a type of quantitative data obtained from filling out questionnaires by all respondents using the census method. The analytical method used in this research is through the Structural Equation Model (SEM) approach using the SmartPLS program. The results of this study indicate that there is a significant influence of leadership style and compensation on work motivation as an intervening variable.]]>
<![CDATA[CUSTOMER SATISFACTION MEDIATES E-SERVICE QUALITY TOWARDS USER LOYALTY IN MOBILE JKN USERS ]]>
<![CDATA[Tria Monika Dewi]]>;
<![CDATA[Hery Winoto TJ]]>;
<![CDATA[Melitina Tecoalu]]>
<![CDATA[ International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025): January ]]>
Publisher : <![CDATA[RADJA PUBLIKA ]]>
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DOI: 10.54443/ijerlas.v5i1.2381
<![CDATA[Universal Health Coverage (UHC) means everyone has access to the qualityfiedhealthcare anytime and anywhere they need it, without financesproblems. In order to realize UHC, the Indonesian Government has implemented the National Health Insurance program (JKN/KIS) which is organized by BPJS Health. Along with increasingly rapid technological developments, BPJS Health is implementing health innovationcalledMobile JKN. Therefore, it is necessary to evaluate whether the public feels satisfied and loyal to theservicequality from the health application. The research sample was taken from 105 respondents who had used the Mobile JKN application at RS P Cirebon more than once and were >18 years old. Data was obtained through a random questionnaire via Google Form. Questionnaire data was processed using the Microsoft Excel application and analyzed using SEM-PLS (Structural Equation Modeling-Partial Least Square) and SmartPLS version 4 application. The research results show that e-service quality has a significant positive effect on customer satisfaction and user loyalty of Mobile JKN with p-values of 0.000 and 0.0005 respectively. Customer satisfaction has a significant positive effect on user loyalty of Mobile JKN users (p-value 0.000), and e-service quality has a significant positive effect on user loyalty mediated by customer satisfaction of Mobile JKN users (p-value 0.000). These results are in line withprevious studies. We hopethat Mobile JKN application managers can continue to improve e-service quality so that they can make a positive and significant contribution both directly and indirectly to customer satisfaction and user loyalty, and expand the collaboration network with various health facilities.]]>
<![CDATA[Organizational Citizenship Behavior Memediasi Pengaruh Job Satisfaction dan External Work Opportunities Terhadap Turnover Intention ]]>
<![CDATA[Annisa, Addin Fitri]]>;
<![CDATA[Assa, Adrie Frans]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ Ekonomis: Journal of Economics and Business Vol 8, No 1 (2024): Maret ]]>
Publisher : <![CDATA[Universitas Batanghari Jambi ]]>
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DOI: 10.33087/ekonomis.v8i1.1444
<![CDATA[Human Resources (HR) are believed as valuable assets for a company in achieving business success and specialized services, especially at PT. Bank Negeri (real company name is hidden). The main purposes of this study are to determine the influence of job satisfaction and external work opportunities on turnover intention, mediated by organizational citizenship behavior (OCB). Another aim of this study is to contribute insights into better HR management for the company. The primary data consisted of questionnaires responses collected from employees at the PT. Bank Negeri Headquarters and secondary data gathered from literature reviews. The research methodology employed includes outer model and inner model analysis, as well as hypothesis testing. Data processing in this study was conducted using Partial Least Square (PLS) with SMART PLS software. The findings of this study resulted that OCB mediates the correlation between job satisfaction and turnover intention but does not mediate the relationship between external work opportunities and turnover intention. These findings offer valuable insights for improved HR management.]]>
<![CDATA[Kualitas Layanan Memediasi Pengaruh Kepercayaan Terhadap Kepuasan Pasien pada Aplikasi Telemedicine ]]>
<![CDATA[Victorya, Jonathan]]>;
<![CDATA[Winoto Tj, Hery]]>;
<![CDATA[Tecoalu, Melitina]]>;
<![CDATA[Wahyoedi, Soegeng]]>
<![CDATA[ Syntax Literate Jurnal Ilmiah Indonesia ]]>
Publisher : <![CDATA[Syntax Corporation ]]>
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DOI: 10.36418/syntax-literate.v9i5.15286
<![CDATA[Background: The Covid-19 pandemic has led to a significant surge in the utilization of telemedicine applications. The measurement of the effectiveness and success of implementing telemedicine applications is demonstrated through patient satisfaction in their usage. Patient satisfaction is influenced by trust and service quality. Research on trust, service quality, and patient satisfaction in telemedicine is currently limited. Objective: This study aims to explore the relationship between trust and patient satisfaction mediated by service quality. Method: The research involves users of telemedicine applications who completed questionnaires. Data were analyzed using SmartPLS software. Results: The study included 128 respondents, with the majority of telemedicine users aged 18 to 25 years. Based on questionnaire results, most respondents agreed with questions regarding trust, service quality, and satisfaction in telemedicine usage. Model analysis revealed a significant relationship between trust, service quality, and patient satisfaction (P-value < 0.05; T-statistic > 1.96). Additionally, service quality played a mediating role in the influence of trust on patient satisfaction (P-value < 0.05; T-statistic > 1.96). Conclusion: Trust significantly influences service quality and patient satisfaction. Service quality also significantly affects patient satisfaction. Moreover, service quality acts as a mediator in the impact of trust on patient satisfaction]]>
