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All Journal Jurnal Ilmu Komputer Jurnal sistem informasi, Teknologi informasi dan komputer Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Justek : Jurnal Sains Dan Teknologi SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Sebatik J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Jurnal ICT : Information Communication & Technology Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Mantik Aisyah Journal of Informatics and Electrical Engineering Systematics REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Enrichment : Journal of Management INFOKUM Jurnal Infortech Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pengabdian kepada Masyarakat Jurnal Informatika Terpadu J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Abdi Masyarakat Indonesia Profitabilitas Jurnal Algoritma ETAM: Jurnal Pengabdian kepada Masyarakat INTERNATIONAL JOURNAL OF MECHANICAL COMPUTATIONAL AND MANUFACTURING RESEARCH Jurnal Informatika Info Abdi Cendekia Journal of Artificial Intelligence and Digital Business Jurnal Manajemen Sistem Informasi Jurnal Informasi Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Nasional JAR'S (Journal of Advanced Research in Informatics) Journal of Data Analytics, Information, and Computer Science (JDAICS) DBESTI: Journal of Digital Business and Technology Innovation
Ahmad Jurnaidi Wahidin
Universitas Bina Sarana Informatika
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Journal : DBESTI: Journal of Digital Business and Technology Innovation

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Analisis Kepuasan Pengguna terhadap Aplikasi Mobile JKN menggunakan Technology Acceptance Model (TAM) Sihombing, Andre Saputra; Wahidin, Ahmad Jurnaidi
DBESTI: Journal of Digital Business and Technology Innovation Vol 2 No 2 (2025): November, 2025 (On Going)
Publisher : LPPM STT Terpadu Nurul Fikri

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Abstract

The development of digital technology has driven significant transformation in healthcare services, including the utilization of the Mobile JKN application developed by BPJS Kesehatan. This application is designed to facilitate participants’ access to various services, such as bill checking, claim information, and healthcare facility registration. However, several issues related to ease of use and interface convenience persist, which may affect user satisfaction. This study aims to analyze user acceptance and satisfaction with Mobile JKN using the TAM, focusing on five variables. The research employed a quantitative method by distributing online questionnaires to 121 respondents. The collected data were analyzed using validity and reliability tests and descriptive statistics in SPSS. The results show that all instrument items are valid and reliable, with a Cronbach’s Alpha value of 0.918. The percentage achievement for each variable ranges from 79% to 82%, indicating that users have a positive perception of the Mobile JKN application. These findings confirm that the TAM model is relevant for assessing technology acceptance in digital health services and provide a foundation for BPJS Kesehatan to improve service quality in its application-based services.
Co-Authors Abdul Aziz Aditya, Ikhsan Nur Akbar, Dudi Duta Alam, Muhammad Ramadhan Sangisda Amelia, Lela Andika, Tahta Herdian Anggara, Indra Galuh Anjani, Yulia Rizki Arianto Muditomo Arianto Muditomo Ariza, Disya Nurul Astuti, Tia Puji Awinanto, Alfian Beni Rahmatullah Bintoro, Panji Budiman, Yusuf Unggul Cakranegara, Pandu Adi Cakranegara, Pandu Adi Cavendis, Alwan Dana Indra Sensuse Daz Vholasky Anggraini Desty Endrawati Subroto Dewantara, Rizki Dewi Yuliandari Duha, Arnawati Efendi Efendi Eko Setiawan, Agustinus Endah Eka Setiawati Faisal Faisal Fauzi, Muhamad Rizki Galih Anggara Putra Goo, Maria Grasela Habiburrahman, Tamzis Handika, Muhamad Hariyansyah, Rahmat HARIYANTO HARIYANTO Herlina Ferliyanti Herna, Hernawati Hidayah, Arip I Gede Iwan Sudipa Ibrahim Ibrahim Ichsan Ichsan Ika Kurniawati Intan Lestari Panjaitan Jaka Atmaja, Jaka Kudiantoro Widianto, Kudiantoro Lumbantoruan, Sari Martin, Ricky Miftah Faroq Santoso Miftahorrozi Miftahorrozi Mochamad Nandi Susila Muhammad Agus Muljanto Mustika Wati Alfia Ningtyas Nabila Sari, Marhani Ngara, Simson Mali Novianita, Riastri Nur Azis Panca Saputra, Elin Pattiasina, Tiska Prayudhi, Risa Pungkas Budiyono Putri, Halimatussa’diyah Rahayu Ningsih Raja, Bangkit Kharisma Ratnasari Ratnasari Reza Maulana RR Roosita Cindrakasih sanjay, sanjay Santoso, Miftah Faroq Saputra, Ryan Adjie Setiawan, Agustinus Eko Sihombing, Andre Saputra Sitti Arni soma, Adityan Sri Muryani, Sri Suryadih, Suryadih Tiska Pattiasina Tuti Dharmawati Ventianus Sarwoyo Walim, Walim Yohanes Yohanes Yohanes Yunita Dwi Wikandari Yunita Nur Aprilia Yusuf Unggul Budiman Yusuf Unggul Budiman