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PENGARUH CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY INSTITUT FRANÇAIS INDONESIA DI SURABAYA Tanti Utami Dewi; Priyambodo Nur Ardi Nugroho
Jurnal Teknologi dan Terapan Bisnis Vol. 3 No. 2 (2020): Vol 3 No 2 (2020): Jurnal Teknologi dan Terapan Bisnis
Publisher : Program Studi Teknologi Informasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.551 KB) | DOI: 10.0301/jttb.v3i2.80

Abstract

French as the second official language in the United Nations plays an essential rule in communication as a foreign language among professional and intercommunication. Institut Français Indonesia in Surabaya has an essential role in providing quality and reliable French language courses. Its presence during these five decades was so meaningful to Surabaya until early 2012, and the French government decided to make changes in the management and implementation of operational policies. Background of the research on the effect of customer experience on customer satisfaction and customer loyalty Institut Français Indonesia in Surabaya was based on the declining number of students during 2012-2014. In this study, 66 students from the advanced class in May and June as respondents. The results of this study were analyzed using path analysis. Customer experience significant effect on customer satisfaction directly by 0.967 with a positive direction, as well as the customer experience significant effect on customer loyalty directly at 0.479 with the positive direction. Customer satisfaction has a significant effect on customer loyalty at 0.485 with positive direction. P
The Effect of Addition EM4 Solution on Vermicomposting Fish Waste to Increase CNPK Regosol Soil Vivin Setiani; Tanti Utami Dewi; Ayu Nindyapuspa; Dinda Maya Kristina; Yesica Novrita Devi
Jurnal Presipitasi : Media Komunikasi dan Pengembangan Teknik Lingkungan Vol 20, No 3 (2023): November 2023
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/presipitasi.v20i3.713-726

Abstract

The Environmental Service Surabaya noted that waste generation at Benowo Landfill reached 1,600 tons/day. 60% of waste generation at Benowo Landfill was dominated by organic waste. One of organic waste was fish waste, vegetable waste, and some waste from household business activities such as sawdust. One of method composting to reduce organic waste is vermicomposting. Lumbricus rubellus is a type of worm that eats leaf litter so, it is suitable to be used decompose organic waste. The adding of EM4 solution can make more fast of composting process. The compost could be applied in regosol soil to improve soil CNPK quality. The purpose of this study was to analyze the effect of EM4 variations on the quality of compost based on SNI 19-7030-2004 and the effect of adding the compost to regosol soil. The research result showed that the quality of compost complies with SNI 19-7030-2004. The statistical analysis showed that EM4 has a significantly effect on compost quality and regosol soil improvement.
Pemanfaatan Sampah Organik dan Limbah Kotoran Hewan Sebagai Energi Baru Terbarukan Ramah Lingkungan Lutfi Wicaksono; Denny Dermawan; Gigih Alam Pambudi; Moch Luqman Ashari; Adhi Setiawan; Novi Eka Mayangsari; Ahmad Erlan Afiuddin; Mochammad Choirul Rizal; Tanti Utami Dewi; Ulvi Pri Astuti; Alma Vita Sophia; Bella Naziel Iqmalia; Fani Firmansyah; Rafi Narariya Ramadhan; Imam Hambali Azhori; Bagas Adhiwangsa
Jurnal Cakrawala Maritim Vol 1 No 2 (2018): Jurnal Cakrawala Maritim
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M) - PPNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/cakrawalamaritim.v1i2.900

