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All Journal Jurnal Konseling dan Pendidikan Jurnal ELTIKOM : Jurnal Teknik Elektro, Teknologi Informasi dan Komputer Distribusi JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) Jurnal Pengabdian Magister Pendidikan IPA AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Gema Ngabdi Khazanah Sosial Dinasti International Journal of Digital Business Management JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) JPIn : Jurnal Pendidik Indonesia Jurnal Abdimas Sangkabira International Journal of Social Science Empiricism Journal ALEXANDRIA: Journal of Economics, Business, and Entrepreneurship Asian Journal of Applied Business and Management (AJABM) Jurnal Publikasi Ilmu Manajemen Jurnal Ilmu dan Inovasi Fisika International Research Journal of Business Studies Asian Journal of Management, Entrepreneurship and Social Science
Akhmad Saufi
Fakultas Ekonomi Dan Bisnis Universitas Mataram
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Distribusi

 1 
ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MATARAM Burhanudin Burhanudin; Akhmad Saufi
Distribusi - Journal of Management and Business Vol. 5 No. 2 (2017): Distribusi, September 2017
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/distribusi.v5i2.18

Abstract

Abstak Penelitian ini bertujuan untuk mengetahui persepsi  mahasiswa tentang kinerja dan harapan atas pelayanan pendidikan serta mengukur tingkat  kepuasan mahasiswa terhadap pelayanan pendidikan di Fakultas Ekonomi dan Bisnis Universitas Mataram. Jenis penelitian yang digunakan adalah penelitian deskriptif. Metode pengumpulan data yang digunakan adalah metode wawancara menggunakan kuesioner. Populasi adalah semua mahasiswa Fakultas Ekonomi dan Bisnis yang masih aktif sebanyak 3.524  orang, dipilih 150 responden sebagai sampel berdasarkan pertimbangan kemudahan (convenience sampling).  Variabel pelayanan pendidikan dalam penelitian ini terdiri atas lima dimensi yaitu Reliabilitas,  daya tanggap, jaminan, empati, dan bukti fisik, yang selanjutnya dijabarkan menjadi 44 indikator.Hasil penelitian menunjukkan sebagian besar mahasiswa (67%) meyatakan bahwa pelayanan pendidikan FEB Unram sudah baik. Pelayanan pendidikan di FEB Unram  memiliki skore rata-rata kinerja sebesar 3,84. Jika dihubungkan antara kinerja dan harapan pelayanan pendidikan pada FEB Unram menunjukkan bahwa tingkat pencapaian harapan pelayanan pendidikan masih di bawah 100% yaitu sebesar 84,5%. Hal ini berarti mahasiswa masih tidak puas atas pelayanan pendidikan FEB Unram. Berdasarkan Diagram Kartesius diperoleh bahwa pelayanan pendidikan FEB Unram kecendrungan berada pada kuadran 2 (dua), yang bermakna semua unsur pelayanan pendidikan harus tetap dipertahankan.
PENGARUH PENGETAHUAN WAJIB PAJAK, KESADARAN WAJIB PAJAK, LINGKUNGAN SOSIAL, SISTEM SAMSAT DRIVE THRU DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN MEMBAYAR PAJAK KENDARAAN BERMOTOR DI WILAYAH LOMBOK TIMUR Erisfiana Erisfiana; Akhmad Saufi; Lalu M. Furkan
Distribusi - Journal of Management and Business Vol. 8 No. 1 (2020): Distribusi, March 2020
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/distribusi.v8i1.99

Abstract

This study discusses the variables of taxpayer knowledge, awareness of taxpayers, social environment, SAMSAT Drive Thru system, and quality of service to taxpayer decisions in vehicle tax payments in the East Lombok region. The sample used is the vehicle taxpayer who was moved in East Lombok Regency and taken as many as 100 respondents using the Simple Random Sampling method. The results showed that taxpayers, taxpayer awareness, and the SAMSAT Driving system through positive and significant decisions on transportation tax payments in the East Lombok region, while the social environment and service quality were not significant in influencing taxpayer decisions. The government in this regard (BAPPENDA) can provide complete and scheduled outreach and education on tax regulations that require taxpayers in every environment, because related to the social environment, taxpayers are according to categories that are less conducive. In addition, BAPPENDA must improve its services by providing training and seminars for its employees.
Co-Authors - Surati A.M., Mursyidhan Ariefbillah Adi Indra Pratama Afwani, Royana Agus Muliadi, Lalu Agusdin Ahmad Riki Kadri Budiman Athar, Handry Sudiartha Azahra, Nabila Putri Baiq Handayani Rinuastuti Baiq Handayani Rinuastuti Baiq Handayani Rinuastuti Baiq Handayani Rinuastuti, Baiq Handayani Baiq Nikmatul Ulya Bojun, Li Budiarti, NL Rina Burhanudin Burhanudin Cukup Mulyana Dhanny Safitri Dhio Alfafian Diswandi Dora Betari Dwi Budi Santoso Dwi Putra Buana Dwi Putra Buana Sakti Dwi Putra Buana Sakti Dwiyansaputra, Ramaditia Erisfiana Erisfiana Faya Prima Dewi Feriyadin Feriyadin Hairil Anwar Hambali Hambali Handayani Rinuastuti Handayani, Baiq Handry Sudiarta Handry Sudiartha Athar Hanik Setiyowati Hermanto Hermanto Hermanto Hermanto Hidayati, Vina Ayu Husnan, Lalu Hamdani Idham Kholid khairany, Kurnia Khairil Anwar Khairil Anwardin Lalu Anugrah Alwan Saputra Lalu Gagarin Lalu M. Furkan Lalu M. Furkan Lalu Purnama Hadi Mahyuni Mahyuni Muhamad Haikhal Muhammad Rizky Nurawan Mukmin Suryatni Muttaqillah Muttaqillah Ni Made Febrie Arisandi Alangkajeng Nopia Lestari Nowo Riveli Nugroho, Agus Setiyo Budi Nursakdah Nursakdah Praditia, R Janitra Hendra Putri, Ni Luh Debby Maharani Eka Qudratullah, Akhdiat Rafif Tri Adi Baihaqi Saddam Husein Saiful Rahman Sakti, Dwi Putra Buana Saputra, Lalu Anugrah Alwan Sri Wahyulina Sugiharto, Guruh Sulhaini Sulhaini Surati, - Suryani, Embun Talitha Almira, Talitha Thatok Asmony Thatok Asmony Thatok Asmony Ulfatisa Cahyani Yafang, Wang