<![CDATA[Eksistensi Radio Melalui Konvergensi Siaran di Era Digital ]]>
<![CDATA[Damayanti, Ratih]]>;
<![CDATA[Santoso, Teguh Setiawan Imam]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ Jurnal Pustaka Komunikasi Vol 7, No 1 (2024): Accredited by Kemendikbud Dikti SK No. 79/E/KPT/2023 ]]>
Publisher : <![CDATA[Universitas Prof. Dr. Moestopo (Beragama) ]]>
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DOI: 10.32509/pustakom.v7i1.3592
<![CDATA[Radio is a communication medium that must now be able to compete with new media which is currently increasingly massive. The aim of this research is to find out how national private broadcast radio in West Java is able to maintain its existence and the strategies it implements to continue to exist amidst competition with digital information platforms that currently exist. Research respondents were managers of local radio stations in West Java, especially those in Bandung, Cimahi, Sukabumi and Cirebon. This research uses qualitative methods by describing the result of questioners and interviewing and then processing them in the form of descriptive narratives and pie diagram. The results of this research are that almost all private broadcast radio stations in the West Java region that were respondents implemented a convergence strategy to maintain their existence and made changes to their broadcast model management. Some of the convergence strategies implemented are broadcasting via digital streaming, creating more interesting broadcast program content with an audio-visual style such as podcasts, choosing broadcasters who have popularity and character, upgrading broadcast equipment, having social media as a branding and content publication medium, and upload content to YouTube media. This convergence strategy is also carried out to increase interest and the number of advertisers so that they can continue to choose radio as a medium for marketing the products and services offered more widely and in a contemporary style. ]]>
<![CDATA[EMPLOYEES PERCEPTIONS ON THE RESILIENCE STRATEGY OF NATIONAL HOSPITAL IN SURABAYA IN FACING THE ECONOMIC CRISIS AS THE IMPACT OF THE COVID-19 PANDEMIC ]]>
<![CDATA[Miharja, Wendy]]>;
<![CDATA[Wahyoedi, Soegeng]]>;
<![CDATA[Tecoalu, Melitina]]>
<![CDATA[ Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 2 No. 3 (2022): October (October-December) ]]>
Publisher : <![CDATA[RADJA PUBLIKA ]]>
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DOI: 10.54443/morfai.v2i3.409
<![CDATA[Based on the background of the post-COVID-19 pandemic, which has not completely subsided and the global economic situation which has resulted in slow economic recovery and can threaten the sustainability of the company, the research problem is formulated as follows: “How do employees perceive the company's resilience strategy that has been implemented in the face of the economic crisis? as a result of the COVID-19 pandemic?” This research was conducted with the aim of understanding the strategies implemented by companies in maintaining business resilience in the face of the economic crisis as a result of the COVID-19 pandemic. So that the purpose of this study can be described to determine employee perceptions of the company's resilience strategy that has been implemented in the face of the economic crisis as a result of the COVID-19 pandemic. This study uses a qualitative descriptive method by conducting interviews where research participants are employees who have worked at least three years in the company or have worked at the company during the COVID-19 pandemic.]]>
<![CDATA[PATIENT SATISFACTION MEDIATES THE INFLUENCE OF HEALTH SERVICES QUALITY AND BRAND IMAGE ON PATIENT LOYALTY ]]>
<![CDATA[Aily]]>;
<![CDATA[Melitina Tecoalu]]>;
<![CDATA[Wani Gunardi]]>
<![CDATA[ Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 1 (2024): Multidiciplinary Output Research For Actual and International Issue ]]>
Publisher : <![CDATA[RADJA PUBLIKA ]]>
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DOI: 10.54443/morfai.v4i1.1464
<![CDATA[This research has the intention to see the influence of health service quality and and brand image on patient loyalty which is mediated by patient satisfaction. The respondents of this study were the patients at RS Murni Teguh Sudirman Hospital. The testing of the hypothesis was conducted using quantitative research method with the total sample of 100 patients. Data with college questionnaireare to the respondents. The analysis technique that was used was the Partial Least Square - Structural Equation Modeling (PLS-SEM) from the SmartPLS program. Based on the analyzed data, it was found that there was an influence of health service quality and brand image on patient loyalty, mediated by patient satisfaction. Based on research results, it was found that there is an influence of the quality of health service on patient satisfaction. The quality of health service does not have a direct effect on patient loyalty. Brand image has a positive effect on patient satisfaction. Brand Image has a positive effect on client loyalty. Patient satisfaction positive effect patient loyalty. Health service quality has a positive effect on patient loyalty which is mediated by patient satisfaction. Brand image has a positive influence on patient loyalty which is mediated by patient satisfaction. The hospital has provided health services and a good image at RS Murni Teguh Sudirman so increasing patient satisfaction which ultimately increases patient loyalty.]]>