Abstract

Masalah akibat kepadatan penduduk adalah meningkatnya sampah yang mencakup keseluruhan wilayah, baik perkotaan maupun pedesaan. Sampah di wilayah pedesaan didominasi oleh sampah organik pasar dan limbah peternakan. Tidak berjalannya sistem pengolahan dan pendistribusian sampah yang baik, menyebabkan penumpukan sampah seperti pada wilayah Dusun Gedangklutuk, Desa Kedungboto, Kabupaten Pasuruan. Kegiatan ini bertujuan untuk memanfaatkan sampah organik dan limbah peternakan sebagai Energi Baru Terbarukan (EBT) ramah lingkungan dengan metode biodigester. Biodigester mampu mengubah sampah organik pasar menjadi biogas yang memiliki kandungan CH4 sekitar 50-75%, CO2 sekitar 25-50%, dan sisanya adalah gas lain yang persentasenya sangat kecil. Gas berasal dari penguraian bahan organik oleh bakteri anaerob dengan suhu optimum sekitar 30-35°C dan pH sekitar 6-8. Biodigester menghasilkan 847,8 liter gas yang tertampung.
Analisis Penurunan Kadar Zn(II) pada Biosorpsi Limbah Cair Artifisial Menggunakan Mikroalga Tetraselmis chuii dengan Pengaruh Konsentrasi dan Warna Cahaya Dzulfikar, Muhamad Hanif; Putri, Desita Ramadona Syah; Gunawan, Karina Larasati; Prianto, Haekal Irfan Titan; Firnandi, Rahmad; Dewi, Tanti Utami
Jurnal Pengendalian Pencemaran Lingkungan (JPPL) Vol. 5 No. 2 (2023): JPPL, September 2023
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35970/jppl.v5i2.2022

Abstract

Zn(II) is one of the heavy metals whose presence in large quantities can cause toxicity in water bodies so that it can cause death to organisms in the waters. The purpose of this study was to analyze the effect of red light color, contact time, and concentration on reducing Zn(II) levels in artificial wastewater using Tetraselmis chuii microalgae. The color of light applied was red with a wavelength of 620 – 760 nm. While the contact time varied was 30 minutes, 45 minutes, and 60 minutes with a concentration variation of 5 mg/L and 15 mg/L. The analysis conducted to identify the reduction of Zn(II) using Tetraselmis chuii microalgae is UV-Vis spectrophotometer analysis. The best Zn(II) removal efficiency was shown in the variation of contact time of 60 minutes, and initial concentration of 5 mg/L of 51.0805%.
Potensi Tanaman Sangitan (Sambucus javanica) sebagai Fitoremediator Tanah Tercemar Logam Berat Zn dari Air Limbah Industri Pelapisan Logam Kania Salsabilah Nur Rifanda; Ahmad Erlan Afiuddin; Tanti Utami Dewi
Jurnal Pengendalian Pencemaran Lingkungan (JPPL) Vol. 6 No. 1 (2024): JPPL, Maret 2024
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35970/jppl.v6i1.2067

Abstract

Phytoremediation is an alternative biological treatment that can be used to reduce soil or water pollutants. Phytoremediation has the advantage of environmentally friendly waste products and a lower budget compared to physical and chemical processes. In addition, phytoremediation has the weakness of long contaminant absorption times, and quite a few plants that are used as phytoremediation agents die because they are unable to survive the high concentrations of heavy metals contained in polluted media. This study aims to determine the ability of the S. javanica (S. javanica) plant as a phytoremediator for soil contaminated with the heavy metal Zn from industrial wastewater. Phytoremediation lasted for 10 days by contacting artificial Zn wastewater with a concentration of 5 mg/L and as much as 50 ml/day on the test plants. The planting medium used was 100% soil (A1) and 50% homogenized soil with 50% manure (A2). Tests were carried out on each part of the plant and growing medium with contact times of 0, 5, and 10 days of phytoremediation. The plant used as a phytoremediator is Sangitan (S. javanica). The optimum contact time in this study occurred on the 10th day of phytoremediation, and the addition of a 50% dose of organic matter in manure had an effect on the concentration of the heavy metal Zn. The accumulation of heavy metal Zn in plant leaves was greater than in roots, with an average BCF of 0.694 for leaves and 0.308 for roots. While the TF value > 1 represents that the Sangitan plant (S. javanica) has the potential to be a phytoremediator and has a high ability to translocate the heavy metal Zn.
Penggunaan Jar Test untuk Penentuan Dosis dan Komposisi Optimum Komposit Koagulan Poly Aluminium Chloride (PAC) – Kitosan dalam Menurunkan TSS dan COD Afiuddin, Ahmad Erlan; Astuti, Ulvi Pri; Dewi, Tanti Utami; Apriani, Mirna; Mayangsari, Novi Eka; Jannah, Nabillah Rodhifatul
Jurnal Pengendalian Pencemaran Lingkungan (JPPL) Vol. 5 No. 2 (2023): JPPL, September 2023
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35970/jppl.v5i2.2068

Abstract

Laundry waste is a pollutant that has pollutant parameters such as TSS and COD. One alternative processing is flocculation-coagulation using synthetic coagulants. The advantage of synthetic coagulants is that they are able to remove high concentrations of pollutants, but the disadvantages are that they produce quite a lot of chemical sludge and the pH of the water becomes acidic because the higher the concentration, the more coagulant is used. Previous research explains that chitosan at low doses has good penyisihan efficiency so that when combined with PAC it is hoped that it can increase penyisihan efficiency with less sludge. The purpose of this study was to determine the optimum dosage and composition for PAC and chitosan coagulant composites using the Jar Test. The Jar Test method for determining the optimum dose uses fast stirring at 140 rpm for 2 minutes and then slow stirring at 60 rpm for 15 minutes and settling for 30 minutes. Determination of the optimum dose by adding a coagulant composite of 300 ppm, 500 ppm, and 700 ppm and by varying the composition at each dose, namely 1:1, 1:3, and 3:1 between PAC-chitosan. The best conditions from the study obtained an optimum dose of 700 ppm and an optimum composition of 3:1 between PAC and chitosan resulting in COD and TSS penyisihan efficiencies of 70.04% and 90.82%.
Aplikasi Proses Desinfeksi Air Minum Menggunakan Cuka Kayu Berbasis Limbah Serbuk Gergaji Sebagai Altenatif Bahan Desinfeksi Ramadani, Tarikh Azis; Kahardhini, Marina Maharani; Dewi, Tanti Utami
Jurnal Chemurgy Vol 8, No 2 (2024): Jurnal Chemurgy-Desember 2024
Publisher : Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/cmg.v8i2.15267

Abstract

Pertumbuhan industri dan kebutuhan masyarakat akan memberikan dampak seperti munculnya patogen seperti bakteri Escherichia coli dalam air. Hal ini akan berkontribusi pada penurunan ketersediaan air bersih. Proses desinfeksi diterapkan untuk mengurangi dan membatasi jumlah bakteri Escherichia coli di dalam air. Cuka kayu yang mengandung fenol merupakan salah satu bahan alternatif yang dapat digunakan sebagai disinfektan. Penelitian ini mengkaji penggunaan cuka kayu dalam proses desinfeksi. Proses desinfeksi dievaluasi berdasarkan variasi konsentrasi cuka kayu dan waktu kontak selama proses desinfeksi terhadap analisis jumlah bakteri (MPN) dan analisis residu fenol. Cuka kayu dari limbah serbuk gergaji telah memenuhi kualitas dari segi parameter pH, warna dan transparansi yang mengacu pada The Japan Pyroligneous Liquor Association. Cuka kayu memiliki kandungan fenol sebesar 1.022,456 ppm. Peningkatan konsentrasi fenol dapat meningkatkan daya hambat pertumbuhan Escherichia coli hingga 99,816% sedangkan peningkatan waktu kontak memberikan hasil yang fluktuatif. Proses desinfeksi menggunakan cuka kayu menghasilkan konsentrasi Escherichia coli dan fenol yang berada di atas regulasi jika dibandingkan dengan gas klorin.
Perbandingan Dampak Lingkungan Energy Corrected Milk Produksi Susu Segar pada Peternakan Konvensional dan Peternakan Organik dengan Metode Life Cycle Assessment Ahmad Erlan Afiuddin; Tanti Utami Dewi; Am Maisarah Disrinama; Krisna Sindu Alan Darmasaputra; Muhamad Hanif Dzulfikar
Jurnal Serambi Engineering Vol. 10 No. 1 (2025): Januari 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

KPSP Setia Kawan has two types of farms, namely conventional dairy farms and organic dairy farms. The research results show that in the milk production process of 1 kg of ECM (Energy Corrected Milk) which was delivered to the farm gate for 1 year, the total carbon footprint of milk produced by dairy farms in 2010 was 1.23 ± 0.04 kg CO2 Eq/kg ECM, 80% comes from on-farm activities. This research will apply the Life Cycle Assessment method with the CMLIA Baseline impact method. This method can be used to carry out impact assessments in the livestock sector so it is common for LCA studies in the dairy sector so it is most suitable for conducting comparative studies. It is hoped that with this research, animal husbandry can find out the effectiveness of implementing organic cattle farming in reducing environmental impacts compared to conventional cattle farming and help promote animal husbandry that prioritizes environmental aspects in the production and supporting processes.
Pengolahan Limbah Industri Kerupuk Ketumbar Menggunakan Biofilter Aerobik Dewi, Tanti Utami; Ulvi Pri Astuti; Ahmad Erlan Afiuddin; Mirna Apriani; Danang Hadi; Ferisa Jenisa
Jurnal Serambi Engineering Vol. 10 No. 3 (2025): Juli 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The coriander cracker industries in Nganjuk City, commonly structured in Small Business scales are  still implying conventional equipment in its production. High daily production volumes are resulting the large amounts of liquid waste containing pollutants exceeding Indonesia’s Threshold Value specifically in Chemical Oxygen Demand (COD) at 131.2 mg/L and Total Suspended Solids (TSS) at 203 mg/L. This condition causes serious environmental risks toward improper treatment. The biofilter system is one of wastewater treatment method with a simple and applicable way, applying a biological treatment approach utilizing microorganisms to reduce organic contaminants. This study aims to analyze the influence of media type on the removal efficiency of COD and TSS concentrations in coriander cracker industries’ wastewater using an aerobic biofilter system with the bioball and Kaldness K1 media. Performance testing of the aerobic biofilter demonstrated that the reactor with Kaldness K1 media achieved the highest removal efficiencies, eliminating 85.96% of COD and 95.01% of TSS by day 12. The study confirms that the Kaldnes K1 media's porous surface structure and high specific surface area enhance biofilm growth of microorganisms, thereby optimizing organic matter degradation processes.
Potensi Tanaman Sangitan (Sambucus javanica) sebagai Fitoremediator Tanah Tercemar Logam Berat Zn dari Air Limbah Industri Pelapisan Logam Kania Salsabilah Nur Rifanda; Ahmad Erlan Afiuddin; Tanti Utami Dewi
Jurnal Pengendalian Pencemaran Lingkungan (JPPL) Vol. 6 No. 1 (2024): JPPL, Maret 2024
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M), Politeknik Negeri Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35970/jppl.v6i1.2067

Abstract

Phytoremediation is an alternative biological treatment that can be used to reduce soil or water pollutants. Phytoremediation has the advantage of environmentally friendly waste products and a lower budget compared to physical and chemical processes. In addition, phytoremediation has the weakness of long contaminant absorption times, and quite a few plants that are used as phytoremediation agents die because they are unable to survive the high concentrations of heavy metals contained in polluted media. This study aims to determine the ability of the S. javanica (S. javanica) plant as a phytoremediator for soil contaminated with the heavy metal Zn from industrial wastewater. Phytoremediation lasted for 10 days by contacting artificial Zn wastewater with a concentration of 5 mg/L and as much as 50 ml/day on the test plants. The planting medium used was 100% soil (A1) and 50% homogenized soil with 50% manure (A2). Tests were carried out on each part of the plant and growing medium with contact times of 0, 5, and 10 days of phytoremediation. The plant used as a phytoremediator is Sangitan (S. javanica). The optimum contact time in this study occurred on the 10th day of phytoremediation, and the addition of a 50% dose of organic matter in manure had an effect on the concentration of the heavy metal Zn. The accumulation of heavy metal Zn in plant leaves was greater than in roots, with an average BCF of 0.694 for leaves and 0.308 for roots. While the TF value > 1 represents that the Sangitan plant (S. javanica) has the potential to be a phytoremediator and has a high ability to translocate the heavy metal Zn.